Best AI tools for< Analyze Call Quality >

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

Qualint is an AI-driven platform revolutionizing call center quality assurance. It empowers call centers with superior analytics, comprehensive call analysis, and streamlined operations. The platform provides real-time insights, tailored quality standards, and enhances collaboration to ensure every customer interaction is understood. Qualint offers core features such as real-time call uploads & analysis, efficiency improvement, information accessibility, and team communication. With different pricing plans, Qualint caters to call centers of all sizes, from small to large, helping them optimize agent performance, navigate regulatory challenges, and elevate customer service.

MaestroQA is a comprehensive Call Center Quality Assurance Software that offers a range of products and features to enhance QA processes. It provides customizable report builders, scorecard builders, calibration workflows, coaching workflows, automated QA workflows, screen capture, accurate transcriptions, root cause analysis, performance dashboards, AI grading assist, analytics, and integrations with various platforms. The platform caters to industries like eCommerce, financial services, gambling, insurance, B2B software, social media, and media, offering solutions for QA managers, team leaders, and executives.

Pitch Patterns is an AI-powered Quality Control platform designed for teams analyzing sales and customer service calls to enhance close rates and CSAT scores. The platform offers innovative features such as Social Skill Markers, Conversation Analysis, and AI Tracking to provide valuable insights and improve agent performance. With integration capabilities with popular CRM systems like Salesforce and Pipedrive, Pitch Patterns aims to revolutionize call center excellence through AI analytics.

CaseGen is an AI communication platform designed exclusively for personal injury law firms. It offers an AI-powered phone intake agent and text messaging service that handles client interactions 24/7, capturing leads and delivering seamless, professional service. The platform helps law firms manage new intake calls, handle client inquiries, block unwanted sales calls, and more, ensuring no lead is missed outside office hours. CaseGen aims to revolutionize how law firms retain new clients and engage with key parties involved in the legal process by providing cost-effective, consistent, and scalable solutions.

Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

Loris is a conversational intelligence platform designed for leading brands to unlock the hidden value of every customer conversation. It combines proven machine learning and generative AI to provide industry-leading conversation intelligence. Loris helps customer service teams be more efficient, improve customer experience, and drive revenue growth by transforming customer conversations into actionable insights. The platform offers features such as automated quality assurance, real-time agent co-pilot, and customer insights to enhance agent performance and increase customer satisfaction.

OpusClip is a generative AI video tool that repurposes long videos into shorts in one click. It uses AI to analyze your video content in relation to the latest social and marketing trends from major platforms, and generates a comprehensive understanding of your video for a data-driven decision on content repurposing. It then picks the highlighting moments of your long video, rearranges them into a viral-worthy short and polishes it with dynamic captions, AI-relayout, smooth transition to ensure that the clip is coherent and attention-grabbing, and ends with a strong call-to-action.

Elixir is an AI tool designed for observability and testing of AI voice agents. It offers features such as automated testing, call review, monitoring, analytics, tracing, scoring, and reviewing. Elixir helps in simulating realistic test calls, analyzing conversations, identifying mistakes, and debugging issues with audio snippets and call transcripts. It provides detailed traces for complex abstractions, streamlines manual review processes, and allows for simulating thousands of calls for full test coverage. The tool is suitable for monitoring agent performance, detecting anomalies in real-time, and improving conversational systems through human-in-the-loop feedback.

Nooks is an AI-powered parallel dialer and virtual salesfloor platform designed to automate manual call tasks, boost volume, connect rates, and conversion rates. It offers features like call analytics, AI training, and Nooks Numbers to improve data coverage and quality. The platform enables users to coach and collaborate on live calls, transcribe and analyze calls, and work on talk tracks with tough personas using AI training. Nooks also provides resources like a blog, customer stories, and events to help users supercharge their sales pipeline.

AI Caller is a robocaller application that leverages AI technology for automated outbound phone calls. It offers hyper-realistic, human-like voice calls to assist in various tasks such as lead qualification, customer feedback, data gathering, and more. The application is designed to scale efficiently, integrate with external systems, and provide actionable insights through call transcripts analysis. AI Caller is customizable for all industries and use cases, making it a versatile tool for businesses looking to streamline their calling processes.

Had-a Call is an AI-powered call management platform that revolutionizes customer outreach by breaking down language barriers and building stronger relationships with customers worldwide. It offers multi-language call center software, real-time call performance analytics, and scalable solutions for data-driven customer engagement. With Had-a Call, businesses can effortlessly scale their call center operations and make data-driven decisions to drive customer engagement and improve performance.

