Best AI tools for< Optimize Cx Solutions >

Rozie AI is an AI partner that helps create personalized experiences at scale for leading brands. The platform offers a middleware solution, agentic AI capabilities, and pre-built experience kits to manage the entire process from ideation to implementation. Rozie AI specializes in experience design, digital engagement, and applying artificial intelligence to future-proof product experiences. The company empowers clients to own their experiences while off-loading the tech stack maintenance. With customizable solutions, Rozie AI delivers speed, scalability, and control for innovative CX solutions.

TheLoops is an AI platform designed for Customer Experience (CX) operations, offering a range of AI-powered solutions to enhance agent efficiency, improve customer satisfaction, and streamline processes. The platform integrates with various applications, provides predictive analytics, automates tasks, and offers real-time insights to optimize CX operations. TheLoops is trusted by leading SaaS companies and aims to redefine processes, empower teams, and transform outcomes with efficiency.

Emplifi is an AI-powered Customer Engagement & Social Media Marketing Platform that offers solutions for social marketing leaders, commerce leaders, and customer care leaders. It provides a comprehensive suite of tools to help businesses enhance their marketing, commerce, and customer care experiences. Emplifi empowers teams with AI-fueled automation, real-time insights, and best-in-class UGC tools to drive real results on digital and social channels.

Emplifi is a customer engagement and social media marketing platform that helps businesses manage their social media presence, engage with customers, and track their results. It offers a variety of features, including social media scheduling, content creation, influencer marketing, and customer relationship management.

NICE CXone is a leading customer experience (CX) AI platform that helps organizations deliver exceptional customer experiences. With its unified interaction-centric platform, rich CX capabilities, and AI purpose-built for CX, NICE CXone empowers businesses to optimize and scale their CX operations, boost efficiency, and strengthen brand value.

NICE is a leading Customer Experience (CX) AI Platform offering a range of AI-driven solutions for businesses to enhance customer experiences, optimize workforce engagement, and improve operational efficiency. The platform provides AI companions for contact center employees, AI-driven customer self-service, AI tools for CX leaders, and actionable insights through CX analytics. NICE also offers solutions tailored for various industries such as healthcare, retail, financial services, insurance, telecom, travel, and hospitality. With a focus on transforming experiences with AI, NICE helps businesses identify behaviors that drive frictionless customer experiences, boost customer loyalty, empower agents, and drive digital transformation.

Aii.CX is a platform offering a variety of free AI tools, widgets, and applications that can be embedded into websites to enhance user experience and boost conversions. The platform allows users to easily create their own AI tools, apps, and widgets in just a few simple steps, without the need for coding skills. Aii.CX provides a range of AI-driven solutions for different industries, such as lead generation, home design assistance, solar savings calculation, and workout routine creation. The platform aims to help businesses increase leads, improve conversions, and optimize website interactions through the use of AI technology.

Open is an AI-powered customer support tool that automates responses to customer queries. It uses artificial intelligence to understand and respond to customer messages, providing quick and accurate solutions. Open streamlines the customer support process, saving time and improving efficiency for businesses. With its AI autopilot feature, Open can handle a large volume of customer inquiries without human intervention, ensuring round-the-clock support for users. The tool is designed to enhance customer satisfaction and optimize support operations.

The [24]7.ai website offers AI customer service platform products and solutions to enhance customer interactions and contact center operations. Powered by [24]7 Lumos AI, the platform provides tools for conversation automation, omnichannel contact center management, workforce engagement, campaign management, and conversation insights. It also offers services such as CX as a Service, managed customer engagement, analytics, professional services, and learning services. The platform aims to improve customer experience, reduce operating costs, and optimize marketing strategies through AI-powered automation and analytics.

KocharTech is an AI-backed technology solutions provider that offers knowledge management, IoT, and BPM solutions for various industries. The company focuses on accelerating value delivery through innovation and technology for over 15 years. They provide virtual contact center services, help start-ups outsource CX initiatives, make warehouses future-ready, and support revenue growth during market volatility in the telecom sector. KocharTech leverages human intelligence and technology to build digital solutions that empower businesses to stay ahead of the competition. Their offerings include business process management, IoT software solutions, content & cataloging, e-surveillance, and more.

