Best AI tools for< Monitor Agent Performance >

Observe.AI is a conversation intelligence software designed for contact centers, offering a suite of AI-powered tools to enhance customer interactions, support agents in real-time, and improve overall customer satisfaction. The platform combines advanced analytics, automation, and real-time assistance to drive continuous improvement and boost operational efficiency. Trusted by over 350 enterprises worldwide, Observe.AI helps businesses transform customer conversations into actionable insights, leading to measurable results such as increased sales conversions, improved compliance adherence, and enhanced customer sentiment.

Elixir is an AI tool designed for observability and testing of AI voice agents. It offers features such as automated testing, call review, monitoring, analytics, tracing, scoring, and reviewing. Elixir helps in simulating realistic test calls, analyzing conversations, identifying mistakes, and debugging issues with audio snippets and call transcripts. It provides detailed traces for complex abstractions, streamlines manual review processes, and allows for simulating thousands of calls for full test coverage. The tool is suitable for monitoring agent performance, detecting anomalies in real-time, and improving conversational systems through human-in-the-loop feedback.

Fieldproxy is an AI-powered Field Service Management (FSM) software that offers solutions for various industries such as HVAC, Solar Energy, Telecommunications, Electrical & Powergrid Systems, Pest Control Services, FMCG, Banking & Financial Services, Construction, and Facilities Management. The platform provides real-time oversight, automated ticket creation, predictive service scheduling, and asset lifecycle management. Fieldproxy aims to empower on-ground teams, increase productivity, automate workflows, and enhance customer service across different sectors.

ConvoZen.AI is a leading AI-driven conversational intelligence platform that provides businesses with insights and tools to improve their customer interactions. The platform offers a range of features, including AI-powered insights and key moment identification, conversation sentiment analysis, automated compliance audit, agent performance management, and custom reports and analytics. ConvoZen.AI integrates with enterprise CRM, emails, and other systems to provide real-time alerts and actionable insights. The platform is designed to help businesses improve sales, customer experience, compliance, and agent performance.

Cerebium is a serverless AI infrastructure platform that allows teams to build, test, and deploy AI applications quickly and efficiently. With a focus on speed, performance, and cost optimization, Cerebium offers a range of features and tools to simplify the development and deployment of AI projects. The platform ensures high reliability, security, and compliance while providing real-time logging, cost tracking, and observability tools. Cerebium also offers GPU variety and effortless autoscaling to meet the diverse needs of developers and businesses.

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

LogRocket is a session replay, product analytics, and issue detection platform that helps software teams deliver the best web and mobile experiences. With LogRocket, you can see exactly what users experienced on your app, as well as DOM playback, console and network logs, errors, and performance data. You can also surface the most impactful user issues with JavaScript errors, network errors, stack traces, automatic triaging, and alerting. LogRocket also provides product analytics to help you understand how users are interacting with your app, and UX analytics to help you visualize how users experience your app at both the individual and aggregate level.

Lunary is an AI developer platform designed to bring AI applications to production. It offers a comprehensive set of tools to manage, improve, and protect LLM apps. With features like Logs, Metrics, Prompts, Evaluations, and Threads, Lunary empowers users to monitor and optimize their AI agents effectively. The platform supports tasks such as tracing errors, labeling data for fine-tuning, optimizing costs, running benchmarks, and testing open-source models. Lunary also facilitates collaboration with non-technical teammates through features like A/B testing, versioning, and clean source-code management.

Infrabase.ai is a directory of AI infrastructure products that helps users discover and explore a wide range of tools for building world-class AI products. The platform offers a comprehensive directory of products in categories such as Vector databases, Prompt engineering, Observability & Analytics, Inference APIs, Frameworks & Stacks, Fine-tuning, Audio, and Agents. Users can find tools for tasks like data storage, model development, performance monitoring, and more, making it a valuable resource for AI projects.

Vocode is an open-source voice AI platform that enables users to build, deploy, and scale hyperrealistic voice agents. It offers fully programmable voice bots that can be integrated into workflows without the need for human intervention. With multilingual capability, custom language models, and the ability to connect to knowledge bases, Vocode provides a comprehensive solution for automating actions like scheduling, payments, and more. The platform also offers analytics and monitoring features to track bot performance and customer interactions, making it a valuable tool for businesses looking to enhance customer support and engagement.

