Best AI tools for< Customer Support Engineer >

SupportLogic is a cloud-based support experience management platform that uses AI to help businesses improve their customer support operations. The platform provides a range of features, including sentiment analysis, case routing, and quality monitoring, that can help businesses to identify and resolve customer issues quickly and efficiently. SupportLogic also offers a number of integrations with popular CRM and ticketing systems, making it easy to implement and use.

Open is an AI-powered customer support tool that automates responses to customer queries. It uses artificial intelligence to understand and respond to customer messages, providing quick and accurate solutions. Open streamlines the customer support process, saving time and improving efficiency for businesses. With its AI autopilot feature, Open can handle a large volume of customer inquiries without human intervention, ensuring round-the-clock support for users. The tool is designed to enhance customer satisfaction and optimize support operations.

My AskAI is an affordable Zendesk AI alternative that provides AI customer support solutions. It aims to help businesses enhance their customer support efficiency by deflecting up to 75% of customer support requests with AI technology. The tool is 5-10 times cheaper than Zendesk's AI features, offering cost-effective AI resolution at only $0.10 per conversation. My AskAI seamlessly integrates with Zendesk's App Marketplace, allowing businesses to set up AI support agent quickly without the need for extensive training or system replacement. The tool also emphasizes the importance of human touch in customer support, enabling a smooth AI + Human customer support experience.

Help.center is a customer support knowledge base powered by AI that empowers businesses to reduce support tickets significantly and help more customers faster. It offers AI chatbot and knowledge base features to enable self-service for customers, manage customer conversations efficiently, and improve customer satisfaction rates. The application is designed to provide 24x7 support, multilingual assistance, and automatic learning capabilities. Help.center is trusted by over 500 companies and offers a user-friendly interface for easy integration into product ecosystems.

SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. It offers a range of features, including sentiment analysis, backlog management, intelligent case routing, proactive alerts, swarming and collaboration, account health management, customer support analytics, text analytics, SLA/SLO management, quality monitoring and coaching, agent productivity, and translation. SupportLogic integrates with existing ticketing systems and apps, and can be implemented within 45 days.

Mavenoid is an AI-powered product support tool that offers automated product support services, including product selection advice, troubleshooting solutions, replacement part ordering, and more. The platform is designed to understand complex questions and provide step-by-step instructions to guide users through various product-related processes. Mavenoid is trusted by leading product companies and focuses on resolving customer questions efficiently. The tool optimizes help centers for SEO, offers product insights to increase revenue, and provides support in multiple languages. It is known for reducing incoming inquiries and offering a seamless support experience.

Unthread is an AI-powered support tool designed to streamline and automate customer support processes within Slack. It offers features such as AI-generated support responses, shared email inbox integration, in-app live chat, and ticket tracking. Unthread helps teams prioritize, assign, and resolve support tickets efficiently by leveraging AI technology. It also allows for seamless integration with task managers, CRMs, and other tools to enhance support workflows.

This application is an AI-powered developer relations agent that can automate and consolidate manual developer support. It can automate onboarding and support for developers, and provide insights to improve documentation. The application is trained on technical developer documentation to automate repetitive questions, leading to cost savings, reduced response waiting time, and increased automation of support requests.

ioni.ai is an AI application that offers ChatGPT-4 solution for customer support. It is a smart chatbot based on the latest AI technology, designed to handle general inquiries, complex questions, and user-specific requests. The application streamlines workflow with immediate responses, brings CSAT scores to a new level, and ensures human-in-the-loop verification for quality control. With self-learning capabilities, ioni.ai constantly improves its responses and provides accurate solutions to customer inquiries.

BoldDesk by Syncfusion is a comprehensive customer service software designed to effortlessly resolve 70% of customer inquiries. It offers features such as ticketing system, live chat support, omnichannel inbox, knowledge base, task management, and AI Copilot. The application aims to enhance customer service efficiency through automation, collaboration, and customization. BoldDesk provides workflow automation, contact management, reports & analytics, mobile app, customer portal, apps & integrations, and satisfaction survey (CSAT). It caters to startups, small businesses, and enterprises, offering solutions for email ticketing, shared inbox software, multi-brand help desk, internal help desk software, trouble ticketing software, and embedded help widgets.

Chatsimple's Agent Builder Platform is an AI-powered tool that allows users to create and customize chatbots for various purposes. The platform offers a user-friendly interface with drag-and-drop functionality, making it easy for users to design conversational agents without any coding knowledge. With advanced natural language processing capabilities, the chatbots built on this platform can engage with users in a human-like manner, providing personalized responses and assistance. Chatsimple's Agent Builder Platform is suitable for businesses looking to enhance customer support, automate repetitive tasks, and improve overall user experience.