Superbo is a digital enabler that empowers businesses to solve complex problems through the power of Conversational AI technology. Their innovative solutions and expert services help clients deliver effective, engaging conversational experiences that drive revenue growth and customer satisfaction. Superbo AI CX Ecosystem is the ultimate solution for businesses looking to revolutionize their customer interactions, providing personalized and efficient customer service 24/7. From chatbots to voice assistants, their flexible platform can be customized to fit specific needs and goals, helping to improve customer satisfaction, increase efficiency, and boost sales.

Cognigy is an AI-powered customer service platform that offers generative and conversational AI agents to transform customer engagement. The platform provides pre-trained AI agents for phone, voice chat, and messaging, along with agent assist solutions for sales and marketing. Cognigy.AI elevates contact centers across various industries by offering enterprise-grade capabilities such as low-code automation, voice connectivity, generative AI for CX transformation, AI-based semantic search, and knowledge management. The platform also supports multilingual customer journeys, live agent workspace, omnichannel reporting, and analytics.

OvationCXM is a Customer Experience Management (CXM) platform that helps businesses manage customer journeys, ecosystems, and AI. It provides tools to orchestrate customer relationships from beginning to end, connecting partners and AI to deliver smooth, AI-powered customer journeys. The platform offers features like designing and managing customer journeys in real-time, guiding CX across multiple providers, and embedding intelligence and automation. OvationCXM is used across various industries like Financial Services, Tech & Telecom, Healthcare, and Retail to drive deposits, retention, revenue, and personalized shopper experiences at scale.

Afiniti is a leading CX AI company that has been pioneering customer experience artificial intelligence since 2006. They deliver measurable business outcomes for some of the world's largest enterprises by leveraging AI, data, and cloud infrastructure to improve customer engagement productivity. Afiniti's eXperienceAI suite and Afiniti Inside services are designed to personalize customer experiences, drive better outcomes, and optimize interactions. Their mission is to remove skills or rules-based systems from the customer experience ecosystem, leading to predictive systems and increased customer value.

Glassbox is a customer intelligence platform that provides deep insights into digital interactions to help businesses convert customers into superfans. It captures 100% of interactions and technical events on websites or mobile apps, offering contextual insights and real-time AI-prioritized optimization to enhance customer experiences. With features like tagless data capture, AI-powered insights, and multi-layered privacy controls, Glassbox empowers teams to design better digital experiences, remedy technical issues, and put customer-centricity into practice. The platform is used across various industries like financial services, insurance, retail, and telecom, by teams focusing on marketing, product, customer experience, data analytics, engineering, and customer service.

Qualtrics XM is a leading Experience Management Software that helps businesses optimize customer experiences, employee engagement, and market research. The platform leverages specialized AI to uncover insights from data, prioritize actions, and empower users to enhance customer and employee experience outcomes. Qualtrics XM offers solutions for Customer Experience, Employee Experience, Strategy & Research, and more, enabling organizations to drive growth and improve performance.

Cloudflare is a platform that offers a range of products and services to help users build, secure, and optimize their websites and applications. It provides solutions for web analytics, troubleshooting errors, domain registration, content delivery, and more. Cloudflare also offers developer products like Workers and AI products like AI Vectorize and AI Gateway. Additionally, Cloudflare provides Zero Trust Access, Tunnel Gateway, and Browser Isolation services to enhance security and performance. The platform aims to simplify the process of managing online assets and improving user experience.

Jobscan is a comprehensive job search tool that helps job seekers optimize their resumes, cover letters, and LinkedIn profiles to increase their chances of getting interviews. It uses artificial intelligence and machine learning technology to analyze job descriptions and identify the skills and keywords that recruiters are looking for. Jobscan then provides personalized suggestions on how to tailor your application materials to each specific job you apply for. In addition to its resume and cover letter optimization tools, Jobscan also offers a job tracker, a LinkedIn optimization tool, and a career change tool. With its powerful suite of features, Jobscan is an essential tool for any job seeker who wants to land their dream job.

TestMarket is an AI-powered sales optimization platform for online marketplace sellers. It offers a range of services to help sellers increase their visibility, boost sales, and improve their overall performance on marketplaces such as Amazon, Etsy, and Walmart. TestMarket's services include product promotion, keyword analysis, Google Ads and SEO optimization, and advertising optimization.

VWO is a comprehensive experimentation platform that enables businesses to optimize their digital experiences and maximize conversions. With a suite of products designed for the entire optimization program, VWO empowers users to understand user behavior, validate optimization hypotheses, personalize experiences, and deliver tailored content and experiences to specific audience segments. VWO's platform is designed to be enterprise-ready and scalable, with top-notch features, strong security, easy accessibility, and excellent performance. Trusted by thousands of leading brands, VWO has helped businesses achieve impressive growth through experimentation loops that shape customer experience in a positive direction.

