Best AI tools for< Reduce Support Tickets >

Guidejar is an AI-powered tool that allows users to create interactive product demos and step-by-step guides effortlessly. It simplifies complex processes by providing easy-to-follow guides with AI superpowers. Trusted by teams worldwide, Guidejar helps transform any process into an interactive demo or guide. Users can customize their guides, share them easily, and enhance them with AI magic, voiceovers, and translations. With features like browser extension, branding, step management, guide views, and call-to-action, Guidejar boosts user activation and conversion rates. It offers different pricing plans to cater to various user needs, from free basic features to premium plans with extensive customization and analytics.

The website offers a no-code AI-powered user assistance tool that helps turn knowledge bases into proactive in-app support. It features Explain This for in-app contextual mastery, Chatbot for real-time intelligent responses, Tooltips for effortless interaction, Widget for a centralized help hub, Knowledge Base for context-based empowerment, and Ticket Form for hassle-free issue reporting. The tool supports seven languages and aims to boost product adoption while reducing support tickets.

Help.center is a customer support knowledge base powered by AI that empowers businesses to reduce support tickets significantly and help more customers faster. It offers AI chatbot and knowledge base features to enable self-service for customers, manage customer conversations efficiently, and improve customer satisfaction rates. The application is designed to provide 24x7 support, multilingual assistance, and automatic learning capabilities. Help.center is trusted by over 500 companies and offers a user-friendly interface for easy integration into product ecosystems.

GoodGist is an AI platform that focuses on customer and partner enablement. It offers autonomous learning, support, and knowledge management powered by AI to help software companies onboard faster, implement better, and support stronger. The platform provides personalized training, reduces support tickets, generates reference architectures, and facilitates collaboration among teams and partners. GoodGist aims to enhance software proficiency, reduce support costs, improve customer satisfaction, and increase partner engagement through hyper-personalized learning experiences and adaptive content support.

SiteSpeakAI is an AI-powered platform that enables users to automate their customer support by creating custom GPT chatbots trained on their content. The chatbots can be integrated into websites, Slack, Telegram, and more to provide 24/7 responses to visitor queries, thereby reducing support tickets. The platform offers smart AI chatbot training, customization options, analytics, and integration with various tools and platforms.

Yuma AI is an automated AI customer service platform designed specifically for e-commerce businesses. It empowers Shopify merchants to boost agent productivity and reduce operating costs by automating mundane tasks, providing 24/7 customer support, and improving customer satisfaction. Yuma AI seamlessly integrates with various e-commerce tools and plugins, enabling businesses to streamline their customer service operations and maximize ROI.

Cohere is a customer support platform that uses AI to help businesses resolve tickets faster and reduce costs. It offers a range of features, including automated ticket resolution, personalized answers, step-by-step guidance, and advanced analytics. Cohere integrates with existing support resources and can be implemented quickly and easily. It has been used by leading companies to achieve industry-leading outcomes, including Ramp, Loom, Rippling, OpenPhone, Flock Safety, and Podium.

Manifest AI is a GPT-powered AI shopping assistant designed for Shopify stores. It enhances customer experiences by providing AI-driven search, nudges, support, and quizzes for a smoother shopping journey. The application integrates with eCommerce tech stack, generates tickets on helpdesk, and offers personalized shopping experiences. Manifest AI aims to redefine ecommerce by simplifying every step of shopping with AI technology, offering intelligent and personalized shopping experiences to customers worldwide.

EmailTree is an AI-powered email management platform that helps businesses automate their email responses, prioritize and organize tickets, and quickly integrate their data. With EmailTree, businesses can improve their customer experience, reduce their first response rate, and drive more revenue.

Twig AI is an AI tool designed for Customer Experience, offering an AI assistant that resolves customer issues instantly, supporting both users and support agents 24/7. It provides features like converting user requests into API calls, instant responses for user questions, and factual answers cited with trustworthy sources. Twig simplifies data retrieval from external sources, offers personalization options, and includes a built-in knowledge base. The tool aims to drive agent productivity, provide insights to monitor customer experience, and offers various application interfaces for different user roles.