TalkTonic AI is an innovative AI chat application that provides users with a seamless and interactive chat experience. The application utilizes advanced AI technology to understand and respond to user queries in real-time, making it a valuable tool for communication and customer support. With its user-friendly interface and intelligent features, TalkTonic AI is designed to enhance user engagement and streamline communication processes.

Userscom is an AI-powered ticketing software that helps businesses respond to customer queries faster and more efficiently. It uses AI to identify important tasks, create to-dos, and organize tickets into tabs. Userscom also integrates with websites in multiple ways, making it easy for businesses to collect and respond to customer inquiries.

JustCall is an AI-powered customer communication platform designed for customer-facing teams. It offers a suite of AI solutions such as Conversation Intelligence, AI Coaching, Automatic Call Scoring, Agent Assist, SMS Copilot, Agent Analytics, Call Transcription, Moment Analysis, and Sentiment Analysis. JustCall helps businesses enhance agent productivity, drive customer delight, and improve overall communication efficiency. The platform integrates with various CRM systems and offers features like Outbound Call Center, Inbound Contact Center, Business Phone System, IVR (Call Menu), Call Forwarding, Sales Dialer, Call Recording, Advanced Analytics, and more. JustCall is trusted by over 6,000 businesses worldwide for its AI-driven communication solutions.

Fini is an AI application that turns your knowledge base into an AI chat in just 2 minutes. It helps businesses supercharge their customer support by resolving 70% of customer questions with AI agents, saving costs, and keeping customers happy. Fini securely integrates with private data and provides AI agents ready 24/7 to solve customer queries on platforms like Zendesk, Slack, and Discord. It also helps growth teams at PLG companies identify reasons for churn and deliver personalized experiences to retain existing customers.

DevRev is an AI-powered platform that unifies customer support and software development. It offers solutions for product development, support, and engagement through its AgentOS platform and knowledge graph. DevRev aims to replace legacy tools with AI-driven insights and analytics to help companies make informed decisions and improve customer experiences.

Lina Chat is an AI-powered chatbot that helps businesses with customer support. It can answer questions instantly, resolve 80% of repeated support tickets, and is available 24/7. Lina Chat is easy to use and can be trained in minutes. It is a valuable tool for businesses that want to improve their customer service.

DevRev is an AI-native modern support platform that offers a comprehensive solution for customer experience enhancement. It provides data engineering, knowledge graph, and customizable LLMs to streamline support, product management, and software development processes. With features like in-browser analytics, consumer-grade social collaboration, and global scale API calls, DevRev aims to bring together different silos within a company to drive efficiency and collaboration. The platform caters to support people, product managers, and developers, automating tasks, assisting in decision-making, and elevating collaboration levels. DevRev is designed to empower digital product teams to assimilate customer feedback in real-time, ultimately powering the next generation of technology companies.

Customerly is an AI-powered customer service solution that helps businesses automate support tasks, improve response times, and enhance customer satisfaction. It offers a range of features including AI chatbots, AI-powered response generation, global support, and a unified help desk. Customerly's AI capabilities enable it to learn from knowledge bases and canned responses, provide seamless assistance at any conversation stage, simplify complex tasks, and escalate to human agents when necessary.

Attio is a powerful and flexible customer relationship management (CRM) tool designed to empower businesses to build their own customized CRM systems. With Attio, users can create their dream CRM using templates, customize workflows, scale their business with enriched data and integrations, and analyze real-time reports. The tool offers features like permission control, real-time collaboration, note-taking, quick actions, automatic enrichment, Chrome extension, contact analysis, and filters. Attio is loved by builders for its collaboration features and flexibility, making it a popular choice for managing customer relationships effectively.

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

This AI-powered customer support application has access to terms and conditions (retrieval augmented generation, RAG), can access tools (Java methods) to perform actions, and uses an LLM to interact with the user. The application includes implementations for LangChain4j in the `main` branch and Spring AI in the `spring-ai` branch. The UI is built using Vaadin Hilla and the backend is built using Spring Boot.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

eShopSupport is a sample .NET application showcasing common use cases and development practices for building AI solutions in .NET, specifically Generative AI. It demonstrates a customer support application for an e-commerce website using a services-based architecture with .NET Aspire. The application includes support for text classification, sentiment analysis, text summarization, synthetic data generation, and chat bot interactions. It also showcases development practices such as developing solutions locally, evaluating AI responses, leveraging Python projects, and deploying applications to the Cloud.

