Converso
Save agent time with AI-powered customer support
Description:
Converso is an AI-powered customer support platform that enables businesses to connect their own AI Assistant with a shared team inbox, thereby automating first-line customer support and reducing workload for front-line agents. AI Assistants can be connected to different channels, such as webchat, WhatsApp, SMS, and conversations can be transferred to a human agent in the event that the query is too complex for the AI Assistant to manage. Converso also enables outbound conversations via WhatsApp and SMS, managed via the same inbox, for proactive customer engagement.
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Features
- Deploy your own AI Assistant "trained" on your product and company data
- Automate first-line support
- Handover to human agent
- View chat transcripts
- Boost customer satisfaction
Advantages
- Reduce agent message volumes by 50% whilst improving customer service levels
- Increase helpdesk productivity
- Fast, accurate responses
- Seamless agent input
- Boost lead generation
Disadvantages
- May require technical expertise to set up and integrate
- AI Assistants may not be able to handle all customer queries
- May not be suitable for all businesses
Frequently Asked Questions
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Q:What does Converso do?
A:Converso is an AI powered helpdesk that enables businesses to connect their own AI Assistant with a shared team inbox, thereby automating first line customer support and reducing workload for front line agents. -
Q:Why is Converso different?
A:At Converso, we’ve built our service so that it’s easy for businesses to leverage the increasing power of AI platforms and automation tools. We provide flexibility to build your own tailored assistant or chatbot based on your own data, and connect it with our helpdesk solution. -
Q:Which platforms does Converso integrate with?
A:Converso connects with OpenAI so you can deploy your own Custom GPT (via the Assistants API) across webchat, WhatsApp and SMS, connecting with your customers wherever they are, or exposing it to your internal users. We also connect with Voiceflow, so you can create your own automations and assistants, and also deploy these across multiple communication channels. -
Q:What is an AI Assistant?
A:An AI assistant is similar to a chatbot, but one that is “trained” on your own data. You upload information specific to your business, such as your website, product descriptions etc, and the assistant is then able to answer questions accurately only using this data.
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