Best AI tools for< Contact Customer Support >

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ChatBob is an AI-powered chatbot application designed for businesses to automate customer interactions on their websites. With just a few clicks, users can create a multilingual chatbot that can respond in over 95 languages, catering to a global audience. ChatBob helps businesses collect leads, customize chatbot settings, and remove branding. It offers different pricing plans to suit varying needs, from a free plan with limited features to premium plans with advanced functionalities.

Wondershare Help Center provides comprehensive support for Wondershare products, including video editing, video creation, diagramming, PDF solutions, and data management. It offers a wide range of resources such as tutorials, FAQs, troubleshooting guides, and access to customer support.

Regal is an AI-powered contact center software that leverages AI agents and automated personalization to drive better sales, support, and retention. It offers a range of products and solutions tailored for complex enterprises, with features such as Generative AI for contact centers, AI phone agents, AI SMS agents, unified customer profile analytics, journey builder, IVR, sales dialer, branded caller ID, spam remediation, and more. Regal aims to transform customer conversations by providing super-human agents and tools to empower teams, resulting in game-changing outcomes for high-consideration industries.

Directly is an AI-powered platform that offers on-demand and automated customer support solutions. The platform connects organizations with highly qualified experts who can handle customer inquiries efficiently. By leveraging AI and machine learning, Directly automates repetitive questions, improving business continuity and digital transformation. The platform follows a pay-for-performance compensation model and provides global support in multiple languages. Directly aims to enhance customer satisfaction, reduce contact center volume, and save costs for businesses.

JustCall is an AI-powered customer communication platform designed for customer-facing teams. It offers a suite of AI solutions such as Conversation Intelligence, AI Coaching, Automatic Call Scoring, Agent Assist, SMS Copilot, Agent Analytics, Call Transcription, Moment Analysis, and Sentiment Analysis. JustCall helps businesses enhance agent productivity, drive customer delight, and improve overall communication efficiency. The platform integrates with various CRM systems and offers features like Outbound Call Center, Inbound Contact Center, Business Phone System, IVR (Call Menu), Call Forwarding, Sales Dialer, Call Recording, Advanced Analytics, and more. JustCall is trusted by over 6,000 businesses worldwide for its AI-driven communication solutions.

Supermoon is an AI-powered E-Commerce & Customer Service Communication Management Software that simplifies customer support by leveraging the power of AI. It offers features such as Shared Inbox, Live Chat, Smart Contact Form, Omnichannel Inbox, AI Customization, Shopify integration, Team Chat, and CRM capabilities. Supermoon's AI assistant provides automatic reply suggestions, message summaries, sentiment analysis, and personalized responses to customer inquiries, enhancing customer service efficiency and satisfaction.

Hostcomm is an AI-powered platform offering a range of solutions for customer service, including predictive dialer, remote visual assistance, live chat, AI contact center, interaction analytics, and more. The platform aims to enhance customer service experiences by seamlessly blending traditional and AI-driven communications. Hostcomm's cloud contact center software, powered by Amazon AWS and Google cloud services, helps businesses achieve growth, differentiation, and cost reduction through automation and digitalization. With features like AI voice agent, AI customer service agent, and IVR payments, Hostcomm provides innovative AI solutions to improve customer satisfaction, reduce costs, and increase sales.

Casablanca is an AI-powered software application that enhances online meetings by bringing back natural eye contact in video calls. It uses cutting-edge technology to adjust the user's head position and eye movement in real-time, creating a more engaging and productive communication experience. Casablanca is compatible with popular video conferencing tools like Zoom and Microsoft Teams, ensuring seamless integration for users. The application prioritizes privacy by processing all image data locally on the user's device, guaranteeing 100% data security. Through scientific studies, Casablanca has been proven to increase trust, attention, and productivity in team collaborations, making it a valuable tool for both personal and professional video interactions.

1440.io is an Omnichannel Engagement Suite designed for Salesforce, offering a comprehensive set of tools to streamline customer engagement across various channels. It enables businesses to unify conversations across the customer journey, leverage AI-powered chatbots, personalize interactions, and optimize contact centers. The platform is trusted by leading enterprise brands and aims to improve time-to-value by maximizing the 1440 minutes we all have each day. With features like messaging studio, translation studio, reputation studio, and commerce studio, 1440.io empowers customer-facing teams to deliver premium experiences and drive sales through conversational commerce.