Rep AI is an eCommerce shopping assistant and Shopify AI sales chatbot app solution that transforms conversations into revenue growth, reduces support tickets, and provides shopper intelligence. It guides and supports shoppers, boosts sales, resolves inquiries, and delivers data-driven insights for an optimized shopping experience. Rep AI offers features like converting browsers into buyers with precise timing, assisting and guiding shoppers at every step, selling while you sleep with AI-generated sales, providing insights through AI-driven metrics, and ensuring data security and compliance. The application has been praised by various brands for its significant impact on conversions, customer support, and revenue growth.

ChatCube is an AI-powered chatbot maker that allows users to create chatbots for their websites without coding. It uses advanced AI technology to train chatbots on any document or website within 60 seconds. ChatCube offers a range of features, including a user-friendly visual editor, lightning-fast integration, fine-tuning on specific data sources, data encryption and security, and customizable chatbots. By leveraging the power of AI, ChatCube helps businesses improve customer support efficiency and reduce support ticket reductions by up to 28%.

Risotto is an AI help desk application designed to streamline IT support processes. It offers features such as automatic ticket creation, routing, workflows, and escalations, as well as integrations with popular knowledge stores. Risotto aims to enhance security, improve employee experience, and save time and money by automating access requests and providing 24/7 support. The application leverages AI to provide fast responses, reduce support overhead, and handle access requests through natural language, ultimately making IT teams more efficient and effective.

Deflekt.ai is an AI-powered application designed to automate replies on all support channels. It helps businesses deflect customer and coworker support tickets by answering questions automatically. The tool can be integrated with various channels like web chat, email, Slack, and Teams, making it a versatile solution for support teams. Deflekt.ai allows users to customize content, localize responses, and provide human support when needed. With features like document hosting, channel activation, and conversation monitoring, Deflekt.ai streamlines support processes and reduces workload.

The website offers AI-powered solutions for customer service automation, including chatbots, email bots, and ticket system assistants. It provides tools like OMQ Chatbot, OMQ Help, OMQ Contact, OMQ Assist, and OMQ Reply to streamline customer interactions and improve efficiency. The platform leverages artificial intelligence to provide real-time responses, reduce support efforts, and enhance customer satisfaction across various communication channels.

CyanArrow is an AI-first help desk application designed for solopreneurs to supercharge their customer service with AI chatbots and ticketing system. The application aims to address the challenges faced by solopreneurs in providing 24/7 customer support, leading to service gaps and unhappy customers. CyanArrow offers features such as 24/7 quality support, instant FAQ responses, time and resource savings, efficiency boost, and ticket volume reduction. The application helps businesses enhance customer support, save time, and ultimately boost profits by leveraging AI technology.

Gaspar AI is an AI application that offers AI support capabilities for businesses. It uses Generative AI to automate tasks, streamline operations, and provide instant answers to employee helpdesk issues. The application aims to boost engagement, amplify productivity, and optimize knowledge management within companies. Gaspar AI integrates seamlessly with popular chat platforms like Slack, MS Teams, and Jira to provide an effortless support experience. With features such as Auto-resolve issues, Automate processes, Offer instant answers, Accelerate approvals, and Optimise knowledge management, Gaspar AI helps reduce manual work, automate repetitive tasks, and enhance overall business efficiency.

Leena AI is a Gen AI employee assistant that reduces IT, HR, Finance tickets. It guarantees a 70% self-service ratio in the contract. Leena AI centralizes knowledge that is scattered across the enterprise, making information easy to find right on chat with a simple query. The knowledge is auto-updated when changes are made, so your employees always get support that is both relevant and accurate. Leena AI integrates with all knowledge base systems within your enterprise from day one, eliminating the need for any consolidation or migration effort across the knowledge base systems. The work assistant tailors responses to employee queries based on their role, team and access level which boosts employee experience while adhering to security protocols and preventing unauthorized access to information. Leena AI analyzes historically closed tickets and learns from their resolutions to create knowledge articles that can prevent similar tickets from being raised again. Leena AI breaks down large policy documents and knowledge articles into consumable snippets so the responses are sharper and more specific to the employee’s query.

