Best AI tools for< Monitor Agent Performance >

Observe.AI is a conversation intelligence software designed for contact centers, offering a suite of AI-powered tools to enhance customer interactions, support agents in real-time, and improve overall customer satisfaction. The platform combines advanced analytics, automation, and real-time assistance to drive continuous improvement and boost operational efficiency. Trusted by over 350 enterprises worldwide, Observe.AI helps businesses transform customer conversations into actionable insights, leading to measurable results such as increased sales conversions, improved compliance adherence, and enhanced customer sentiment.

Elixir is an AI tool designed for observability and testing of AI voice agents. It offers features such as automated testing, call review, monitoring, analytics, tracing, scoring, and reviewing. Elixir helps in simulating realistic test calls, analyzing conversations, identifying mistakes, and debugging issues with audio snippets and call transcripts. It provides detailed traces for complex abstractions, streamlines manual review processes, and allows for simulating thousands of calls for full test coverage. The tool is suitable for monitoring agent performance, detecting anomalies in real-time, and improving conversational systems through human-in-the-loop feedback.

Fieldproxy is an AI-powered Field Service Management (FSM) software that offers solutions for various industries such as HVAC, Solar Energy, Telecommunications, Electrical & Powergrid Systems, Pest Control Services, FMCG, Banking & Financial Services, Construction, and Facilities Management. The platform provides real-time oversight, automated ticket creation, predictive service scheduling, and asset lifecycle management. Fieldproxy aims to empower on-ground teams, increase productivity, automate workflows, and enhance customer service across different sectors.

ConvoZen.AI is a leading AI-driven conversational intelligence platform that provides businesses with insights and tools to improve their customer interactions. The platform offers a range of features, including AI-powered insights and key moment identification, conversation sentiment analysis, automated compliance audit, agent performance management, and custom reports and analytics. ConvoZen.AI integrates with enterprise CRM, emails, and other systems to provide real-time alerts and actionable insights. The platform is designed to help businesses improve sales, customer experience, compliance, and agent performance.

Future AGI is a revolutionary AI data management platform that aims to achieve 99% accuracy in AI applications across software and hardware. It provides a comprehensive evaluation and optimization platform for enterprises to enhance the performance of their AI models. Future AGI offers features such as creating trustworthy, accurate, and responsible AI, 10x faster processing, generating and managing diverse synthetic datasets, testing and analyzing agentic workflow configurations, assessing agent performance, enhancing LLM application performance, monitoring and protecting applications in production, and evaluating AI across different modalities.

Vocera is an AI voice agent testing tool that allows users to test and monitor voice AI agents efficiently. It enables users to launch voice agents in minutes, ensuring a seamless conversational experience. With features like testing against AI-generated datasets, simulating scenarios, and monitoring AI performance, Vocera helps in evaluating and improving voice agent interactions. The tool provides real-time insights, detailed logs, and trend analysis for optimal performance, along with instant notifications for errors and failures. Vocera is designed to work for everyone, offering an intuitive dashboard and data-driven decision-making for continuous improvement.

CrewAI is a leading multi-agent platform that enables users to streamline workflows across industries with powerful AI agents. Users can build and deploy automated workflows using any LLM and cloud platform. The platform offers tools for building, deploying, monitoring, and improving AI agents, providing complete visibility and control over automation processes. CrewAI is trusted by industry leaders and used in over 60 countries, offering a comprehensive solution for multi-agent automation.

Cerebium is a serverless AI infrastructure platform that allows teams to build, test, and deploy AI applications quickly and efficiently. With a focus on speed, performance, and cost optimization, Cerebium offers a range of features and tools to simplify the development and deployment of AI projects. The platform ensures high reliability, security, and compliance while providing real-time logging, cost tracking, and observability tools. Cerebium also offers GPU variety and effortless autoscaling to meet the diverse needs of developers and businesses.

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

Flutch is a platform that specializes in custom AI agent development for various tasks. It offers AI agents support with measurable effects, from proof of concept to production. The platform provides integrations with systems and knowledge bases, full analytics, and quality control. Users can manage agents without the need for developers, enabling them to configure prompts, connect knowledge bases, and configure logic through an intuitive web interface. Flutch emphasizes cost control, security, and transparent management of AI agents, ensuring data security and control. The platform also offers a custom agent development service for unique business processes, including business process analysis, AI strategy, integration with systems, team training, and support.

Aircall is an AI-powered customer communications platform that unifies channels, automates tasks, and delivers actionable insights. Trusted by over 20,000 companies, Aircall offers easy-to-use features for better conversations, effortless management of business conversations, powerful analytics for more clarity, and AI-powered productivity to automate tasks and focus on customer relationships.

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

LogRocket is a session replay, product analytics, and issue detection platform that helps software teams deliver the best web and mobile experiences. With LogRocket, you can see exactly what users experienced on your app, as well as DOM playback, console and network logs, errors, and performance data. You can also surface the most impactful user issues with JavaScript errors, network errors, stack traces, automatic triaging, and alerting. LogRocket also provides product analytics to help you understand how users are interacting with your app, and UX analytics to help you visualize how users experience your app at both the individual and aggregate level.

