Best AI tools for< It Helpdesk Technician >

Inbenta is a conversational AI platform that helps companies improve customer experience through intelligent automation. It offers a range of products and services, including chatbots, search, knowledge management, and case management. Inbenta's platform is used by over 1,000 companies across industries around the globe.

Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses. It offers a range of features to help businesses provide better customer service and engagement, including a shared inbox, live chat, chatbots, push campaigns, AI-powered response and creation tools, a customizable FAQ center, a status page, and real-time customer activity monitoring. Re:amaze is designed to help businesses consolidate all their customer support channels and respond faster than ever before. It also offers a range of integrations with other business tools and applications.

Odin AI is an advanced AI tool that offers a range of features to transform enterprise data management, automate tasks, enhance customer service, and boost operational efficiency. With Odin AI, users can extract actionable insights, streamline support tickets, automate HR helpdesk, enhance e-commerce customer experience, optimize marketing efficiency, and more. The tool provides powerful AI-driven solutions for various business needs, including on-premises deployment, invoice processing, PDF analysis, technical document search, and knowledge base optimization.

Risotto is an AI help desk application designed to streamline IT support processes. It offers features such as automatic ticket creation, routing, workflows, and escalations, as well as integrations with popular knowledge stores. Risotto aims to enhance security, improve employee experience, and save time and money by automating access requests and providing 24/7 support. The application leverages AI to provide fast responses, reduce support overhead, and handle access requests through natural language, ultimately making IT teams more efficient and effective.

Iokoo is an intelligent IT support solution for small organizations, offering instant troubleshooting for all your IT needs. It combines artificial intelligence with human expertise to provide efficient and personalized solutions. Iokoo is available 24/7 on mobile and desktop, in multiple languages, and offers self-resolution options for IT incidents. The service is provided by NowBrains Group, with over 20 years of experience in IT support.

Serviceaide offers a complete product portfolio of software solutions. AI-powered solutions deliver unmatched service across IT, business departments, and customer support. Serviceaide focuses on helping customers drive various digital process transformations leveraging automation and AI.

SysAid is a Next-Gen ITSM Platform that offers a comprehensive IT service management solution with generative AI capabilities. It provides features such as AI chatbot integration, asset management, workflow automation, and performance insights. SysAid aims to streamline IT processes, empower agents with AI, and enhance end-user experience. The platform is designed to help organizations deliver exceptional service efficiently and scale seamlessly.

Zephyr Global is an AI application called Neo that provides Microsoft technical support through an AI assistant named Neo. It offers 24/7 technical support, instant solutions, and strategic guidance for Microsoft products and services. Neo assists with setup guidance, issue resolution, training opportunities, and provides additional resources for Microsoft support. The application aims to optimize operations effortlessly by delivering consistent, reliable information and round-the-clock support.

Caffeinated CX is an AI-powered customer support solution that helps businesses improve their customer support efficiency. It offers a range of features, including AI-powered response generation, ticket auto-triage, macro suggestion, and more. Caffeinated CX integrates with all major support software and is easy to implement. It is used by leading brands across industries and has helped them achieve significant improvements in their customer support metrics.

Userscom is an AI-powered ticketing software that helps businesses respond to customer queries faster and more efficiently. It uses AI to identify important tasks, create to-dos, and organize tickets into tabs. Userscom also integrates with websites in multiple ways, making it easy for businesses to collect and respond to customer inquiries.

SupportLogic is a cloud-based support experience management platform that uses AI to help businesses improve their customer support operations. The platform provides a range of features, including sentiment analysis, case routing, and quality monitoring, that can help businesses to identify and resolve customer issues quickly and efficiently. SupportLogic also offers a number of integrations with popular CRM and ticketing systems, making it easy to implement and use.

Edward is a conversational AI platform that helps businesses automate customer service, sales, and marketing tasks. It uses natural language processing and machine learning to understand customer intent and provide personalized responses. Edward can be integrated with a variety of business applications, including CRM, help desk, and e-commerce platforms.