SupportLogic is a cloud-based support experience management platform that uses AI to help businesses improve their customer support operations. The platform provides a range of features, including sentiment analysis, case routing, and quality monitoring, that can help businesses to identify and resolve customer issues quickly and efficiently. SupportLogic also offers a number of integrations with popular CRM and ticketing systems, making it easy to implement and use.

SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. It offers a range of features, including sentiment analysis, backlog management, intelligent case routing, proactive alerts, swarming and collaboration, account health management, customer support analytics, text analytics, SLA/SLO management, quality monitoring and coaching, agent productivity, and translation. SupportLogic integrates with existing ticketing systems and apps, and can be implemented within 45 days.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

HolmesGPT is an open-source DevOps assistant powered by OpenAI or any tool-calling LLM of your choice. It helps in troubleshooting Kubernetes, incident response, ticket management, automated investigation, and runbook automation in plain English. The tool connects to existing observability data, is compliance-friendly, provides transparent results, supports extensible data sources, runbook automation, and integrates with existing workflows. Users can install HolmesGPT using Brew, prebuilt Docker container, Python Poetry, or Docker. The tool requires an API key for functioning and supports OpenAI, Azure AI, and self-hosted LLMs.

KubeSphere is a distributed operating system for cloud-native application management, using Kubernetes as its kernel. It provides a plug-and-play architecture, allowing third-party applications to be seamlessly integrated into its ecosystem. KubeSphere is also a multi-tenant container platform with full-stack automated IT operation and streamlined DevOps workflows. It provides developer-friendly wizard web UI, helping enterprises to build out a more robust and feature-rich platform, which includes most common functionalities needed for enterprise Kubernetes strategy.

Liger Kernel is a collection of Triton kernels designed for LLM training, increasing training throughput by 20% and reducing memory usage by 60%. It includes Hugging Face Compatible modules like RMSNorm, RoPE, SwiGLU, CrossEntropy, and FusedLinearCrossEntropy. The tool works with Flash Attention, PyTorch FSDP, and Microsoft DeepSpeed, aiming to enhance model efficiency and performance for researchers, ML practitioners, and curious novices.

LLMWare is a framework for quickly developing LLM-based applications including Retrieval Augmented Generation (RAG) and Multi-Step Orchestration of Agent Workflows. This project provides a comprehensive set of tools that anyone can use - from a beginner to the most sophisticated AI developer - to rapidly build industrial-grade, knowledge-based enterprise LLM applications. Our specific focus is on making it easy to integrate open source small specialized models and connecting enterprise knowledge safely and securely.

big-AGI is an AI suite designed for professionals seeking function, form, simplicity, and speed. It offers best-in-class Chats, Beams, and Calls with AI personas, visualizations, coding, drawing, side-by-side chatting, and more, all wrapped in a polished UX. The tool is powered by the latest models from 12 vendors and open-source servers, providing users with advanced AI capabilities and a seamless user experience. With continuous updates and enhancements, big-AGI aims to stay ahead of the curve in the AI landscape, catering to the needs of both developers and AI enthusiasts.

PR-Agent is a tool that helps to efficiently review and handle pull requests by providing AI feedbacks and suggestions. It supports various commands such as generating PR descriptions, providing code suggestions, answering questions about the PR, and updating the CHANGELOG.md file. PR-Agent can be used via CLI, GitHub Action, GitHub App, Docker, and supports multiple git providers and models. It emphasizes real-life practical usage, with each tool having a single GPT-4 call for quick and affordable responses. The PR Compression strategy enables effective handling of both short and long PRs, while the JSON prompting strategy allows for modular and customizable tools. PR-Agent Pro, the hosted version by CodiumAI, provides additional benefits such as full management, improved privacy, priority support, and extra features.