Zensors is an AI application that offers visual AI agents for real-world understanding. It provides a Spatial AI platform for spatial monetization, Virtual Manager AI solution for automating location operations, and On-Prem AI for understanding spaces, monitoring service processes, and forecasting accurately. Zensors utilizes multimodal AI for video understanding and spatial AI for structuring unstructured data. The application caters to various industries like Aviation, Retail, and Commercial Real Estate, offering operational efficiencies, strategic planning, financial performance, safety, and sustainability through precision control over large complex spaces.

Hamming is an AI tool designed to help automate voice agent testing and optimization. It offers features such as prompt optimization, automated voice testing, monitoring, and more. The platform allows users to test AI voice agents against simulated users, create optimized prompts, actively monitor AI app usage, and simulate customer calls to identify system gaps. Hamming is trusted by AI-forward enterprises and is built for inbound and outbound agents, including AI appointment scheduling, AI drive-through, AI customer support, AI phone follow-ups, AI personal assistant, and AI coaching and tutoring.

Caelus AI is an AI-powered tool that helps businesses acquire new users by monitoring keyword mentions of problems and competitors across Twitter and Reddit, and replying to them automatically. It uses natural language processing to understand the intent of each mention and respond in a personalized way, sounding like the business itself. Caelus AI also learns from the business's existing Twitter and Reddit posts to ensure that its responses are consistent with the brand's voice and tone.

Slang.ai is a voice AI tool designed specifically for restaurants to intelligently handle phone calls. It allows restaurants to answer questions, take reservations, and provide a seamless customer experience. The tool is built to understand different accents, answer common questions, and manage reservations efficiently. Slang.ai helps restaurants increase reservations, improve ROI, and save time by handling calls 24/7. It offers customizable experiences, real-time analytics, and easy setup within minutes.

Likely.AI is an AI-powered platform designed for the real estate industry, offering innovative solutions to enhance database management, marketing content creation, and predictive analytics. The platform utilizes advanced AI models to predict likely sellers, update contact information, and trigger automated notifications, ensuring real estate professionals stay ahead of the competition. With features like contact enrichment, predictive modeling, 24/7 contact monitoring, and AI-driven marketing content generation, Likely.AI revolutionizes how real estate businesses operate and engage with their clients. The platform aims to streamline workflows, improve lead generation, and maximize ROI for users in the residential real estate sector.

Deflekt.ai is an AI-powered application designed to automate replies on all support channels. It helps businesses deflect customer and coworker support tickets by answering questions automatically. The tool can be integrated with various channels like web chat, email, Slack, and Teams, making it a versatile solution for support teams. Deflekt.ai allows users to customize content, localize responses, and provide human support when needed. With features like document hosting, channel activation, and conversation monitoring, Deflekt.ai streamlines support processes and reduces workload.

Unbabel is a Language Operations Platform powered by AI that offers seamless multilingual translation services. It empowers businesses to bring in human review when needed, saving costs and improving translation quality. With real-time quality reporting, customization, and control, Unbabel helps businesses meet their global translation needs efficiently and effectively.

KocharTech is an AI-backed technology solutions provider that offers knowledge management, IoT, and BPM solutions for various industries. The company focuses on accelerating value delivery through innovation and technology for over 15 years. They provide virtual contact center services, help start-ups outsource CX initiatives, make warehouses future-ready, and support revenue growth during market volatility in the telecom sector. KocharTech leverages human intelligence and technology to build digital solutions that empower businesses to stay ahead of the competition. Their offerings include business process management, IoT software solutions, content & cataloging, e-surveillance, and more.

Omnimind is an AI automation tool designed to simplify complex and routine tasks by allowing users to build simple automations or AI agents trained on personalized data. It offers features such as training AI with personalized data, customizing AI appearance, tool integration, and monitoring conversations. Omnimind can be used for customer support, education, and sales assistance, providing benefits like quicker response times, personalized learning paths, and efficient lead qualification. However, it may have limitations in terms of technical complexity, customization options, and initial learning curve.

