Best AI tools for< Agent Performance Manager >

ConvoZen.AI is a leading AI-driven conversational intelligence platform that provides businesses with insights and tools to improve their customer interactions. The platform offers a range of features, including AI-powered insights and key moment identification, conversation sentiment analysis, automated compliance audit, agent performance management, and custom reports and analytics. ConvoZen.AI integrates with enterprise CRM, emails, and other systems to provide real-time alerts and actionable insights. The platform is designed to help businesses improve sales, customer experience, compliance, and agent performance.

Enthu.AI is a Conversation Intelligence Software designed for Contact Centers to boost agent performance, understand customer sentiment, and improve revenue. The AI-powered tool automates sales monitoring, compliance, and customer experience enhancement by capturing and analyzing customer voice across various communication channels. It provides insights for multiple teams, runs automated Quality Management programs, and coaches sales agents to improve their performance. Enthu.AI helps in driving consistency in revenue and predictability in outcomes for over 100 brands, making call quality monitoring and customer conversation data analysis more efficient and effective.

MaestroQA is a comprehensive Call Center Quality Assurance Software that offers a range of products and features to enhance QA processes. It provides customizable report builders, scorecard builders, calibration workflows, coaching workflows, automated QA workflows, screen capture, accurate transcriptions, root cause analysis, performance dashboards, AI grading assist, analytics, and integrations with various platforms. The platform caters to industries like eCommerce, financial services, gambling, insurance, B2B software, social media, and media, offering solutions for QA managers, team leaders, and executives.

Qualint is an AI-driven platform revolutionizing call center quality assurance. It empowers call centers with superior analytics, comprehensive call analysis, and streamlined operations. The platform provides real-time insights, tailored quality standards, and enhances collaboration to ensure every customer interaction is understood. Qualint offers core features such as real-time call uploads & analysis, efficiency improvement, information accessibility, and team communication. With different pricing plans, Qualint caters to call centers of all sizes, from small to large, helping them optimize agent performance, navigate regulatory challenges, and elevate customer service.

Pitch Patterns is an AI-powered Quality Control platform designed for teams analyzing sales and customer service calls to enhance close rates and CSAT scores. The platform offers innovative features such as Social Skill Markers, Conversation Analysis, and AI Tracking to provide valuable insights and improve agent performance. With integration capabilities with popular CRM systems like Salesforce and Pipedrive, Pitch Patterns aims to revolutionize call center excellence through AI analytics.

SymTrain is an AI-powered platform that automates training and coaching for contact center agents. By utilizing simulations and AI technology, SymTrain offers a cost-effective solution that enhances agent performance, reduces training time, and improves overall customer satisfaction. The platform provides automated role-play scenarios, consistent feedback, and data-driven coaching to help organizations streamline their training processes and achieve better results. SymTrain revolutionizes how companies train and coach their agents, leading to increased efficiency, revenue, and customer satisfaction.

Loris is a conversational intelligence platform designed for leading brands to unlock the hidden value of every customer conversation. It combines proven machine learning and generative AI to provide industry-leading conversation intelligence. Loris helps customer service teams be more efficient, improve customer experience, and drive revenue growth by transforming customer conversations into actionable insights. The platform offers features such as automated quality assurance, real-time agent co-pilot, and customer insights to enhance agent performance and increase customer satisfaction.

Coval is an AI tool designed to help users ship reliable AI agents faster by providing simulation and evaluations for voice and chat agents. It allows users to simulate thousands of scenarios from a few test cases, create prompts for testing, and evaluate agent interactions comprehensively. Coval offers AI-powered simulations, voice AI compatibility, performance tracking, workflow metrics, and customizable evaluation metrics to optimize AI agents efficiently.

Prosodica is a contact center analytics platform that uses AI and machine learning to analyze conversational speech behaviors and non-verbal measures to provide a human-like perspective of conversational quality. It helps businesses optimize operations, improve agent performance, and increase customer loyalty.

