Best AI tools for< Scale Customer Service >

Zowie is an AI application that offers a comprehensive customer service solution by automating customer conversations, personalizing experiences, and enhancing customer satisfaction. It helps businesses handle inquiries, automate processes, and create exceptional customer experiences across various channels and languages. Zowie is engineered to increase revenue, reduce costs, build customer loyalty, and scale seamlessly, making it a valuable tool for brands looking to transform their customer service in the AI era.

HubSpot's Breeze is an AI tool that powers the entire customer platform, providing AI-powered solutions for marketing, sales, and customer service teams. With features like Breeze Copilot for task assistance, Breeze Agents for workflow automation, and Breeze Intelligence for data enrichment, the application aims to boost productivity, scale growth, and unlock actionable insights for businesses. HubSpot's AI capabilities are easy to use, offering a seamless experience for users across various functions.

AnsweriQ is an AI-powered platform that revolutionizes customer service and support by offering self-service AI and agent AI solutions. It automates customer queries, reduces handle times, and improves customer satisfaction through intelligent automation and assistance. AnsweriQ helps businesses decrease case volume, lower costs, scale customer service, and boost agent productivity. By harnessing the power of AI and RPA, AnsweriQ transforms traditional customer service processes, making them more efficient and effective.

DOO is an AI-powered customer experience platform that helps businesses automate interactions, personalize engagement, and scale customer service effortlessly across all channels. It seamlessly connects, customizes, and optimizes every interaction, bringing all customer conversations into one place. With features like automated responses, unified inbox, multi-channel integration, control tower, and analytics hub, DOO empowers businesses to elevate customer experience and optimize customer satisfaction. The platform enables quick, personalized responses, centralizes conversations, enhances team productivity, provides data insights, and offers personalized engagement. DOO is designed to transform customer experience through AI technology, offering significant growth, efficiency, and revenue benefits.

Front is an AI-powered platform designed to enhance customer service and operational efficiency. It offers a comprehensive suite of tools for managing shared inboxes, live chat support, team collaboration, AI chatbots, knowledge base management, workflow automation, integrations, and analytics. Front caters to various industries such as technology, financial services, logistics, manufacturing, professional services, and travel, providing solutions for customer service, operations, inbound sales, account management, and success. The platform aims to deliver exceptional customer experiences at scale by leveraging real-time collaboration, automation, and AI capabilities.

Cohere is a customer support platform that uses AI to help businesses resolve tickets faster and reduce costs. It offers a range of features, including automated ticket resolution, personalized answers, step-by-step guidance, and advanced analytics. Cohere integrates with existing support resources and can be implemented quickly and easily. It has been used by leading companies to achieve industry-leading outcomes, including Ramp, Loom, Rippling, OpenPhone, Flock Safety, and Podium.

Ultimate is a customer support automation platform powered by Generative AI. It offers AI-powered chat automation and ticket automation solutions for various industries such as Ecommerce, Financial Services, Travel, Telecommunications, and Healthtech. UltimateGPT is a bot that integrates with help centers to build bots in minutes. The platform provides backend integrations, analytics, and insights to enhance customer support processes and drive business growth.

StateSet's Cloud Platform provides direct-to-consumer (DTC) merchants with the tools and infrastructure they need to build faster, more autonomous commerce operations. The platform includes a suite of AI-powered automation tools that can help merchants streamline their workflows, improve customer satisfaction, and reduce costs. Some of the key features of the platform include:

Infobip is a leading provider of omnichannel communications solutions, enabling businesses to connect with their customers through a variety of channels, including SMS, RCS, MMS, WhatsApp, Viber, and more. Infobip's platform is used by over 70,000 businesses worldwide, and it processes over 450 billion interactions per year. Infobip's solutions are designed to help businesses improve customer engagement, increase sales, and reduce costs.

QuData is an AI and ML solutions provider that helps businesses enhance their value through AI/ML implementation, product design, QA, and consultancy services. They offer a range of services including ChatGPT integration, speech synthesis, speech recognition, image analysis, text analysis, predictive analytics, big data analysis, innovative research, and DevOps solutions. QuData has extensive experience in machine learning and artificial intelligence, enabling them to create high-quality solutions for specific industries, helping customers save development costs and achieve their business goals.

