Best AI tools for< Resolve Support Tickets >

Lina Chat is an AI-powered chatbot that helps businesses with customer support. It can answer questions instantly, resolve 80% of repeated support tickets, and is available 24/7. Lina Chat is easy to use and can be trained in minutes. It is a valuable tool for businesses that want to improve their customer service.

Unthread is an AI-powered support tool designed to streamline and automate customer support processes within Slack. It offers features such as AI-generated support responses, shared email inbox integration, in-app live chat, and ticket tracking. Unthread helps teams prioritize, assign, and resolve support tickets efficiently by leveraging AI technology. It also allows for seamless integration with task managers, CRMs, and other tools to enhance support workflows.

SupportAgent.ai is an AI-powered support agent that helps businesses automate their customer support conversations. It uses GPT-4, OpenAI's most advanced AI model, to quickly and accurately draft email replies. SupportAgent.ai learns from your previous replies and help docs to provide personalized and relevant responses. It can also filter by tags to ensure that the right answers are given to the right customers.

Certainly is an all-in-one chatbot platform designed for e-commerce businesses. It offers a range of features to enhance customer experience, including AI-powered product recommendations, automated support ticket resolution, and data collection. Certainly is trusted by leading global brands and has a proven track record of boosting average order value, deflecting support tickets, and collecting valuable customer data.

Open is an AI-powered customer support tool that automates responses to customer queries. It uses artificial intelligence to understand and respond to customer messages, providing quick and accurate solutions. Open streamlines the customer support process, saving time and improving efficiency for businesses. With its AI autopilot feature, Open can handle a large volume of customer inquiries without human intervention, ensuring round-the-clock support for users. The tool is designed to enhance customer satisfaction and optimize support operations.

Astro System is an AI-powered automation platform that revolutionizes customer support by merging AI email assistance, help desk services, and AI-driven dispute resolution. It enables businesses to minimize expenses, uplift support staff, and ensure customer contentment through sophisticated AI responses and personalized interactions.

Zenbots is a Zendesk AI chatbot that provides dedicated Zendesk support with access to all of your Zendesk support articles. It is designed to speed up operations, assist agents, or even let customers solve problems on their own. Zenbots can be integrated into existing workflows with just a few clicks and can be set up in under 24 hours. It offers a free 7-day trial.

Help.center is a customer support knowledge base powered by AI that empowers businesses to reduce support tickets significantly and help more customers faster. It offers AI chatbot and knowledge base features to enable self-service for customers, manage customer conversations efficiently, and improve customer satisfaction rates. The application is designed to provide 24x7 support, multilingual assistance, and automatic learning capabilities. Help.center is trusted by over 500 companies and offers a user-friendly interface for easy integration into product ecosystems.

Turtle is an AI-powered customer service chatbot that offers a comprehensive CRM platform for businesses. It enables teams to cover the entire customer journey, collaborate seamlessly, and manage various tasks such as live chat, support tickets, sales funnel, and product analytics on a single platform. With features like secure data storage, cost reduction, and improved customer retention, Turtle aims to streamline customer service operations and enhance user experience.

JustReply is a customer support tool designed for teams that use Slack. It enables users to manage, respond, and resolve customer support conversations directly within their Slack workspace. JustReply offers features such as a beautiful helpcenter with customizable templates, flexible chat widget supporting various communication channels, minimalist inbox for prioritizing conversations, speedy macros for quick responses, powerful search functionality, and a smart editor for creating and editing support articles. The tool aims to streamline customer support processes and improve efficiency for smaller teams that heavily rely on Slack for communication and collaboration.

Forethought is a customer support AI platform that uses generative AI to automate tasks and improve efficiency. It offers a range of features including automatic ticket resolution, sentiment analysis, and agent assist. Forethought's platform is designed to help businesses save costs, improve customer satisfaction, and increase agent productivity.

Cohere is a customer support platform that uses AI to help businesses resolve tickets faster and reduce costs. It offers a range of features, including automated ticket resolution, personalized answers, step-by-step guidance, and advanced analytics. Cohere integrates with existing support resources and can be implemented quickly and easily. It has been used by leading companies to achieve industry-leading outcomes, including Ramp, Loom, Rippling, OpenPhone, Flock Safety, and Podium.

