Sierra
Strike up a new type of conversation. Elevate your customer experience with AI.
Description:
Sierra is a conversational AI platform that enables companies to build AI agents that are personalized to their business and customers. With Sierra, companies can deploy AI agents that are always available, empathetic, and aligned to their brand tone and voice. Sierra's AI agents can help customers with a variety of tasks, such as getting answers to questions, solving problems, and taking action. Sierra is trusted by leading consumer brands with millions of customers across a wide range of industries.
For Tasks:
For Jobs:
Features
- Deploy an AI agent that is always available, empathetic, and aligned to your brand tone and voice.
- Help customers with even their most complex issues, whether making an exchange or updating a subscription.
- Respond swiftly to changes in your business, and harness analytics and reporting to continuously improve the customer experience.
- Imbue your agent with your company’s identity, policies, processes, and knowledge – ensuring your agent represents the best of your business.
- Set goals to guide your agent to the right solutions, and set guardrails to ensure they stay on-point and aligned with your policies.
Advantages
- Enable your customers to get answers, solve problems, and take action through a natural, conversational experience.
- Support your customers in real-time, even with their most complex issues.
- Adapt and get better, faster, by responding swiftly to changes in your business and harnessing analytics and reporting to continuously improve the customer experience.
- Ground your AI agent with your company’s identity, policies, processes, and knowledge, ensuring your agent represents the best of your business.
- Take action on your systems, with your AI agent able to update cases in CRM or manage deliveries in an order management system.
Disadvantages
- Can be expensive to implement and maintain.
- May not be suitable for all businesses.
- May require significant training data to be effective.
Frequently Asked Questions
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Q:What is Sierra?
A:Sierra is a conversational AI platform that enables companies to build AI agents that are personalized to their business and customers. -
Q:What are the benefits of using Sierra?
A:Sierra can help companies improve their customer experience, increase sales, and reduce costs. -
Q:How much does Sierra cost?
A:Sierra's pricing is based on a number of factors, including the number of AI agents you need, the level of support you require, and the size of your company.
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