Attention is an AI-powered platform that transforms call recordings into valuable insights and actions for sales teams. It offers features such as generating follow-up emails, updating Salesforce, alerting stakeholders of churn risk, creating coaching scorecards, and more. The platform helps sales teams analyze calls, identify coaching priorities, onboard new team members quickly, align sales messaging, and automate follow-up emails with AI. Attention aims to revolutionize sales workflows by providing real-time actionable intelligence and enhancing productivity.

Cald AI is an AI-powered conversational agent application that revolutionizes business phone communication. It offers lifelike, smart, and turbocharged AI technology for efficient and human-like interactions. With advanced AI tech, seamless interruptions handling, ultra-low latency, real-time analytics, and instant call transfers, Cald AI ensures unmatched conversational experiences. It also provides voicemail recognition, text message integration, multilingual support, and scalability for enhanced customer interactions and business growth.

Attention is an AI tool designed to help sales teams optimize their performance by learning from sales conversations. It offers AI agents that automate tasks such as follow-ups, next steps, CRM filling, coaching scorecards, and more. The platform provides real-time actionable intelligence to sales reps, coaching guidance, call analytics, aligned messaging, and AI-powered productivity tools. Attention aims to enhance sales efficiency, improve forecasting accuracy, and streamline sales processes through AI automation and guidance.

Klipy is an AI-powered CRM platform that offers a comprehensive solution for managing all aspects of revenue growth. From automating manual tasks to providing insights through AI analytics, Klipy helps businesses streamline their sales processes and enhance customer relationships. The platform is designed to enrich, log, and organize deal flows, while also offering features like call analytics, playbooks, and pipeline orchestration. Klipy is trusted by various companies and is known for its security measures, ensuring data protection through encryption and anonymization. With a focus on growth operations management, Klipy aims to simplify the sales enablement process and improve customer loyalty.

Capacity is an AI-powered support automation platform that offers a wide range of features to streamline customer support processes. It provides self-service options, chatbots, knowledge base management, voice biometrics, CRM automation, live chat, and more. The platform is designed to enhance customer interactions, automate workflows, and improve overall efficiency in customer support operations. Capacity is trusted by over 2,000 organizations, ranging from small brands to large enterprises, and is known for its user-friendly interface and secure compliance with data protection regulations.

CallCare is an AI-driven application designed to provide peace of mind for users concerned about the mental wellness of their elderly loved ones. The platform allows users to schedule intelligent calls to monitor the well-being of their loved ones, analyze call details with advanced analytics, and track mental wellness metrics through detailed reports. With a focus on mimicking human interaction, CallCare offers a secure and private environment for engaging conversations that aim to detect any mental wellness decline early on.

Infinity Call Analytics Software is a cloud-based solution that helps businesses track, analyze, and improve their phone calls. It provides a variety of features, including call tracking, conversation analytics, and smart match. Infinity Call Analytics Software is designed to help businesses make more informed decisions about their marketing and sales efforts, and to improve the customer experience.

Smarter Sales is a sales call data management and automation tool that helps businesses streamline their sales processes, improve performance metrics, and save time. It integrates with popular video conferencing platforms like Zoom, Teams, and Meets to automatically pull call recordings for analysis. The tool also automates CRM data entry, providing instant, personalized feedback post-call. Managers can access detailed performance dashboards and summarized email reports to make data-driven coaching decisions. Smarter Sales is fully customizable, allowing businesses to set their own CRM data preferences and extract specific data from each call. The tool also offers personalized AI learning materials and stunning chart creation capabilities to help businesses better understand their sales data and improve their sales strategies.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

Callytics is an advanced call analytics solution that leverages speech recognition and large language models (LLMs) technologies to analyze phone conversations from customer service and call centers. By processing both the audio and text of each call, it provides insights such as sentiment analysis, topic detection, conflict detection, profanity word detection, and summary. These cutting-edge techniques help businesses optimize customer interactions, identify areas for improvement, and enhance overall service quality. When an audio file is placed in the .data/input directory, the entire pipeline automatically starts running, and the resulting data is inserted into the database. This is only a v1.1.0 version; many new features will be added, models will be fine-tuned or trained from scratch, and various optimization efforts will be applied.