Webots is an open-source robot simulator that provides a complete development environment to model, program, and simulate robots, vehicles, and mechanical systems. It was originally designed at EPFL in 1996 and further developed and commercialized by Cyberbotics since 1998. Webots was open-sourced in December 2018 and continues to be developed by Cyberbotics with paid customer support, training, and consulting services for industry and academic research projects.

Wave Executor is a cutting-edge script executor tailored for Roblox enthusiasts, offering AI integration for seamless script development, ad-free premium features, and 24/7 customer support. It enhances your Roblox gameplay experience by providing a wide range of features to take your gameplay to new heights.

Argilla is a collaboration platform for AI engineers and domain experts that require high-quality outputs, full data ownership, and overall efficiency. It helps users improve AI output quality through data quality, take control of their data and models, and improve efficiency by quickly iterating on the right data and models. Argilla is an open-source community-driven project that provides tools for achieving and maintaining high-quality data standards, with a focus on NLP and LLMs. It is used by AI teams from companies like the Red Cross, Loris.ai, and Prolific to improve the quality and efficiency of AI projects.

Pipecat is an open-source framework designed for building generative AI voice bots and multimodal assistants. It provides code building blocks for interacting with AI services, creating low-latency data pipelines, and transporting audio, video, and events over the Internet. Pipecat supports various AI services like speech-to-text, text-to-speech, image generation, and vision models. Users can implement new services and contribute to the framework. Pipecat aims to simplify the development of applications like personal coaches, meeting assistants, customer support bots, and more by providing a complete framework for integrating AI services.

The ai-playground repository contains code from tutorials presented on the Code AI with Rok YouTube channel. It includes tutorials on using the OpenAI Assistants API v1 beta to build personal math tutors, customer support chatbots, and more. Additionally, there are tutorials on using Gemini Pro API, Snowflake Cortex LLM functions, LlamaIndex chat streaming app, Fetch.ai uAgents, Milvus Standalone, spaCy for NER, and more. The repository aims to provide practical examples and guides for developers interested in AI-related projects and tools.

Awesome AI Tools is a curated list of popular tools and resources for artificial intelligence enthusiasts. It includes a wide range of tools such as machine learning libraries, deep learning frameworks, data visualization tools, and natural language processing resources. Whether you are a beginner or an experienced AI practitioner, this repository aims to provide you with a comprehensive collection of tools to enhance your AI projects and research. Explore the list to discover new tools, stay updated with the latest advancements in AI technology, and find the right resources to support your AI endeavors.

Tools4AI is a Java-based Agentic Framework for building AI agents to integrate with enterprise Java applications. It enables the conversion of natural language prompts into actionable behaviors, streamlining user interactions with complex systems. By leveraging AI capabilities, it enhances productivity and innovation across diverse applications. The framework allows for seamless integration of AI with various systems, such as customer service applications, to interpret user requests, trigger actions, and streamline workflows. Prompt prediction anticipates user actions based on input prompts, enhancing user experience by proactively suggesting relevant actions or services based on context.

ai-collective-tools is an open-source community dedicated to creating a comprehensive collection of AI tools for developers, researchers, and enthusiasts. The repository provides a curated selection of AI tools and resources across various categories such as 3D, Agriculture, Art, Audio Editing, Avatars, Chatbots, Code Assistant, Cooking, Copywriting, Crypto, Customer Support, Dating, Design Assistant, Design Generator, Developer, E-Commerce, Education, Email Assistant, Experiments, Fashion, Finance, Fitness, Fun Tools, Gaming, General Writing, Gift Ideas, HealthCare, Human Resources, Image Classification, Image Editing, Image Generator, Interior Designing, Legal Assistant, Logo Generator, Low Code, Models, Music, Paraphraser, Personal Assistant, Presentations, Productivity, Prompt Generator, Psychology, Real Estate, Religion, Research, Resume, Sales, Search Engine, SEO, Shopping, Social Media, Spreadsheets, SQL, Startup Tools, Story Teller, Summarizer, Testing, Text to Speech, Text to Image, Transcriber, Travel, Video Editing, Video Generator, Weather, Writing Generator, and Other Resources.

TEN Framework, short for Transformative Extensions Network, is the world's first real-time multimodal AI agent framework. It offers native support for high-performance, real-time multimodal interactions, supports multiple languages and platforms, enables edge-cloud integration, provides flexibility beyond model limitations, and allows for real-time agent state management. The framework facilitates the development of complex AI applications that transcend the limitations of large models by offering a drag-and-drop programming approach. It is suitable for scenarios like simultaneous interpretation, speech-to-text conversion, multilingual chat rooms, audio interaction, and audio-visual interaction.

