Best AI tools for< Improve Customer Experiences >

Qualtrics XM is a leading Experience Management Software that helps businesses optimize customer experiences, employee engagement, and market research. The platform leverages specialized AI to uncover insights from data, prioritize actions, and empower users to enhance customer and employee experience outcomes. Qualtrics XM offers solutions for Customer Experience, Employee Experience, Strategy & Research, and more, enabling organizations to drive growth and improve performance.

Afiniti is a leading CX AI company that has been pioneering customer experience artificial intelligence since 2006. They deliver measurable business outcomes for some of the world's largest enterprises by leveraging AI, data, and cloud infrastructure to improve customer engagement productivity. Afiniti's eXperienceAI suite and Afiniti Inside services are designed to personalize customer experiences, drive better outcomes, and optimize interactions. Their mission is to remove skills or rules-based systems from the customer experience ecosystem, leading to predictive systems and increased customer value.

The [24]7.ai website offers AI customer service platform products and solutions to enhance customer interactions and contact center operations. Powered by [24]7 Lumos AI, the platform provides tools for conversation automation, omnichannel contact center management, workforce engagement, campaign management, and conversation insights. It also offers services such as CX as a Service, managed customer engagement, analytics, professional services, and learning services. The platform aims to improve customer experience, reduce operating costs, and optimize marketing strategies through AI-powered automation and analytics.

UserTesting is a Human Insight Platform that allows organizations to quickly gain a first-person understanding of customer experiences, enabling them to build greater customer empathy. The platform offers comprehensive testing capabilities, insights identification, performance measurement, and insights sharing across organizations. UserTesting empowers users to run tests for free, see what customers experience, and turn feedback into better designs efficiently. With features like AI Insights Hub, integrations, mobile testing, and templates, UserTesting helps users target diverse audiences, validate findings confidently, measure and benchmark performance, and boost consumer trust. Trusted by leading brands, UserTesting provides human insights that drive innovation, improve customer experiences, and enhance product development.

Feedback is an AI-powered platform designed to unlock unparalleled insights from customer feedback for businesses, particularly in the hotel industry. The platform offers comprehensive hotel analysis and trend discovery through AI-driven review analysis, helping businesses cut costs while improving customer satisfaction. Feedback provides interactive AI conversations, automated personalized responses, and advanced competitive analysis to enhance service quality, communication efficiency, and strategic advantage. With Feedback, businesses can transform customer reviews into actionable information, elevate customer experiences, and drive business growth through smart data-driven strategies.

ElevateAI by NICE is a market-leading AI-powered speech-to-text application that offers transcription models, Generative AI, Enlighten AI, and CX AI features. It provides insights by pairing free Generative AI with NICE's transcription models to uncover hidden insights in data. ElevateAI aims to make AI-powered technology accessible for all, with easy integration, deployment, and user-friendly APIs. The application is designed to help contact centers leverage the power of AI for enhanced customer experiences and innovation.

Zonka Feedback is a powerful Customer Feedback and Survey Platform that offers User Segmentation for precise targeting, AI capabilities for smarter surveys, and a wide range of features to measure and improve Customer Experience. It provides solutions for various industries and use cases, integrates with popular tools, and offers in-depth reporting and analytics. Zonka Feedback is known for its modern-looking surveys, ease of use, and extensive integrations, making it a versatile tool for collecting feedback from customers, users, visitors, patients, and employees.

Medallia is an experience management software platform that helps businesses transform customer and employee experiences. It offers a comprehensive feedback capture, role-based reporting, AI & analytics, integrations, and enterprise-grade security. The platform enables end-to-end customer experience management, digital experience tracking, employee listening, agent coaching, and market research solutions across various industries. Medallia also provides resources, training, and support to enhance user experience and drive business growth.