CX Genie is an AI-powered customer support platform that offers a comprehensive solution for businesses seeking to enhance their customer support operations. It leverages advanced AI technology to deliver smarter, faster, and more accurate customer support, including AI chatbots, help desk management, workflow automation, product data synchronization, and ticket management. With features like seamless integrations, customizable plans, and a user-friendly interface, CX Genie aims to provide outstanding customer support and drive business growth.

ChatFlow is an AI-driven customer support application that revolutionizes customer service for startups and SMEs. It offers a modern, scalable, and intelligent solution to help businesses build customer satisfaction. With features like live chat, AI-powered chatbots, automated ticketing, multi-channel integration, analytics and reporting, and a knowledge base, ChatFlow empowers businesses to provide unrivaled customer support. The application ensures high availability with 24/7 automated customer support, reducing wait times and increasing customer happiness.

Rezolve.ai is a Generative AI-powered modern Employee Service Desk that brings instant employee support within Microsoft Teams, reducing enterprise friction and enhancing the employee experience.

Mava is a customer support platform that uses AI to help businesses manage their support operations. It offers a range of features, including a shared inbox, a Discord bot, and a knowledge base. Mava is designed to help businesses scale their support operations and improve their customer satisfaction.

DeskDay is a Conversational Service Automation (CSA) platform designed for Managed Service Providers (MSPs) to deliver exceptional IT support. It offers chat-based ticketing, instant notifications, smart quality assurance, efficient billing, chat-based project management, and intelligent timesheet tracking. DeskDay aims to streamline service delivery, boost tech productivity, and reduce tool fatigue for MSPs and their customers.

Leena AI is a Gen AI employee assistant that reduces IT, HR, Finance tickets. It guarantees a 70% self-service ratio in the contract. Leena AI centralizes knowledge that is scattered across the enterprise, making information easy to find right on chat with a simple query. The knowledge is auto-updated when changes are made, so your employees always get support that is both relevant and accurate. Leena AI integrates with all knowledge base systems within your enterprise from day one, eliminating the need for any consolidation or migration effort across the knowledge base systems. The work assistant tailors responses to employee queries based on their role, team and access level which boosts employee experience while adhering to security protocols and preventing unauthorized access to information. Leena AI analyzes historically closed tickets and learns from their resolutions to create knowledge articles that can prevent similar tickets from being raised again. Leena AI breaks down large policy documents and knowledge articles into consumable snippets so the responses are sharper and more specific to the employee’s query.

Gladly is an AI-powered Customer Service Platform that focuses on delivering exceptional customer experiences by centering on people rather than tickets. It offers a unified solution for customer communication across various channels, combining AI technology with human support to enhance efficiency, decrease costs, and drive revenue growth. Gladly stands out for its customer-centric approach, personalized self-service, and the ability to maintain a single lifelong conversation with customers. The platform is trusted by world-renowned brands and has proven success stories in improving customer interactions and agent productivity.

BoldDesk by Syncfusion is a comprehensive customer service software designed to effortlessly resolve 70% of customer inquiries. It offers features such as ticketing system, live chat support, omnichannel inbox, knowledge base, task management, and AI Copilot. The application aims to enhance customer service efficiency through automation, collaboration, and customization. BoldDesk provides workflow automation, contact management, reports & analytics, mobile app, customer portal, apps & integrations, and satisfaction survey (CSAT). It caters to startups, small businesses, and enterprises, offering solutions for email ticketing, shared inbox software, multi-brand help desk, internal help desk software, trouble ticketing software, and embedded help widgets.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

The Slack Bot is a tool designed to enhance the workflow of development teams by integrating with Jenkins, GitHub, GitLab, and Jira. It allows for custom commands, macros, crons, and project-specific commands to be implemented easily. Users can interact with the bot through Slack messages, execute commands, and monitor job progress. The bot supports features like starting and monitoring Jenkins jobs, tracking pull requests, querying Jira information, creating buttons for interactions, generating images with DALL-E, playing quiz games, checking weather, defining custom commands, and more. Configuration is managed via YAML files, allowing users to set up credentials for external services, define custom commands, schedule cron jobs, and configure VCS systems like Bitbucket for automated branch lookup in Jenkins triggers.

