Best AI tools for< Customer Success Team >

Twig AI is an AI tool designed for Customer Experience, offering an AI assistant that resolves customer issues instantly, supporting both users and support agents 24/7. It provides features like converting user requests into API calls, instant responses for user questions, and factual answers cited with trustworthy sources. Twig simplifies data retrieval from external sources, offers personalization options, and includes a built-in knowledge base. The tool aims to drive agent productivity, provide insights to monitor customer experience, and offers various application interfaces for different user roles.

ChurnZero is a digital-first customer success software that leverages AI technology to help businesses enhance customer engagement, drive product adoption, ensure customer retention, and provide valuable customer insights. The platform offers a range of features such as digital engagement, customer insights, automation, and data visualization to empower customer success teams in achieving their goals. ChurnZero stands out as the most-loved customer success software, offering innovative solutions to address the evolving needs of businesses in the digital era.

Modjo is an AI platform designed to boost sales team productivity, enhance commercial efficiency, and develop sales skills. It captures interactions with customers, creates an augmented conversational database, and deploys AI solutions within organizations. Modjo's AI capabilities help in productivity, sales execution, and coaching, enabling teams to focus on selling, manage pipelines efficiently, and develop sales skills. The platform offers features like AI call scoring, CRM filling, call reviews, email follow-up, and insights library.

Bounti Labs is an AI-powered platform that blends AI efficiency with human intuition to enhance outreach and prospecting activities. It enables faster, better, and more authentic prospecting by providing AI-generated research, use cases, pitches, and sample messaging to supercharge outreach without the delay of onboarding. Bounti Labs empowers sales, marketing, and customer success teams worldwide to scale quickly and efficiently with its autonomous AI teammate.

Fathom is an AI-powered note-taking tool that helps you record, transcribe, and summarize your meetings. It integrates with Zoom and Google Meet, and offers a range of features to help you stay organized and productive. **Key Features** * **Automatic recording and transcription:** Fathom automatically records and transcribes your meetings, so you can focus on the conversation instead of taking notes. * **AI-generated summaries:** Fathom uses AI to generate summaries of your meetings, which can save you time and help you identify key takeaways. * **Highlighting and bookmarking:** You can highlight and bookmark important moments in your meetings, so you can easily find them later. * **Sharing and collaboration:** You can share your meeting recordings and summaries with others, and collaborate on notes and action items. * **Integrations:** Fathom integrates with a range of other tools, including Zoom, Google Meet, Slack, and Asana. **Benefits** * **Save time:** Fathom can save you hours of time by automatically recording and transcribing your meetings. * **Stay organized:** Fathom helps you stay organized by providing a central place to store your meeting recordings and notes. * **Improve productivity:** Fathom can help you improve your productivity by providing you with easy access to the information you need from your meetings. * **Make better decisions:** Fathom can help you make better decisions by providing you with a clear understanding of what was discussed in your meetings. **Pricing** Fathom is free to use for individuals. There is also a paid Team Edition that offers additional features, such as: * **Unlimited storage:** The Team Edition gives you unlimited storage for your meeting recordings and notes. * **Team management:** The Team Edition allows you to manage your team's access to Fathom. * **Custom branding:** The Team Edition allows you to customize Fathom with your own branding. **Alternatives** * Otter.ai * Trint * Descript * Rev **Use Cases** * **Sales:** Fathom can help sales teams track their progress and identify opportunities. * **Customer success:** Fathom can help customer success teams build relationships with their customers and resolve issues quickly. * **Product development:** Fathom can help product development teams gather feedback from users and improve their products. * **Marketing:** Fathom can help marketing teams track the effectiveness of their campaigns and generate leads. * **Education:** Fathom can help educators record and share lectures and other materials with students. **FAQ** **Q: How much does Fathom cost?** A: Fathom is free to use for individuals. There is also a paid Team Edition that offers additional features. **Q: What are the benefits of using Fathom?** A: Fathom can save you time, help you stay organized, improve your productivity, and make better decisions. **Q: What are the alternatives to Fathom?** A: Some alternatives to Fathom include Otter.ai, Trint, Descript, and Rev. **Q: What are some use cases for Fathom?** A: Fathom can be used for a variety of purposes, including sales, customer success, product development, marketing, and education.

