Best AI tools for< Identify Call Patterns >

Recontact is an AI-powered tool designed to help users analyze and gain insights from user calls efficiently. By leveraging AI technology, Recontact can process and extract valuable information from user conversations, enabling users to understand customer needs, identify trends, and generate detailed reports in a matter of minutes. The tool streamlines the process of listening to call transcripts, making affinity diagrams, and understanding customer requirements, saving users valuable time and effort. Recontact is best suited for early-stage founders, user research teams, and customer support teams looking to analyze user interviews, validate startup ideas, and improve customer interactions.

Backmesh is an AI tool that serves as a proxy on edge CDN servers, enabling secure and direct access to LLM APIs without the need for a backend or SDK. It allows users to call LLM APIs from their apps, ensuring protection through JWT verification and rate limits. Backmesh also offers user analytics for LLM API calls, helping identify usage patterns and enhance user satisfaction within AI applications.

Wild Moose is an AI-powered SRE Copilot tool designed to help companies handle incidents efficiently. It offers fast and efficient root cause analysis that improves with every incident by automatically gathering and analyzing logs, metrics, and code to pinpoint root causes. The tool converts tribal knowledge into custom playbooks, constantly improves performance with a system model that learns from each incident, and integrates seamlessly with various observability tools and deployment platforms. Wild Moose reduces cognitive load on teams, automates routine tasks, and provides actionable insights in real-time, enabling teams to act fast during outages.

Attention is an AI-powered platform that transforms call recordings into valuable insights and actions for sales teams. It offers features such as generating follow-up emails, updating Salesforce, alerting stakeholders of churn risk, creating coaching scorecards, and more. The platform helps sales teams analyze calls, identify coaching priorities, onboard new team members quickly, align sales messaging, and automate follow-up emails with AI. Attention aims to revolutionize sales workflows by providing real-time actionable intelligence and enhancing productivity.

Investiment.io is a financial news and data platform that uses AI to help investors make better decisions. The platform provides access to real-time news, earnings transcripts, and financial data, as well as AI-powered insights and analysis. Investiment.io is designed to help investors of all levels, from beginners to experienced professionals.

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

Wonderway is an AI-powered Data Driven Sales Training Platform that helps businesses boost sales performance through learning. It offers an all-in-one sales LMS to drive sales onboarding, upskilling, coaching, and certification of remote sales teams. The platform integrates seamlessly into the sales tech stack, providing personalized training programs, sales performance intelligence, and real-time sales coaching on every call.

Hiya is an AI-powered caller ID, call blocker, and protection application that enhances voice communication experiences. It helps users identify incoming calls, block spam and fraud, and protect against AI voice fraud and scams. Hiya offers solutions for businesses, carriers, and consumers, with features like branded caller ID, spam detection, call filtering, and more. With a global reach and a user base of over 450 million, Hiya aims to bring trust, identity, and intelligence back to phone calls.

Small Hours is an AI-powered Root Cause Analysis (RCA) tool designed to minimize downtime and maximize efficiency for engineering teams. It offers automated RCA 24/7, streamlining on-call rotations, and providing intelligent triage of issues. The tool supports OpenTelemetry for seamless integration with any stack, hooks into existing alarms to identify critical issues, and allows for connecting codebases and runbooks as context and instructions. Small Hours is built by former engineers of Amazon and is optimized for enterprise velocity and scale, with a focus on resolving issues faster and providing accurate fixes.

Ringly.io is an AI-powered phone support solution designed specifically for e-commerce businesses. It offers a range of features to help businesses automate their customer service operations, including the ability to personalize AI customer support agents, answer customer questions with AI, initiate calls to customers with abandoned carts, automatically inform customers about order tracking status, and speak with thousands of people at the same time. Ringly.io also provides an analytics dashboard to help businesses track their progress and identify areas for improvement.

ProspectEdge is an AI-powered sales tool designed for B2B teams. It provides valuable insights and data-driven recommendations to enhance sales strategies and improve customer engagement. By leveraging artificial intelligence, ProspectEdge helps businesses identify potential leads, understand customer behavior, and optimize sales processes. With its advanced algorithms and predictive analytics, the tool empowers sales professionals to make informed decisions and drive revenue growth.