**Advising App™** is a software solution created by Canyon GBS™ that includes a robust personal assistant designed to support student service professionals in their day-to-day roles. The assistant can help with research tasks, draft communication, language translation, content creation, student profile analysis, project planning, ideation, and much more. The software also includes a student service CRM designed to support the management of prospective and enrolled students. Key features of the CRM include record management, email and SMS, service management, caseload management, task management, interaction tracking, files and documents, and much more.

AI-powered call center solution with Azure and OpenAI GPT. The bot can answer calls, understand the customer's request, and provide relevant information or assistance. It can also create a todo list of tasks to complete the claim, and send a report after the call. The bot is customizable, and can be used in multiple languages.

The `mystic` framework provides a collection of optimization algorithms and tools that allow the user to robustly solve hard optimization problems. It offers fine-grained power to monitor and steer optimizations during the fit processes. Optimizers can advance one iteration or run to completion, with customizable stop conditions. `mystic` optimizers share a common interface for easy swapping without writing new code. The framework supports parameter constraints, including soft and hard constraints, and provides tools for scientific machine learning, uncertainty quantification, adaptive sampling, nonlinear interpolation, and artificial intelligence. `mystic` is actively developed and welcomes user feedback and contributions.

Auto-subs is a tool designed to automatically transcribe editing timelines using OpenAI Whisper and Stable-TS for extreme accuracy. It generates subtitles in a custom style, is completely free, and runs locally within Davinci Resolve. It works on Mac, Linux, and Windows, supporting both Free and Studio versions of Resolve. Users can jump to positions on the timeline using the Subtitle Navigator and translate from any language to English. The tool provides a user-friendly interface for creating and customizing subtitles for video content.

Strict JSON is a framework designed to handle JSON outputs with complex structures, fixing issues that standard json.loads() cannot resolve. It provides functionalities for parsing LLM outputs into dictionaries, supporting various data types, type forcing, and error correction. The tool allows easy integration with OpenAI JSON Mode and offers community support through tutorials and discussions. Users can download the package via pip, set up API keys, and import functions for usage. The tool works by extracting JSON values using regex, matching output values to literals, and ensuring all JSON fields are output by LLM with optional type checking. It also supports LLM-based checks for type enforcement and error correction loops.

AIHub is a client that integrates the capabilities of multiple large models, allowing users to quickly and easily build their own personalized AI assistants. It supports custom plugins for endless possibilities. The tool provides powerful AI capabilities, rich configuration options, customization of AI assistants for text and image conversations, AI drawing, installation of custom plugins, personal knowledge base building, AI calendar generation, support for AI mini programs, and ongoing development of additional features. Users can download the application package from the release section, resolve issues related to macOS app installation, and contribute ideas by submitting issues. The project development involves installation, development, and building processes for different operating systems.

PyLLMCore is a light-weighted interface with Large Language Models with native support for llama.cpp, OpenAI API, and Azure deployments. It offers a Pythonic API that is simple to use, with structures provided by the standard library dataclasses module. The high-level API includes the assistants module for easy swapping between models. PyLLMCore supports various models including those compatible with llama.cpp, OpenAI, and Azure APIs. It covers use cases such as parsing, summarizing, question answering, hallucinations reduction, context size management, and tokenizing. The tool allows users to interact with language models for tasks like parsing text, summarizing content, answering questions, reducing hallucinations, managing context size, and tokenizing text.

Venom is a high-performance system developed with JavaScript to create a bot for WhatsApp, support for creating any interaction, such as customer service, media sending, sentence recognition based on artificial intelligence and all types of design architecture for WhatsApp.

Node.js bindings for OpenAI's Whisper model that automatically converts audio to WAV format with a 16000 Hz frequency to support the whisper model. It outputs transcripts to various formats, is optimized for CPU including Apple Silicon ARM, provides timestamp precision to single word, allows splitting on word rather than token, translation from source language to English, and conversion of audio format to WAV for whisper model support.

