Best AI tools for< Manage Call Center Agents >
20 - AI tool Sites
mySQM™ QA
SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.
Autocalls.ai
Autocalls.ai is an AI-powered solution that automates business phone calls using artificial intelligence. It offers a seamless, fast, and efficient way to handle customer support calls. The platform allows users to create and manage phone call campaigns, access call history and analysis, view detailed reports, and integrate with existing CRM and ERP systems. Autocalls.ai ensures precise and efficient call management, reduces human errors, improves customer satisfaction, and provides 24/7 availability. With features like natural voices, multilingual support, and sentiment analysis, it enhances communication experiences for customers. The tool is scalable, adapts to various business needs, and offers benefits such as process efficiency, cost reduction, and quick response times.
CallFluent AI
CallFluent AI is an AI-powered voice call software that enables businesses to create AI-powered voice call agents in just 60 seconds. It transforms missed calls into revenue by automating inbound and outbound calls with artificial intelligence-powered robots. The platform offers human-like voices, real-time call history, recordings, and transcriptions, 24/7 inbound and outbound automated call management, and over 30 neural AI voices replicating human emotions. CallFluent AI provides a cost-effective solution for sales and customer service, allowing businesses to handle calls efficiently and effectively.
TalkForce AI
TalkForce AI is an AI-powered customer care solution that revolutionizes customer service and operational efficiency. It offers 24/7 support, automated tasks, and personalized experiences to enhance customer satisfaction. The application integrates seamlessly with existing systems, providing tailored responses and efficient solutions for businesses across various industries.
Synthflow AI Phone Calling Platform
Synthflow is an AI phone calling platform that allows agencies to create a no-code AI phone system with AI voice assistants. It helps in automating routine calls, providing 24/7 customer support, and scaling the phone calling system effortlessly. The platform offers features like real-time booking, comprehensive dashboard, custom actions, contacts management, and seamless integrations with popular CRM systems. With Synthflow, businesses can manage inbound calls, automate appointment booking, and enhance lead qualification through outbound calls. The platform offers flexible pricing plans tailored to different user needs, including a white label option for agencies.
OpenCall.ai
OpenCall.ai is an AI call center application that offers businesses a customized AI solution to handle calls, appointments, and customer inquiries. It streamlines operations, improves customer satisfaction, and increases revenue by eliminating wait times and providing a personalized experience. The AI is tailored to fit different industries like medical, beauty, real estate, and more, ensuring seamless integration with existing processes. OpenCall.ai is easy to deploy, powerful in customization, private in data handling, and reliable in solving common communication challenges.
SymTrain
SymTrain is an AI-powered platform that automates training and coaching for contact center agents. By utilizing simulations and AI technology, SymTrain offers a cost-effective solution that enhances agent performance, reduces training time, and improves overall customer satisfaction. The platform provides automated role-play scenarios, consistent feedback, and data-driven coaching to help organizations streamline their training processes and achieve better results. SymTrain revolutionizes how companies train and coach their agents, leading to increased efficiency, revenue, and customer satisfaction.
echowin
echowin is an all-in-one AI call answering and workflow automation platform designed to help businesses automate their incoming phone calls, enhance efficiency, and improve customer satisfaction. The platform integrates with over 6000+ business applications, offers customizable workflows, live call transcripts, intelligent CRM, and smart analytics. echowin is functionality-first, combining generative AI with flow-based systems to provide end-to-end solutions for call management and back-office automation.
Callbook.ai
Callbook.ai is a phone AI system designed specifically for seamless integration with Zoho CRM. It offers human-like AI calls, pre-configured AI assistants, easy integration without the need for extra tools or developers, and call data formatted for Zoho CRM fields. The application aims to address common issues faced by companies when implementing an AI phone system with Zoho CRM, providing a solution that eliminates the need for fine-tuning models and investing in developers.
Loman
Loman is a 24/7 AI phone agent and receptionist designed specifically for restaurants. It revolutionizes the way restaurants manage calls by answering calls, taking orders, booking reservations, upselling customers, and more. Loman ensures every customer call is answered instantly, eliminates wait times, and provides seamless, personalized service. The AI technology behind Loman allows for top-tier customer service, reduced operational costs, and increased efficiency, ultimately enhancing the restaurant's reputation and bottom line.
PolyAI
PolyAI is a conversational AI platform that offers a lifelike, adaptable, engaging, and dynamic voice AI solution for businesses. It helps in resolving over 50% of calls and consistently delivering the best brand experience. The platform enables effortless customer experience at scale through a conversational platform that allows customers to speak naturally, interrupt, change topics, and always have a fantastic experience. PolyAI transforms call centers into revenue generators by handling calls in multiple languages, improving customer satisfaction scores, and increasing revenue through improved customer interactions.
Vee
Vee is an intelligent consultant application that leverages conversational AI technology to effectively implement business processes for companies across various industries. With rich experience in client support processes, Vee offers an automated telephone client service solution, from helpline support to mass outbound campaigns. By combining groundbreaking artificial intelligence with real conversation experience, Vee ensures business efficacy and success.