Jochem is an AI tool designed to provide accurate answers quickly and enhance knowledge on-the-go. It helps users get instant answers to their questions, connects them with experts within the company, and continuously learns to improve performance. Jochem eliminates the need to search through files and articles by offering a smart matching system based on expertise. It also allows users to easily add and update the knowledge base, ensuring full control and transparency.

VideoAsk by Typeform is an interactive video platform that helps streamline conversations and build business relationships at scale. It offers features such as asynchronous interviews, easy scheduling, tagging, gathering contact info, capturing leads, research and feedback, training, customer support, and more. Users can create interactive video forms, conduct async interviews, and engage with their audience through AI-powered video chatbots. The platform is user-friendly, code-free, and integrates with over 1,500 applications through Zapier.

Dialpad is an AI-powered customer communications platform that offers various solutions such as cloud-based support, sales outreach, and contact center services. It leverages artificial intelligence to streamline communication processes, provide in-call coaching, and deliver insights to enhance team productivity. Dialpad caters to industries like retail, insurance, technology, healthcare, and more, aiming to empower teams and deliver exceptional customer experiences.

Collab is a contact center software that enables digital transformation and helps achieve the right balance between Automation and Human Interaction. It provides enhanced experiences, resolves customer issues quickly and easily, fosters strong and trusty relationships, turns data into powerful insights, and empowers agents. Collab relies on its omnichannel solution, AI, CRM integration, data-driven insights, and empowered teams to provide seamless experiences.

UJET is a cloud-based contact center platform that provides a variety of features to help businesses improve their customer experience. These features include omnichannel support, AI-powered virtual agents, and real-time analytics. UJET is designed to be easy to use and affordable, making it a good option for businesses of all sizes.

SunDevs is an AI tool that focuses on solving business problems to provide exceptional customer experiences. The tool offers various AI solutions for chat and messaging, phone and voice interactions, as well as integrations with popular platforms like Hubspot, Salesforce, and Zendesk. SunDevs caters to industries such as Ecommerce, Cinema, and Telco, providing features like app development, web development, and staff augmentation. The tool aims to streamline operations, improve customer satisfaction, and boost sales through AI-powered solutions.

The website offers AI-powered solutions for customer service automation, including chatbots, email bots, and ticket system assistants. It provides tools like OMQ Chatbot, OMQ Help, OMQ Contact, OMQ Assist, and OMQ Reply to streamline customer interactions and improve efficiency. The platform leverages artificial intelligence to provide real-time responses, reduce support efforts, and enhance customer satisfaction across various communication channels.

Nexior allows users to deploy their own AI application site in minutes, offering services like GPT, Midjourney, ChatDoc, QrArt, etc. Users can use the platform without any development experience, AI account purchases, API support concerns, or payment system configurations. It supports various features such as GPT 3.5/4.0, Midjourney modes, unlimited document uploads, artistic QR code generation, payment and referral systems, and user system support. Nexior is open source, free under the MIT license, and easy to configure and deploy.

Tiledesk Design Studio is an open-source, no-code development platform for creating chatbots and conversational apps. It offers a user-friendly, drag-and-drop interface with pre-ready actions and integrations. The platform combines the power of LLM/GPT AI with a flexible 'graph' approach for creating conversations and automations with ease. Users can automate customer conversations, prototype conversations, integrate ChatGPT, enhance user experience with multimedia, provide personalized product recommendations, set conditions, use random replies, connect to other tools like HubSpot CRM, integrate with WhatsApp, send emails, and seamlessly enhance existing setups.