Tribe AI is a low code tool designed to rapidly build and coordinate multi-agent teams. It leverages the langgraph framework to customize and coordinate teams of agents, allowing tasks to be split among agents with different strengths for faster and better problem-solving. The tool supports persistent conversations, observability, tool calling, human-in-the-loop functionality, easy deployment with Docker, and multi-tenancy for managing multiple users and teams.

AgentOps is a toolkit for evaluating and developing robust and reliable AI agents. It provides benchmarks, observability, and replay analytics to help developers build better agents. AgentOps is open beta and can be signed up for here. Key features of AgentOps include: - Session replays in 3 lines of code: Initialize the AgentOps client and automatically get analytics on every LLM call. - Time travel debugging: (coming soon!) - Agent Arena: (coming soon!) - Callback handlers: AgentOps works seamlessly with applications built using Langchain and LlamaIndex.

Council is an open-source platform designed for the rapid development and deployment of customized generative AI applications using teams of agents. It extends the LLM tool ecosystem by providing advanced control flow and scalable oversight for AI agents. Users can create sophisticated agents with predictable behavior by leveraging Council's powerful approach to control flow using Controllers, Filters, Evaluators, and Budgets. The framework allows for automated routing between agents, comparing, evaluating, and selecting the best results for a task. Council aims to facilitate packaging and deploying agents at scale on multiple platforms while enabling enterprise-grade monitoring and quality control.

AgentNeo is an advanced, open-source Agentic AI Application Observability, Monitoring, and Evaluation Framework designed to provide deep insights into AI agents, Large Language Model (LLM) calls, and tool interactions. It offers robust logging, visualization, and evaluation capabilities to help debug and optimize AI applications with ease. With features like tracing LLM calls, monitoring agents and tools, tracking interactions, detailed metrics collection, flexible data storage, simple instrumentation, interactive dashboard, project management, execution graph visualization, and evaluation tools, AgentNeo empowers users to build efficient, cost-effective, and high-quality AI-driven solutions.

AgentNeo is a Python package that provides functionalities for project, trace, dataset, experiment management. It allows users to authenticate, create projects, trace agents and LangGraph graphs, manage datasets, and run experiments with metrics. The tool aims to streamline AI project management and analysis by offering a comprehensive set of features.

AutoGPT is a revolutionary tool that empowers everyone to harness the power of AI. With AutoGPT, you can effortlessly build, test, and delegate tasks to AI agents, unlocking a world of possibilities. Our mission is to provide the tools you need to focus on what truly matters: innovation and creativity.

This practical free hands-on course focuses on Large Language models and their applications, providing a hands-on experience using models from OpenAI and the Hugging Face library. The course is divided into three major sections: Techniques and Libraries, Projects, and Enterprise Solutions. It covers topics such as Chatbots, Code Generation, Vector databases, LangChain, Fine Tuning, PEFT Fine Tuning, Soft Prompt tuning, LoRA, QLoRA, Evaluate Models, Knowledge Distillation, and more. Each section contains chapters with lessons supported by notebooks and articles. The course aims to help users build projects and explore enterprise solutions using Large Language Models.

RD-Agent is a tool designed to automate critical aspects of industrial R&D processes, focusing on data-driven scenarios to streamline model and data development. It aims to propose new ideas ('R') and implement them ('D') automatically, leading to solutions of significant industrial value. The tool supports scenarios like Automated Quantitative Trading, Data Mining Agent, Research Copilot, and more, with a framework to push the boundaries of research in data science. Users can create a Conda environment, install the RDAgent package from PyPI, configure GPT model, and run various applications for tasks like quantitative trading, model evolution, medical prediction, and more. The tool is intended to enhance R&D processes and boost productivity in industrial settings.

Backend.AI is a streamlined, container-based computing cluster platform that hosts popular computing/ML frameworks and diverse programming languages, with pluggable heterogeneous accelerator support including CUDA GPU, ROCm GPU, TPU, IPU and other NPUs. It allocates and isolates the underlying computing resources for multi-tenant computation sessions on-demand or in batches with customizable job schedulers with its own orchestrator. All its functions are exposed as REST/GraphQL/WebSocket APIs.