Obsei is an open-source, low-code, AI powered automation tool that consists of an Observer to collect unstructured data from various sources, an Analyzer to analyze the collected data with various AI tasks, and an Informer to send analyzed data to various destinations. The tool is suitable for scheduled jobs or serverless applications as all Observers can store their state in databases. Obsei is still in alpha stage, so caution is advised when using it in production. The tool can be used for social listening, alerting/notification, automatic customer issue creation, extraction of deeper insights from feedbacks, market research, dataset creation for various AI tasks, and more based on creativity.

This repository provides a sample solution for building generative AI agents using Amazon Bedrock, Amazon DynamoDB, Amazon Kendra, Amazon Lex, and LangChain. The solution creates a generative AI financial services agent capable of assisting users with account information, loan applications, and answering natural language questions. It serves as a launchpad for developers to create personalized conversational agents for applications like chatbots and virtual assistants.

A curated list of Generative AI projects, tools, artworks, and models

Buildel is an AI automation platform that empowers users to create versatile workflows without writing code. It supports multiple providers and interfaces, offers pre-built use cases, and allows users to bring their own API keys. Ideal for AI-powered document retrieval, conversational interfaces, and data integration. Users can get started at app.buildel.ai or run Buildel locally with Node.js, Elixir/Erlang, Docker, Git, and JQ installed. Join the community on Discord for support and discussions.

The Keras-llm-robot Web UI project is an open-source tool designed for offline deployment and testing of various open-source models from the Hugging Face website. It allows users to combine multiple models through configuration to achieve functionalities like multimodal, RAG, Agent, and more. The project consists of three main interfaces: chat interface for language models, configuration interface for loading models, and tools & agent interface for auxiliary models. Users can interact with the language model through text, voice, and image inputs, and the tool supports features like model loading, quantization, fine-tuning, role-playing, code interpretation, speech recognition, image recognition, network search engine, and function calling.

Generative AI with LangChain is a code repository for building large language model (LLM) apps with Python, ChatGPT, and other LLMs. The repository provides code examples, instructions, and configurations for creating generative AI applications using the LangChain framework. It covers topics such as setting up the development environment, installing dependencies with Conda or Pip, using Docker for environment setup, and setting API keys securely. The repository also emphasizes stability, code updates, and user engagement through issue reporting and feedback. It aims to empower users to leverage generative AI technologies for tasks like building chatbots, question-answering systems, software development aids, and data analysis applications.

Top AI Tools is a comprehensive, community-curated directory that aims to catalog and showcase the most outstanding AI-powered products. This index is not exhaustive, but rather a compilation of our research and contributions from the community.

GTP with information about Trellix ETP solution

Drop your Support Log Here, Allowing it to automatically generate concise summaries reporting to the tech team.

RISEN Prompt Engineer GPT streamlines AI interactions by applying the RISEN framework, focusing on specific, structured prompts for targeted, creative responses. This method improves the precision of AI-generated answers, ensuring they meet user expectations effectively.

Guiding users on Infometis products and addons.

Microsoft 365 support agent, redirects admin-level requests to PCT Support.

Prompt Engineer automatically enhances the prompt, autonomously reasons based on that prompt, and generates exceptional responses.

Apple product support expert

Líder en soporte técnico, único y multilingüe.

Easily create Home Assistant automations.

Your go-to for comprehensive Home Assistant guidance. *NOT* officially associated with Nabu Casa or Home Assistant.

How to build a profitable software business with no full-time employees

AI assistant for self-service and knowledge management, incorporating insights from the 'Practices Guide' by Consortium for Service Innovation, under CC BY-NC 4.0 (https://bit.ly/3QUvgBm). No adaptations made.

Translates GitHub issues from Japanese to English.

(EN) LightingGPT is an innovative AI system created by Lightinology. It specifically designed to answer a wide range of questions about lighting and optics. It supports multiple languages. (中) LightingGPT是由Lightinology創建的人工智能系統，專門設計來解答有關照明和光學的各種問題。支援各國語言。

SpaceX rocket mission simulator game. Copyright (C) 2023, Sourceduty - All Rights Reserved.

Professional insights on CRM software and strategies

提交您的需求，我可以帮助您搭建针对性的GPTs

Virtual daughter simulation game powered by AI

Erudito proactivo en ciencia, literatura e ingeniería, aprendiendo de cada interacción.

Introducing Our Advanced Tech Support Bots, Powered by Custom GPT Technology In the dynamic world of technology, where efficiency and accuracy are paramount, we are proud to present our state-of-the-art Tech Support Bots.