Haptik
Empowering Conversations with Generative AI
Haptik is a Conversational CRM platform powered by Generative AI, offering a suite of AI-powered solutions for customer experience, sales assistance, and self-serve support. It seamlessly integrates Generative AI into marketing, support, and operations to drive business efficiency at scale. Trusted by 500+ leading brands, Haptik provides bespoke AI solutions tailored to unique enterprise requirements across various industries. The platform leverages Generative AI to offer intelligent analytics, user behavior insights, and low code builder tools for creating conversational experiences across multiple channels like WhatsApp, Instagram, Messenger, Google Business Messages, and more.
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Features
- Conversational CRM
- Gen AI Web Q&A
- Self-Serve Support
- Gen AI Sales Assistant
- Intelligent Analytics
Advantages
- Higher ROI and customer satisfaction
- Fast, accurate, and personalized assistance
- Conversational buying guidance
- AI-powered chat summaries for agent efficiency
- Customized LLM-powered applications
Disadvantages
- May require initial setup and training
- Dependence on internet connectivity
- Potential for misinterpretation of complex queries
Frequently Asked Questions
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Q:What industries can benefit from Haptik?
A:Haptik caters to industries like retail, fintech, healthcare, education, gaming, and more. -
Q:How does Haptik enhance customer support?
A:Haptik offers AI-powered solutions for personalized assistance, chat summaries, and intelligent analytics to improve query resolution and customer satisfaction. -
Q:Is Haptik suitable for small businesses?
A:Haptik's bespoke AI solutions can be tailored to meet the unique requirements of small businesses for enhanced efficiency and customer engagement.
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