Best AI tools for< Cx Analytics Specialist >

NICE is a leading Customer Experience (CX) AI Platform offering a range of AI-driven solutions for businesses to enhance customer experiences, optimize workforce engagement, and improve operational efficiency. The platform provides AI companions for contact center employees, AI-driven customer self-service, AI tools for CX leaders, and actionable insights through CX analytics. NICE also offers solutions tailored for various industries such as healthcare, retail, financial services, insurance, telecom, travel, and hospitality. With a focus on transforming experiences with AI, NICE helps businesses identify behaviors that drive frictionless customer experiences, boost customer loyalty, empower agents, and drive digital transformation.

Ultimate is a customer support automation platform powered by Generative AI. It offers AI-powered chat automation and ticket automation solutions for various industries such as Ecommerce, Financial Services, Travel, Telecommunications, and Healthtech. UltimateGPT is a bot that integrates with help centers to build bots in minutes. The platform provides backend integrations, analytics, and insights to enhance customer support processes and drive business growth.

TheLoops is an AI platform designed for Customer Experience (CX) operations, offering a range of AI-powered solutions to enhance agent efficiency, improve customer satisfaction, and streamline processes. The platform integrates with various applications, provides predictive analytics, automates tasks, and offers real-time insights to optimize CX operations. TheLoops is trusted by leading SaaS companies and aims to redefine processes, empower teams, and transform outcomes with efficiency.

Anecdote is a customer feedback analytics hub that leverages automated AI tagging and precision NLP clustering to help businesses uncover product insights, detect bugs, analyze competitor feedback, and provide real-time feedback alerts. The platform offers semantic search, survey analysis, and integrates with over 65 sources to deliver accurate clusters from customer feedback. Anecdote is used by top customer-centric companies to save time, improve customer experiences, and track feedback in multiple languages securely.

Cognigy is an AI-powered customer service platform that offers generative and conversational AI agents to transform customer engagement. The platform provides pre-trained AI agents for phone, voice chat, and messaging, along with agent assist solutions for sales and marketing. Cognigy.AI elevates contact centers across various industries by offering enterprise-grade capabilities such as low-code automation, voice connectivity, generative AI for CX transformation, AI-based semantic search, and knowledge management. The platform also supports multilingual customer journeys, live agent workspace, omnichannel reporting, and analytics.

SurveySparrow is an AI-powered unified CX platform designed to help businesses grow their brand by turning feedback into growth opportunities. The platform offers conversational surveys, multi-lingual surveys, themeable designs, smart dashboards, AI-powered assistance, automations, omni-channel sharing, custom reports, and easy integrations. It enables businesses to listen actively, win customer love, and prioritize customer voices through actionable insights and timely actions.

Infinity Call Analytics Software is a cloud-based solution that helps businesses track, analyze, and improve their phone calls. It provides a variety of features, including call tracking, conversation analytics, and smart match. Infinity Call Analytics Software is designed to help businesses make more informed decisions about their marketing and sales efforts, and to improve the customer experience.

Glassbox is a customer intelligence platform that provides deep insights into digital interactions to help businesses convert customers into superfans. It captures 100% of interactions and technical events on websites or mobile apps, offering contextual insights and real-time AI-prioritized optimization to enhance customer experiences. With features like tagless data capture, AI-powered insights, and multi-layered privacy controls, Glassbox empowers teams to design better digital experiences, remedy technical issues, and put customer-centricity into practice. The platform is used across various industries like financial services, insurance, retail, and telecom, by teams focusing on marketing, product, customer experience, data analytics, engineering, and customer service.

Zonka Feedback is a powerful Customer Feedback and Survey Platform that offers User Segmentation for precise targeting, AI capabilities for smarter surveys, and a wide range of features to measure and improve Customer Experience. It provides solutions for various industries and use cases, integrates with popular tools, and offers in-depth reporting and analytics. Zonka Feedback is known for its modern-looking surveys, ease of use, and extensive integrations, making it a versatile tool for collecting feedback from customers, users, visitors, patients, and employees.

Sprinklr is a unified customer experience management platform that uses AI to help businesses deliver better customer experiences across all channels. It offers a range of features, including social media management, customer service, marketing automation, and analytics. Sprinklr is used by some of the world's largest brands, including Nike, McDonald's, and Microsoft.

