Best AI tools for< Call Center Manager >

NICE CXone is a leading customer experience (CX) AI platform that helps organizations deliver exceptional customer experiences. With its unified interaction-centric platform, rich CX capabilities, and AI purpose-built for CX, NICE CXone empowers businesses to optimize and scale their CX operations, boost efficiency, and strengthen brand value.

Qualint is an AI-driven platform revolutionizing call center quality assurance. It empowers call centers with superior analytics, comprehensive call analysis, and streamlined operations. The platform provides real-time insights, tailored quality standards, and enhances collaboration to ensure every customer interaction is understood. Qualint offers core features such as real-time call uploads & analysis, efficiency improvement, information accessibility, and team communication. With different pricing plans, Qualint caters to call centers of all sizes, from small to large, helping them optimize agent performance, navigate regulatory challenges, and elevate customer service.

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

SymTrain is an AI-powered platform that automates training and coaching for contact center agents. By utilizing simulations and AI technology, SymTrain offers a cost-effective solution that enhances agent performance, reduces training time, and improves overall customer satisfaction. The platform provides automated role-play scenarios, consistent feedback, and data-driven coaching to help organizations streamline their training processes and achieve better results. SymTrain revolutionizes how companies train and coach their agents, leading to increased efficiency, revenue, and customer satisfaction.

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform call and contact centers into customer engagement centers of excellence. Our AI-powered solutions help businesses deliver exceptional customer experiences, improve operational efficiency, and reduce costs. With Five9, you can: * Empower agents to deliver results anywhere * Improve CX with practical AI * Find efficiency with AI & automation * Scale with AI & digital workforce * Realize results with Five9

Paka AI is a cloud-based phone system that uses artificial intelligence (AI) to automate customer interactions. It offers a range of services, including custom AI bot creation, interactive voice response (IVR) system, and message center. Paka AI's AI-powered bots can handle common queries round the clock, so businesses can focus on running their operations. The company's technology is designed to offer a seamless and interactive customer experience.

Pitch Patterns is an AI-powered Quality Control platform designed for teams analyzing sales and customer service calls to enhance close rates and CSAT scores. The platform offers innovative features such as Social Skill Markers, Conversation Analysis, and AI Tracking to provide valuable insights and improve agent performance. With integration capabilities with popular CRM systems like Salesforce and Pipedrive, Pitch Patterns aims to revolutionize call center excellence through AI analytics.

interface.ai is an AI platform that offers generative AI solutions and intelligent virtual assistant services tailored for banks and credit unions. The platform aims to optimize call center operations, automate processes, enhance customer and employee experience, and increase revenue for financial institutions. With a focus on conversational AI, voice-based biometrics, and caller-id authentication, interface.ai provides advanced solutions to improve operational efficiency and deliver personalized recommendations to prospects and customers. The platform is designed to handle call volumes, reduce wait times, and provide 24/7 member support, ultimately transforming call centers into revenue centers.

Infinity Call Analytics Software is a cloud-based solution that helps businesses track, analyze, and improve their phone calls. It provides a variety of features, including call tracking, conversation analytics, and smart match. Infinity Call Analytics Software is designed to help businesses make more informed decisions about their marketing and sales efforts, and to improve the customer experience.

Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

Teneo.ai is an AI-driven platform that redefines contact center AI, customer service automation, and conversational IVR systems. It offers advanced TLML technology to boost AI accuracy to over +95% and enhance efficiency in customer interactions. Teneo helps contact centers achieve significant cost savings, reduce call misrouting, and engage customers proactively with personalized care. The platform is designed for high-volume contact centers seeking to elevate customer interaction quality without complexity, providing transformative results within hours.

Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.

Cresta AI is an enterprise-grade Gen AI platform designed for the contact center, offering a suite of intelligent products that analyze conversations, provide real-time guidance to agents, and drive transformative results for Fortune 500 companies. The platform leverages generative AI to deliver targeted automation, personalized coaching, and AI-native management solutions, all trained on the user's data. Cresta's no-code command center empowers non-technical leaders to deploy AI models effortlessly, ensuring businesses can adapt and evolve seamlessly. With a focus on enhancing sales, customer care, retention, and collections processes, Cresta aims to revolutionize contact center operations with cutting-edge AI technology.

