Best AI tools for< Monitor Service Quality >

AutoRadiant is an AI-powered audio monitoring tool designed for businesses to enhance customer experience and optimize operations. It provides real-time audio transcription and insightful analytics, enabling efficient business operations accessible anytime and anywhere. With features like AI noise reduction, daily transcription summaries, and instant alerts, AutoRadiant helps businesses focus on meaningful customer interactions, turn conversations into actionable insights, and make data-driven decisions. The tool ensures top-notch security measures, strict privacy protocols, and full legal compliance to protect business and customer data.

BigPanda is an AI-powered ITOps platform that helps teams gain efficiency, improve service quality, and reduce costs. It provides automated detection and alert intelligence, automated investigation and incident intelligence, automated remediation and workflow automation, and unified analytics and ready-to-use dashboards.

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

Observe.AI is a conversation intelligence software designed for contact centers, offering a suite of AI-powered tools to enhance customer interactions, support agents in real-time, and improve overall customer satisfaction. The platform combines advanced analytics, automation, and real-time assistance to drive continuous improvement and boost operational efficiency. Trusted by over 350 enterprises worldwide, Observe.AI helps businesses transform customer conversations into actionable insights, leading to measurable results such as increased sales conversions, improved compliance adherence, and enhanced customer sentiment.

Unbabel is a Language Operations Platform powered by AI that offers seamless multilingual translation services. It empowers businesses to bring in human review when needed, saving costs and improving translation quality. With real-time quality reporting, customization, and control, Unbabel helps businesses meet their global translation needs efficiently and effectively.

LatenceTech is a tech startup that specializes in network latency monitoring and analysis. The platform offers real-time monitoring, prediction, and in-depth analysis of network latency using AI software. It provides cloud-based network analytics, versatile network applications, and data science-driven network acceleration. LatenceTech focuses on customer satisfaction by providing full customer experience service and expert support. The platform helps businesses optimize network performance, minimize latency issues, and achieve faster network speed and better connectivity.

Mobot is an AI-powered platform that offers end-to-end mobile automation solutions. It utilizes AI-driven mechanical robots to automate critical aspects of the mobile ecosystem, enabling faster releases, fewer issues, and significant time and cost savings for engineering, product, and growth teams. Mobot provides managed and self-service mobile testing for engineering and marketing purposes, mobile campaign monitoring, integrations with favorite apps, and supports various use cases. The platform caters to different teams such as engineering, QA, product, marketing, and support, helping them achieve 100% testing coverage and streamline their workflows.

TextUnited is an AI Translation Platform that offers expert translations through an AI-powered platform and world-class customer service. It provides solutions for website translation, eLearning & education, software localization, unlocking new markets, multilingual customer experience, and organization & productivity of translation. The platform uses AI technology to deliver custom translations at scale and a fraction of the cost, while also offering human translation services by expert linguists. TextUnited stands out for its simplicity, power of AI, customer service, content automation, and continuously enhanced automatic translation.

MagicLoop is a voice survey tool designed to enhance customer feedback by replacing written feedback with spoken responses. It allows users to gather higher-quality responses through voice surveys, capturing emotions, tones, and nuances for a deeper understanding of participants' feelings and intentions. The tool aims to improve participant engagement and provide detailed insights by encouraging genuine responses. MagicLoop offers a modern approach to surveys, addressing the limitations of traditional methods and providing tailored solutions for various use cases such as user research, satisfaction surveys, NPS, feedback collection, market research, and data monitoring. With features like AI analysis, speech-to-text transcription, and custom branding, MagicLoop streamlines the process of generating insights from voice recordings.

Innodata Inc. is a global data engineering company that delivers AI-enabled software platforms and managed services for AI data collection/annotation, AI digital transformation, and industry-specific business processes. They provide a full-suite of services and products to power data-centric AI initiatives using artificial intelligence and human expertise. With a 30+ year legacy, they offer the highest quality data and outstanding service to their customers.