Prosodica is a cloud-based contact center analytics platform that uses AI and machine learning to analyze 100% of customer interactions. It provides real-time insights into agent performance, customer satisfaction, and business trends. Prosodica helps contact centers improve their operations, increase agent productivity, and drive customer loyalty.

Fieldproxy is an AI-powered Field Service Management (FSM) software that offers solutions for various industries such as HVAC, Solar Energy, Telecommunications, Electrical & Powergrid Systems, Pest Control Services, FMCG, Banking & Financial Services, Construction, and Facilities Management. The platform provides real-time oversight, automated ticket creation, predictive service scheduling, and asset lifecycle management. Fieldproxy aims to empower on-ground teams, increase productivity, automate workflows, and enhance customer service across different sectors.

Invoca is a Conversation Intelligence AI Leader that offers a Revenue Execution Platform to help marketing, sales, and contact centers drive more revenue. The platform provides solutions for call tracking, artificial intelligence, and interaction management. It integrates with Google, social advertising platforms, and offers APIs & webhooks. Invoca caters to various industries such as automotive, financial services, healthcare, insurance, retail, telecom, and travel & hospitality. The platform helps optimize ad spend, boost campaign performance, prioritize high-value callers, improve agent performance, and streamline data activation.

Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.

Social Media Marketing Agent is a web application that creates AI social media marketing agents to automate tasks on social platforms. It helps users create content plans, generate ideas, write content, track performance, and optimize content. The application is designed to be an autonomous AI agent that runs tasks on its own, giving users more time to focus on strategy and engagement.

Aurora Terminal Agent is an AI-powered terminal assistant designed to enhance productivity and efficiency in terminal operations. The tool leverages artificial intelligence to provide real-time insights, automate tasks, and streamline workflows for terminal operators. With its intuitive interface and advanced algorithms, Aurora Terminal Agent revolutionizes the way terminals manage their operations, leading to improved performance and cost savings.

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

The website is an AI tool platform offering a wide range of AI marketing tools and solutions for businesses. It provides top-quality AI tools at competitive prices, catering to both beginners and experienced professionals. The platform features various AI tools such as AI chatbots, AI image recognition, video AI tools, and more. Users can access expert buying guides, product reviews, and articles related to AI technology. The platform aims to revolutionize online operations and help businesses overcome challenges by leveraging powerful AI solutions.

Vocera is an AI voice agent testing tool that allows users to test and monitor voice AI agents efficiently. It enables users to launch voice agents in minutes, ensuring a seamless conversational experience. With features like testing against AI-generated datasets, simulating scenarios, and monitoring AI performance, Vocera helps in evaluating and improving voice agent interactions. The tool provides real-time insights, detailed logs, and trend analysis for optimal performance, along with instant notifications for errors and failures. Vocera is designed to work for everyone, offering an intuitive dashboard and data-driven decision-making for continuous improvement.

Opencord AI is an advanced AI tool designed for 24/7 social media lead generation. It utilizes cutting-edge artificial intelligence algorithms to automatically identify and engage with potential leads on various social media platforms. By leveraging AI technology, Opencord AI helps businesses streamline their lead generation process, increase conversion rates, and boost overall sales performance. With its user-friendly interface and powerful automation capabilities, Opencord AI is a game-changer for businesses looking to enhance their social media marketing efforts.

Univw is an AI-powered sales CRM designed for start-ups and small businesses. It offers custom dashboards, reports, and analytics, along with features like automated call quality assurance, external automations, agent coaching using AI, and intelligent summarization of notes. Univw aims to enhance business efficiency by providing powerful features that streamline sales processes, improve data access control, integrate cloud telephony, bring data from external sources, offer a flexible workflow engine, and enable data visualization for better decision-making.

Tribe AI is a low code tool designed to rapidly build and coordinate multi-agent teams. It leverages the langgraph framework to customize and coordinate teams of agents, allowing tasks to be split among agents with different strengths for faster and better problem-solving. The tool supports persistent conversations, observability, tool calling, human-in-the-loop functionality, easy deployment with Docker, and multi-tenancy for managing multiple users and teams.

