Best AI tools for< It Support Engineer >

Unthread is an AI-powered support tool integrated with Slack, designed to streamline customer interactions and automate support processes. It offers features such as AI-generated support responses, shared email inbox, in-app live chat, and IT ticketing solutions. Unthread aims to enhance customer support efficiency by leveraging AI technology to prioritize, assign, and resolve tickets instantly, while providing a seamless experience for both users and customers.

DeskDay is a Conversational Service Automation (CSA) platform designed for modern Managed Service Providers (MSPs) and IT Teams. It revolutionizes the service desk experience by offering chat-based ticketing, instant notifications, smart quality assurance, efficient billing, chat-based project management, and intelligent timesheet tracking. DeskDay aims to optimize workflows, drive productivity, and enhance customer support for MSPs and IT departments.

Evebyte Studio is a Windows software that allows users to easily control physical Android phone devices with a graphical interface, without the need for coding. Users can create and manage tasks on their phones through their PC, enabling efficient management of multiple devices. The software ensures data security and grants users the right to use it. Evebyte Studio simplifies the process of building an AI phone assistant, making it accessible to all users.

unSkript is an Agentic Gen AI platform designed for IT support. It proactively performs health checks, intelligently correlates signals, diagnoses and fixes customer issues. The platform transforms reactive issue detection into proactive product health checks by leveraging AI to identify and resolve issues before they escalate. With features like automated RCA, generative AI-based remediation, and always-on health checks, unSkript aims to minimize downtime and increase first-call resolution rates for software teams.

Risotto is an AI help desk application designed to streamline IT support processes. It offers features such as automatic ticket creation, routing, workflows, and escalations, as well as integrations with popular knowledge stores. Risotto aims to enhance security, improve employee experience, and save time and money by automating access requests and providing 24/7 support. The application leverages AI to provide fast responses, reduce support overhead, and handle access requests through natural language, ultimately making IT teams more efficient and effective.

Tweetify.it is a website that verifies the user's human identity before proceeding. It ensures security by reviewing the connection and requires enabling JavaScript and cookies for further interaction. The site is powered by Cloudflare for performance and security purposes.

medium.engineering is a website that focuses on verifying the security of user connections before allowing access to its content. It ensures that users are human by conducting a verification process that may take a few seconds. The site emphasizes the importance of enabling JavaScript and cookies for a seamless browsing experience. Powered by Cloudflare, medium.engineering prioritizes performance and security to provide a safe online environment for its visitors.

Nametag is an identity verification solution designed specifically for IT helpdesks. It helps businesses prevent social engineering attacks, account takeovers, and data breaches by verifying the identity of users at critical moments, such as password resets, MFA resets, and high-risk transactions. Nametag's unique approach to identity verification combines mobile cryptography, device telemetry, and proprietary AI models to provide unmatched security and better user experiences.

Iokoo is an intelligent IT support solution for small organizations, offering instant troubleshooting for all your IT needs. It combines artificial intelligence with human expertise to provide efficient and personalized solutions. Iokoo is available 24/7 on mobile and desktop, in multiple languages, and offers self-resolution options for IT incidents. The service is provided by NowBrains Group, with over 20 years of experience in IT support.

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GoLinks® is an AI-driven platform that offers instant access to internal knowledge through short links. It empowers teams to retrieve and share information quickly, improving collaboration and productivity. The platform features AI-powered resource search, team knowledge library, mobile apps for iOS and Android, analytics insights, and data privacy by design. GoLinks® helps companies streamline knowledge access, boost efficiency, and enhance workflow handoff across various departments. With a focus on enterprise-grade security and user-friendly features, GoLinks® is a valuable tool for modern businesses.

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Help.center is a customer support knowledge base powered by AI that empowers businesses to reduce support tickets significantly and help more customers faster. It offers AI chatbot and knowledge base features to enable self-service for customers, manage customer conversations efficiently, and improve customer satisfaction rates. The application is designed to provide 24x7 support, multilingual assistance, and automatic learning capabilities. Help.center is trusted by over 500 companies and offers a user-friendly interface for easy integration into product ecosystems.

SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. It offers a range of features, including sentiment analysis, backlog management, intelligent case routing, proactive alerts, swarming and collaboration, account health management, customer support analytics, text analytics, SLA/SLO management, quality monitoring and coaching, agent productivity, and translation. SupportLogic integrates with existing ticketing systems and apps, and can be implemented within 45 days.

Open is an AI-powered customer support tool that automates responses to customer queries. It uses artificial intelligence to understand and respond to customer messages, providing quick and accurate solutions. Open streamlines the customer support process, saving time and improving efficiency for businesses. With its AI autopilot feature, Open can handle a large volume of customer inquiries without human intervention, ensuring round-the-clock support for users. The tool is designed to enhance customer satisfaction and optimize support operations.

My AskAI is an affordable Zendesk AI alternative that provides AI customer support solutions. It aims to help businesses enhance their customer support efficiency by deflecting up to 75% of customer support requests with AI technology. The tool is 5-10 times cheaper than Zendesk's AI features, offering cost-effective AI resolution at only $0.10 per conversation. My AskAI seamlessly integrates with Zendesk's App Marketplace, allowing businesses to set up AI support agent quickly without the need for extensive training or system replacement. The tool also emphasizes the importance of human touch in customer support, enabling a smooth AI + Human customer support experience.

Mavenoid is an AI-powered product support tool that offers automated product support services, including product selection advice, troubleshooting solutions, replacement part ordering, and more. The platform is designed to understand complex questions and provide step-by-step instructions to guide users through various product-related processes. Mavenoid is trusted by leading product companies and focuses on resolving customer questions efficiently. The tool optimizes help centers for SEO, offers product insights to increase revenue, and provides support in multiple languages. It is known for reducing incoming inquiries and offering a seamless support experience.

SupportLogic is a cloud-based support experience management platform that uses AI to help businesses improve their customer support operations. The platform provides a range of features, including sentiment analysis, case routing, and quality monitoring, that can help businesses to identify and resolve customer issues quickly and efficiently. SupportLogic also offers a number of integrations with popular CRM and ticketing systems, making it easy to implement and use.

The website is currently displaying a '403 Forbidden' error message, which indicates that the server is refusing to respond to the request. This error is often caused by incorrect permissions on the server or a misconfiguration in the server software. The 'openresty' message suggests that the server is using the OpenResty web platform. Users encountering this error should contact the website administrator for assistance in resolving the issue.

The website appears to be experiencing an 'Access Denied' error, preventing users from accessing a specific page related to a domain sale. The error message indicates that the user lacks permission to view the content. The issue may be related to server restrictions or misconfiguration. The error reference number is provided for troubleshooting purposes.

AirSane is a SANE frontend and scanner server that supports Apple's AirScan protocol. It automatically detects scanners and publishes them through mDNS. Acquired images can be transferred in JPEG, PNG, and PDF/raster format. The tool is intended to be used with AirScan/eSCL clients such as Apple's Image Capture, sane-airscan on Linux, and the eSCL client built into Windows 10 and 11. It provides a simple web interface and encodes images on-the-fly to keep memory/storage demands low, making it suitable for devices like Raspberry Pi. Authentication and secure communication are supported in conjunction with a proxy server like nginx. AirSane has been reverse-engineered from Apple's AirScanScanner client communication protocol and offers a range of installation and configuration options for different operating systems.

AirBattery is a tool for Mac that allows users to monitor the battery levels of all their connected devices, such as iPhone, iPad, and Apple Watch, and display this information in the Dock, menu bar, or widgets. It automatically detects devices that support wireless battery monitoring and provides a seamless user experience without the need for manual configuration. Users can customize the display settings, hide specific devices, and easily manage their battery information. The tool requires macOS 11.0 or higher and offers a convenient way to keep track of multiple device battery levels from a single interface.