Eclipse AI is an AI-powered customer feedback analytics platform that seamlessly collects and unifies customer feedback from various channels. It provides actionable insights to improve customer experience by analyzing data and predicting customer behavior. Eclipse AI helps organizations save time on manual analysis, boost customer loyalty, and achieve measurable improvements in CX metrics. With features like integrating feedback channels, generating insights, and linking feedback to KPIs, Eclipse AI is a valuable tool for customer-focused organizations.

The [24]7.ai website offers AI customer service platform products and solutions to enhance customer interactions and contact center operations. Powered by [24]7 Lumos AI, the platform provides tools for conversation automation, omnichannel contact center management, workforce engagement, campaign management, and conversation insights. It also offers services such as CX as a Service, managed customer engagement, analytics, professional services, and learning services. The platform aims to improve customer experience, reduce operating costs, and optimize marketing strategies through AI-powered automation and analytics.

Lang.ai is an AI-powered customer experience (CX) insights and automation platform designed for mid-market businesses. It helps businesses unlock CX data, increase automation beyond chatbots, drive decisions based on relevant and accurate CX insights, and improve the overall customer experience. Lang.ai offers a range of features, including intelligent triage of complex requests, email automation, continuous improvement of chatbots, granular tagging, proactive alerts, automated discovery of new topics, and custom taxonomies. It integrates seamlessly with popular helpdesks such as Zendesk, Salesforce, Intercom, Kustomer, Dixa, and Freshworks.

Pythanks.ai is an AI-powered platform designed for conducting high-quality survey-based business research efficiently and affordably. It leverages advanced Machine Learning techniques and Artificial Intelligence to create engaging surveys, analyze responses, and provide deep insights in minutes. The platform offers fully customizable surveys, website analysis, multilingual support, text summarization, AI interpretation, and seamless integrations with tools like Zapier and MailChimp. Pythanks.ai aims to make business research faster, cheaper, and better by automating the survey creation process and providing valuable insights through AI-driven analysis.

ResearchGoat is a generative AI-powered research platform that enables clients to conduct in-depth qualitative research and interviews with unprecedented speed and genuine insights. The platform offers shockingly lower costs compared to traditional consumer research, AI moderators that can converse in any language, and the ability to recruit participants and conduct interviews efficiently. ResearchGoat empowers users to focus on understanding their customers by providing comprehensive insights and analysis from real people.

CX Genie is an AI-powered customer support platform that offers a comprehensive solution for businesses seeking to enhance their customer support operations. It leverages advanced AI technology to deliver smarter, faster, and more accurate customer support, including AI chatbots, help desk management, workflow automation, product data synchronization, and ticket management. With features like seamless integrations, customizable plans, and a user-friendly interface, CX Genie aims to provide outstanding customer support and drive business growth.

CX Assist is an AI-powered email assistant designed to revolutionize your inbox by automating email responses using personalized, AI-driven technology. It allows you to upload your knowledge base, set personalized rules, and sit back while the AI assistant handles your inbound emails with precision and expertise. With features like training on your data, custom personas, Inbox Autopilot, custom check intervals, and auto-assign to a human, CX Assist streamlines email management for businesses of all sizes. The platform offers transparent pricing based on the number of emails answered per month, ensuring flexibility and scalability for users.

Caffeinated CX is an AI-powered customer support solution that helps businesses improve their customer support efficiency. It offers a range of features, including AI-powered response generation, ticket auto-triage, macro suggestion, and more. Caffeinated CX integrates with all major support software and is easy to implement. It is used by leading brands across industries and has helped them achieve significant improvements in their customer support metrics.

Aii.CX is a platform offering a variety of free AI tools, widgets, and applications that can be embedded into websites to enhance user experience and boost conversions. The platform allows users to easily create their own AI tools, apps, and widgets in just a few simple steps, without the need for coding skills. Aii.CX provides a range of AI-driven solutions for different industries, such as lead generation, home design assistance, solar savings calculation, and workout routine creation. The platform aims to help businesses increase leads, improve conversions, and optimize website interactions through the use of AI technology.

Ada is an AI-powered customer service automation platform that helps businesses resolve more customer inquiries with less effort. It offers a range of features, including automated resolution of up to 75% of customer inquiries, seamless integration with existing tech stacks, and continuous improvement through guidance and AI coaching.

