Best AI tools for< Community Support Specialist >

Madlad is an AI-powered community moderation bot designed to assist Discord communities in managing and moderating user interactions. It offers a range of features such as training the bot, adding it to chat, and observing its human-like behavior. With over 27.6K members across 5 communities, Madlad provides personalized community moderation services that operate 24/7, ensuring efficient and effective community management. The bot can answer questions, moderate discussions, and adapt to specific community needs, making it a valuable tool for community administrators and moderators.

Watchdog is an AI-powered chat moderation tool designed to fully automate chat moderation for Telegram communities. It helps community owners tackle rulebreakers, trolls, and spambots effortlessly, ensuring consistent rule enforcement and user retention. With features like automatic monitoring, customizable rule enforcement, and quick setup, Watchdog offers significant cost savings and eliminates the need for manual moderation. The tool is developed by Ben, a solo developer, who created it to address the challenges he faced in managing his own community. Watchdog aims to save time, money, and enhance user experience by swiftly identifying and handling rule violations.

Ben's Bites is an AI application that offers self-paced tutorials and courses for professionals to learn how to use AI for work. With a focus on non-technical individuals, the platform provides a curated catalog of courses covering various AI tools and skills. Users can track their progress, get certified, and join a supportive community of like-minded professionals. Ben's Bites aims to help individuals work smarter with AI and transform their careers by providing accessible and practical AI education.

The Microsoft Tech Community is an online forum where users can connect with experts and peers to find answers, ask questions, build skills, and accelerate their digital transformation with the Microsoft Cloud. It offers a variety of resources, including discussions, blogs, events, and learning materials, on a wide range of topics related to Microsoft products and technologies.

Kore.ai is an AI-powered platform that offers bot development and integration solutions for businesses. It provides tools and resources for building, managing, and optimizing chatbots and virtual assistants. The platform supports various channels and integrations, enabling seamless communication and automation for customer service, sales, and other business functions.

ChainFuse is an AI-powered customer analytics tool designed for support-focused teams. It helps businesses track trends, receive critical alerts, and gain weekly insights to minimize churn and enhance user satisfaction. By unifying siloed customer data and connecting various communication channels, ChainFuse provides a comprehensive view of the customer's social journey. The tool leverages AI storytelling to simplify data analysis, identify leads, visualize trends, and provide real-time alerts. ChainFuse aims to prevent negative experiences, lost opportunities, and revenue loss by supporting communities, sending data to multiple platforms, and offering AI-powered insights for trend analysis and sentiment detection.

Mava is a customer support platform that uses AI to help businesses manage their support operations. It offers a range of features, including a shared inbox, a Discord bot, and a knowledge base. Mava is designed to help businesses scale their support operations and improve their customer satisfaction.

Kapa.ai is an AI-powered answer engine that transforms your knowledge base into a reliable and production-ready AI assistant. It provides instant and accurate answers to technical product questions, helping to improve documentation and enhance user experience. With over 40 technical source connectors, Kapa.ai optimizes knowledge sources, acknowledges limitations, and synthesizes information from multiple sources to provide comprehensive answers. It is trusted by hundreds of enterprises and startups to power production-ready AI assistants, reducing support hours and improving user experience.

Witlingo is a multi-channel, multi-lingual community engagement and communication platform that focuses on senior living. It offers a generative AI home product that simplifies pricing, facilitates testimonials, and enables easy login. The platform allows users to send notifications and receive responses via text, phone, and smart speakers in over 20 languages. Witlingo aims to voice-enable the world by providing digital audio glossaries and voicebot services.

Cupiee is an AI-powered emotion companion on Web3 that aims to support and relieve users' emotions. It offers features like creating personalized spaces, sharing feelings anonymously, earning rewards through activities, and using the CUPI token for transactions and NFT sales. The platform also includes a roadmap for future developments, such as chat with AI Pet, generative AI based on stories, and building a marketplace for NFT and AI Pet trading.

Ticket AI is a Discord bot that automates customer support by answering tickets with AI. It simplifies support by allowing users to upload training data, such as support documents, and then using that data to answer customer questions. Ticket AI is easy to use, with no coding experience required, and it offers features such as custom support channels, ephemeral replies, and 24/7 availability. With Ticket AI, businesses can save time and improve the efficiency of their customer support.

