Intellecta
The ultimate AI Copilot for ecommerce
Intellecta is an AI-powered customer experience platform that helps businesses improve their response time, ticket resolution, ad performance, and NPS. It uses GPT models to respond to customer inquiries across various platforms, such as chat, social media, and email. Intellecta also enhances social media presence by automatically liking, replying to comments and DMs, and moderating content to protect brand reputation. Additionally, it provides insights extraction from social networks, email, and chat to help businesses understand customer interactions and identify trends.
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Features
- GPT-Powered Replies
- Product Inquiries
- Returns and Exchanges
- Presales FAQs
- Content Moderation
- Insights Extraction
- Edit Content
- Keep your brand voice
Advantages
- Improves response time
- Increases ticket resolution
- Boosts ad performance
- Enhances NPS
- Provides real-time insights
- Helps businesses stay ahead in customer engagement
- Protects brand reputation
- Customizable to match brand voice
Disadvantages
- May not be suitable for all businesses
- Can be expensive for some businesses
- May require some training to use effectively
Frequently Asked Questions
-
Q:How does Intellecta know my company information?
A:Intellecta links with your website to learn details like policies, products, stock, and FAQs, keeping its knowledge constantly updated. -
Q:How can I teach Intellecta?
A:Besides the automatic information Intellecta retrieves from your website, it also supports manual input, such as uploading documents or entering data directly into the platform. -
Q:How can I setup Intellecta?
A:Schedule a demo with our team, and we'll set up everything for you. -
Q:What happens if Intellecta doesn't know how to answer?
A:When Intellecta can't handle a query, it collects the client's email and sends the conversation details to a support agent for personalized help. -
Q:What is a credit?
A:A credit is a message replied by Intellecta. -
Q:Do greetings count as a credit?
A:No, greeting messages do not involve complex reasoning from Intellecta, so they are free. -
Q:Does hiding a negative facebook comment count as a credit?
A:No, if you are on the scaling or enterprise plan, content moderation is free and unlimited. If you're on the start plan, you're limited to 100 social media interactions, such as hiding a negative comment on Facebook or Instagram. -
Q:Can I cancel or downgrade my subscription?
A:Yes, you can cancel or downgrade the subscription at any time.
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