Kore.ai
Empowering Conversational AI Solutions
Kore.ai is an AI-powered platform that offers bot development and integration solutions for businesses. It provides tools and resources for building, managing, and optimizing chatbots and virtual assistants. The platform supports various channels and integrations, enabling seamless communication and automation for customer service, sales, and other business functions.
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Features
- Bot development and customization
- Multi-channel integration
- Natural language processing
- Analytics and reporting
- Integration with third-party services
Advantages
- Enhanced customer engagement
- Improved efficiency in handling queries
- Scalability for growing businesses
- Rich data insights for decision-making
- Seamless integration with existing systems
Disadvantages
- Complexity in initial setup and configuration
- Learning curve for advanced features
- Dependency on internet connectivity
Frequently Asked Questions
-
Q:How to handle delay from bot for SAVG voice channel?
A:You can avoid call closure and provide filler music for the user. -
Q:How can I change Agent Transfer message?
A:You can customize the message in the XO Platform settings. -
Q:What are the responsibilities before raising a support ticket?
A:Customers need to ensure they have followed the guidelines provided.
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