Dify is an open-source LLM app development platform that combines AI workflow, RAG pipeline, agent capabilities, model management, observability features, and more. It allows users to quickly go from prototype to production. Key features include: 1. Workflow: Build and test powerful AI workflows on a visual canvas. 2. Comprehensive model support: Seamless integration with hundreds of proprietary / open-source LLMs from dozens of inference providers and self-hosted solutions. 3. Prompt IDE: Intuitive interface for crafting prompts, comparing model performance, and adding additional features. 4. RAG Pipeline: Extensive RAG capabilities that cover everything from document ingestion to retrieval. 5. Agent capabilities: Define agents based on LLM Function Calling or ReAct, and add pre-built or custom tools. 6. LLMOps: Monitor and analyze application logs and performance over time. 7. Backend-as-a-Service: All of Dify's offerings come with corresponding APIs for easy integration into your own business logic.

AIlice is a fully autonomous, general-purpose AI agent that aims to create a standalone artificial intelligence assistant, similar to JARVIS, based on the open-source LLM. AIlice achieves this goal by building a "text computer" that uses a Large Language Model (LLM) as its core processor. Currently, AIlice demonstrates proficiency in a range of tasks, including thematic research, coding, system management, literature reviews, and complex hybrid tasks that go beyond these basic capabilities. AIlice has reached near-perfect performance in everyday tasks using GPT-4 and is making strides towards practical application with the latest open-source models. We will ultimately achieve self-evolution of AI agents. That is, AI agents will autonomously build their own feature expansions and new types of agents, unleashing LLM's knowledge and reasoning capabilities into the real world seamlessly.

Motleycrew is an ultimate framework for building multi-agent AI systems, allowing users to mix and match AI agents and tools from popular frameworks, design advanced workflows, and leverage dynamic knowledge graphs with simplicity and elegance. It acts as a conductor orchestrating a symphony of AI agents and tools, providing building blocks for creating AI systems and enabling users to focus on high-level design while taking care of the rest. The framework offers integration with various tools, flexibility in providing agents with tools or other agents, advanced flow design capabilities, and built-in observability and caching features.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

ENOVA is an open-source service for Large Language Model (LLM) deployment, monitoring, injection, and auto-scaling. It addresses challenges in deploying stable serverless LLM services on GPU clusters with auto-scaling by deconstructing the LLM service execution process and providing configuration recommendations and performance detection. Users can build and deploy LLM with few command lines, recommend optimal computing resources, experience LLM performance, observe operating status, achieve load balancing, and more. ENOVA ensures stable operation, cost-effectiveness, efficiency, and strong scalability of LLM services.

MaxText is a high-performance, highly scalable, open-source LLM written in pure Python/Jax and targeting Google Cloud TPUs and GPUs for training and inference. MaxText achieves high MFUs and scales from single host to very large clusters while staying simple and "optimization-free" thanks to the power of Jax and the XLA compiler. MaxText aims to be a launching off point for ambitious LLM projects both in research and production. We encourage users to start by experimenting with MaxText out of the box and then fork and modify MaxText to meet their needs.

MaxText is a high performance, highly scalable, open-source Large Language Model (LLM) written in pure Python/Jax targeting Google Cloud TPUs and GPUs for training and inference. It aims to be a launching off point for ambitious LLM projects in research and production, supporting TPUs and GPUs, models like Llama2, Mistral, and Gemma. MaxText provides specific instructions for getting started, runtime performance results, comparison to alternatives, and features like stack trace collection, ahead of time compilation for TPUs and GPUs, and automatic upload of logs to Vertex Tensorboard.

OpenAGI is a framework designed to make the development of autonomous human-like agents accessible to all. It aims to pave the way towards open agents and eventually AGI for everyone. The initiative strongly believes in the transformative power of AI and offers developers a platform to create autonomous human-like agents. OpenAGI features a flexible agent architecture, streamlined integration and configuration processes, and automated/manual agent configuration generation. It can be used in education for personalized learning experiences, in finance and banking for fraud detection and personalized banking advice, and in healthcare for patient monitoring and disease diagnosis.