Rew1ndAI2024 is a tool designed to activate and manage licenses for a specific software on Windows 10/11. It provides features such as activation license, freezing the trial period, and resetting activation/trial. The tool uses the registry lock method and requires an internet connection for certain operations.

The AIDA64 Activation Tool is a software solution for activating AIDA64, simplifying the activation process, supporting key generation, and enabling license management. It provides functions such as activation using valid credentials or key file, key generation for program activation, and license reset to resolve activation issues. The tool is designed for Windows 10 or Windows 11 with minimum system requirements of 4 GB RAM and 100 MB available space. An internet connection is required for activation. Users can download the activator from the release page and contribute to the program by forking the repository, making changes, and creating pull requests. The project is licensed under the Apache License 2.0.

The AI21 Labs Python SDK is a comprehensive tool for interacting with the AI21 API. It provides functionalities for chat completions, conversational RAG, token counting, error handling, and support for various cloud providers like AWS, Azure, and Vertex. The SDK offers both synchronous and asynchronous usage, along with detailed examples and documentation. Users can quickly get started with the SDK to leverage AI21's powerful models for various natural language processing tasks.

Awesome_GPT_Super_Prompting is a repository that provides resources related to Jailbreaks, Leaks, Injections, Libraries, Attack, Defense, and Prompt Engineering. It includes information on ChatGPT Jailbreaks, GPT Assistants Prompt Leaks, GPTs Prompt Injection, LLM Prompt Security, Super Prompts, Prompt Hack, Prompt Security, Ai Prompt Engineering, and Adversarial Machine Learning. The repository contains curated lists of repositories, tools, and resources related to GPTs, prompt engineering, prompt libraries, and secure prompting. It also offers insights into Cyber-Albsecop GPT Agents and Super Prompts for custom GPT usage.

Godot LLM is a plugin that enables the utilization of large language models (LLM) for generating content in games. It provides functionality for text generation, text embedding, multimodal text generation, and vector database management within the Godot game engine. The plugin supports features like Retrieval Augmented Generation (RAG) and integrates llama.cpp-based functionalities for text generation, embedding, and multimodal capabilities. It offers support for various platforms and allows users to experiment with LLM models in their game development projects.

HuggingFaceGuidedTourForMac is a guided tour on how to install optimized pytorch and optionally Apple's new MLX, JAX, and TensorFlow on Apple Silicon Macs. The repository provides steps to install homebrew, pytorch with MPS support, MLX, JAX, TensorFlow, and Jupyter lab. It also includes instructions on running large language models using HuggingFace transformers. The repository aims to help users set up their Macs for deep learning experiments with optimized performance.

sane-airscan is a SANE backend that supports driverless scanning using Apple AirScan (eSCL) and Microsoft WSD protocols. It automatically chooses between the two protocols and has been tested with various devices from Brother, Canon, Dell, Kyocera, Lexmark, Epson, HP, OKI, Panasonic, Pantum, Ricoh, Samsung, and Xerox. The backend allows for automatic and manual device discovery and configuration, supports scanning from platen and ADF in color and grayscale modes, and works with both IPv4 and IPv6. It does not require installation and does not conflict with vendor-provided proprietary software.

aioboto3 is an async AWS SDK for Python that allows users to use near enough all of the boto3 client commands in an async manner just by prefixing the command with `await`. It combines the great work of boto3 and aiobotocore, enabling users to use higher level APIs provided by boto3 in an asynchronous manner. The package provides support for various AWS services such as DynamoDB, S3, Kinesis, SSM Parameter Store, and Athena. It also offers features like client-side encryption using KMS-Managed master keys and supports asyncifying `get_presigned_url`. The library closely mimics the usage of boto3 and is mainly developed to be used in async microservices.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

XiaoXinAir14IML_2019_hackintosh is a repository dedicated to enabling macOS installation on Lenovo XiaoXin Air-14 IML 2019 laptops. The repository provides detailed information on the hardware specifications, supported systems, BIOS versions, related models, installation methods, updates, patches, and recommended settings. It also includes tools and guides for BIOS modifications, enabling high-resolution display settings, Bluetooth synchronization between macOS and Windows 10, voltage adjustments for efficiency, and experimental support for YogaSMC. The repository offers solutions for various issues like sleep support, sound card emulation, and battery information. It acknowledges the contributions of developers and tools like OpenCore, itlwm, VoodooI2C, and ALCPlugFix.