Resume Job Matcher is a Python script that automates the process of matching resumes to a job description using AI. It leverages the Anthropic Claude API or OpenAI's GPT API to analyze resumes and provide a match score along with personalized email responses for candidates. The tool offers comprehensive resume processing, advanced AI-powered analysis, in-depth evaluation & scoring, comprehensive analytics & reporting, enhanced candidate profiling, and robust system management. Users can customize font presets, generate PDF versions of unified resumes, adjust logging level, change scoring model, modify AI provider, and adjust AI model. The final score for each resume is calculated based on AI-generated match score and resume quality score, ensuring content relevance and presentation quality are considered. Troubleshooting tips, best practices, contribution guidelines, and required Python packages are provided.

`npcsh` is a python-based command-line tool designed to integrate Large Language Models (LLMs) and Agents into one's daily workflow by making them available and easily configurable through the command line shell. It leverages the power of LLMs to understand natural language commands and questions, execute tasks, answer queries, and provide relevant information from local files and the web. Users can also build their own tools and call them like macros from the shell. `npcsh` allows users to take advantage of agents (i.e. NPCs) through a managed system, tailoring NPCs to specific tasks and workflows. The tool is extensible with Python, providing useful functions for interacting with LLMs, including explicit coverage for popular providers like ollama, anthropic, openai, gemini, deepseek, and openai-like providers. Users can set up a flask server to expose their NPC team for use as a backend service, run SQL models defined in their project, execute assembly lines, and verify the integrity of their NPC team's interrelations. Users can execute bash commands directly, use favorite command-line tools like VIM, Emacs, ipython, sqlite3, git, pipe the output of these commands to LLMs, or pass LLM results to bash commands.

Analyze the following text from a github repository (name and readme text at end) . Then, generate a JSON object with the following keys and provide the corresponding information for each key, in lowercase letters: 'description' (detailed description of the repo, must be less than 400 words，Ensure that no line breaks and quotation marks.),'for_jobs' (List 5 jobs suitable for this tool,in lowercase letters), 'ai_keywords' (keywords of the tool,user may use those keyword to find the tool,in lowercase letters), 'for_tasks' (list of 5 specific tasks user can use this tool to do,in lowercase letters), 'answer' (in english languages)

Data-Juicer is a one-stop data processing system to make data higher-quality, juicier, and more digestible for LLMs. It is a systematic & reusable library of 80+ core OPs, 20+ reusable config recipes, and 20+ feature-rich dedicated toolkits, designed to function independently of specific LLM datasets and processing pipelines. Data-Juicer allows detailed data analyses with an automated report generation feature for a deeper understanding of your dataset. Coupled with multi-dimension automatic evaluation capabilities, it supports a timely feedback loop at multiple stages in the LLM development process. Data-Juicer offers tens of pre-built data processing recipes for pre-training, fine-tuning, en, zh, and more scenarios. It provides a speedy data processing pipeline requiring less memory and CPU usage, optimized for maximum productivity. Data-Juicer is flexible & extensible, accommodating most types of data formats and allowing flexible combinations of OPs. It is designed for simplicity, with comprehensive documentation, easy start guides and demo configs, and intuitive configuration with simple adding/removing OPs from existing configs.

MAVIS (Math Visual Intelligent System) is an AI-driven application that allows users to analyze visual data such as images and generate interactive answers based on them. It can perform complex mathematical calculations, solve programming tasks, and create professional graphics. MAVIS supports Python for coding and frameworks like Matplotlib, Plotly, Seaborn, Altair, NumPy, Math, SymPy, and Pandas. It is designed to make projects more efficient and professional.

QMedia is an open-source multimedia AI content search engine designed specifically for content creators. It provides rich information extraction methods for text, image, and short video content. The tool integrates unstructured text, image, and short video information to build a multimodal RAG content Q&A system. Users can efficiently search for image/text and short video materials, analyze content, provide content sources, and generate customized search results based on user interests and needs. QMedia supports local deployment for offline content search and Q&A for private data. The tool offers features like content cards display, multimodal content RAG search, and pure local multimodal models deployment. Users can deploy different types of models locally, manage language models, feature embedding models, image models, and video models. QMedia aims to spark new ideas for content creation and share AI content creation concepts in an open-source manner.