LeetTools is an AI search assistant that can perform highly customizable search workflows and generate customized format results based on both web and local knowledge bases. It provides an automated document pipeline for data ingestion, indexing, and storage, allowing users to focus on implementing workflows without worrying about infrastructure. LeetTools can run with minimal resource requirements on the command line with configurable LLM settings and supports different databases for various functions. Users can configure different functions in the same workflow to use different LLM providers and models.

The Google Cloud Document AI Samples repository contains code samples and Community Samples demonstrating how to analyze, classify, and search documents using Google Cloud Document AI. It includes various projects showcasing different functionalities such as integrating with Google Drive, processing documents using Python, content moderation with Dialogflow CX, fraud detection, language extraction, paper summarization, tax processing pipeline, and more. The repository also provides access to test document files stored in a publicly-accessible Google Cloud Storage Bucket. Additionally, there are codelabs available for optical character recognition (OCR), form parsing, specialized processors, and managing Document AI processors. Community samples, like the PDF Annotator Sample, are also included. Contributions are welcome, and users can seek help or report issues through the repository's issues page. Please note that this repository is not an officially supported Google product and is intended for demonstrative purposes only.

This repository provides a deployment guide for utilizing Google Cloud's Generative AI tools in marketing scenarios. It includes step-by-step instructions, examples of crafting marketing materials, and supplementary Jupyter notebooks. The demos cover marketing insights, audience analysis, trendspotting, content search, content generation, and workspace integration. Users can access and visualize marketing data, analyze trends, improve search experience, and generate compelling content. The repository structure includes backend APIs, frontend code, sample notebooks, templates, and installation scripts.

2025-AI-College-Jobs is a repository containing a comprehensive list of AI/ML & Data Science jobs suitable for college students seeking internships or new graduate positions. The repository is regularly updated with positions posted within the last 120 days, featuring opportunities from various companies in the USA and internationally. The list includes positions in areas such as research scientist internships, quantitative research analyst roles, and other data science-related positions. The repository aims to provide a valuable resource for students looking to kickstart their careers in the field of artificial intelligence and machine learning.

Hydra Dragon Antivirus is a comprehensive tool that combines dynamic and static analysis using Sandboxie for Windows with ClamAV, YARA-X, machine learning AI, behavior analysis, NLP-based detection, website signatures, Ghidra, and Snort. The tool provides a Machine Learning Malware and Benign Database for training, along with a guide for compiling from source. It offers features like Ghidra source code analysis, Java Development Kit setup, and detailed logs for malware detections. Users can join the Discord community server for support and follow specific guidelines for preparing the analysis environment. The tool emphasizes security measures such as cleaning up directories, avoiding sharing IP addresses, and ensuring ClamAV database installation. It also includes tips for effective analysis and troubleshooting common issues.

Orion is a web-based chat interface that simplifies interactions with multiple AI model providers. It provides a unified platform for chatting and exploring various large language models (LLMs) such as Ollama, OpenAI (GPT model), Cohere (Command-r models), Google (Gemini models), Anthropic (Claude models), Groq Inc., Cerebras, and SambaNova. Users can easily navigate and assess different AI models through an intuitive, user-friendly interface. Orion offers features like browser-based access, code execution with Google Gemini, text-to-speech (TTS), speech-to-text (STT), seamless integration with multiple AI models, customizable system prompts, language translation tasks, document uploads for analysis, and more. API keys are stored locally, and requests are sent directly to official providers' APIs without external proxies.

This repository contains notebooks, code samples, sample apps, and other resources that demonstrate how to use, develop and manage generative AI workflows using Generative AI on Google Cloud, powered by Vertex AI. For more Vertex AI samples, please visit the Vertex AI samples Github repository.

Luna AI is a virtual streamer driven by a 'brain' composed of ChatterBot, GPT, Claude, langchain, chatglm, text-generation-webui, 讯飞星火, 智谱AI. It can interact with viewers in real-time during live streams on platforms like Bilibili, Douyin, Kuaishou, Douyu, or chat with you locally. Luna AI uses natural language processing and text-to-speech technologies like Edge-TTS, VITS-Fast, elevenlabs, bark-gui, VALL-E-X to generate responses to viewer questions and can change voice using so-vits-svc, DDSP-SVC. It can also collaborate with Stable Diffusion for drawing displays and loop custom texts. This project is completely free, and any identical copycat selling programs are pirated, please stop them promptly.