Vim-airline is a lean and mean status/tabline plugin for Vim that provides a nice statusline at the bottom of each Vim window. It consists of several sections displaying information such as mode, environment status, filename, filetype, file encoding, and current position in the file. The plugin is highly customizable and integrates with various plugins, providing a tiny core with extensibility in mind. It is optimized for speed, supports multiple themes, and integrates seamlessly with other plugins. Vim-airline is written in 100% Vimscript, eliminating the need for Python. The plugin aims to be stable and includes a unit testing suite for reliability.

Orion is a web-based chat interface that simplifies interactions with multiple AI model providers. It provides a unified platform for chatting and exploring various large language models (LLMs) such as Ollama, OpenAI (GPT model), Cohere (Command-r models), Google (Gemini models), Anthropic (Claude models), Groq Inc., Cerebras, and SambaNova. Users can easily navigate and assess different AI models through an intuitive, user-friendly interface. Orion offers features like browser-based access, code execution with Google Gemini, text-to-speech (TTS), speech-to-text (STT), seamless integration with multiple AI models, customizable system prompts, language translation tasks, document uploads for analysis, and more. API keys are stored locally, and requests are sent directly to official providers' APIs without external proxies.

LitData is a tool designed for blazingly fast, distributed streaming of training data from any cloud storage. It allows users to transform and optimize data in cloud storage environments efficiently and intuitively, supporting various data types like images, text, video, audio, geo-spatial, and multimodal data. LitData integrates smoothly with frameworks such as LitGPT and PyTorch, enabling seamless streaming of data to multiple machines. Key features include multi-GPU/multi-node support, easy data mixing, pause & resume functionality, support for profiling, memory footprint reduction, cache size configuration, and on-prem optimizations. The tool also provides benchmarks for measuring streaming speed and conversion efficiency, along with runnable templates for different data types. LitData enables infinite cloud data processing by utilizing the Lightning.ai platform to scale data processing with optimized machines.

Party Builder for Genshin Impact is an AI-assisted team creation tool that helps players assemble well-rounded teams by analyzing characters' attributes, constellation levels, weapon types, elemental reactions, roles, and community scores. It allows users to optimize their team compositions for better gameplay experiences. The tool provides a user-friendly interface for easy team customization and strategy planning, enhancing the overall gaming experience for Genshin Impact players.

Laravel Slower is a powerful package designed for Laravel developers to optimize the performance of their applications by identifying slow database queries and providing AI-driven suggestions for optimal indexing strategies and performance improvements. It offers actionable insights for debugging and monitoring database interactions, enhancing efficiency and scalability.

This repository documents how to optimize common algorithms based on CUDA. It includes subdirectories with code implementations for specific optimizations. The optimizations cover topics such as compiling PyTorch from source, NVIDIA's reduce optimization, OneFlow's elementwise template, fast atomic add for half data types, upsample nearest2d optimization in OneFlow, optimized indexing in PyTorch, OneFlow's softmax kernel, linear attention optimization, and more. The repository also includes learning resources related to deep learning frameworks, compilers, and optimization techniques.

llm-analysis is a tool designed for Latency and Memory Analysis of Transformer Models for Training and Inference. It automates the calculation of training or inference latency and memory usage for Large Language Models (LLMs) or Transformers based on specified model, GPU, data type, and parallelism configurations. The tool helps users to experiment with different setups theoretically, understand system performance, and optimize training/inference scenarios. It supports various parallelism schemes, communication methods, activation recomputation options, data types, and fine-tuning strategies. Users can integrate llm-analysis in their code using the `LLMAnalysis` class or use the provided entry point functions for command line interface. The tool provides lower-bound estimations of memory usage and latency, and aims to assist in achieving feasible and optimal setups for training or inference.

This GitHub repository contains examples of fine-tuning open source large language models. It showcases the process of fine-tuning and quantizing large language models using efficient techniques like Lora and QLora. The repository serves as a practical guide for individuals looking to optimize the performance of language models through fine-tuning.

Safeguards Shield is a security and alignment toolkit designed to detect unwanted inputs and LLM outputs. It provides tools to optimize RAG pipelines for accuracy and ensure trustworthy AI needs are met. The SDK aims to make LLMs accurate and secure, unlocking value faster by unifying a set of tools.