AgentNeo is an advanced, open-source Agentic AI Application Observability, Monitoring, and Evaluation Framework designed to provide deep insights into AI agents, Large Language Model (LLM) calls, and tool interactions. It offers robust logging, visualization, and evaluation capabilities to help debug and optimize AI applications with ease. With features like tracing LLM calls, monitoring agents and tools, tracking interactions, detailed metrics collection, flexible data storage, simple instrumentation, interactive dashboard, project management, execution graph visualization, and evaluation tools, AgentNeo empowers users to build efficient, cost-effective, and high-quality AI-driven solutions.

Lobe Chat is an open-source, modern-design ChatGPT/LLMs UI/Framework. Supports speech-synthesis, multi-modal, and extensible ([function call][docs-functionc-call]) plugin system. One-click **FREE** deployment of your private OpenAI ChatGPT/Claude/Gemini/Groq/Ollama chat application.

PR-Agent is a tool that helps to efficiently review and handle pull requests by providing AI feedbacks and suggestions. It supports various commands such as generating PR descriptions, providing code suggestions, answering questions about the PR, and updating the CHANGELOG.md file. PR-Agent can be used via CLI, GitHub Action, GitHub App, Docker, and supports multiple git providers and models. It emphasizes real-life practical usage, with each tool having a single GPT-4 call for quick and affordable responses. The PR Compression strategy enables effective handling of both short and long PRs, while the JSON prompting strategy allows for modular and customizable tools. PR-Agent Pro, the hosted version by CodiumAI, provides additional benefits such as full management, improved privacy, priority support, and extra features.

Raga LLM Hub is a comprehensive evaluation toolkit for Language and Learning Models (LLMs) with over 100 meticulously designed metrics. It allows developers and organizations to evaluate and compare LLMs effectively, establishing guardrails for LLMs and Retrieval Augmented Generation (RAG) applications. The platform assesses aspects like Relevance & Understanding, Content Quality, Hallucination, Safety & Bias, Context Relevance, Guardrails, and Vulnerability scanning, along with Metric-Based Tests for quantitative analysis. It helps teams identify and fix issues throughout the LLM lifecycle, revolutionizing reliability and trustworthiness.

The RAG Experiment Accelerator is a versatile tool that helps you conduct experiments and evaluations using Azure AI Search and RAG pattern. It offers a rich set of features, including experiment setup, integration with Azure AI Search, Azure Machine Learning, MLFlow, and Azure OpenAI, multiple document chunking strategies, query generation, multiple search types, sub-querying, re-ranking, metrics and evaluation, report generation, and multi-lingual support. The tool is designed to make it easier and faster to run experiments and evaluations of search queries and quality of response from OpenAI, and is useful for researchers, data scientists, and developers who want to test the performance of different search and OpenAI related hyperparameters, compare the effectiveness of various search strategies, fine-tune and optimize parameters, find the best combination of hyperparameters, and generate detailed reports and visualizations from experiment results.

Awesome AI Tools is a curated list of popular tools and resources for artificial intelligence enthusiasts. It includes a wide range of tools such as machine learning libraries, deep learning frameworks, data visualization tools, and natural language processing resources. Whether you are a beginner or an experienced AI practitioner, this repository aims to provide you with a comprehensive collection of tools to enhance your AI projects and research. Explore the list to discover new tools, stay updated with the latest advancements in AI technology, and find the right resources to support your AI endeavors.

BambooAI is a lightweight library utilizing Large Language Models (LLMs) to provide natural language interaction capabilities, much like a research and data analysis assistant enabling conversation with your data. You can either provide your own data sets, or allow the library to locate and fetch data for you. It supports Internet searches and external API interactions.

PIXIU is a project designed to support the development, fine-tuning, and evaluation of Large Language Models (LLMs) in the financial domain. It includes components like FinBen, a Financial Language Understanding and Prediction Evaluation Benchmark, FIT, a Financial Instruction Dataset, and FinMA, a Financial Large Language Model. The project provides open resources, multi-task and multi-modal financial data, and diverse financial tasks for training and evaluation. It aims to encourage open research and transparency in the financial NLP field.