The `mystic` framework provides a collection of optimization algorithms and tools that allow the user to robustly solve hard optimization problems. It offers fine-grained power to monitor and steer optimizations during the fit processes. Optimizers can advance one iteration or run to completion, with customizable stop conditions. `mystic` optimizers share a common interface for easy swapping without writing new code. The framework supports parameter constraints, including soft and hard constraints, and provides tools for scientific machine learning, uncertainty quantification, adaptive sampling, nonlinear interpolation, and artificial intelligence. `mystic` is actively developed and welcomes user feedback and contributions.

Glide is a cloud-native LLM gateway that provides a unified REST API for accessing various large language models (LLMs) from different providers. It handles LLMOps tasks such as model failover, caching, key management, and more, making it easy to integrate LLMs into applications. Glide supports popular LLM providers like OpenAI, Anthropic, Azure OpenAI, AWS Bedrock (Titan), Cohere, Google Gemini, OctoML, and Ollama. It offers high availability, performance, and observability, and provides SDKs for Python and NodeJS to simplify integration.

SudoLang is a programming language designed for collaboration with AI language models like ChatGPT, Bing Chat, Anthropic Claude, Google Gemini, Meta's Llama models, etc. It emphasizes natural language constraint-based programming, interfaces, semantic pattern matching, referential omnipotence, function composition, and Mermaid diagrams. SudoLang is easier to learn than traditional programming languages, improves reasoning performance, and offers a declarative, constraint-based, interface-oriented approach. It provides structured pseudocode for complex prompts, reducing prompting costs and response times.

Voicechat2 is a fast, fully local AI voice chat tool that uses WebSockets for communication. It includes a WebSocket server for remote access, default web UI with VAD and Opus support, and modular/swappable SRT, LLM, TTS servers. Users can customize components like SRT, LLM, and TTS servers, and run different models for voice-to-voice communication. The tool aims to reduce latency in voice communication and provides flexibility in server configurations.

Lobe Icons is a collection of popular AI / LLM Model Brand SVG logos and icons. It features lightweight and scalable icons designed with highly optimized scalable vector graphics (SVG) for optimal performance. The collection is tree-shakable, allowing users to import only the icons they need to reduce the overall bundle size of their projects. Lobe Icons has an active community of designers and developers who can contribute and seek support on platforms like GitHub and Discord. The repository supports a wide range of brands across different models, providers, and applications, with more brands continuously being added through contributions. Users can easily install Lobe UI with the provided commands and integrate it with NextJS for server-side rendering. Local development can be done using Github Codespaces or by cloning the repository. Contributions are welcome, and users can contribute code by checking out the GitHub Issues. The project is MIT licensed and maintained by LobeHub.

LMCache is a serving engine extension designed to reduce time to first token (TTFT) and increase throughput, particularly in long-context scenarios. It stores key-value caches of reusable texts across different locations like GPU, CPU DRAM, and Local Disk, allowing the reuse of any text in any serving engine instance. By combining LMCache with vLLM, significant delay savings and GPU cycle reduction are achieved in various large language model (LLM) use cases, such as multi-round question answering and retrieval-augmented generation (RAG). LMCache provides integration with the latest vLLM version, offering both online serving and offline inference capabilities. It supports sharing key-value caches across multiple vLLM instances and aims to provide stable support for non-prefix key-value caches along with user and developer documentation.

This repository contains an implementation of Ring Attention, a technique for processing large sequences in transformers. Ring Attention splits the data across the sequence dimension and applies ring reduce to the processing of the tiles of the attention matrix, similar to flash attention. It also includes support for Striped Attention, a follow-up paper that permutes the sequence for better workload balancing for autoregressive transformers, and grouped query attention, which saves on communication costs during the ring reduce. The repository includes a CUDA version of the flash attention kernel, which is used for the forward and backward passes of the ring attention. It also includes logic for splitting the sequence evenly among ranks, either within the attention function or in the external ring transformer wrapper, and basic test cases with two processes to check for equivalent output and gradients.

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