GPT Computer Assistant (GCA) is an open-source framework designed to build vertical AI agents that can automate tasks on Windows, macOS, and Ubuntu systems. It leverages the Model Context Protocol (MCP) and its own modules to mimic human-like actions and achieve advanced capabilities. With GCA, users can empower themselves to accomplish more in less time by automating tasks like updating dependencies, analyzing databases, and configuring cloud security settings.

KIVI is a plug-and-play 2bit KV cache quantization algorithm optimizing memory usage by quantizing key cache per-channel and value cache per-token to 2bit. It enables LLMs to maintain quality while reducing memory usage, allowing larger batch sizes and increasing throughput in real LLM inference workloads.

Open Interface is a self-driving software that automates computer tasks by sending user requests to a language model backend (e.g., GPT-4V) and simulating keyboard and mouse inputs to execute the steps. It course-corrects by sending current screenshots to the language models. The tool supports MacOS, Linux, and Windows, and requires setting up the OpenAI API key for access to GPT-4V. It can automate tasks like creating meal plans, setting up custom language model backends, and more. Open Interface is currently not efficient in accurate spatial reasoning, tracking itself in tabular contexts, and navigating complex GUI-rich applications. Future improvements aim to enhance the tool's capabilities with better models trained on video walkthroughs. The tool is cost-effective, with user requests priced between $0.05 - $0.20, and offers features like interrupting the app and primary display visibility in multi-monitor setups.

Magic CLI is a command line utility that leverages Large Language Models (LLMs) to enhance command line efficiency. It is inspired by projects like Amazon Q and GitHub Copilot for CLI. The tool allows users to suggest commands, search across command history, and generate commands for specific tasks using local or remote LLM providers. Magic CLI also provides configuration options for LLM selection and response generation. The project is still in early development, so users should expect breaking changes and bugs.

n8n is an extendable workflow automation tool that enables you to connect anything to everything. It is open-source and can be self-hosted or used as a service. n8n provides a visual interface for creating workflows, which can be used to automate tasks such as data integration, data transformation, and data analysis. n8n also includes a library of pre-built nodes that can be used to connect to a variety of applications and services. This makes it easy to create complex workflows without having to write any code.

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

PydanticAI is a Python agent framework designed to make it less painful to build production grade applications with Generative AI. It is built by the Pydantic Team and supports various AI models like OpenAI, Anthropic, Gemini, Ollama, Groq, and Mistral. PydanticAI seamlessly integrates with Pydantic Logfire for real-time debugging, performance monitoring, and behavior tracking of LLM-powered applications. It is type-safe, Python-centric, and offers structured responses, dependency injection system, and streamed responses. PydanticAI is in early beta, offering a Python-centric design to apply standard Python best practices in AI-driven projects.

Airclap is a user-friendly, cross-platform, ultra-fast, and beautifully designed file transfer tool that allows you to send any file to any device without requiring an internet connection. With its wireless transfer and nearby sharing capabilities, you can easily share files between devices on different platforms, including Mac, iOS, Windows, and Android. Airclap's modern user interface provides a simplified and intuitive transfer experience, with clear and real-time feedback. It also offers ultra-fast transfer speeds, maximum transfer speed available on the local network, and a highly stable transmission process. Additionally, Airclap provides abundant shortcuts and a clear file list with preview thumbnails for easy file management.

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