WPPConnect is an open source project developed by the JavaScript community with the aim of exporting functions from WhatsApp Web to the node, which can be used to support the creation of any interaction, such as customer service, media sending, intelligence recognition based on phrases artificial and many other things.

libLLM is an open-source project designed for efficient inference of large language models (LLM) on personal computers and mobile devices. It is optimized to run smoothly on common devices, written in C++14 without external dependencies, and supports CUDA for accelerated inference. Users can build the tool for CPU only or with CUDA support, and run libLLM from the command line. Additionally, there are API examples available for Python and the tool can export Huggingface models.

OpenedAI Speech is a free, private text-to-speech server compatible with the OpenAI audio/speech API. It offers custom voice cloning and supports various models like tts-1 and tts-1-hd. Users can map their own piper voices and create custom cloned voices. The server provides multilingual support with XTTS voices and allows fixing incorrect sounds with regex. Recent changes include bug fixes, improved error handling, and updates for multilingual support. Installation can be done via Docker or manual setup, with usage instructions provided. Custom voices can be created using Piper or Coqui XTTS v2, with guidelines for preparing audio files. The tool is suitable for tasks like generating speech from text, creating custom voices, and multilingual text-to-speech applications.

genai is a multi-AI providers library for Rust that aims to provide a common and ergonomic single API to various generative AI providers such as OpenAI, Anthropic, Cohere, Ollama, and Gemini. It focuses on standardizing chat completion APIs across major AI services, prioritizing ergonomics and commonality. The library initially focuses on text chat APIs and plans to expand to support images, function calling, and more in the future versions. Version 0.1.x will have breaking changes in patches, while version 0.2.x will follow semver more strictly. genai does not provide a full representation of a given AI provider but aims to simplify the differences at a lower layer for ease of use.

Spring AI Alibaba is an AI application framework for Java developers that seamlessly integrates with Alibaba Cloud QWen LLM services and cloud-native infrastructures. It provides features like support for various AI models, high-level AI agent abstraction, function calling, and RAG support. The framework aims to simplify the development, evaluation, deployment, and observability of AI native Java applications. It offers open-source framework and ecosystem integrations to support features like prompt template management, event-driven AI applications, and more.

Wllama is a WebAssembly binding for llama.cpp, a high-performance and lightweight language model library. It enables you to run inference directly on the browser without the need for a backend or GPU. Wllama provides both high-level and low-level APIs, allowing you to perform various tasks such as completions, embeddings, tokenization, and more. It also supports model splitting, enabling you to load large models in parallel for faster download. With its Typescript support and pre-built npm package, Wllama is easy to integrate into your React Typescript projects.

The stable-diffusion.cpp repository provides an implementation for inferring stable diffusion in pure C/C++. It offers features such as support for different versions of stable diffusion, lightweight and dependency-free implementation, various quantization support, memory-efficient CPU inference, GPU acceleration, and more. Users can download the built executable program or build it manually. The repository also includes instructions for downloading weights, building from scratch, using different acceleration methods, running the tool, converting weights, and utilizing various features like Flash Attention, ESRGAN upscaling, PhotoMaker support, and more. Additionally, it mentions future TODOs and provides information on memory requirements, bindings, UIs, contributors, and references.

A specialized assistant for Helpdesk information of companies and organizations.

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Expert in crafting empathetic, professional emails for customer support.

From setting up a printer to troubleshooting a device, I’m here to help you step-by-step.

Microsoft 365 support agent, redirects admin-level requests to PCT Support.

TechLine employee providing concise, human-like, and knowledgeable tech support in German.

Expert in product return policies and consumer rights, with a focus on clarity and support.

ヤナギダ・システムズのカスタマーサポート用ChatBotです。

Helps resolve Game Maker & GML related questions.

日常のパソコントラブルを日本語で解決します！

Hello I'm Case Finisher Assistant! What would you like help with today?

Ignora linguagem ofensiva, focando em atendimento qualitativo.

GTP with information about Trellix ETP solution

Jakob siger: Ja eller Nej

しっかりした顧客対応をしてくれるAIです。TANAKAさんです。

A knowledgeable guide on customer service best practices and terminology.

A helpful and empathetic assistant for customer service inquiries.

A sales enablement assistant for content creation and query resolution.

さまざまな問い合わせに対応する適応性と多様性を備えたチャットボット

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