DeGPT is a tool designed to optimize decompiler output using Large Language Models (LLM). It requires manual installation of specific packages and setting up API key for OpenAI. The tool provides functionality to perform optimization on decompiler output by running specific scripts.

GLake is an acceleration library and utilities designed to optimize GPU memory management and IO transmission for AI large model training and inference. It addresses challenges such as GPU memory bottleneck and IO transmission bottleneck by providing efficient memory pooling, sharing, and tiering, as well as multi-path acceleration for CPU-GPU transmission. GLake is easy to use, open for extension, and focuses on improving training throughput, saving inference memory, and accelerating IO transmission. It offers features like memory fragmentation reduction, memory deduplication, and built-in security mechanisms for troubleshooting GPU memory issues.

Sarathi-Serve is the official OSDI'24 artifact submission for paper #444, focusing on 'Taming Throughput-Latency Tradeoff in LLM Inference'. It is a research prototype built on top of CUDA 12.1, designed to optimize throughput-latency tradeoff in Large Language Models (LLM) inference. The tool provides a Python environment for users to install and reproduce results from the associated experiments. Users can refer to specific folders for individual figures and are encouraged to cite the paper if they use the tool in their work.

Trace is a new AutoDiff-like tool for training AI systems end-to-end with general feedback. It generalizes the back-propagation algorithm by capturing and propagating an AI system's execution trace. Implemented as a PyTorch-like Python library, users can write Python code directly and use Trace primitives to optimize certain parts, similar to training neural networks.

Cursor Lens is an open-source tool that acts as a proxy between Cursor and various AI providers, logging interactions and providing detailed analytics to help developers optimize their use of AI in their coding workflow. It supports multiple AI providers, captures and logs all requests, provides visual analytics on AI usage, allows users to set up and switch between different AI configurations, offers real-time monitoring of AI interactions, tracks token usage, estimates costs based on token usage and model pricing. Built with Next.js, React, PostgreSQL, Prisma ORM, Vercel AI SDK, Tailwind CSS, and shadcn/ui components.

Awesome-AI-SEO is a curated list of powerful AI tools and platforms designed to transform your SEO strategy. This repository gathers the most effective tools that leverage machine learning and artificial intelligence to automate and enhance key aspects of search engine optimization. Whether you are an SEO professional, digital marketer, or website owner, these tools can help you optimize your site, improve your search rankings, and increase organic traffic with greater precision and efficiency. The list features AI tools covering on-page and off-page optimization, competitor analysis, rank tracking, and advanced SEO analytics. By utilizing cutting-edge technologies, businesses can stay ahead of the competition by uncovering hidden keyword opportunities, optimizing content for better visibility, and automating time-consuming SEO tasks. With frequent updates, Awesome-AI-SEO is your go-to resource for discovering the latest AI-driven innovations in the SEO space.

NanoFlow is a throughput-oriented high-performance serving framework for Large Language Models (LLMs) that consistently delivers superior throughput compared to other frameworks by utilizing key techniques such as intra-device parallelism, asynchronous CPU scheduling, and SSD offloading. The framework proposes nano-batching to schedule compute-, memory-, and network-bound operations for simultaneous execution, leading to increased resource utilization. NanoFlow also adopts an asynchronous control flow to optimize CPU overhead and eagerly offloads KV-Cache to SSDs for multi-round conversations. The open-source codebase integrates state-of-the-art kernel libraries and provides necessary scripts for environment setup and experiment reproduction.

Embedded inference of Deep Learning models is quite challenging due to high compute requirements. TI’s Edge AI software product helps optimize and accelerate inference on TI’s embedded devices. It supports heterogeneous execution of DNNs across cortex-A based MPUs, TI’s latest generation C7x DSP, and DNN accelerator (MMA). The solution simplifies the product life cycle of DNN development and deployment by providing a rich set of tools and optimized libraries.

DuoAttention is a framework designed to optimize long-context large language models (LLMs) by reducing memory and latency during inference without compromising their long-context abilities. It introduces a concept of Retrieval Heads and Streaming Heads to efficiently manage attention across tokens. By applying a full Key and Value (KV) cache to retrieval heads and a lightweight, constant-length KV cache to streaming heads, DuoAttention achieves significant reductions in memory usage and decoding time for LLMs. The framework uses an optimization-based algorithm with synthetic data to accurately identify retrieval heads, enabling efficient inference with minimal accuracy loss compared to full attention. DuoAttention also supports quantization techniques for further memory optimization, allowing for decoding of up to 3.3 million tokens on a single GPU.

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