Simple Phones is an AI-powered virtual phone system that allows businesses to never miss a call from a customer. By leveraging AI technology, the platform offers features such as inbound and outbound calls handled by a customized AI voice agent, call logging with transparent records, affordable pricing plans, extensive customization options, call routing capabilities, multilingual voice options, and the ability to integrate website or FAQ documents to enhance the AI agent's knowledge. The service is committed to providing a high-quality experience and quick implementation of agent revisions.

MaestroQA is a comprehensive Call Center Quality Assurance Software that offers a range of products and features to enhance QA processes. It provides customizable report builders, scorecard builders, calibration workflows, coaching workflows, automated QA workflows, screen capture, accurate transcriptions, root cause analysis, performance dashboards, AI grading assist, analytics, and integrations with various platforms. The platform caters to industries like eCommerce, financial services, gambling, insurance, B2B software, social media, and media, offering solutions for QA managers, team leaders, and executives.

echowin is an all-in-one AI call answering and workflow automation platform designed to help businesses automate their incoming phone calls, enhance efficiency, and improve customer satisfaction. The platform integrates with over 6000+ business applications, offers customizable workflows, live call transcripts, intelligent CRM, and smart analytics. echowin is functionality-first, combining generative AI with flow-based systems to provide end-to-end solutions for call management and back-office automation.

Enthu.AI is a Conversation Intelligence Software designed for Contact Centers to boost agent performance, understand customer sentiment, and improve revenue. The AI-powered tool automates sales monitoring, compliance, and customer experience enhancement by capturing and analyzing customer voice across various communication channels. It provides insights for multiple teams, runs automated Quality Management programs, and coaches sales agents to improve their performance. Enthu.AI helps in driving consistency in revenue and predictability in outcomes for over 100 brands, making call quality monitoring and customer conversation data analysis more efficient and effective.

Voximplant is a cloud communications platform that provides a range of tools and services for businesses to build and scale their communications solutions. The platform includes a variety of features such as voice, video, messaging, natural language processing, and SIP trunking. Voximplant also offers a no-code drag-and-drop contact center solution called Voximplant Kit, which is designed to help businesses improve customer experience and automate processes. Voximplant is used by millions of users worldwide and is trusted by companies such as Airbnb, Uber, and Salesforce.

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

Talkdesk is an AI-powered cloud contact center platform that helps businesses deliver exceptional customer experiences, reduce costs, and improve operational efficiencies. It offers a range of AI-driven solutions for industries, self-service, omnichannel engagement, workforce management, employee collaboration, and customer experience analytics. With features like automating customer self-service, empowering agents, generating insights, and customizing workflows, Talkdesk aims to revolutionize customer service through the power of AI.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

AI Agents Framework is a .NET framework built on Semantic Kernel and Orleans for creating and hosting event-driven AI Agents. It is currently in an experimental phase and not recommended for production use. The framework aims to automate requirements engineering, planning, and coding processes using event-driven agents.

Call Center AI is an AI-powered call center solution that leverages Azure and OpenAI GPT. It is a proof of concept demonstrating the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI to build an automated call center solution. The project showcases features like accessing claims on a public website, customer conversation history, language change during conversation, bot interaction via phone number, multiple voice tones, lexicon understanding, todo list creation, customizable prompts, content filtering, GPT-4 Turbo for customer requests, specific data schema for claims, documentation database access, SMS report sending, conversation resumption, and more. The system architecture includes components like RAG AI Search, SMS gateway, call gateway, moderation, Cosmos DB, event broker, GPT-4 Turbo, Redis cache, translation service, and more. The tool can be deployed remotely using GitHub Actions and locally with prerequisites like Azure environment setup, configuration file creation, and resource hosting. Advanced usage includes custom training data with AI Search, prompt customization, language customization, moderation level customization, claim data schema customization, OpenAI compatible model usage for the LLM, and Twilio integration for SMS.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

This solution accelerator is built on Azure Cognitive Search Service and Azure OpenAI Service to synthesize post-contact center transcripts for intelligent contact center scenarios. It converts raw transcripts into customer call summaries to extract insights around product and service performance. Key features include conversation summarization, key phrase extraction, speech-to-text transcription, sensitive information extraction, sentiment analysis, and opinion mining. The tool enables data professionals to quickly analyze call logs for improvement in contact center operations.