Phygital+ is an AI-powered platform that helps businesses bridge the gap between the physical and digital worlds. With Phygital+, businesses can create immersive and interactive experiences for their customers, using a variety of AI-powered tools. These tools include computer vision, natural language processing, and machine learning. Phygital+ is easy to use and can be integrated with a variety of existing systems. It is also scalable, so businesses of all sizes can use it to improve their customer experience.

Zetabot is an advanced AI chatbot designed to streamline customer support operations, reduce costs, and enhance customer experiences for businesses. By leveraging cutting-edge artificial intelligence technology, Zetabot revolutionizes how businesses interact with customers, leading to long-term cost savings, increased productivity, and improved efficiency. The chatbot is available 24/7, providing instant assistance and consistent responses to build trust and loyalty. Zetabot offers personalized solutions, automation of repetitive tasks, and continuous learning from customer interactions to deliver exceptional customer service.

DevRev is an AI-powered platform that unifies customer support and software development. It offers solutions for product development, support, and engagement through its AgentOS platform and knowledge graph. DevRev aims to replace legacy tools with AI-driven insights and analytics to help companies make informed decisions and improve customer experiences.

Thematic is an AI-powered platform that transforms noisy feedback into accurate and layered insights. It empowers users with the understanding to be customer-led and saves time by providing specific insights in seconds. Thematic offers powerful analytics and visualizations, coversational analytics, and intelligence from every interaction. The platform allows users to connect and combine feedback from various sources, tag and theme feedback with AI, and analyze feedback through filters like product, channel, region, theme, sentiment, or date. Thematic is a trustworthy tool for customer feedback analysis, used by insights analysts, researchers, and product managers to improve customer experiences, usage, and profitability.

CMSWire is the world's leading community of customer experience professionals, providing the latest news, expert advice, and in-depth analysis on customer-first marketing, commerce, and digital experience design.

Loop54 is an AI-powered eCommerce personalisation technology that offers smart solutions to enhance customer experiences and boost conversions. The tool uses machine learning software to personalize site search and category navigation, providing relevant results to each visitor. Loop54 requires minimal data sets to work efficiently, eliminating manual merchandising tasks and offering one-to-one personalization. It helps businesses drive sales, improve customer experience, and achieve operational efficiency.

Anecdote is a customer feedback analytics hub that leverages automated AI tagging and precision NLP clustering to help businesses uncover product insights, detect bugs, analyze competitor feedback, and provide real-time feedback alerts. The platform offers semantic search, survey analysis, and integrates with over 65 sources to deliver accurate clusters from customer feedback. Anecdote is used by top customer-centric companies to save time, improve customer experiences, and track feedback in multiple languages securely.

Sprinklr is a unified AI-powered customer experience management platform that offers a wide range of solutions for enterprises and self-serve users. It provides tools for social media management, customer service, marketing, insights, and more, all integrated into one platform. Sprinklr leverages AI technology to enhance productivity, deliver personalized customer experiences, and drive marketing campaigns across various channels. The platform is trusted by some of the most valuable brands globally for its ability to streamline operations, provide real-time insights, and improve customer engagement.

Rosetta AI is an e-commerce marketing platform that uses artificial intelligence to help businesses acquire qualified traffic, personalize interactions, and strengthen member repurchases. It offers a range of solutions, including personalized recommendations, AI-powered advertising, interactive experiences, product label generation, and automated marketing. Rosetta AI is used by over 2000 enterprise and SMB websites worldwide and has helped clients increase their click-through rate, average order value, check-out conversion, and revenue.

SunDevs is an AI tool that focuses on solving business problems to provide exceptional customer experiences. The tool offers various AI solutions for chat and messaging, phone and voice interactions, as well as integrations with popular platforms like Hubspot, Salesforce, and Zendesk. SunDevs caters to industries such as Ecommerce, Cinema, and Telco, providing features like app development, web development, and staff augmentation. The tool aims to streamline operations, improve customer satisfaction, and boost sales through AI-powered solutions.