Tavus is a video personalization platform that uses AI to generate personalized videos for each customer. It allows businesses to create one-on-one connections with thousands of people and boost conversions by 5x. Tavus is used by sales and marketing teams, customer success teams, recruiters, and real estate agents to create personalized videos that are more engaging and effective than traditional videos.

Keepme is an AI-powered platform designed for gyms to boost sales, predict and prevent attrition, and enhance member retention. It offers features such as Keepme Score™ for predicting attrition, smart lead scoring, gym tours & trials scheduler, NPS surveys, smart campaigns & automations, smart content production, and WhatsApp integration. The platform provides personalized training and world-class support through Keepme Academy and customer success team. Keepme is trusted by over 450 fitness clubs globally and offers valuable AI resources to empower users with knowledge.

Salesloft is an AI-powered revenue orchestration platform that guides go-to-market teams to take the right actions for optimal outcomes. It helps in delighting customers, maximizing revenue, and increasing lifetime value. The platform offers solutions for sales engagement, pipeline management, forecasting, buyer engagement, and revenue challenges. Salesloft is trusted by over 5,000 sales teams worldwide to enhance the customer lifecycle, eliminate complexity, and drive predictability in revenue generation.

Salesloft is an AI-powered revenue orchestration platform that helps businesses close more deals, forecast more accurately, and coach teams to success. It provides a variety of features to help sales teams manage their pipeline, track their progress, and close deals faster.

Abbot is a programmable smart assistant designed to enhance customer success by working alongside users in team chat environments. It helps in tracking customer conversations, automating tasks, integrating with various systems, providing insights, and ensuring timely responses. Abbot can be trained on documentation, run custom scripts, summarize conversations, and suggest next steps. It offers security compliance and different pricing plans tailored for teams and enterprises.

Threado is an AI application designed for customer service, offering AI agents for customer-facing teams to provide instant, automated support. The application integrates effortlessly into daily tools like Slack and Microsoft Teams, enabling users to access company information instantly. Threado AI helps in resolving customer queries, automating chat support, and personalizing customer engagement at scale. It also assists in accelerating sales processes and transforming how customer-facing teams find information and get work done.

Sapling is a language model copilot and API for businesses. It provides real-time suggestions to help sales, support, and success teams more efficiently compose personalized responses. Sapling also offers a variety of features to help businesses improve their customer service, including: * Autocomplete Everywhere: Provides deep learning-powered autocomplete suggestions across all messaging platforms, allowing agents to compose replies more quickly. * Sapling Suggest: Retrieves relevant responses from a team response bank and allows agents to respond more quickly to customer inquiries by simply clicking on suggested responses in real time. * Snippet macros: Allow for quick insertion of common responses. * Grammar and language quality improvements: Sapling catches 60% more language quality issues than other spelling and grammar checkers using a machine learning system trained on millions of English sentences. * Enterprise teams can define custom settings for compliance and content governance. * Distribute knowledge: Ensure team knowledge is shared in a snippet library accessible on all your web applications. * Perform blazing fast search on your knowledge library for compliance, upselling, training, and onboarding.

Gong is a revenue intelligence platform that helps businesses maximize their revenue potential by providing them with the deepest understanding of their sales conversations, the most accurate AI models, and the largest integration ecosystem on the market. Gong's AI-powered insights help businesses save time on call reviews, improve deal predictability, and increase win rates. Gong is trusted by over 4,000 customers across industries, geographies, and sizes, including Snowflake, TEKSystems, LinkedIn, ADP, and Shopify.

Crisp is an all-in-one AI-powered business messaging platform that centralizes teams, conversations, data, and knowledge in one place. It offers features like centralized inbox for inbound messages, knowledge base creation, CRM for customer data management, AI-powered automations, website chat widget, and multichannel campaigns. Crisp is designed to enhance customer support, marketing, and sales processes by providing personalized interactions and automating repetitive tasks.

CustomerIQ is an AI platform that automatically discovers and quantifies themes across customer feedback channels like calls, surveys, tickets, and transcripts. It aggregates customer feedback, extracts and categorizes feature requests, pain points, preferences, and highlights related to customers. The platform helps align teams, prioritize work, and build a customer-obsessed culture. CustomerIQ accelerates development by scoping project requirements faster and providing actionable insights backed with context.