Macgence is an AI training data services platform that offers high-quality off-the-shelf structured training data for organizations to build effective AI systems at scale. They provide services such as custom data sourcing, data annotation, data validation, content moderation, and localization. Macgence combines global linguistic, cultural, and technological expertise to create high-quality datasets for AI models, enabling faster time-to-market across the entire model value chain. With more than 5 years of experience, they support and scale AI initiatives of leading global innovators by designing custom data collection programs. Macgence specializes in handling AI training data for text, speech, image, and video data, offering cognitive annotation services to unlock the potential of unstructured textual data.

EdgeTier is a customer engagement platform that uses AI to improve the efficiency and quality of customer interactions. It offers a range of features, including real-time trend detection, agent quality assessment, and personalized agent prompts. EdgeTier is used by a variety of businesses, including retail, travel, gaming, and utilities, to improve customer satisfaction and drive retention.

Appen is a leading provider of high-quality data for training AI models. The company's end-to-end platform, flexible services, and deep expertise ensure the delivery of high-quality, diverse data that is crucial for building foundation models and enterprise-ready AI applications. Appen has been providing high-quality datasets that power the world's leading AI models for decades. The company's services enable it to prepare data at scale, meeting the demands of even the most ambitious AI projects. Appen also provides enterprises with software to collect, curate, fine-tune, and monitor traditionally human-driven tasks, creating massive efficiencies through a trustworthy, traceable process.

Terragentic is an AI-driven geospatial technology company that empowers sustainable resource management and transformative decision-making. They provide cutting-edge geospatial services, precise mapping, advanced data analytics, and innovative applications of artificial intelligence to solve complex challenges across diverse sectors. Terragentic is committed to environmental stewardship, ethical business practices, and delivering high-quality, AI-enhanced, accurate, and actionable geospatial intelligence to empower industries.

Google Cloud Service Health Console provides status information on the services that are part of Google Cloud. It allows users to check the current status of services, view detailed overviews of incidents affecting their Google Cloud projects, and access custom alerts, API data, and logs through the Personalized Service Health dashboard. The console also offers a global view of the status of specific globally distributed services and allows users to check the status by product and location.

Zensors is an AI application that offers Visual AI agents for real-world understanding. It provides a Spatial AI platform for spatial monetization, Virtual Manager AI solution to automate location operations, and On-Prem AI for understanding spaces, monitoring service processes, forecasting accurately, and ensuring efficiency. Zensors leverages Multimodal AI for video understanding and Spatial AI for structuring unstructured data. The application caters to various industries such as Aviation, Retail, and Commercial Real Estate, offering operational efficiencies, strategic planning, financial performance, safety, and sustainability through AI-driven solutions.

Cyguru is an all-in-one cloud-based AI Security Operation Center (SOC) that offers a comprehensive range of features for a robust and secure digital landscape. Its Security Operation Center is the cornerstone of its service domain, providing AI-Powered Attack Detection, Continuous Monitoring for Vulnerabilities and Misconfigurations, Compliance Assurance, SecPedia: Your Cybersecurity Knowledge Hub, and Advanced ML & AI Detection. Cyguru's AI-Powered Analyst promptly alerts users to any suspicious behavior or activity that demands attention, ensuring timely delivery of notifications. The platform is accessible to everyone, with up to three free servers and subsequent pricing that is more than 85% below the industry average.

Skyla is an AI-powered customer service chatbot designed specifically for Shopify merchants. It offers instant, 24/7 customer support, personalized interactions, and customizable features to enhance the customer service experience. Skyla is built for speed, security, and performance, allowing businesses to focus on delivering exceptional service and growing their brand. The chatbot is easy to install from the Shopify App Store and provides an intuitive dashboard for monitoring performance and customer interactions.

Tawk.to is a free live chat software that allows businesses to communicate with their customers in real time. It offers a range of features including live chat, ticketing, a knowledge base, and chat pages. Tawk.to is easy to set up and use, and it can be customized to match the look and feel of your website. It is a great way to improve customer service and increase sales.

