Airkit.ai eCommerce
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Description:
Airkit.ai eCommerce is a code-free AI agent designed for e-commerce businesses. It uses GPT-4 technology to power AI agents that can resolve over 90% of customer questions instantly, 24/7. Airkit.ai integrates with popular e-commerce tools and systems, and can be used to provide proactive customer service, personalized experiences, and support for customer service teams.
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Features
- Resolves over 90% of customer questions instantly
- 24/7/365 support
- Easy to integrate with popular e-commerce tools and systems
- Provides proactive customer service
- Personalized experiences
- Support for customer service teams
Advantages
- Improved customer satisfaction
- Reduced service volumes
- Increased revenue opportunities
- Empowered customer service teams
- Trusted and compliant
Disadvantages
- May not be suitable for all businesses
- Requires training to use effectively
- Can be expensive
Frequently Asked Questions
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Q:What are AI Agents?
A:AI Agents are the core of Airkit.ai’s automation capabilities. Agent technology means we give agency and autonomy to the AI to decide the best course of action to deliver the best possible customer experience. -
Q:How are AI Agents different from traditional FAQ chatbots?
A:Traditional chatbots position themselves as being ‘AI driven’, but are in fact not very sophisticated with long, complicated setup and deployment timelines. These legacy solutions also tend to focus on deflecting customers to existing help pages or FAQ sections on the website rather than driving highly-personalized resolutions through empathetic and human-like conversations. -
Q:I already have a helpdesk/ticketing system - how is this different?
A:Airkit.ai eCommerce isn’t a helpdesk. Airkit.ai eCommerce is an AI Agent resolving customer queries and is often integrated within your current helpdesk system to make life easier for your CS team. -
Q:How does Airkit.ai work with my current set of tools and systems?
A:Airkit.ai eCommerce integrates with all popular eCommerce and helpdesk systems and augments your current tech stack as an AI Agent designed to instantly serve your customers. -
Q:What channels does the AI Agent work with?
A:Airkit.ai eCommerce AI Agents are capable of serving customers 24/7, 365 days a year across any channel (web chat, mobile, voice, and email) to ensure a fully-automated, seamless and delightful customer experience – anytime. Every time.
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