AgentOps is a toolkit for evaluating and developing robust and reliable AI agents. It provides benchmarks, observability, and replay analytics to help developers build better agents. AgentOps is open beta and can be signed up for here. Key features of AgentOps include: - Session replays in 3 lines of code: Initialize the AgentOps client and automatically get analytics on every LLM call. - Time travel debugging: (coming soon!) - Agent Arena: (coming soon!) - Callback handlers: AgentOps works seamlessly with applications built using Langchain and LlamaIndex.

RagaAI Catalyst is a comprehensive platform designed to enhance the management and optimization of LLM projects. It offers features such as project management, dataset management, evaluation management, trace management, prompt management, synthetic data generation, and guardrail management. These functionalities enable efficient evaluation and safeguarding of LLM applications.

Ollama is a lightweight, extensible framework for building and running language models on the local machine. It provides a simple API for creating, running, and managing models, as well as a library of pre-built models that can be easily used in a variety of applications. Ollama is designed to be easy to use and accessible to developers of all levels. It is open source and available for free on GitHub.

AutoGen is a framework that enables the development of LLM applications using multiple agents that can converse with each other to solve tasks. AutoGen agents are customizable, conversable, and seamlessly allow human participation. They can operate in various modes that employ combinations of LLMs, human inputs, and tools.

TaskingAI brings Firebase's simplicity to **AI-native app development**. The platform enables the creation of GPTs-like multi-tenant applications using a wide range of LLMs from various providers. It features distinct, modular functions such as Inference, Retrieval, Assistant, and Tool, seamlessly integrated to enhance the development process. TaskingAI’s cohesive design ensures an efficient, intelligent, and user-friendly experience in AI application development.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

SuperAGI is an open-source framework designed to build, manage, and run autonomous AI agents. It enables developers to create production-ready and scalable agents, extend agent capabilities with toolkits, and interact with agents through a graphical user interface. The framework allows users to connect to multiple Vector DBs, optimize token usage, store agent memory, utilize custom fine-tuned models, and automate tasks with predefined steps. SuperAGI also provides a marketplace for toolkits that enable agents to interact with external systems and third-party plugins.

AgentNeo is a Python package that provides functionalities for project, trace, dataset, experiment management. It allows users to authenticate, create projects, trace agents and LangGraph graphs, manage datasets, and run experiments with metrics. The tool aims to streamline AI project management and analysis by offering a comprehensive set of features.

AutoGPT is a revolutionary tool that empowers everyone to harness the power of AI. With AutoGPT, you can effortlessly build, test, and delegate tasks to AI agents, unlocking a world of possibilities. Our mission is to provide the tools you need to focus on what truly matters: innovation and creativity.

CrewAI is a cutting-edge framework designed to orchestrate role-playing autonomous AI agents. By fostering collaborative intelligence, CrewAI empowers agents to work together seamlessly, tackling complex tasks. It enables AI agents to assume roles, share goals, and operate in a cohesive unit, much like a well-oiled crew. Whether you're building a smart assistant platform, an automated customer service ensemble, or a multi-agent research team, CrewAI provides the backbone for sophisticated multi-agent interactions. With features like role-based agent design, autonomous inter-agent delegation, flexible task management, and support for various LLMs, CrewAI offers a dynamic and adaptable solution for both development and production workflows.

hongbomiao.com is a personal research and development (R&D) lab that facilitates the sharing of knowledge. The repository covers a wide range of topics including web development, mobile development, desktop applications, API servers, cloud native technologies, data processing, machine learning, computer vision, embedded systems, simulation, database management, data cleaning, data orchestration, testing, ops, authentication, authorization, security, system tools, reverse engineering, Ethereum, hardware, network, guidelines, design, bots, and more. It provides detailed information on various tools, frameworks, libraries, and platforms used in these domains.