ENOVA is an open-source service for Large Language Model (LLM) deployment, monitoring, injection, and auto-scaling. It addresses challenges in deploying stable serverless LLM services on GPU clusters with auto-scaling by deconstructing the LLM service execution process and providing configuration recommendations and performance detection. Users can build and deploy LLM with few command lines, recommend optimal computing resources, experience LLM performance, observe operating status, achieve load balancing, and more. ENOVA ensures stable operation, cost-effectiveness, efficiency, and strong scalability of LLM services.

awesome-AIOps is a curated list of academic researches and industrial materials related to Artificial Intelligence for IT Operations (AIOps). It includes resources such as competitions, white papers, blogs, tutorials, benchmarks, tools, companies, academic materials, talks, workshops, papers, and courses covering various aspects of AIOps like anomaly detection, root cause analysis, incident management, microservices, dependency tracing, and more.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

Evidently is an open-source Python library designed for evaluating, testing, and monitoring machine learning (ML) and large language model (LLM) powered systems. It offers a wide range of functionalities, including working with tabular, text data, and embeddings, supporting predictive and generative systems, providing over 100 built-in metrics for data drift detection and LLM evaluation, allowing for custom metrics and tests, enabling both offline evaluations and live monitoring, and offering an open architecture for easy data export and integration with existing tools. Users can utilize Evidently for one-off evaluations using Reports or Test Suites in Python, or opt for real-time monitoring through the Dashboard service.

Crawl4AI is a powerful and free web crawling service that extracts valuable data from websites and provides LLM-friendly output formats. It supports crawling multiple URLs simultaneously, replaces media tags with ALT, and is completely free to use and open-source. Users can integrate Crawl4AI into Python projects as a library or run it as a standalone local server. The tool allows users to crawl and extract data from specified URLs using different providers and models, with options to include raw HTML content, force fresh crawls, and extract meaningful text blocks. Configuration settings can be adjusted in the `crawler/config.py` file to customize providers, API keys, chunk processing, and word thresholds. Contributions to Crawl4AI are welcome from the open-source community to enhance its value for AI enthusiasts and developers.

The AWS Generative AI Constructs Library is an open-source extension of the AWS Cloud Development Kit (AWS CDK) that provides multi-service, well-architected patterns for quickly defining solutions in code to create predictable and repeatable infrastructure, called constructs. The goal of AWS Generative AI CDK Constructs is to help developers build generative AI solutions using pattern-based definitions for their architecture. The patterns defined in AWS Generative AI CDK Constructs are high level, multi-service abstractions of AWS CDK constructs that have default configurations based on well-architected best practices. The library is organized into logical modules using object-oriented techniques to create each architectural pattern model.

PmHub is a smart project management system based on SpringCloud, SpringCloud Alibaba, and LLM. It aims to help students quickly grasp the architecture design and development process of microservices/distributed projects. PmHub provides a platform for students to experience the transformation from monolithic to microservices architecture, understand the pros and cons of both architectures, and prepare for job interviews. It offers popular technologies like SpringCloud-Gateway, Nacos, Sentinel, and provides high-quality code, continuous integration, product design documents, and an enterprise workflow system. PmHub is suitable for beginners and advanced learners who want to master core knowledge of microservices/distributed projects.

BrowserTools MCP is a powerful browser monitoring and interaction tool that enables AI-powered applications to capture and analyze browser data through a Chrome extension. It consists of a Chrome Extension for capturing screenshots, console logs, network activity, and DOM elements, a Node Server for communication between the extension and an MCP server, and an MCP Server that provides standardized tools for AI clients to interact with the browser. All logs are stored locally on the user's machine. The tool is compatible with various MCP clients like Cursor, Cline, and Zed, allowing users to monitor console output, capture network traffic, take screenshots, analyze elements, and wipe logs stored in the MCP server.

Speechless.AI is committed to integrating the superior language processing and deep reasoning capabilities of large language models into practical business applications. By enhancing the model's language understanding, knowledge accumulation, and text creation abilities, and introducing long-term memory, external tool integration, and local deployment, our aim is to establish an intelligent collaborative partner that can independently interact, continuously evolve, and closely align with various business scenarios.