Hercules is the world’s first open-source testing agent designed to handle the toughest testing tasks for modern web applications. It turns simple Gherkin steps into fully automated end-to-end tests, making testing simple, reliable, and efficient. Hercules adapts to various platforms like Salesforce and is suitable for CI/CD pipelines. It aims to democratize and disrupt test automation, making top-tier testing accessible to everyone. The tool is transparent, reliable, and community-driven, empowering teams to deliver better software. Hercules offers multiple ways to get started, including using PyPI package, Docker, or building and running from source code. It supports various AI models, provides detailed installation and usage instructions, and integrates with Nuclei for security testing and WCAG for accessibility testing. The tool is production-ready, open core, and open source, with plans for enhanced LLM support, advanced tooling, improved DOM distillation, community contributions, extensive documentation, and a bounty program.

BrowserTools MCP is a powerful browser monitoring and interaction tool that enables AI-powered applications to capture and analyze browser data through a Chrome extension. It consists of a Chrome Extension for capturing screenshots, console logs, network activity, and DOM elements, a Node Server for communication between the extension and an MCP server, and an MCP Server that provides standardized tools for AI clients to interact with the browser. All logs are stored locally on the user's machine. The tool is compatible with various MCP clients like Cursor, Cline, and Zed, allowing users to monitor console output, capture network traffic, take screenshots, analyze elements, and wipe logs stored in the MCP server.

InternLM is a powerful language model series with features such as 200K context window for long-context tasks, outstanding comprehensive performance in reasoning, math, code, chat experience, instruction following, and creative writing, code interpreter & data analysis capabilities, and stronger tool utilization capabilities. It offers models in sizes of 7B and 20B, suitable for research and complex scenarios. The models are recommended for various applications and exhibit better performance than previous generations. InternLM models may match or surpass other open-source models like ChatGPT. The tool has been evaluated on various datasets and has shown superior performance in multiple tasks. It requires Python >= 3.8, PyTorch >= 1.12.0, and Transformers >= 4.34 for usage. InternLM can be used for tasks like chat, agent applications, fine-tuning, deployment, and long-context inference.

Fabric is an open-source framework for augmenting humans using AI. It provides a structured approach to breaking down problems into individual components and applying AI to them one at a time. Fabric includes a collection of pre-defined Patterns (prompts) that can be used for a variety of tasks, such as extracting the most interesting parts of YouTube videos and podcasts, writing essays, summarizing academic papers, creating AI art prompts, and more. Users can also create their own custom Patterns. Fabric is designed to be easy to use, with a command-line interface and a variety of helper apps. It is also extensible, allowing users to integrate it with their own AI applications and infrastructure.

To master Unified Communications Data across platforms like Cisco, Avaya, Mitel, and Microsoft Teams, by orchestrating a team of expert agents and providing actionable solutions.

Analyzes participants from page 1 of Zoom .pdfs

Explore call detail records (CDR) for a variety of PBX platforms including Avaya, Mitel, NEC, and others with this UC trained GPT. Use specific commands to help you expertly navigate and troubleshoot CDR from diverse UC environments.

Call me Data- I draw historical parallels to your queries // An education tool // "Nothing new under the sun"

Hone your phishing detection skills! Analyze emails, texts, and calls to spot deception. Become a security pro!

I assist you in understanding the details of a company's financial results based on provided earnings data. If you have an earnings report you'd like me to analyze, feel free to share it, and I'll provide detailed insights and interpretations!

A formal, businesslike virtual COO, using business jargon in expert advice.

I specialize in making decompiled code clearer and easier to understand.

I analyze cognitive biases in scenarios and thoughts, providing neutral, educational insights.

Analyze and reverse engineer images. Receive style descriptions and image re-creation prompts.

I'll help you analyze market news and charts for trading/investing

I read and analyze annual reports of companies. Just upload the annual report PDF and start asking me questions!

As a Good Design Advisor, I provide consultation and advice on design topics and analyze designs that are provided through documents or links. I can also generate visual representations myself to illustrate design concepts.

I analyze historical events, offering insights from multiple perspectives.

For strategic knowledge distillation, upload the document you need to analyze and use !start. ENSURE the uploaded file shows DOCUMENT and NOT PDF. This workflow requires leveraging RAG to operate. Only a small amount of PDFs are supported, convert to txt or doc. For timeout, refresh & !continue

Critically analyze SLIs/SLOs with a deeper, provocative approach

Analyze any uploaded art piece, providing thoughtful insight on the history of the piece and its maker. Replicate art pieces in new styles generated by the user. Be an overall expert in art and help users navigate the art scene. Inform them of different types of art

I analyze situations using game theory to advise on the best strategic approach.

I analyze website screenshots for UI/UX improvements.

A tool for historians to analyze and catalog historical images and documents.