Card Scanner Flutter is a fast, accurate, and secure plugin for Flutter that allows users to scan debit and credit cards offline. It can scan card details such as the card number, expiry date, card holder name, and card issuer. Powered by Google's Machine Learning models, the plugin offers great performance and accuracy. Users can control parameters for speed and accuracy balance and benefit from an intuitive API. Suitable for various jobs such as mobile app developer, fintech product manager, software engineer, data scientist, and UI/UX designer. AI keywords include card scanner, flutter plugin, debit card, credit card, machine learning. Users can use this tool to scan cards, verify card details, extract card information, validate card numbers, and enhance security.

LLM Workflow Engine (LWE) is a powerful command-line interface (CLI) and workflow manager for large language models (LLMs) like ChatGPT and GPT4. It allows users to interact with LLMs directly from their terminal, making it easy to automate tasks and build complex workflows. LWE supports the official ChatGPT API, providing access to all supported models through your OpenAI account. Additionally, it features a simple plugin architecture that enables users to extend its functionality and integrate with other LLMs. LWE also offers a Python API for integrating LLM capabilities into Python scripts. Notable projects built using the original ChatGPT Wrapper, which LWE evolved from, include bookast, ChatGPT.el, ChatGPT Reddit Bot, Smarty GPT, ChatGPTify, and selection-to-chatgpt.

Züs is a high-performance cloud on a fast blockchain offering privacy and configurable uptime. It uses erasure code to distribute data between data and parity servers, allowing flexibility for IT managers to design for security and uptime. Users can easily share encrypted data with business partners through a proxy key sharing protocol. The ecosystem includes apps like Blimp for cloud migration, Vult for personal cloud storage, and Chalk for NFT artists. Other apps include Bolt for secure wallet and staking, Atlus for blockchain explorer, and Chimney for network participation. The QoS protocol challenges providers based on response time, while the privacy protocol enables secure data sharing. Züs supports hybrid and multi-cloud architectures, allowing users to improve regulatory compliance and security requirements.

AgentOps is a toolkit for evaluating and developing robust and reliable AI agents. It provides benchmarks, observability, and replay analytics to help developers build better agents. AgentOps is open beta and can be signed up for here. Key features of AgentOps include: - Session replays in 3 lines of code: Initialize the AgentOps client and automatically get analytics on every LLM call. - Time travel debugging: (coming soon!) - Agent Arena: (coming soon!) - Callback handlers: AgentOps works seamlessly with applications built using Langchain and LlamaIndex.

PR-Agent is a tool that helps to efficiently review and handle pull requests by providing AI feedbacks and suggestions. It supports various commands such as generating PR descriptions, providing code suggestions, answering questions about the PR, and updating the CHANGELOG.md file. PR-Agent can be used via CLI, GitHub Action, GitHub App, Docker, and supports multiple git providers and models. It emphasizes real-life practical usage, with each tool having a single GPT-4 call for quick and affordable responses. The PR Compression strategy enables effective handling of both short and long PRs, while the JSON prompting strategy allows for modular and customizable tools. PR-Agent Pro, the hosted version by CodiumAI, provides additional benefits such as full management, improved privacy, priority support, and extra features.

Tegon is an open-source AI-First issue tracking tool designed for engineering teams. It aims to simplify task management by leveraging AI and integrations to automate task creation, prioritize tasks, and enhance bug resolution. Tegon offers features like issues tracking, automatic title generation, AI-generated labels and assignees, custom views, and upcoming features like sprints and task prioritization. It integrates with GitHub, Slack, and Sentry to streamline issue tracking processes. Tegon also plans to introduce AI Agents like PR Agent and Bug Agent to enhance product management and bug resolution. Contributions are welcome, and the product is licensed under the MIT License.