WebWhiz is an open-source tool that allows users to train ChatGPT on website data to build AI chatbots for customer queries. It offers easy integration, data-specific responses, regular data updates, no-code builder, chatbot customization, fine-tuning, and offline messaging. Users can create and train chatbots in a few simple steps by entering their website URL, automatically fetching and preparing training data, training ChatGPT, and embedding the chatbot on their website. WebWhiz can crawl websites monthly, collect text data and metadata, and process text data using tokens. Users can train custom data, but bringing custom open AI keys is not yet supported. The tool has no limitations on context size but may limit the number of pages based on the chosen plan. WebWhiz SDK is available on NPM, CDNs, and GitHub, and users can self-host it using Docker or manual setup involving MongoDB, Redis, Node, Python, and environment variables setup. For any issues, users can contact [email protected].

The Conversational Azure OpenAI Accelerator is a tool designed to provide rapid, no-cost custom demos tailored to customer use cases, from internal HR/IT to external contact centers. It focuses on top use cases of GenAI conversation and summarization, plus live backend data integration. The tool automates conversations across voice and text channels, providing a valuable way to save money and improve customer and employee experience. By combining Azure OpenAI + Cognitive Search, users can efficiently deploy a ChatGPT experience using web pages, knowledge base articles, and data sources. The tool enables simultaneous deployment of conversational content to chatbots, IVR, voice assistants, and more in one click, eliminating the need for in-depth IT involvement. It leverages Microsoft's advanced AI technologies, resulting in a conversational experience that can converse in human-like dialogue, respond intelligently, and capture content for omni-channel unified analytics.

Support Channels into a Public FAQ with AI. Extract customer conversations into an FAQ accessible via public URL. Connects to Discord, converts conversations into FAQ using ChatGPT. Monorepo with NX containing backend, Discord bot, panel, tenants website, marketing website, and documentation. Self-funded project seeking community support.

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

eShopSupport is a sample .NET application showcasing common use cases and development practices for building AI solutions in .NET, specifically Generative AI. It demonstrates a customer support application for an e-commerce website using a services-based architecture with .NET Aspire. The application includes support for text classification, sentiment analysis, text summarization, synthetic data generation, and chat bot interactions. It also showcases development practices such as developing solutions locally, evaluating AI responses, leveraging Python projects, and deploying applications to the Cloud.

Webots is an open-source robot simulator that provides a complete development environment to model, program, and simulate robots, vehicles, and mechanical systems. It was originally designed at EPFL in 1996 and further developed and commercialized by Cyberbotics since 1998. Webots was open-sourced in December 2018 and continues to be developed by Cyberbotics with paid customer support, training, and consulting services for industry and academic research projects.

ai-collective-tools is an open-source community dedicated to creating a comprehensive collection of AI tools for developers, researchers, and enthusiasts. The repository provides a curated selection of AI tools and resources across various categories such as 3D, Agriculture, Art, Audio Editing, Avatars, Chatbots, Code Assistant, Cooking, Copywriting, Crypto, Customer Support, Dating, Design Assistant, Design Generator, Developer, E-Commerce, Education, Email Assistant, Experiments, Fashion, Finance, Fitness, Fun Tools, Gaming, General Writing, Gift Ideas, HealthCare, Human Resources, Image Classification, Image Editing, Image Generator, Interior Designing, Legal Assistant, Logo Generator, Low Code, Models, Music, Paraphraser, Personal Assistant, Presentations, Productivity, Prompt Generator, Psychology, Real Estate, Religion, Research, Resume, Sales, Search Engine, SEO, Shopping, Social Media, Spreadsheets, SQL, Startup Tools, Story Teller, Summarizer, Testing, Text to Speech, Text to Image, Transcriber, Travel, Video Editing, Video Generator, Weather, Writing Generator, and Other Resources.

GoodWeBot is an AI WeChat robot based on RPA technology, supporting AI automatic replies, automatic friend adding, automatic friend request acceptance, automatic friend tagging, and more. It is fully compliant with RPA technology, easy to use with one-click download and run without installation, and integrates with mainstream AI services like coze. The tool is free to use and provides features like AI chat support, contact synchronization, group messaging, and coze API testing. Users should comply with GPL 3.0 open-source license and use the tool for technical research and learning purposes only, following local laws and regulations. The tool should not be used for any illegal or infringing activities, and users are responsible for the consequences of their usage.