Maverick is an AI-generated video platform that helps ecommerce stores create personalized interactions with customers at scale. It uses generative AI video marketing to boost ecommerce LTV, increase conversion rates, and provide exceptional customer service through personalized video recordings and branded video pages. Maverick enables users to drive revenue and engagement by delivering personalized videos through email marketing platforms, with features like automatic personalization, easy integration with ESPs, and minimal setup requirements. The application has received positive feedback from merchants and customers alike, highlighting its ability to build trust, improve brand perception, and increase customer satisfaction.

Had-a Call is an AI-powered call management platform that revolutionizes customer outreach by breaking down language barriers and building stronger relationships with customers worldwide. It offers multi-language call center software, real-time call performance analytics, and scalable solutions for data-driven customer engagement. With Had-a Call, businesses can effortlessly scale their call center operations and make data-driven decisions to drive customer engagement and improve performance.

LivePerson is a conversational AI platform that helps businesses deliver personalized digital experiences. It offers a range of features, including a chatbot builder, natural language processing, and analytics. LivePerson's platform is used by businesses of all sizes, across a variety of industries, to improve customer service, sales, and marketing.

Aisera is a generative AI platform that provides various AI-powered solutions for businesses, including AI Copilot, AI Search, AI Assist, and AI Voice Bot. These solutions are designed to automate tasks, improve efficiency, and enhance customer experience. Aisera's AI Copilot acts as a proactive concierge, providing personalized assistance and automating workflows. AI Search offers enterprise-wide search capabilities powered by large language models (LLMs), ensuring personalized and privacy-aware results. AI Assist empowers agents with real-time answers, summaries, and next-best actions, boosting their productivity. AI Voice Bot enables natural language interactions, providing instant support and automating routine tasks.

EmpathixAI is an innovative AI tool designed to analyze and interpret human emotions through text and voice inputs. The tool uses advanced natural language processing and sentiment analysis algorithms to provide accurate insights into the emotional state of individuals. EmpathixAI helps businesses understand customer feedback, improve communication strategies, and enhance user experiences. With its user-friendly interface and powerful analytics capabilities, EmpathixAI is a valuable tool for companies looking to gain a deeper understanding of customer sentiment and emotions.

Ulai is a Gen-AI conversational commerce platform that helps businesses connect with their customers, acquire, retain, and engage them where they are most comfortable. It offers a range of features to help businesses increase revenue, including personalized recommendations, automated post-purchase processes, and seamless integration with third-party applications and CRMs.

Wizu is an AI-powered conversational survey platform designed to revolutionize customer feedback collection. By leveraging artificial intelligence, Wizu offers insightful and actionable feedback through intelligent follow-up questions, enhanced engagement, and quality insights. The platform combines AI efficiency with human-centric interactions to provide personalized feedback at scale. Wizu helps businesses make informed decisions by transforming raw feedback into compelling stories and actionable intelligence.

BHuman is a cutting-edge AI-powered platform that allows users to create personalized videos at scale. With BHuman, you can create a digital clone of yourself that can take meetings, talk to customers, market your business, and more. BHuman's AI technology is constantly innovating, and the platform integrates with over 6,000 apps, making it a versatile tool for businesses of all sizes.

Manifest AI is an AI application that offers ChatGPT, a powerful tool for individuals and businesses. ChatGPT is a large language model that can assist with various tasks such as generating creative text formats, research and development, and more. Manifest AI also provides automated quality management, customer experience design, and customer success manager services. The application aims to enhance customer service, boost sales, and improve overall business performance through AI-powered solutions.

Yepic AI is a real-time AI avatar technology for corporate learning and customer experience professionals wanting to significantly improve learning outcomes and deliver excellent customer service. It offers a range of products including asynchronous studio express, asynchronous studio pro, real-time video agents, and real-time asynchronous API. Yepic AI's avatars are knowledgeable, lifelike, and multilingual, and can be used for a variety of purposes such as education and training, health and fitness, and customer support.