LangChain4j-AIDeepin is an open-source, offline deployable retrieval enhancement generation (RAG) project based on large language models such as ChatGPT and Langchain4j application framework. It offers features like registration & login, multi-session support, image generation, prompt words, quota control, knowledge base, model-based search, model switching, and search engine switching. The project integrates models like ChatGPT 3.5, Tongyi Qianwen, Wenxin Yiyuan, Ollama, and DALL-E 2. The backend uses technologies like JDK 17, Spring Boot 3.0.5, Langchain4j, and PostgreSQL with pgvector extension, while the frontend is built with Vue3, TypeScript, and PNPM.

CrewAI-GUI is a Node-Based Frontend tool designed to revolutionize AI workflow creation. It empowers users to design complex AI agent interactions through an intuitive drag-and-drop interface, export designs to JSON for modularity and reusability, and supports both GPT-4 API and Ollama for flexible AI backend. The tool ensures cross-platform compatibility, allowing users to create AI workflows on Windows, Linux, or macOS efficiently.

LogChat is an open-source and free AI chat client that supports various chat models and technologies such as ChatGPT, 讯飞星火, DeepSeek, LLM, TTS, STT, and Live2D. The tool provides a user-friendly interface designed using Qt Creator and can be used on Windows systems without any additional environment requirements. Users can interact with different AI models, perform voice synthesis and recognition, and customize Live2D character models. LogChat also offers features like language translation, AI platform integration, and menu items like screenshot editing, clock, and application launcher.

Firecrawl is an API service that takes a URL, crawls it, and converts it into clean markdown. It crawls all accessible subpages and provides clean markdown for each, without requiring a sitemap. The API is easy to use and can be self-hosted. It also integrates with Langchain and Llama Index. The Python SDK makes it easy to crawl and scrape websites in Python code.

This repository contains self-trained single image super resolution (SISR) models. The models are trained on various datasets and use different network architectures. They can be used to upscale images by 2x, 4x, or 8x, and can handle various types of degradation, such as JPEG compression, noise, and blur. The models are provided as safetensors files, which can be loaded into a variety of deep learning frameworks, such as PyTorch and TensorFlow. The repository also includes a number of resources, such as examples, results, and a website where you can compare the outputs of different models.

RAGoon is a high-level library designed for batched embeddings generation, fast web-based RAG (Retrieval-Augmented Generation) processing, and quantized indexes processing. It provides NLP utilities for multi-model embedding production, high-dimensional vector visualization, and enhancing language model performance through search-based querying, web scraping, and data augmentation techniques.

Vim-airline is a lean and mean status/tabline plugin for Vim that provides a nice statusline at the bottom of each Vim window. It consists of several sections displaying information such as mode, environment status, filename, filetype, file encoding, and current position in the file. The plugin is highly customizable and integrates with various plugins, providing a tiny core with extensibility in mind. It is optimized for speed, supports multiple themes, and integrates seamlessly with other plugins. Vim-airline is written in 100% Vimscript, eliminating the need for Python. The plugin aims to be stable and includes a unit testing suite for reliability.

doc-comments-ai is a tool designed to automatically generate code documentation using language models. It allows users to easily create documentation comment blocks for methods in various programming languages such as Python, Typescript, Javascript, Java, Rust, and more. The tool supports both OpenAI and local LLMs, ensuring data privacy and security. Users can generate documentation comments for methods in files, inline comments in method bodies, and choose from different models like GPT-3.5-Turbo, GPT-4, and Azure OpenAI. Additionally, the tool provides support for Treesitter integration and offers guidance on selecting the appropriate model for comprehensive documentation needs.

chatgpt-shell is a multi-LLM Emacs shell that allows users to interact with various language models. Users can swap LLM providers, compose queries, execute source blocks, and perform vision experiments. The tool supports customization and offers features like inline modifications, executing snippets, and navigating source blocks. Users can support the project via GitHub Sponsors and contribute to feature requests and bug reports.

This chat generates ideas for embedded AI tools that can be seamlessly integrated into websites based on any platform, like WordPress, Wix, Shopify, and many others.

Bilingual CX strategy expert using Futurelab Experience resources. These resources are futurelab.fi website, white papers, blog posts and books by Kari Korkiakoski