ControlFlow is a Python framework designed for building agentic AI workflows. It provides a structured approach for defining tasks, assigning specialized AI agents, and orchestrating complex behaviors. By balancing AI autonomy with precise oversight, users can create sophisticated AI-powered applications with confidence. ControlFlow offers a task-centric architecture, structured results with type-safe outputs, specialized agents for efficient problem-solving, ecosystem integration with LangChain models, flexible control over workflows, multi-agent orchestration, and native observability and debugging capabilities.

h2oGPT is an Apache V2 open-source project that allows users to query and summarize documents or chat with local private GPT LLMs. It features a private offline database of any documents (PDFs, Excel, Word, Images, Video Frames, Youtube, Audio, Code, Text, MarkDown, etc.), a persistent database (Chroma, Weaviate, or in-memory FAISS) using accurate embeddings (instructor-large, all-MiniLM-L6-v2, etc.), and efficient use of context using instruct-tuned LLMs (no need for LangChain's few-shot approach). h2oGPT also offers parallel summarization and extraction, reaching an output of 80 tokens per second with the 13B LLaMa2 model, HYDE (Hypothetical Document Embeddings) for enhanced retrieval based upon LLM responses, a variety of models supported (LLaMa2, Mistral, Falcon, Vicuna, WizardLM. With AutoGPTQ, 4-bit/8-bit, LORA, etc.), GPU support from HF and LLaMa.cpp GGML models, and CPU support using HF, LLaMa.cpp, and GPT4ALL models. Additionally, h2oGPT provides Attention Sinks for arbitrarily long generation (LLaMa-2, Mistral, MPT, Pythia, Falcon, etc.), a UI or CLI with streaming of all models, the ability to upload and view documents through the UI (control multiple collaborative or personal collections), Vision Models LLaVa, Claude-3, Gemini-Pro-Vision, GPT-4-Vision, Image Generation Stable Diffusion (sdxl-turbo, sdxl) and PlaygroundAI (playv2), Voice STT using Whisper with streaming audio conversion, Voice TTS using MIT-Licensed Microsoft Speech T5 with multiple voices and Streaming audio conversion, Voice TTS using MPL2-Licensed TTS including Voice Cloning and Streaming audio conversion, AI Assistant Voice Control Mode for hands-free control of h2oGPT chat, Bake-off UI mode against many models at the same time, Easy Download of model artifacts and control over models like LLaMa.cpp through the UI, Authentication in the UI by user/password via Native or Google OAuth, State Preservation in the UI by user/password, Linux, Docker, macOS, and Windows support, Easy Windows Installer for Windows 10 64-bit (CPU/CUDA), Easy macOS Installer for macOS (CPU/M1/M2), Inference Servers support (oLLaMa, HF TGI server, vLLM, Gradio, ExLLaMa, Replicate, OpenAI, Azure OpenAI, Anthropic), OpenAI-compliant, Server Proxy API (h2oGPT acts as drop-in-replacement to OpenAI server), Python client API (to talk to Gradio server), JSON Mode with any model via code block extraction. Also supports MistralAI JSON mode, Claude-3 via function calling with strict Schema, OpenAI via JSON mode, and vLLM via guided_json with strict Schema, Web-Search integration with Chat and Document Q/A, Agents for Search, Document Q/A, Python Code, CSV frames (Experimental, best with OpenAI currently), Evaluate performance using reward models, and Quality maintained with over 1000 unit and integration tests taking over 4 GPU-hours.

OSINT Agent for lawful, detailed online research.

Tracks real-time flights

Your go-to guru for Japan's trademark terrain!

Stay informed on AGI - with the latest, most relevant news.

Seismic and volcanic monitor with in-depth data and visuals.

Frost Protection System is an AI bot optimizing open field farming of fruits, vegetables, and flowers, combining real-time data and AI to boost yield, cut costs, and foster sustainable practices in a user-friendly interface.

Your SRE, DevOps and Observability buddy

A specialist in DataOps and Data Observability, aiding in data management and monitoring.

EUR/ZAR analysis with real-time rate and current news focus

stunspot's advisor for all things Financial Cybersec

Expert in Broad Financial Compliance

Specializes in Anti-Money Laundering/Counter-Financing of Terrorism compliance and analysis.

Advanced DevOps Guru with Linux distro and cloud-native tech expertise.

Facilitates Socratic dialogues to refine your network state.

Expert in Maritime Conservation & Drone Technology.

A bot that provides detailed cybersecurity threat intelligence.

Ensures product quality through systematic process monitoring and evaluation.

Global Conflict Analyst that will provide a 'wartime update' on the worst global conflict atm.