This solution accelerator is built on Azure Cognitive Search Service and Azure OpenAI Service to synthesize post-contact center transcripts for intelligent contact center scenarios. It converts raw transcripts into customer call summaries to extract insights around product and service performance. Key features include conversation summarization, key phrase extraction, speech-to-text transcription, sensitive information extraction, sentiment analysis, and opinion mining. The tool enables data professionals to quickly analyze call logs for improvement in contact center operations.

FastWiki is an enterprise-level artificial intelligence customer service management system. It is a high-performance knowledge base system designed for large-scale information retrieval and intelligent search. Leveraging Microsoft's Semantic Kernel for deep learning and natural language processing, combined with .NET 8 and React framework, it provides an efficient, user-friendly, and scalable intelligent vector search platform. The system aims to offer an intelligent search solution that can understand and process complex queries, assisting users in quickly and accurately obtaining the needed information.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

CrewAI is a cutting-edge framework designed to orchestrate role-playing autonomous AI agents. By fostering collaborative intelligence, CrewAI empowers agents to work together seamlessly, tackling complex tasks. It enables AI agents to assume roles, share goals, and operate in a cohesive unit, much like a well-oiled crew. Whether you're building a smart assistant platform, an automated customer service ensemble, or a multi-agent research team, CrewAI provides the backbone for sophisticated multi-agent interactions. With features like role-based agent design, autonomous inter-agent delegation, flexible task management, and support for various LLMs, CrewAI offers a dynamic and adaptable solution for both development and production workflows.

Kairon is an open-source conversational digital transformation platform that helps build LLM-based digital assistants at scale. It provides a no-coding web interface for adapting, training, testing, and maintaining AI assistants. Kairon focuses on pre-processing data for chatbots, including question augmentation, knowledge graph generation, and post-processing metrics. It offers end-to-end lifecycle management, low-code/no-code interface, secure script injection, telemetry monitoring, chat client designer, analytics module, and real-time struggle analytics. Kairon is suitable for teams and individuals looking for an easy interface to create, train, test, and deploy digital assistants.

Azure OpenAI demos is a repository showcasing various demos and use cases of Azure OpenAI services. It includes demos for tasks such as image comparisons, car damage copilot, video to checklist generation, automatic data visualization, text analytics, and more. The repository provides a wide range of examples on how to leverage Azure OpenAI for different applications and industries.

ai-collective-tools is an open-source community dedicated to creating a comprehensive collection of AI tools for developers, researchers, and enthusiasts. The repository provides a curated selection of AI tools and resources across various categories such as 3D, Agriculture, Art, Audio Editing, Avatars, Chatbots, Code Assistant, Cooking, Copywriting, Crypto, Customer Support, Dating, Design Assistant, Design Generator, Developer, E-Commerce, Education, Email Assistant, Experiments, Fashion, Finance, Fitness, Fun Tools, Gaming, General Writing, Gift Ideas, HealthCare, Human Resources, Image Classification, Image Editing, Image Generator, Interior Designing, Legal Assistant, Logo Generator, Low Code, Models, Music, Paraphraser, Personal Assistant, Presentations, Productivity, Prompt Generator, Psychology, Real Estate, Religion, Research, Resume, Sales, Search Engine, SEO, Shopping, Social Media, Spreadsheets, SQL, Startup Tools, Story Teller, Summarizer, Testing, Text to Speech, Text to Image, Transcriber, Travel, Video Editing, Video Generator, Weather, Writing Generator, and Other Resources.

The Google Cloud Applied AI Engineering repository provides reference guides, blueprints, code samples, and hands-on labs developed by the Google Cloud Applied AI Engineering team. It contains resources for Generative AI on Vertex AI, including code samples and hands-on labs demonstrating the use of Generative AI models and tools in Vertex AI. Additionally, it offers reference guides and blueprints that compile best practices and prescriptive guidance for running large-scale AI/ML workloads on Google Cloud AI/ML infrastructure.