ZenCall
ZenCall is an AI-powered virtual phone secretary that handles incoming and outgoing calls efficiently. It uses the latest version of ChatGPT to answer and make calls based on user instructions. ZenCall offers features like instant call notification, unlimited prompt tests, link sharing via text messages, call redirection, CRM integration, and local phone numbers in various countries. It allows users to manage calls, schedule meetings, and handle customer relationships seamlessly. With ZenCall, users can enjoy a smooth call management experience and enhance their business communication.
Glia
Glia is a digital customer service technology platform designed for financial services and beyond. It offers solutions to drive more sales online, increase customer loyalty, modernize support, and identify improvement areas through advanced benchmarks. With a focus on digital-centric and phone-centric customer support, Glia provides services such as video banking, personalized expert service, and AI management. The platform also emphasizes security, offering new apps, features, and ways to engage customers. Glia aims to revolutionize customer communication in industries like banking, credit unions, fintech, insurance, and lending.
Five9
Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform call and contact centers into customer engagement centers of excellence. Our AI-powered solutions help businesses deliver exceptional customer experiences, improve operational efficiency, and reduce costs. With Five9, you can: * Empower agents to deliver results anywhere * Improve CX with practical AI * Find efficiency with AI & automation * Scale with AI & digital workforce * Realize results with Five9
Balto
Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.
Cald AI
Cald AI is an AI-powered conversational agent application that revolutionizes business phone communication. It offers lifelike, smart, and turbocharged AI technology for efficient and human-like interactions. With advanced AI tech, seamless interruptions handling, ultra-low latency, real-time analytics, and instant call transfers, Cald AI ensures unmatched conversational experiences. It also provides voicemail recognition, text message integration, multilingual support, and scalability for enhanced customer interactions and business growth.
Level AI
Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.
Enthu.AI
Enthu.AI is a Conversation Intelligence Software designed for Contact Centers to boost agent performance, understand customer sentiment, and improve revenue. The AI-powered tool automates sales monitoring, compliance, and customer experience enhancement by capturing and analyzing customer voice across various communication channels. It provides insights for multiple teams, runs automated Quality Management programs, and coaches sales agents to improve their performance. Enthu.AI helps in driving consistency in revenue and predictability in outcomes for over 100 brands, making call quality monitoring and customer conversation data analysis more efficient and effective.
Loris
Loris is a conversational intelligence platform designed for leading brands to unlock the hidden value of every customer conversation. It combines proven machine learning and generative AI to provide industry-leading conversation intelligence. Loris helps customer service teams be more efficient, improve customer experience, and drive revenue growth by transforming customer conversations into actionable insights. The platform offers features such as automated quality assurance, real-time agent co-pilot, and customer insights to enhance agent performance and increase customer satisfaction.
20 - Open Source AI Tools
amazon-transcribe-live-call-analytics
The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.
agentops
AgentOps is a toolkit for evaluating and developing robust and reliable AI agents. It provides benchmarks, observability, and replay analytics to help developers build better agents. AgentOps is open beta and can be signed up for here. Key features of AgentOps include: - Session replays in 3 lines of code: Initialize the AgentOps client and automatically get analytics on every LLM call. - Time travel debugging: (coming soon!) - Agent Arena: (coming soon!) - Callback handlers: AgentOps works seamlessly with applications built using Langchain and LlamaIndex.
plandex
Plandex is an open source, terminal-based AI coding engine designed for complex tasks. It uses long-running agents to break up large tasks into smaller subtasks, helping users work through backlogs, navigate unfamiliar technologies, and save time on repetitive tasks. Plandex supports various AI models, including OpenAI, Anthropic Claude, Google Gemini, and more. It allows users to manage context efficiently in the terminal, experiment with different approaches using branches, and review changes before applying them. The tool is platform-independent and runs from a single binary with no dependencies.
embodied-agents
Embodied Agents is a toolkit for integrating large multi-modal models into existing robot stacks with just a few lines of code. It provides consistency, reliability, scalability, and is configurable to any observation and action space. The toolkit is designed to reduce complexities involved in setting up inference endpoints, converting between different model formats, and collecting/storing datasets. It aims to facilitate data collection and sharing among roboticists by providing Python-first abstractions that are modular, extensible, and applicable to a wide range of tasks. The toolkit supports asynchronous and remote thread-safe agent execution for maximal responsiveness and scalability, and is compatible with various APIs like HuggingFace Spaces, Datasets, Gymnasium Spaces, Ollama, and OpenAI. It also offers automatic dataset recording and optional uploads to the HuggingFace hub.
tegon
Tegon is an open-source AI-First issue tracking tool designed for engineering teams. It aims to simplify task management by leveraging AI and integrations to automate task creation, prioritize tasks, and enhance bug resolution. Tegon offers features like issues tracking, automatic title generation, AI-generated labels and assignees, custom views, and upcoming features like sprints and task prioritization. It integrates with GitHub, Slack, and Sentry to streamline issue tracking processes. Tegon also plans to introduce AI Agents like PR Agent and Bug Agent to enhance product management and bug resolution. Contributions are welcome, and the product is licensed under the MIT License.