Air is the world's first AI that can have full on 10-40 minute long phone calls that sound like a REAL human, with infinite memory, perfect recall, and can autonomously take actions across 5,000 plus applications. It can do the entire job of a full time agent without having to be trained, managed or motivated. It just works 24/7/365.

Zenbots is a Zendesk AI chatbot that provides dedicated Zendesk support with access to all of your Zendesk support articles. It is designed to speed up operations, assist agents, or even let customers solve problems on their own. Zenbots can be integrated into existing workflows with just a few clicks and can be set up in under 24 hours. It offers a free 7-day trial.

Unthread is an AI-powered support tool designed to streamline and automate customer support processes within Slack. It offers features such as AI-generated support responses, shared email inbox integration, in-app live chat, and ticket tracking. Unthread helps teams prioritize, assign, and resolve support tickets efficiently by leveraging AI technology. It also allows for seamless integration with task managers, CRMs, and other tools to enhance support workflows.

Hubtype is an enterprise chatbot platform that offers customer service automation solutions beyond text-only AI. It provides a messaging-first helpdesk, a drag-and-drop flow builder, and a customer service analytics suite to help businesses create interactive and efficient automated customer experiences. With end-to-end encryption, secure SSL Webhooks, and seamless integration with existing technologies, Hubtype aims to enhance customer satisfaction and drive sales conversions.

My AskAI is an affordable Zendesk AI alternative that provides AI customer support solutions. It aims to help businesses enhance their customer support efficiency by deflecting up to 75% of customer support requests with AI technology. The tool is 5-10 times cheaper than Zendesk's AI features, offering cost-effective AI resolution at only $0.10 per conversation. My AskAI seamlessly integrates with Zendesk's App Marketplace, allowing businesses to set up AI support agent quickly without the need for extensive training or system replacement. The tool also emphasizes the importance of human touch in customer support, enabling a smooth AI + Human customer support experience.

Help.center is a customer support knowledge base powered by AI that empowers businesses to reduce support tickets significantly and help more customers faster. It offers AI chatbot and knowledge base features to enable self-service for customers, manage customer conversations efficiently, and improve customer satisfaction rates. The application is designed to provide 24x7 support, multilingual assistance, and automatic learning capabilities. Help.center is trusted by over 500 companies and offers a user-friendly interface for easy integration into product ecosystems.

WowTo is an all-in-one support video platform that helps businesses create how-to videos, host video knowledge bases, and provide in-app video help. With WowTo's AI-powered video creator, businesses can easily create step-by-step how-to videos without any prior design expertise. WowTo also offers a variety of pre-made video knowledge base layouts to choose from, making it easy to create a professional-looking video knowledge base that matches your brand. In addition, WowTo's in-app video widget allows businesses to provide contextual video help to their visitors, improving the customer support experience.

SupportAgent.ai is an AI-powered support agent that helps businesses automate their customer support conversations. It uses GPT-4, OpenAI's most advanced AI model, to quickly and accurately draft email replies. SupportAgent.ai learns from your previous replies and help docs to provide personalized and relevant responses. It can also filter by tags to ensure that the right answers are given to the right customers.

008 is an open-source event-driven AI powered WebRTC Softphone compatible with macOS, Windows, and Linux. It is also accessible on the web. The name '008' or 'agent 008' reflects our ambition: beyond crafting the premier Open Source Softphone, we aim to introduce a programmable, event-driven AI agent. This agent utilizes embedded artificial intelligence models operating directly on the softphone, ensuring efficiency and reduced operational costs.

The Conversational Azure OpenAI Accelerator is a tool designed to provide rapid, no-cost custom demos tailored to customer use cases, from internal HR/IT to external contact centers. It focuses on top use cases of GenAI conversation and summarization, plus live backend data integration. The tool automates conversations across voice and text channels, providing a valuable way to save money and improve customer and employee experience. By combining Azure OpenAI + Cognitive Search, users can efficiently deploy a ChatGPT experience using web pages, knowledge base articles, and data sources. The tool enables simultaneous deployment of conversational content to chatbots, IVR, voice assistants, and more in one click, eliminating the need for in-depth IT involvement. It leverages Microsoft's advanced AI technologies, resulting in a conversational experience that can converse in human-like dialogue, respond intelligently, and capture content for omni-channel unified analytics.