Speechless.AI is committed to integrating the superior language processing and deep reasoning capabilities of large language models into practical business applications. By enhancing the model's language understanding, knowledge accumulation, and text creation abilities, and introducing long-term memory, external tool integration, and local deployment, our aim is to establish an intelligent collaborative partner that can independently interact, continuously evolve, and closely align with various business scenarios.

Chat with your data using OpenAI and AI Search. This solution accelerator uses an Azure OpenAI GPT model and an Azure AI Search index generated from your data, which is integrated into a web application to provide a natural language interface, including speech-to-text functionality, for search queries. Users can drag and drop files, point to storage, and take care of technical setup to transform documents. There is a web app that users can create in their own subscription with security and authentication.

This repository showcases how to deploy generative AI models from Amazon SageMaker JumpStart using the AWS CDK. Generative AI is a type of AI that can create new content and ideas, such as conversations, stories, images, videos, and music. The repository provides a detailed guide on deploying image and text generative AI models, utilizing pre-trained models from SageMaker JumpStart. The web application is built on Streamlit and hosted on Amazon ECS with Fargate. It interacts with the SageMaker model endpoints through Lambda functions and Amazon API Gateway. The repository also includes instructions on setting up the AWS CDK application, deploying the stacks, using the models, and viewing the deployed resources on the AWS Management Console.

Milvus is an open-source vector database built to power embedding similarity search and AI applications. Milvus makes unstructured data search more accessible, and provides a consistent user experience regardless of the deployment environment. Milvus 2.0 is a cloud-native vector database with storage and computation separated by design. All components in this refactored version of Milvus are stateless to enhance elasticity and flexibility. For more architecture details, see Milvus Architecture Overview. Milvus was released under the open-source Apache License 2.0 in October 2019. It is currently a graduate project under LF AI & Data Foundation.

crewAI is a cutting-edge framework for orchestrating role-playing, autonomous AI agents. By fostering collaborative intelligence, CrewAI empowers agents to work together seamlessly, tackling complex tasks. It provides a flexible and structured approach to AI collaboration, enabling users to define agents with specific roles, goals, and tools, and assign them tasks within a customizable process. crewAI supports integration with various LLMs, including OpenAI, and offers features such as autonomous task delegation, flexible task management, and output parsing. It is open-source and welcomes contributions, with a focus on improving the library based on usage data collected through anonymous telemetry.

LLMOps with Prompt flow is a template and guidance for building LLM-infused apps using Prompt flow. It provides centralized code hosting, lifecycle management, variant and hyperparameter experimentation, A/B deployment, many-to-many dataset/flow relationships, multiple deployment targets, comprehensive reporting, BYOF capabilities, configuration-based development, local prompt experimentation and evaluation, endpoint testing, and optional Human-in-loop validation. The tool is customizable to suit various application needs.

Awesome AI is a curated list of artificial intelligence resources including courses, tools, apps, and open-source projects. It covers a wide range of topics such as machine learning, deep learning, natural language processing, robotics, conversational interfaces, data science, and more. The repository serves as a comprehensive guide for individuals interested in exploring the field of artificial intelligence and its applications across various domains.

Top AI Tools is a comprehensive, community-curated directory that aims to catalog and showcase the most outstanding AI-powered products. This index is not exhaustive, but rather a compilation of our research and contributions from the community.

Awesome AI Tools is a curated list of popular tools and resources for artificial intelligence enthusiasts. It includes a wide range of tools such as machine learning libraries, deep learning frameworks, data visualization tools, and natural language processing resources. Whether you are a beginner or an experienced AI practitioner, this repository aims to provide you with a comprehensive collection of tools to enhance your AI projects and research. Explore the list to discover new tools, stay updated with the latest advancements in AI technology, and find the right resources to support your AI endeavors.

This repository provides a curated list of papers, datasets, and resources related to the detection and mitigation of hallucinations in large language models (LLMs). Hallucinations refer to the generation of factually incorrect or nonsensical text by LLMs, which can be a significant challenge for their use in real-world applications. The resources in this repository aim to help researchers and practitioners better understand and address this issue.

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