Be My Eyes is a free mobile app that connects blind and low-vision people with sighted volunteers and AI-powered assistance. With Be My Eyes, blind and low-vision people can access visual information, get help with everyday tasks, and connect with others in the community. Be My Eyes is available in over 180 languages and has over 6 million volunteers worldwide.

EliseAI is an industry-leading AI application designed for the housing and healthcare sectors. It offers a comprehensive suite of AI solutions for property management companies, assisting in leasing, maintenance, renewals, and delinquency management. EliseAI streamlines communication across multiple channels, providing personalized, omni-channel support to prospects and residents. The platform automates tasks such as responding to maintenance requests, sending renewal reminders, and reducing delinquencies through automated reminders and follow-ups. With features like voice, text, email, and chat support, EliseAI enhances the prospect-to-resident journey, improving operational efficiency and resident satisfaction.

Modulate is a voice intelligence tool that provides proactive voice chat moderation solutions for various platforms, including gaming, delivery services, and social platforms. It uses advanced AI technology to detect and prevent harmful behaviors, ensuring a safer and more positive user experience. Modulate helps organizations comply with regulations, enhance user safety, and improve community interactions through its customizable and intelligent moderation tools.

Slite is an AI-powered knowledge base application designed to help teams organize, collaborate, and access information efficiently. It offers a user-friendly interface, hassle-free adoption, and AI-powered search capabilities. With features like document creation, AI-driven question-answering, templates, integrations, and multi-platform support, Slite aims to streamline knowledge management for various departments such as Product & Engineering, Customer Support, Human Resources, IT & Operations. The application is trusted by over 200,000 leading companies as their single source of truth, providing personalized onboarding, dedicated support, and a thriving product community.

Octolens is an AI social listening tool that helps monitor keyword mentions on various social and community platforms. It provides real-time notifications for mentions on platforms like Twitter, LinkedIn, GitHub, and more. The tool uses AI to track conversations, complaints, and requests related to your product category, enabling businesses to engage with their audience effectively and stay informed about relevant discussions online.

The Stack Overflow Blog is a platform that provides insights, updates, and discussions on various topics related to software development, technology, AI/ML, and career advice. It offers a space for developers and technologists to collaborate, share knowledge, and engage with the community. The blog covers a wide range of subjects, including product releases, podcast episodes, and industry trends. Users can explore articles, podcasts, and announcements to stay informed and connected with the tech community.

TeamDynamix is an AI tool that offers an ITIL-aligned, no-code ITSM automation platform. It leverages natural language processing and automation for a new way to chat. The platform allows for easy deployment across various departments like HR, marketing, and facilities. TeamDynamix provides a library of pre-built connectors, a visual workflow builder, and flexible PPM platform to optimize resources and improve visibility. It caters to a diverse customer community across 20+ industries, offering flexibility and low admin overhead.

Kel is an AI Assistant designed to operate within the Command Line Interface (CLI). It offers users the ability to automate repetitive tasks, boost productivity, and enhance the intelligence and efficiency of their CLI experience. Kel supports multiple Language Model Models (LLMs) including OpenAI, Anthropic, and Ollama. Users can upload files to interact with their artifacts and bring their own API key for integration. The tool is free and open source, allowing for community contributions on GitHub. For support, users can reach out to the Kel team.

Cloudwise Academy is an AI-powered platform offering digital skills training in web development and AI technology. The platform provides immersive, hands-on learning for all skill levels, enabling users to build impressive websites in just 30 days. With a focus on empowering individuals to enter the tech industry, Cloudwise Academy offers tools and community support to help users achieve lasting success in their careers. Additionally, the platform provides AI marketing support and training for marketers, startups, small businesses, and dreamers, with exclusive access to workshops, SOPs, custom GPTs, weekly Q&A sessions, and on-demand lessons.

Support Channels into a Public FAQ with AI. Extract customer conversations into an FAQ accessible via public URL. Connects to Discord, converts conversations into FAQ using ChatGPT. Monorepo with NX containing backend, Discord bot, panel, tenants website, marketing website, and documentation. Self-funded project seeking community support.

Peter Cat is an intelligent Q&A chatbot solution designed for community maintainers and developers. It provides a conversational Q&A agent configuration system, self-hosting deployment solutions, and a convenient integrated application SDK. Users can easily create intelligent Q&A chatbots for their GitHub repositories and quickly integrate them into various official websites or projects to provide more efficient technical support for the community.