HolmesGPT is an open-source DevOps assistant powered by OpenAI or any tool-calling LLM of your choice. It helps in troubleshooting Kubernetes, incident response, ticket management, automated investigation, and runbook automation in plain English. The tool connects to existing observability data, is compliance-friendly, provides transparent results, supports extensible data sources, runbook automation, and integrates with existing workflows. Users can install HolmesGPT using Brew, prebuilt Docker container, Python Poetry, or Docker. The tool requires an API key for functioning and supports OpenAI, Azure AI, and self-hosted LLMs.

Ultravox is a fast multimodal Language Model (LLM) that can understand both text and human speech in real-time without the need for a separate Audio Speech Recognition (ASR) stage. By extending Meta's Llama 3 model with a multimodal projector, Ultravox converts audio directly into a high-dimensional space used by Llama 3, enabling quick responses and potential understanding of paralinguistic cues like timing and emotion in human speech. The current version (v0.3) has impressive speed metrics and aims for further enhancements. Ultravox currently converts audio to streaming text and plans to emit speech tokens for direct audio conversion. The tool is open for collaboration to enhance this functionality.

WebLLM is a modular and customizable javascript package that directly brings language model chats directly onto web browsers with hardware acceleration. Everything runs inside the browser with no server support and is accelerated with WebGPU. WebLLM is fully compatible with OpenAI API. That is, you can use the same OpenAI API on any open source models locally, with functionalities including json-mode, function-calling, streaming, etc. We can bring a lot of fun opportunities to build AI assistants for everyone and enable privacy while enjoying GPU acceleration.

LLM for Unity enables seamless integration of Large Language Models (LLMs) within the Unity engine, allowing users to create intelligent characters for immersive player interactions. The tool supports major LLM models, runs locally without internet access, offers fast inference on CPU and GPU, and is easy to set up with a single line of code. It is free for both personal and commercial use, tested on Unity 2021 LTS, 2022 LTS, and 2023. Users can build multiple AI characters efficiently, use remote servers for processing, and customize model settings for text generation.

tinyllm is a lightweight framework designed for developing, debugging, and monitoring LLM and Agent powered applications at scale. It aims to simplify code while enabling users to create complex agents or LLM workflows in production. The core classes, Function and FunctionStream, standardize and control LLM, ToolStore, and relevant calls for scalable production use. It offers structured handling of function execution, including input/output validation, error handling, evaluation, and more, all while maintaining code readability. Users can create chains with prompts, LLM models, and evaluators in a single file without the need for extensive class definitions or spaghetti code. Additionally, tinyllm integrates with various libraries like Langfuse and provides tools for prompt engineering, observability, logging, and finite state machine design.

Naas (Notebooks as a service) is an open source platform that enables users to create powerful data engines combining automation, analytics, and AI from Jupyter notebooks. It offers features like templates for automated data jobs and reports, drivers for data connectivity, and production-ready environment with scheduling and notifications. Naas aims to provide an alternative to Google Colab with enhanced low-code layers.

Elaya 2 - cold-calling

A knowledgeable guide on customer service best practices and terminology.

Cantonese TTS assistant for seniors.

I simulate tough Customer Support scenarios for Agent Training.

Ignora linguagem ofensiva, focando em atendimento qualitativo.

A conversational coach for non-native English speakers.

I'm your English speaking practice buddy!

Voice-centric English role-play tool for speaking practice and offering personalized feedback!

A British English tutor enhancing spoken skills.

Friendly bot for efficient TOEFL speaking practice, offering direct questions and detailed feedback.

Helps with English speaking practice through scenarios.

Actor of 'Blackadder' characters with script knowledge.

Assist the use of function calls

Asistente experto en derecho laboral mexicano, ofrece asesoría legal en español.

Expert on Better Call Saul, discusses episodes, characters, and trivia.

Tell me your company and customer and I'll prepare your first call with them!

Analyzes participants from page 1 of Zoom .pdfs

CoD gaming scene specialist for Call of Duty

Je réponds à toutes vos questions sur le jeu Call of Dungeons.

Call me Data- I draw historical parallels to your queries // An education tool // "Nothing new under the sun"