Klynk is an AI-powered Customer Success Management (CSM) tool that aims to revolutionize the way businesses interact with their customers. It combines smart AI technology with human touch to provide personalized and efficient customer success strategies. Klynk offers a global team of experts dedicated to elevating CSM to new heights, ensuring customer satisfaction and business growth.

Cast.app is an AI-driven platform that automates customer success management, enabling businesses to grow and preserve revenue by leveraging AI agents. The application offers a range of features such as automating customer onboarding, driving usage and adoption, minimizing revenue churn, influencing renewals and revenue expansion, and scaling without increasing team size. Cast.app provides personalized recommendations, insights, and customer communications, enhancing customer engagement and satisfaction. The platform is designed to streamline customer interactions, improve retention rates, and drive revenue growth through AI-powered automation and personalized customer experiences.

Venixs is a business-oriented AI customer success system that seamlessly integrates AI for unparalleled efficiency and customer-centric success. It offers a conversational ticketing system for natural and intuitive interactions, a management platform for monitoring and managing conversations and tickets with teammates, and customizable AI responses tailored to specific business needs. Venixs has processed over 1 million messages within its first month of launch and has over 200,000 conversations and 50 happy customers.

Laxis is an AI Meeting Assistant designed to empower revenue teams by capturing and distilling key insights from customer interactions effortlessly. It offers seamless integration across platforms, from online meetings to CRM updates, with a user-friendly interface. Laxis helps users stay focused during meetings, auto-generate meeting summaries, identify customer requirements, and extract valuable insights. It supports multilingual interactions, real-time transcriptions, and provides answers based on past conversations. Trusted by over 35,000 business professionals from 3000 organizations, Laxis saves time, improves note-taking, and enhances communication with clients and prospects.

JustCall is an AI-powered customer communication platform designed for customer-facing teams. It offers a suite of AI solutions such as Conversation Intelligence, AI Coaching, Automatic Call Scoring, Agent Assist, SMS Copilot, Agent Analytics, Call Transcription, Moment Analysis, and Sentiment Analysis. JustCall helps businesses enhance agent productivity, drive customer delight, and improve overall communication efficiency. The platform integrates with various CRM systems and offers features like Outbound Call Center, Inbound Contact Center, Business Phone System, IVR (Call Menu), Call Forwarding, Sales Dialer, Call Recording, Advanced Analytics, and more. JustCall is trusted by over 6,000 businesses worldwide for its AI-driven communication solutions.

**Advising App™** is a software solution created by Canyon GBS™ that includes a robust personal assistant designed to support student service professionals in their day-to-day roles. The assistant can help with research tasks, draft communication, language translation, content creation, student profile analysis, project planning, ideation, and much more. The software also includes a student service CRM designed to support the management of prospective and enrolled students. Key features of the CRM include record management, email and SMS, service management, caseload management, task management, interaction tracking, files and documents, and much more.

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

Parlant is a structured approach to building and guiding customer-facing AI agents. It allows developers to create and manage robust AI agents, providing specific feedback on agent behavior and helping understand user intentions better. With features like guidelines, glossary, coherence checks, dynamic context, and guided tool use, Parlant offers control over agent responses and behavior. Developer-friendly aspects include instant changes, Git integration, clean architecture, and type safety. It enables confident deployment with scalability, effective debugging, and validation before deployment. Parlant works with major LLM providers and offers client SDKs for Python and TypeScript. The tool facilitates natural customer interactions through asynchronous communication and provides a chat UI for testing new behaviors before deployment.

Flyte is an open-source orchestrator that facilitates building production-grade data and ML pipelines. It is built for scalability and reproducibility, leveraging Kubernetes as its underlying platform. With Flyte, user teams can construct pipelines using the Python SDK, and seamlessly deploy them on both cloud and on-premises environments, enabling distributed processing and efficient resource utilization.

2025-AI-College-Jobs is a repository containing a comprehensive list of AI/ML & Data Science jobs suitable for college students seeking internships or new graduate positions. The repository is regularly updated with positions posted within the last 120 days, featuring opportunities from various companies in the USA and internationally. The list includes positions in areas such as research scientist internships, quantitative research analyst roles, and other data science-related positions. The repository aims to provide a valuable resource for students looking to kickstart their careers in the field of artificial intelligence and machine learning.