SoundHound is a leading innovator of conversational intelligence and voice AI technologies. Our independent voice AI platform is built for more natural conversation, enabling businesses to create customized and scalable voice AI solutions for their specific industries and use cases. With SoundHound, you can build voice assistants, enhance smart devices, improve customer experiences, and drive business value.

FutureWorkForce is an AI-driven platform that specializes in digital consulting, implementation, and support services. The platform leverages artificial intelligence, low code platforms, process mining, and automation to help organizations innovate, transform operations, enhance customer experiences, and drive new revenue streams. FutureWorkForce offers expertise in enterprise discovery, citizen development, enterprise automation, process excellence, application modernization, CoE augmentation, and managed services. The platform is trusted by leading companies for delivering savings, efficiencies, and service improvements through intelligent technologies.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

The Conversational Azure OpenAI Accelerator is a tool designed to provide rapid, no-cost custom demos tailored to customer use cases, from internal HR/IT to external contact centers. It focuses on top use cases of GenAI conversation and summarization, plus live backend data integration. The tool automates conversations across voice and text channels, providing a valuable way to save money and improve customer and employee experience. By combining Azure OpenAI + Cognitive Search, users can efficiently deploy a ChatGPT experience using web pages, knowledge base articles, and data sources. The tool enables simultaneous deployment of conversational content to chatbots, IVR, voice assistants, and more in one click, eliminating the need for in-depth IT involvement. It leverages Microsoft's advanced AI technologies, resulting in a conversational experience that can converse in human-like dialogue, respond intelligently, and capture content for omni-channel unified analytics.

The Google Cloud Applied AI Engineering repository provides reference guides, blueprints, code samples, and hands-on labs developed by the Google Cloud Applied AI Engineering team. It contains resources for Generative AI on Vertex AI, including code samples and hands-on labs demonstrating the use of Generative AI models and tools in Vertex AI. Additionally, it offers reference guides and blueprints that compile best practices and prescriptive guidance for running large-scale AI/ML workloads on Google Cloud AI/ML infrastructure.

The Conversation Knowledge Mining Solution Accelerator enables customers to leverage intelligence to uncover insights, relationships, and patterns from conversational data. It empowers users to gain valuable knowledge and drive targeted business impact by utilizing Azure AI Foundry, Azure OpenAI, Microsoft Fabric, and Azure Search for topic modeling, key phrase extraction, speech-to-text transcription, and interactive chat experiences.

OpenAGI is a framework designed to make the development of autonomous human-like agents accessible to all. It aims to pave the way towards open agents and eventually AGI for everyone. The initiative strongly believes in the transformative power of AI and offers developers a platform to create autonomous human-like agents. OpenAGI features a flexible agent architecture, streamlined integration and configuration processes, and automated/manual agent configuration generation. It can be used in education for personalized learning experiences, in finance and banking for fraud detection and personalized banking advice, and in healthcare for patient monitoring and disease diagnosis.

Argilla is a collaboration platform for AI engineers and domain experts that require high-quality outputs, full data ownership, and overall efficiency. It helps users improve AI output quality through data quality, take control of their data and models, and improve efficiency by quickly iterating on the right data and models. Argilla is an open-source community-driven project that provides tools for achieving and maintaining high-quality data standards, with a focus on NLP and LLMs. It is used by AI teams from companies like the Red Cross, Loris.ai, and Prolific to improve the quality and efficiency of AI projects.

ai-collective-tools is an open-source community dedicated to creating a comprehensive collection of AI tools for developers, researchers, and enthusiasts. The repository provides a curated selection of AI tools and resources across various categories such as 3D, Agriculture, Art, Audio Editing, Avatars, Chatbots, Code Assistant, Cooking, Copywriting, Crypto, Customer Support, Dating, Design Assistant, Design Generator, Developer, E-Commerce, Education, Email Assistant, Experiments, Fashion, Finance, Fitness, Fun Tools, Gaming, General Writing, Gift Ideas, HealthCare, Human Resources, Image Classification, Image Editing, Image Generator, Interior Designing, Legal Assistant, Logo Generator, Low Code, Models, Music, Paraphraser, Personal Assistant, Presentations, Productivity, Prompt Generator, Psychology, Real Estate, Religion, Research, Resume, Sales, Search Engine, SEO, Shopping, Social Media, Spreadsheets, SQL, Startup Tools, Story Teller, Summarizer, Testing, Text to Speech, Text to Image, Transcriber, Travel, Video Editing, Video Generator, Weather, Writing Generator, and Other Resources.