The Multi-Agent -Custom Automation Engine Solution Accelerator is an AI-driven orchestration system that manages a group of AI agents to accomplish tasks based on user input. It uses a FastAPI backend to handle HTTP requests, processes them through various specialized agents, and stores stateful information using Azure Cosmos DB. The system allows users to focus on what matters by coordinating activities across an organization, enabling GenAI to scale, and is applicable to most industries. It is intended for developing and deploying custom AI solutions for specific customers, providing a foundation to accelerate building out multi-agent systems.

ONE is a modern web and AI agent development toolkit that empowers developers to build AI-powered applications with high performance, beautiful UI, AI integration, responsive design, type safety, and great developer experience. It is perfect for building modern web applications, from simple landing pages to complex AI-powered platforms.

FinRobot is an open-source AI agent platform designed for financial applications using large language models. It transcends the scope of FinGPT, offering a comprehensive solution that integrates a diverse array of AI technologies. The platform's versatility and adaptability cater to the multifaceted needs of the financial industry. FinRobot's ecosystem is organized into four layers, including Financial AI Agents Layer, Financial LLMs Algorithms Layer, LLMOps and DataOps Layers, and Multi-source LLM Foundation Models Layer. The platform's agent workflow involves Perception, Brain, and Action modules to capture, process, and execute financial data and insights. The Smart Scheduler optimizes model diversity and selection for tasks, managed by components like Director Agent, Agent Registration, Agent Adaptor, and Task Manager. The tool provides a structured file organization with subfolders for agents, data sources, and functional modules, along with installation instructions and hands-on tutorials.

Factorio Learning Environment is an open source framework designed for developing and evaluating LLM agents in the game of Factorio. It provides two settings: Lab-play with structured tasks and Open-play for building large factories. Results show limitations in spatial reasoning and automation strategies. Agents interact with the environment through code synthesis, observation, action, and feedback. Tools are provided for game actions and state representation. Agents operate in episodes with observation, planning, and action execution. Tasks specify agent goals and are implemented in JSON files. The project structure includes directories for agents, environment, cluster, data, docs, eval, and more. A database is used for checkpointing agent steps. Benchmarks show performance metrics for different configurations.

Agentarium is a powerful Python framework for managing and orchestrating AI agents with ease. It provides a flexible and intuitive way to create, manage, and coordinate interactions between multiple AI agents in various environments. The framework offers advanced agent management, robust interaction management, a checkpoint system for saving and restoring agent states, data generation through agent interactions, performance optimization, flexible environment configuration, and an extensible architecture for customization.

**Curated collection of papers and resources on how to unlock the reasoning ability of LLMs and MLLMs.** **Description in less than 400 words, no line breaks and quotation marks.** Large Language Models (LLMs) have revolutionized the NLP landscape, showing improved performance and sample efficiency over smaller models. However, increasing model size alone has not proved sufficient for high performance on challenging reasoning tasks, such as solving arithmetic or commonsense problems. This curated collection of papers and resources presents the latest advancements in unlocking the reasoning abilities of LLMs and Multimodal LLMs (MLLMs). It covers various techniques, benchmarks, and applications, providing a comprehensive overview of the field. **5 jobs suitable for this tool, in lowercase letters.** - content writer - researcher - data analyst - software engineer - product manager **Keywords of the tool, in lowercase letters.** - llm - reasoning - multimodal - chain-of-thought - prompt engineering **5 specific tasks user can use this tool to do, in less than 3 words, Verb + noun form, in daily spoken language.** - write a story - answer a question - translate a language - generate code - summarize a document

AI Hedge Fund is a proof of concept for an AI-powered hedge fund that explores the use of AI to make trading decisions. The project is for educational purposes only and simulates trading decisions without actual trading. It employs agents like Market Data Analyst, Valuation Agent, Sentiment Agent, Fundamentals Agent, Technical Analyst, Risk Manager, and Portfolio Manager to gather and analyze data, calculate risk metrics, and make trading decisions.

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