AISLER Support repository contains files useful for support. Design rules provided here limit manufacturing capabilities. Boards may not be functional with autorouter. Explore more in Community. AISLER Support files are Copyright © 2023 by AISLER B.V. Free software under specified license terms. Visit AISLER for industry quality and affordable PCBs.

DinoPal is an AI voice assistant residing in the Mac menu bar, offering real-time voice and video chat, screen sharing, online search, and multilingual support. It provides various AI assistants with unique strengths and characteristics to meet different conversational needs. Users can easily install DinoPal and access different communication modes, with a call time limit of 30 minutes. User feedback can be shared in the Discord community. DinoPal is powered by Google Gemini & Pipecat.

AirAPI_Windows is a work in progress driver for the Nreal Air glasses, providing native windows support without nebula. The project aims to address slight drift in fusion configuration and is a collaborative effort by the community to offer open access to the glasses. Users can access precompiled AirAPI_Windows.dll along with hidapi.dll for usage. The tool allows building from source, including getting hidapi, cloning the project, and building Fusion and AirAPI_Windows DLL. The project is supported by contributors like abls, edwatt, and jakedowns, and users can show appreciation by buying a coffee for msmithdev.

OpenKore is a custom client and intelligent automated assistant for Ragnarok Online. It is a free, open source, and cross-platform program (Linux, Windows, and MacOS are supported). To run OpenKore, you need to download and extract it or clone the repository using Git. Configure OpenKore according to the documentation and run openkore.pl to start. The tool provides a FAQ section for troubleshooting, guidelines for reporting issues, and information about botting status on official servers. OpenKore is developed by a global team, and contributions are welcome through pull requests. Various community resources are available for support and communication. Users are advised to comply with the GNU General Public License when using and distributing the software.

Buildel is an AI automation platform that empowers users to create versatile workflows without writing code. It supports multiple providers and interfaces, offers pre-built use cases, and allows users to bring their own API keys. Ideal for AI-powered document retrieval, conversational interfaces, and data integration. Users can get started at app.buildel.ai or run Buildel locally with Node.js, Elixir/Erlang, Docker, Git, and JQ installed. Join the community on Discord for support and discussions.

abliterator.py is a simple Python library/structure designed to ablate features in large language models (LLMs) supported by TransformerLens. It provides capabilities to enter temporary contexts, cache activations with N samples, calculate refusal directions, and includes tokenizer utilities. The library aims to streamline the process of experimenting with ablation direction turns by encapsulating useful logic and minimizing code complexity. While currently basic and lacking comprehensive documentation, the library serves well for personal workflows and aims to expand beyond feature ablation to augmentation and additional features over time with community support.

Tiledesk-server is the server engine of Tiledesk. Tiledesk is an Open Source Live Chat platform with integrated Chatbots written in NodeJs and Express. Build your own customer support with a multi-channel platform for Web, Android and iOS. Designed to be open source since the beginning, we actively worked on it to create a totally new, first class customer service platform based on instant messaging. What is Tiledesk today? It became the open source “conversational app development” platform that everyone needs 😌 You can use Tiledesk to increase sales for your website or for post-sales customer service. Every conversation can be automated using our first class native chatbot technology. You can also connect your own applications using our APIs or Webhooks. Moreover you can deploy entire visual applications inside a conversation. And your applications can converse with your chatbots or your end-users! We know this is cool 😎 Tiledesk is multichannel in a totally new way. You can write your chatbot scripts with images, buttons and other cool elements that your channels support. But you will configureyour chatbot replies only once. They will run on every channel, auto-adapting the responses to the target channel whatever it is, Whatsapp, Facebook Messenger, Telegram etc. More info on Tiledesk website: https://www.tiledesk.com. You can find technical documentation here: https://developer.tiledesk.com

OpenKF (Open Knowledge Flow) is an online intelligent customer service system. It is an open-source customer service system based on OpenIM, supporting LLM (Local Knowledgebase) customer service and multi-channel customer service. It is easy to integrate with third-party systems, deploy, and perform secondary development. The system provides features like login page, config page, dashboard page, platform page, and session page. Users can quickly get started with OpenKF by following the installation and run instructions. The architecture follows MVC design with a standardized directory structure. The community encourages involvement through community meetings, contributions, and development. OpenKF is licensed under the Apache 2.0 license.