This repository serves as a hub for Microsoft Official Build & Modernize AI Applications reference solutions and content. It provides access to projects demonstrating how to build Generative AI applications using Azure services like Azure OpenAI, Azure Container Apps, Azure Kubernetes, and Azure Cosmos DB. The solutions include Vector Search & AI Assistant, Real-Time Payment and Transaction Processing, and Medical Claims Processing. Additionally, there are workshops like the Intelligent App Workshop for Microsoft Copilot Stack, focusing on infusing intelligence into traditional software systems using foundation models and design thinking.

This repository provides a systematic and comprehensive review of efficient LLMs research. We organize the literature in a taxonomy consisting of three main categories, covering distinct yet interconnected efficient LLMs topics from **model-centric** , **data-centric** , and **framework-centric** perspective, respectively. We hope our survey and this GitHub repository can serve as valuable resources to help researchers and practitioners gain a systematic understanding of the research developments in efficient LLMs and inspire them to contribute to this important and exciting field.

Awesome AI is a curated list of artificial intelligence resources including courses, tools, apps, and open-source projects. It covers a wide range of topics such as machine learning, deep learning, natural language processing, robotics, conversational interfaces, data science, and more. The repository serves as a comprehensive guide for individuals interested in exploring the field of artificial intelligence and its applications across various domains.

ChatGPT is a large language model that can generate human-like text, translate languages, write different kinds of creative content, and answer your questions in a conversational way. It is trained on a massive amount of text data, and it is able to understand and respond to a wide range of natural language prompts. Here are 5 jobs suitable for this tool, in lowercase letters: 1. content writer 2. chatbot assistant 3. language translator 4. creative writer 5. researcher

A curated list of Generative AI projects, tools, artworks, and models

Responsible AI Toolbox is a suite of tools providing model and data exploration and assessment interfaces and libraries for understanding AI systems. It empowers developers and stakeholders to develop and monitor AI responsibly, enabling better data-driven actions. The toolbox includes visualization widgets for model assessment, error analysis, interpretability, fairness assessment, and mitigations library. It also offers a JupyterLab extension for managing machine learning experiments and a library for measuring gender bias in NLP datasets.

Enhances customer satisfaction through strategic brand management.

Expert on Voiceflow, the AI chat and automation platform

Expert in bot-building platforms and AI solutions for tailored industry proposals.

This chat generates ideas for embedded AI tools that can be seamlessly integrated into websites based on any platform, like WordPress, Wix, Shopify, and many others.

Enhances cannabis delivery customer experience with data analysis and recommendations.

Guides customer experience strategy to drive business growth.

Un aiuto nella costruzione della Customer Journey del tuo cliente

Analyzes and enhances customer's journey across all touchpoints.

Facilitates customer satisfaction through effective feedback management.

Expert in automotive customer management advice.

Expert on customer loyalty strategies and relationship building, in a business tone.

Advising B2B founders on identifying customer burning needs

Specjalista od szkoleń z obsługi klienta

Ignora linguagem ofensiva, focando em atendimento qualitativo.

Will bucket users based on available characteristics.

Self-conversing theme park tycoon sim with memory of park details.

Expert in retail industry discussions and consumer goods insights.

Helper for Wardley Map value chain analysis

Teaching and applying Bezos' insights through his letters to shareholders at Amazon

Expert in Wardley Mapping and business strategy techniques.