Best AI tools for< Contact It Desk >

The website is a corporate portal undergoing scheduled maintenance to enhance service reliability. Users are advised to contact their regional IT desk for urgent assistance. The portal is temporarily unavailable due to ongoing infrastructure updates.

BoldDesk by Syncfusion is a comprehensive customer service software designed to effortlessly resolve 70% of customer inquiries. It offers features such as ticketing system, live chat support, omnichannel inbox, knowledge base, task management, and AI Copilot. The application aims to enhance customer service efficiency through automation, collaboration, and customization. BoldDesk provides workflow automation, contact management, reports & analytics, mobile app, customer portal, apps & integrations, and satisfaction survey (CSAT). It caters to startups, small businesses, and enterprises, offering solutions for email ticketing, shared inbox software, multi-brand help desk, internal help desk software, trouble ticketing software, and embedded help widgets.

testRigor is an AI-based test automation tool that allows users to create and execute test cases using plain English instructions. It leverages generative AI in software testing to automate test creation and maintenance, offering features such as no code/codeless testing, web, mobile, and desktop testing, Salesforce automation, and accessibility testing. With testRigor, users can achieve test coverage faster and with minimal maintenance, enabling organizations to reallocate QA engineers to build API tests and increase test coverage significantly. The tool is designed to simplify test automation, reduce QA headaches, and improve productivity by streamlining the testing process.

Verint CX Automation is an AI-powered platform that helps contact centers lower costs and enhance customer experience by automating workflows with AI-powered bots. The platform offers a range of capabilities such as Agent Copilot to increase agent capacity, Customer Self-Service with AI-powered IVAs, Business Analytics for speech, text, and desktop analytics, and Workforce Engagement to improve employee performance. Verint CX Automation is designed to deliver measurable ROI quickly and efficiently, making it a valuable tool for businesses looking to optimize their customer service operations.

The website offers AI-powered solutions for customer service automation, including chatbots, email bots, and ticket system assistants. It provides tools like OMQ Chatbot, OMQ Help, OMQ Contact, OMQ Assist, and OMQ Reply to streamline customer interactions and improve efficiency. The platform leverages artificial intelligence to provide real-time responses, reduce support efforts, and enhance customer satisfaction across various communication channels.

Sheriff is a Slack bot that helps you save time with rotating rosters and AI language understanding. It allows you to create a rotating roster of users in a channel that will become the designated @sheriff for a period of time. Whenever a user comes into this channel, they can tag @sheriff which will in turn notify the current user in the roster. This simple functionality can be used in multiple ways: Sheriff acting as the first point of contact for any questions from outside the team, Use sheriff in a support channel to answer incoming questions, Use sheriff to track a recurring role that cycles between team members.

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Bot Butcher is an AI-powered antispam API for websites that helps web developers combat contact form spam bots using artificial intelligence. It offers a modern alternative to reCAPTCHA, maximizing privacy by classifying messages as spam or not spam with a large language model. The tool is designed for enterprise scalability, vertical SaaS, and website builder apps, providing continuous model improvements and context-aware classification while focusing on privacy.

VideoAsk by Typeform is an interactive video platform that helps streamline conversations and build business relationships at scale. It offers features such as asynchronous interviews, easy scheduling, tagging, gathering contact info, capturing leads, research and feedback, training, customer support, and more. Users can create interactive video forms, conduct async interviews, and engage with their audience through AI-powered video chatbots. The platform is user-friendly, code-free, and integrates with over 1,500 applications through Zapier.

Enthu.AI is a Conversation Intelligence Software designed for Contact Centers to boost agent performance, understand customer sentiment, and improve revenue. The AI-powered tool automates sales monitoring, compliance, and customer experience enhancement by capturing and analyzing customer voice across various communication channels. It provides insights for multiple teams, runs automated Quality Management programs, and coaches sales agents to improve their performance. Enthu.AI helps in driving consistency in revenue and predictability in outcomes for over 100 brands, making call quality monitoring and customer conversation data analysis more efficient and effective.

MetroMax Solutions is a leading provider of custom software, web, and app solutions. With a team of experienced developers and a focus on quality, MetroMax Solutions provides innovative technology-based products and services to help businesses accelerate their growth. The company offers a wide range of services, including BPO, technology services, digital marketing, virtual assistants, accounting, and pre-built technology accelerators.

Evolphin is a leading AI-powered platform for Digital Asset Management (DAM) and Media Asset Management (MAM) that caters to creatives, sports professionals, marketers, and IT teams. It offers advanced AI capabilities for fast search, robust version control, and Adobe plugins. Evolphin's AI automation streamlines video workflows, identifies objects, faces, logos, and scenes in media, generates speech-to-text for search and closed captioning, and enables automations based on AI engine identification. The platform allows for editing videos with AI, creating rough cuts instantly. Evolphin's cloud solutions facilitate remote media production pipelines, ensuring speed, security, and simplicity in managing creative assets.

Teneo.ai is an AI-driven platform that redefines contact center AI, customer service automation, and conversational IVR systems. It offers advanced TLML technology to boost AI accuracy to over +95% and enhance efficiency in customer interactions. Teneo helps contact centers achieve significant cost savings, reduce call misrouting, and engage customers proactively with personalized care. The platform is designed for high-volume contact centers seeking to elevate customer interaction quality without complexity, providing transformative results within hours.

Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

Prosodica is a contact center analytics platform that uses AI and machine learning to analyze conversational speech behaviors and non-verbal measures to provide a human-like perspective of conversational quality. It helps businesses optimize operations, improve agent performance, and increase customer loyalty.

Prosodica is a cloud-based contact center analytics platform that uses AI and machine learning to analyze 100% of customer interactions. It provides real-time insights into agent performance, customer satisfaction, and business trends. Prosodica helps contact centers improve their operations, increase agent productivity, and drive customer loyalty.

Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.

Gideon Legal is an automated intake and document automation software designed to help law firms manage client journeys from contact to contract and intake to eSign. It uses bots, built-in integrations, and no-code technology to maximize revenue and streamline operations by automating client workflows.

Casablanca is a revolutionary AI-powered tool designed to enhance online meetings by bringing back natural eye contact through software. It improves communication by providing a sense of presence and engagement, leading to increased trust, attention, and productivity. Casablanca works seamlessly with popular video conferencing tools like Zoom and Microsoft Teams, offering users a unique and effective way to connect virtually.

Genesys is a leading provider of omnichannel customer experience and contact center solutions. Its AI-powered platform, Genesys Cloud, helps businesses deliver personalized experiences at scale across all channels. Genesys serves over 8,000 organizations in more than 100 countries, including many of the world's largest and most successful companies.

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Knows about Chialisp and helps you learn it

specialized GPT designed to assist with drafting and understanding legal clauses. It's equipped with a deep understanding of legal terminology and the structure of legal documents.

A knowledgeable guide on customer service best practices and terminology.

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Crafts tailored Constant Contact emails and competitor analysis

Engaging, informative bot for congressional contact.

A guide for practicing CE5 contact protocol with a calm and respectful approach.

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Pet Grooming and Boarding Services store pet owner contact information, pet health data, and service preferences.

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Data Privacy for Event Management and Ticketing Services handle personal data such as names, contact details, and payment information for event registrations and ticket purchases.

A comprehensive Nationwide database of law firms and lawyers, including specialties, locations, and contact information with live URLs.

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