Tiger
Tiger is a community-driven project developing a reusable and integrated tool ecosystem for LLM Agent Revolution. It utilizes Upsonic for isolated tool storage, profiling, and automatic document generation. With Tiger, you can create a customized environment for your agents or leverage the robust and publicly maintained Tiger curated by the community itself.
tribe
Tribe AI is a low code tool designed to rapidly build and coordinate multi-agent teams. It leverages the langgraph framework to customize and coordinate teams of agents, allowing tasks to be split among agents with different strengths for faster and better problem-solving. The tool supports persistent conversations, observability, tool calling, human-in-the-loop functionality, easy deployment with Docker, and multi-tenancy for managing multiple users and teams.
lobe-chat
Lobe Chat is an open-source, modern-design ChatGPT/LLMs UI/Framework. Supports speech-synthesis, multi-modal, and extensible ([function call][docs-functionc-call]) plugin system. One-click **FREE** deployment of your private OpenAI ChatGPT/Claude/Gemini/Groq/Ollama chat application.
actions
Sema4.ai Action Server is a tool that allows users to build semantic actions in Python to connect AI agents with real-world applications. It enables users to create custom actions, skills, loaders, and plugins that securely connect any AI Assistant platform to data and applications. The tool automatically creates and exposes an API based on function declaration, type hints, and docstrings by adding '@action' to Python scripts. It provides an end-to-end stack supporting various connections between AI and user's apps and data, offering ease of use, security, and scalability.
robocorp
Robocorp is a platform that allows users to create, deploy, and operate Python automations and AI actions. It provides an easy way to extend the capabilities of AI agents, assistants, and copilots with custom actions written in Python. Users can create and deploy tools, skills, loaders, and plugins that securely connect any AI Assistant platform to their data and applications. The Robocorp Action Server makes Python scripts compatible with ChatGPT and LangChain by automatically creating and exposing an API based on function declaration, type hints, and docstrings. It simplifies the process of developing and deploying AI actions, enabling users to interact with AI frameworks effortlessly.
cogai
The W3C Cognitive AI Community Group focuses on advancing Cognitive AI through collaboration on defining use cases, open source implementations, and application areas. The group aims to demonstrate the potential of Cognitive AI in various domains such as customer services, healthcare, cybersecurity, online learning, autonomous vehicles, manufacturing, and web search. They work on formal specifications for chunk data and rules, plausible knowledge notation, and neural networks for human-like AI. The group positions Cognitive AI as a combination of symbolic and statistical approaches inspired by human thought processes. They address research challenges including mimicry, emotional intelligence, natural language processing, and common sense reasoning. The long-term goal is to develop cognitive agents that are knowledgeable, creative, collaborative, empathic, and multilingual, capable of continual learning and self-awareness.
suno-api
Suno AI API is an open-source project that allows developers to integrate the music generation capabilities of Suno.ai into their own applications. The API provides a simple and convenient way to generate music, lyrics, and other audio content using Suno.ai's powerful AI models. With Suno AI API, developers can easily add music generation functionality to their apps, websites, and other projects.
swarms
Swarms provides simple, reliable, and agile tools to create your own Swarm tailored to your specific needs. Currently, Swarms is being used in production by RBC, John Deere, and many AI startups.
zenml
ZenML is an extensible, open-source MLOps framework for creating portable, production-ready machine learning pipelines. By decoupling infrastructure from code, ZenML enables developers across your organization to collaborate more effectively as they develop to production.
20 - OpenAI Gpts
First Call Preparation
Tell me your company and customer and I'll prepare your first call with them!
Chief Operating Officer
A formal, businesslike virtual COO, using business jargon in expert advice.
CDR Guru
To master Unified Communications Data across platforms like Cisco, Avaya, Mitel, and Microsoft Teams, by orchestrating a team of expert agents and providing actionable solutions.
Better Call Saul Companion
Expert on Better Call Saul, discusses episodes, characters, and trivia.
SoGood.ai
Chat with Joshua Lisec's 'So Good They Call You a Fake,' the instant #1 international bestseller.
Engaging Post Enhancer
Rewriting Facebook posts for power and persuasion, with storytelling and CTAs.
Phish or No Phish Trainer
Hone your phishing detection skills! Analyze emails, texts, and calls to spot deception. Become a security pro!
Earnings Analyzer
I assist you in understanding the details of a company's financial results based on provided earnings data. If you have an earnings report you'd like me to analyze, feel free to share it, and I'll provide detailed insights and interpretations!
FODMAPs Dietician
Dietician that helps those with IBS manage their symptoms via FODMAPs. FODMAP stands for fermentable oligosaccharides, disaccharides, monosaccharides and polyols. These are the chemical names of 5 naturally occurring sugars that are not well absorbed by your small intestine.
Cognitive Behavioral Coach
Provides cognitive-behavioral and emotional therapy guidance, helping users understand and manage their thoughts, behaviors, and emotions.
1ACulma - Management Coach
Cross-cultural management. Useful for those who relocate to another country or manage cross-cultural teams.
Finance Butler(ファイナンス・バトラー)
I manage finances securely with encryption and user authentication.