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

GOLEM is an open-source AI framework focused on optimization and learning of structured graph-based models using meta-heuristic methods. It emphasizes the potential of meta-heuristics in complex problem spaces where gradient-based methods are not suitable, and the importance of structured models in various problem domains. The framework offers features like structured model optimization, metaheuristic methods, multi-objective optimization, constrained optimization, extensibility, interpretability, and reproducibility. It can be applied to optimization problems represented as directed graphs with defined fitness functions. GOLEM has applications in areas like AutoML, Bayesian network structure search, differential equation discovery, geometric design, and neural architecture search. The project structure includes packages for core functionalities, adapters, graph representation, optimizers, genetic algorithms, utilities, serialization, visualization, examples, and testing. Contributions are welcome, and the project is supported by ITMO University's Research Center Strong Artificial Intelligence in Industry.

Scrape It Now is a versatile tool for scraping websites with features like decoupled architecture, CLI functionality, idempotent operations, and content storage options. The tool includes a scraper component for efficient scraping, ad blocking, link detection, markdown extraction, dynamic content loading, and anonymity features. It also offers an indexer component for creating AI search indexes, chunking content, embedding chunks, and enabling semantic search. The tool supports various configurations for Azure services and local storage, providing flexibility and scalability for web scraping and indexing tasks.

mercure DICOM Orchestrator is a flexible solution for routing and processing DICOM files. It offers a user-friendly web interface and extensive monitoring functions. Custom processing modules can be implemented as Docker containers. Written in Python, it uses the DCMTK toolkit for DICOM communication. It can be deployed as a single-server installation using Docker Compose or as a scalable cluster installation using Nomad. mercure consists of service modules for receiving, routing, processing, dispatching, cleaning, web interface, and central monitoring.

The LlamaEdge project makes it easy to run LLM inference apps and create OpenAI-compatible API services for the Llama2 series of LLMs locally. It provides a Rust+Wasm stack for fast, portable, and secure LLM inference on heterogeneous edge devices. The project includes source code for text generation, chatbot, and API server applications, supporting all LLMs based on the llama2 framework in the GGUF format. LlamaEdge is committed to continuously testing and validating new open-source models and offers a list of supported models with download links and startup commands. It is cross-platform, supporting various OSes, CPUs, and GPUs, and provides troubleshooting tips for common errors.

The 'airwin2rack' repository is a collection of Airwindows audio plugins presented in various formats, including as a static library, a module for VCV Rack, and as CLAP/VST3/AU/LV2/Standalone plugins for DAWs. Users can access these plugins through different methods and interfaces, such as a uniform registry and access pattern, making it easy to integrate Airwindows plugins into their audio projects. The repository also provides instructions for updating the Airwindows sub-library and information on licensing, ensuring that users can utilize the plugins in both open and closed source environments.

The discourse-chatbot is an original AI chatbot for Discourse forums that allows users to converse with the bot in posts or chat channels. Users can customize the character of the bot, enable RAG mode for expert answers, search Wikipedia, news, and Google, provide market data, perform accurate math calculations, and experiment with vision support. The bot uses cutting-edge Open AI API and supports Azure and proxy server connections. It includes a quota system for access management and can be used in RAG mode or basic bot mode. The setup involves creating embeddings to make the bot aware of forum content and setting up bot access permissions based on trust levels. Users must obtain an API token from Open AI and configure group quotas to interact with the bot. The plugin is extensible to support other cloud bots and content search beyond the provided set.