This repository contains a custom component for Home Assistant that integrates various Xiaomi Mi Air Purifier and Xiaomi Mi Air Humidifier models. It provides detailed support for different devices, including power control, preset modes, child lock, LED control, favorite level adjustment, and various attributes monitoring. The custom component offers a more extensive range of supported devices compared to the official Home Assistant component, with additional features and device compatibility. Users can easily set up and configure their Xiaomi air purifiers and humidifiers within Home Assistant for enhanced control and monitoring.

Efficient Recorder is a battery-life friendly tool designed to stream video, screen, mic, and system audio to any S3-compatible cloud storage service. It captures audio, screenshots, and webcam photos at configurable fps, utilizing low-energy volume detection for audio recording. The tool streams data to a configurable S3 endpoint or a custom server using MinIO. It aims to be storage and battery efficient, providing queued upload processing and minimal system resource overhead. The tool requires SoX for audio recording and webcam capture tools for operation. Users can specify various command line options for customization, such as enabling screenshot and webcam capture with specific intervals and image quality settings.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

This repository is a curated list of open-source libraries for production large language models. It includes tools for data preprocessing, training/finetuning, evaluation/benchmarking, serving/inference, application/RAG, testing/monitoring, and guardrails/security. The repository also provides a new category called LLM Cookbook/Examples for showcasing examples and guides on using various LLM APIs.

Paddler is an open-source load balancer and reverse proxy designed specifically for optimizing servers running llama.cpp. It overcomes typical load balancing challenges by maintaining a stateful load balancer that is aware of each server's available slots, ensuring efficient request distribution. Paddler also supports dynamic addition or removal of servers, enabling integration with autoscaling tools.

Simulator Controller is a modular administration and controller application for Sim Racing, featuring a comprehensive plugin automation framework for external controller hardware. It includes voice chat capable Assistants like Virtual Race Engineer, Race Strategist, Race Spotter, and Driving Coach. The tool offers features for setup, strategy development, monitoring races, and more. Developed in AutoHotkey, it supports various simulation games and integrates with third-party applications for enhanced functionality.

KaibanJS is a JavaScript-native framework for building multi-agent AI systems. It enables users to create specialized AI agents with distinct roles and goals, manage tasks, and coordinate teams efficiently. The framework supports role-based agent design, tool integration, multiple LLMs support, robust state management, observability and monitoring features, and a real-time agentic Kanban board for visualizing AI workflows. KaibanJS aims to empower JavaScript developers with a user-friendly AI framework tailored for the JavaScript ecosystem, bridging the gap in the AI race for non-Python developers.

The AI Enablement Stack is a curated collection of venture-backed companies, tools, and technologies that enable developers to build, deploy, and manage AI applications. It provides a structured view of the AI development ecosystem across five key layers: Agent Consumer Layer, Observability and Governance Layer, Engineering Layer, Intelligence Layer, and Infrastructure Layer. Each layer focuses on specific aspects of AI development, from end-user interaction to model training and deployment. The stack aims to help developers find the right tools for building AI applications faster and more efficiently, assist engineering leaders in making informed decisions about AI infrastructure and tooling, and help organizations understand the AI development landscape to plan technology adoption.

Chat with your data using OpenAI and AI Search. This solution accelerator uses an Azure OpenAI GPT model and an Azure AI Search index generated from your data, which is integrated into a web application to provide a natural language interface, including speech-to-text functionality, for search queries. Users can drag and drop files, point to storage, and take care of technical setup to transform documents. There is a web app that users can create in their own subscription with security and authentication.

Contoso Chat is a Python sample demonstrating how to build, evaluate, and deploy a retail copilot application with Azure AI Studio using Promptflow with Prompty assets. The sample implements a Retrieval Augmented Generation approach to answer customer queries based on the company's product catalog and customer purchase history. It utilizes Azure AI Search, Azure Cosmos DB, Azure OpenAI, text-embeddings-ada-002, and GPT models for vectorizing user queries, AI-assisted evaluation, and generating chat responses. By exploring this sample, users can learn to build a retail copilot application, define prompts using Prompty, design, run & evaluate a copilot using Promptflow, provision and deploy the solution to Azure using the Azure Developer CLI, and understand Responsible AI practices for evaluation and content safety.

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