Glia is a digital customer service technology platform designed for financial services and beyond. It offers solutions to drive more sales online, increase customer loyalty, modernize support, and identify improvement areas through advanced benchmarks. With a focus on digital-centric and phone-centric customer support, Glia provides services such as video banking, personalized expert service, and AI management. The platform also emphasizes security, offering new apps, features, and ways to engage customers. Glia aims to revolutionize customer communication in industries like banking, credit unions, fintech, insurance, and lending.

Workbounce is an AI-powered Voice-of-Customer insights platform that helps businesses understand the 'why' behind their key performance indicators. By integrating data from various sources like CRM, call recordings, emails, and messaging tools, Workbounce uses advanced AI to analyze sentiment, detect uncertainty, identify key topics, and uncover trends. The platform provides deep insights to help businesses improve win rates, shorten sales cycles, and make informed decisions.

Gong is a revenue intelligence platform that helps businesses maximize their revenue potential by providing them with the deepest understanding of their sales conversations, the most accurate AI models, and the largest integration ecosystem on the market. Gong's AI-powered insights help businesses save time on call reviews, improve deal predictability, and increase win rates. Gong is trusted by over 4,000 customers across industries, geographies, and sizes, including Snowflake, TEKSystems, LinkedIn, ADP, and Shopify.

Vilosia is an AI-powered platform that helps medium and large enterprises with internal development teams to visualize their software architecture, simplify migration, and improve system modularity. The platform uses Gen AI to automatically add event triggers to the codebase, enabling users to understand data flow, system dependencies, domain boundaries, and external APIs. Vilosia also offers AI workflow analysis to extract workflows from function call chains and identify database usage. Users can scan their codebase using CLI client & CI/CD integration and stay updated with new features through the newsletter.

AppTek is a global leader in artificial intelligence (AI) and machine learning (ML) technologies for automatic speech recognition (ASR), neural machine translation (NMT), natural language processing/understanding (NLP/U) and text-to-speech (TTS) technologies. The AppTek platform delivers industry-leading solutions for organizations across a breadth of global markets such as media and entertainment, call centers, government, enterprise business, and more. Built by scientists and research engineers who are recognized among the best in the world, AppTek’s solutions cover a wide array of languages/ dialects, channels, domains and demographics.

Scienaptic Systems is an AI-powered Credit Decisioning Platform that revolutionizes the lending industry by automating credit underwriting processes, leveraging alternate data points, and offering self-learning models for instant credit decisions. The platform helps lenders identify creditworthy borrowers, streamline customer experience, and ensure fair lending practices through explainable AI models. Scienaptic's suite of AI-enabled technologies enables lenders to say 'Yes' to more borrowers at lower risk, providing a 360-degree risk assessment before approving applications. The platform integrates seamlessly with existing lending ecosystems, ensuring disruption-free deployment and better risk predictions through a single API call.

unSkript is an Agentic Gen AI platform designed for IT support, offering proactive health checks, issue diagnosis, and resolution. It leverages AI to identify and resolve customer issues before they escalate, reducing MTTR, increasing first-call resolution rates, and decreasing ticket resolution time. The platform uses Agentic AI for automated RCA, Generative AI for remediation, and continuously learns from historical fixes to improve performance over time.

Hamming is an AI tool designed to help automate voice agent testing and optimization. It offers features such as prompt optimization, automated voice testing, monitoring, and more. The platform allows users to test AI voice agents against simulated users, create optimized prompts, actively monitor AI app usage, and simulate customer calls to identify system gaps. Hamming is trusted by AI-forward enterprises and is built for inbound and outbound agents, including AI appointment scheduling, AI drive-through, AI customer support, AI phone follow-ups, AI personal assistant, and AI coaching and tutoring.

Explore call detail records (CDR) for a variety of PBX platforms including Avaya, Mitel, NEC, and others with this UC trained GPT. Use specific commands to help you expertly navigate and troubleshoot CDR from diverse UC environments.

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