Godot LLM is a plugin that enables the utilization of large language models (LLM) for generating content in games. It provides functionality for text generation, text embedding, multimodal text generation, and vector database management within the Godot game engine. The plugin supports features like Retrieval Augmented Generation (RAG) and integrates llama.cpp-based functionalities for text generation, embedding, and multimodal capabilities. It offers support for various platforms and allows users to experiment with LLM models in their game development projects.

Painting Droid is an AI-powered cross-platform painting app inspired by MS Paint, expandable with plugins and open. It utilizes various AI models, from paid providers to self-hosted open-source models, as well as some lightweight ones built into the app. Features include regular painting app features, AI-generated content filling and augmentation, filters and effects, image manipulation, plugin support, and cross-platform compatibility.

The Cheat-Sheet Collection for DevOps, Engineers, IT professionals, and more is a curated list of cheat sheets for various tools and technologies commonly used in the software development and IT industry. It includes cheat sheets for Nginx, Docker, Ansible, Python, Go (Golang), Git, Regular Expressions (Regex), PowerShell, VIM, Jenkins, CI/CD, Kubernetes, Linux, Redis, Slack, Puppet, Google Cloud Developer, AI, Neural Networks, Machine Learning, Deep Learning & Data Science, PostgreSQL, Ajax, AWS, Infrastructure as Code (IaC), System Design, and Cyber Security.

TypeChat is a library that simplifies the creation of natural language interfaces using types. Traditionally, building natural language interfaces has been challenging, often relying on complex decision trees to determine intent and gather necessary inputs for action. Large language models (LLMs) have simplified this process by allowing us to accept natural language input from users and match it to intent. However, this has introduced new challenges, such as the need to constrain the model's response for safety, structure responses from the model for further processing, and ensure the validity of the model's response. Prompt engineering aims to address these issues, but it comes with a steep learning curve and increased fragility as the prompt grows in size.

Floneum is a graph editor that makes it easy to develop your own AI workflows. It uses large language models (LLMs) to run AI models locally, without any external dependencies or even a GPU. This makes it easy to use LLMs with your own data, without worrying about privacy. Floneum also has a plugin system that allows you to improve the performance of LLMs and make them work better for your specific use case. Plugins can be used in any language that supports web assembly, and they can control the output of LLMs with a process similar to JSONformer or guidance.

PandasAI is a Python library that makes it easy to ask questions to your data in natural language. It helps you to explore, clean, and analyze your data using generative AI.

WebCraftifyAI is a software aid that makes it easy to create and build web pages and content. It is designed to be user-friendly and accessible to people of all skill levels. With WebCraftifyAI, you can quickly and easily create professional-looking websites without having to learn complex coding or design skills.

Winter is a UCI chess engine that has competed at top invite-only computer chess events. It is the top-rated chess engine from Switzerland and has a level of play that is super human but below the state of the art reached by large, distributed, and resource-intensive open-source projects like Stockfish and Leela Chess Zero. Winter has relied on many machine learning algorithms and techniques over the course of its development, including certain clustering methods not used in any other chess programs, such as Gaussian Mixture Models and Soft K-Means. As of Winter 0.6.2, the evaluation function relies on a small neural network for more precise evaluations.

Instructor is a Python library that makes it a breeze to work with structured outputs from large language models (LLMs). Built on top of Pydantic, it provides a simple, transparent, and user-friendly API to manage validation, retries, and streaming responses. Get ready to supercharge your LLM workflows!

Langroid is a Python framework that makes it easy to build LLM-powered applications. It uses a multi-agent paradigm inspired by the Actor Framework, where you set up Agents, equip them with optional components (LLM, vector-store and tools/functions), assign them tasks, and have them collaboratively solve a problem by exchanging messages. Langroid is a fresh take on LLM app-development, where considerable thought has gone into simplifying the developer experience; it does not use Langchain.

AIConfig is a framework that makes it easy to build generative AI applications for production. It manages generative AI prompts, models and model parameters as JSON-serializable configs that can be version controlled, evaluated, monitored and opened in a local editor for rapid prototyping. It allows you to store and iterate on generative AI behavior separately from your application code, offering a streamlined AI development workflow.

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