The Conversational Azure OpenAI Accelerator is a tool designed to provide rapid, no-cost custom demos tailored to customer use cases, from internal HR/IT to external contact centers. It focuses on top use cases of GenAI conversation and summarization, plus live backend data integration. The tool automates conversations across voice and text channels, providing a valuable way to save money and improve customer and employee experience. By combining Azure OpenAI + Cognitive Search, users can efficiently deploy a ChatGPT experience using web pages, knowledge base articles, and data sources. The tool enables simultaneous deployment of conversational content to chatbots, IVR, voice assistants, and more in one click, eliminating the need for in-depth IT involvement. It leverages Microsoft's advanced AI technologies, resulting in a conversational experience that can converse in human-like dialogue, respond intelligently, and capture content for omni-channel unified analytics.

Venom is a high-performance system developed with JavaScript to create a bot for WhatsApp, support for creating any interaction, such as customer service, media sending, sentence recognition based on artificial intelligence and all types of design architecture for WhatsApp.

Tools4AI is a Java-based Agentic Framework for building AI agents to integrate with enterprise Java applications. It enables the conversion of natural language prompts into actionable behaviors, streamlining user interactions with complex systems. By leveraging AI capabilities, it enhances productivity and innovation across diverse applications. The framework allows for seamless integration of AI with various systems, such as customer service applications, to interpret user requests, trigger actions, and streamline workflows. Prompt prediction anticipates user actions based on input prompts, enhancing user experience by proactively suggesting relevant actions or services based on context.

ai-collective-tools is an open-source community dedicated to creating a comprehensive collection of AI tools for developers, researchers, and enthusiasts. The repository provides a curated selection of AI tools and resources across various categories such as 3D, Agriculture, Art, Audio Editing, Avatars, Chatbots, Code Assistant, Cooking, Copywriting, Crypto, Customer Support, Dating, Design Assistant, Design Generator, Developer, E-Commerce, Education, Email Assistant, Experiments, Fashion, Finance, Fitness, Fun Tools, Gaming, General Writing, Gift Ideas, HealthCare, Human Resources, Image Classification, Image Editing, Image Generator, Interior Designing, Legal Assistant, Logo Generator, Low Code, Models, Music, Paraphraser, Personal Assistant, Presentations, Productivity, Prompt Generator, Psychology, Real Estate, Religion, Research, Resume, Sales, Search Engine, SEO, Shopping, Social Media, Spreadsheets, SQL, Startup Tools, Story Teller, Summarizer, Testing, Text to Speech, Text to Image, Transcriber, Travel, Video Editing, Video Generator, Weather, Writing Generator, and Other Resources.

Lumi AI is a friendly AI sidekick with a human-like personality that offers features like file upload and analysis, web search, local chat storage, custom instructions, changeable conversational style, enhanced context retention, voice query input, and various tools. The project has been developed with contributions from a team of developers, designers, and testers, and is licensed under Apache 2.0 and MIT licenses.

Buildel is an AI automation platform that empowers users to create versatile workflows without writing code. It supports multiple providers and interfaces, offers pre-built use cases, and allows users to bring their own API keys. Ideal for AI-powered document retrieval, conversational interfaces, and data integration. Users can get started at app.buildel.ai or run Buildel locally with Node.js, Elixir/Erlang, Docker, Git, and JQ installed. Join the community on Discord for support and discussions.

Multi-Agent Orchestrator is a flexible and powerful framework for managing multiple AI agents and handling complex conversations. It intelligently routes queries to the most suitable agent based on context and content, supports dual language implementation in Python and TypeScript, offers flexible agent responses, context management across agents, extensible architecture for customization, universal deployment options, and pre-built agents and classifiers. It is suitable for various applications, from simple chatbots to sophisticated AI systems, accommodating diverse requirements and scaling efficiently.

Firecrawl is an API service that takes a URL, crawls it, and converts it into clean markdown. It crawls all accessible subpages and provides clean markdown for each, without requiring a sitemap. The API is easy to use and can be self-hosted. It also integrates with Langchain and Llama Index. The Python SDK makes it easy to crawl and scrape websites in Python code.

Swarms provides simple, reliable, and agile tools to create your own Swarm tailored to your specific needs. Currently, Swarms is being used in production by RBC, John Deere, and many AI startups.

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