GPTHelp.ai is an AI chatbot tool designed to help website owners provide instant answers to their visitors' questions. The tool is trained on the website content, files, and FAQs to deliver accurate responses. Users can customize the chatbot's design, behavior, and personality to fit their needs. With GPTHelp.ai, creating and training your own AI chatbot is quick and easy, eliminating the need for manual setup of FAQs. The tool also allows users to monitor conversations, intervene if necessary, and view chat history for performance evaluation.

Kolank is an AI platform offering a unified API with agent interoperability, automatic model selection, and cost optimization. It enables AI agents to communicate and collaborate efficiently, providing access to a wide range of AI models for text, image, and video processing. With features like load balancing, fallbacks, and performance metrics, Kolank simplifies AI model integration and usage, making it a comprehensive solution for various AI tasks.

Rox is an AI-powered sales productivity platform designed to supercharge sales teams by automating research, outreach, deal management, and meeting assistance. It transforms enterprise revenue by accelerating growth and enabling teams to re-skill into AI-native operators. Rox offers intelligent workflows, proactive deal monitoring, and full meeting assistance to help users stay proactive and close deals faster. The platform is built for enterprise-grade performance, security, and compliance, integrating seamlessly with existing tools and providing onboarding and support. Rox is a revenue transformation partner for top-performing sales teams.

Lunary is an AI developer platform designed to bring AI applications to production. It offers a comprehensive set of tools to manage, improve, and protect LLM apps. With features like Logs, Metrics, Prompts, Evaluations, and Threads, Lunary empowers users to monitor and optimize their AI agents effectively. The platform supports tasks such as tracing errors, labeling data for fine-tuning, optimizing costs, running benchmarks, and testing open-source models. Lunary also facilitates collaboration with non-technical teammates through features like A/B testing, versioning, and clean source-code management.

Infrabase.ai is a directory of AI infrastructure products that helps users discover and explore a wide range of tools for building world-class AI products. The platform offers a comprehensive directory of products in categories such as Vector databases, Prompt engineering, Observability & Analytics, Inference APIs, Frameworks & Stacks, Fine-tuning, Audio, and Agents. Users can find tools for tasks like data storage, model development, performance monitoring, and more, making it a valuable resource for AI projects.

Vocode is an open-source voice AI platform that enables users to build, deploy, and scale hyperrealistic voice agents. It offers fully programmable voice bots that can be integrated into workflows without the need for human intervention. With multilingual capability, custom language models, and the ability to connect to knowledge bases, Vocode provides a comprehensive solution for automating actions like scheduling, payments, and more. The platform also offers analytics and monitoring features to track bot performance and customer interactions, making it a valuable tool for businesses looking to enhance customer support and engagement.

Crisp is an AI Customer Support Platform designed to augment customer experience by providing AI agents to support teams and customers. It offers an all-in-one omnichannel inbox, AI workflows, flat pricing, and the ability to automate inquiries. Crisp allows users to create AI agents, centralize inbound communications, build knowledge bases, and monitor team performances. The platform is trusted by 10,000 companies and aims to automate customer support processes to allow teams to focus on more critical tasks.

Tribe AI is a low code tool designed to rapidly build and coordinate multi-agent teams. It leverages the langgraph framework to customize and coordinate teams of agents, allowing tasks to be split among agents with different strengths for faster and better problem-solving. The tool supports persistent conversations, observability, tool calling, human-in-the-loop functionality, easy deployment with Docker, and multi-tenancy for managing multiple users and teams.

The agent-starter-pack is a collection of production-ready Generative AI Agent templates built for Google Cloud. It accelerates development by providing a holistic, production-ready solution, addressing common challenges in building and deploying GenAI agents. The tool offers pre-built agent templates, evaluation tools, production-ready infrastructure, and customization options. It also provides CI/CD automation and data pipeline integration for RAG agents. The starter pack covers all aspects of agent development, from prototyping and evaluation to deployment and monitoring. It is designed to simplify project creation, template selection, and deployment for agent development on Google Cloud.

Agents Towards Production is an open-source playbook for building production-ready GenAI agents that scale from prototype to enterprise. Tutorials cover stateful workflows, vector memory, real-time web search APIs, Docker deployment, FastAPI endpoints, security guardrails, GPU scaling, browser automation, fine-tuning, multi-agent coordination, observability, evaluation, and UI development.

OSINT Agent for lawful, detailed online research.

Tracks real-time flights

Your go-to guru for Japan's trademark terrain!

Stay informed on AGI - with the latest, most relevant news.

Seismic and volcanic monitor with in-depth data and visuals.

Frost Protection System is an AI bot optimizing open field farming of fruits, vegetables, and flowers, combining real-time data and AI to boost yield, cut costs, and foster sustainable practices in a user-friendly interface.

Your SRE, DevOps and Observability buddy

A specialist in DataOps and Data Observability, aiding in data management and monitoring.

EUR/ZAR analysis with real-time rate and current news focus

stunspot's advisor for all things Financial Cybersec

Expert in Broad Financial Compliance

Specializes in Anti-Money Laundering/Counter-Financing of Terrorism compliance and analysis.

Advanced DevOps Guru with Linux distro and cloud-native tech expertise.

Facilitates Socratic dialogues to refine your network state.

Expert in Maritime Conservation & Drone Technology.

A bot that provides detailed cybersecurity threat intelligence.

Ensures product quality through systematic process monitoring and evaluation.

Global Conflict Analyst that will provide a 'wartime update' on the worst global conflict atm.