Obsei is an open-source, low-code, AI powered automation tool that consists of an Observer to collect unstructured data from various sources, an Analyzer to analyze the collected data with various AI tasks, and an Informer to send analyzed data to various destinations. The tool is suitable for scheduled jobs or serverless applications as all Observers can store their state in databases. Obsei is still in alpha stage, so caution is advised when using it in production. The tool can be used for social listening, alerting/notification, automatic customer issue creation, extraction of deeper insights from feedbacks, market research, dataset creation for various AI tasks, and more based on creativity.

NextChat is a well-designed cross-platform ChatGPT web UI tool that supports Claude, GPT4, and Gemini Pro. It offers a compact client for Linux, Windows, and MacOS, with features like self-deployed LLMs compatibility, privacy-first data storage, markdown support, responsive design, and fast loading speed. Users can create, share, and debug chat tools with prompt templates, access various prompts, compress chat history, and use multiple languages. The tool also supports enterprise-level privatization and customization deployment, with features like brand customization, resource integration, permission control, knowledge integration, security auditing, private deployment, and continuous updates.

ChatGPT Next Web is a well-designed cross-platform ChatGPT web UI tool that supports Claude, GPT4, and Gemini Pro models. It allows users to deploy their private ChatGPT applications with ease. The tool offers features like one-click deployment, compact client for Linux/Windows/MacOS, compatibility with self-deployed LLMs, privacy-first approach with local data storage, markdown support, responsive design, fast loading speed, prompt templates, awesome prompts, chat history compression, multilingual support, and more.

Superflows is an open-source alternative to OpenAI's Assistant API. It allows developers to easily add an AI assistant to their software products, enabling users to ask questions in natural language and receive answers or have tasks completed by making API calls. Superflows can analyze data, create plots, answer questions based on static knowledge, and even write code. It features a developer dashboard for configuration and testing, stateful streaming API, UI components, and support for multiple LLMs. Superflows can be set up in the cloud or self-hosted, and it provides comprehensive documentation and support.

DeepSeekAI is a browser extension plugin that allows users to interact with AI by selecting text on web pages and invoking the DeepSeek large model to provide AI responses. The extension enhances browsing experience by enabling users to get summaries or answers for selected text directly on the webpage. It features context text selection, API key integration, draggable and resizable window, AI streaming replies, Markdown rendering, one-click copy, re-answer option, code copy functionality, language switching, and multi-turn dialogue support. Users can install the extension from Chrome Web Store or Edge Add-ons, or manually clone the repository, install dependencies, and build the extension. Configuration involves entering the DeepSeek API key in the extension popup window to start using the AI-driven responses.

BlinkID iOS is a mobile SDK that enables developers to easily integrate ID scanning and data extraction capabilities into their iOS applications. The SDK supports scanning and processing various types of identity documents, such as passports, driver's licenses, and ID cards. It provides accurate and fast data extraction, including personal information and document details. With BlinkID iOS, developers can enhance their apps with secure and reliable ID verification functionality, improving user experience and streamlining identity verification processes.

Chatbox is a desktop client for ChatGPT, Claude, and other LLMs, providing a user-friendly interface for AI copilot assistance on Windows, Mac, and Linux. It offers features like local data storage, multiple LLM provider support, image generation with Dall-E-3, enhanced prompting, keyboard shortcuts, and more. Users can collaborate, access the tool on various platforms, and enjoy multilingual support. Chatbox is constantly evolving with new features to enhance the user experience.

Llama Assistant is a local AI assistant that respects your privacy. It is an AI-powered assistant that can recognize your voice, process natural language, and perform various actions based on your commands. It can help with tasks like summarizing text, rephrasing sentences, answering questions, writing emails, and more. The assistant runs offline on your local machine, ensuring privacy by not sending data to external servers. It supports voice recognition, natural language processing, and customizable UI with adjustable transparency. The project is a work in progress with new features being added regularly.

The Generative AI Use Cases Repository showcases a wide range of applications in generative AI, including Retrieval-Augmented Generation (RAG), AI Agents, and industry-specific use cases. It provides practical notebooks and guidance on utilizing frameworks such as LlamaIndex and LangChain, and demonstrates how to integrate models from leading AI research companies like Anthropic and OpenAI.

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