Wave Executor is a robust Windows-based script executor tailored for Roblox enthusiasts. It boasts AI integration for seamless script development, ad-free premium features, and 24/7 support, ensuring an unparalleled user experience and elevating gameplay to new heights.

The Radicalbit AI Monitoring Platform provides a comprehensive solution for monitoring Machine Learning and Large Language models in production. It helps proactively identify and address potential performance issues by analyzing data quality, model quality, and model drift. The repository contains files and projects for running the platform, including UI, API, SDK, and Spark components. Installation using Docker compose is provided, allowing deployment with a K3s cluster and interaction with a k9s container. The platform documentation includes a step-by-step guide for installation and creating dashboards. Community engagement is encouraged through a Discord server. The roadmap includes adding functionalities for batch and real-time workloads, covering various model types and tasks.

Wave Executor is a cutting-edge script executor tailored for Roblox enthusiasts, offering AI integration for seamless script development, ad-free premium features, and 24/7 customer support. It enhances your Roblox gameplay experience by providing a wide range of features to take your gameplay to new heights.

Simplifine is an open-source library designed for easy LLM finetuning, enabling users to perform tasks such as supervised fine tuning, question-answer finetuning, contrastive loss for embedding tasks, multi-label classification finetuning, and more. It provides features like WandB logging, in-built evaluation tools, automated finetuning parameters, and state-of-the-art optimization techniques. The library offers bug fixes, new features, and documentation updates in its latest version. Users can install Simplifine via pip or directly from GitHub. The project welcomes contributors and provides comprehensive documentation and support for users.

Deep Chat is a fully customizable AI chat component that can be injected into your website with minimal to no effort. Whether you want to create a chatbot that leverages popular APIs such as ChatGPT or connect to your own custom service, this component can do it all! Explore deepchat.dev to view all of the available features, how to use them, examples and more!

n8n is an extendable workflow automation tool that enables you to connect anything to everything. It is open-source and can be self-hosted or used as a service. n8n provides a visual interface for creating workflows, which can be used to automate tasks such as data integration, data transformation, and data analysis. n8n also includes a library of pre-built nodes that can be used to connect to a variety of applications and services. This makes it easy to create complex workflows without having to write any code.

Tiledesk Design Studio is an open-source, no-code development platform for creating chatbots and conversational apps. It offers a user-friendly, drag-and-drop interface with pre-ready actions and integrations. The platform combines the power of LLM/GPT AI with a flexible 'graph' approach for creating conversations and automations with ease. Users can automate customer conversations, prototype conversations, integrate ChatGPT, enhance user experience with multimedia, provide personalized product recommendations, set conditions, use random replies, connect to other tools like HubSpot CRM, integrate with WhatsApp, send emails, and seamlessly enhance existing setups.

Obsei is an open-source, low-code, AI powered automation tool that consists of an Observer to collect unstructured data from various sources, an Analyzer to analyze the collected data with various AI tasks, and an Informer to send analyzed data to various destinations. The tool is suitable for scheduled jobs or serverless applications as all Observers can store their state in databases. Obsei is still in alpha stage, so caution is advised when using it in production. The tool can be used for social listening, alerting/notification, automatic customer issue creation, extraction of deeper insights from feedbacks, market research, dataset creation for various AI tasks, and more based on creativity.

008 is an open-source event-driven AI powered WebRTC Softphone compatible with macOS, Windows, and Linux. It is also accessible on the web. The name '008' or 'agent 008' reflects our ambition: beyond crafting the premier Open Source Softphone, we aim to introduce a programmable, event-driven AI agent. This agent utilizes embedded artificial intelligence models operating directly on the softphone, ensuring efficiency and reduced operational costs.

Pipecat Flows is a framework designed for building structured conversations in AI applications. It allows users to create both predefined conversation paths and dynamically generated flows, handling state management and LLM interactions. The framework includes a Python module for building conversation flows and a visual editor for designing and exporting flow configurations. Pipecat Flows is suitable for scenarios such as customer service scripts, intake forms, personalized experiences, and complex decision trees.

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Meet Luna, Lumily's friendly and intuitive chat assistant, designed to enrich our vibrant community. Crafted with the spirit of our artisanal values, this chatbot is here to offer quick and helpful responses, making your Lumily experience even more personal and engaging.

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Supports Indigenous language learning, particularly Cree, Ojibwe, and Oji-Cree

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