Haptik

Haptik

Empowering Conversations with Generative AI

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Haptik is a Conversational CRM platform powered by Generative AI, offering a suite of AI-powered solutions for customer experience, sales assistance, and self-serve support. It seamlessly integrates Generative AI into marketing, support, and operations to drive business efficiency at scale. Trusted by 500+ leading brands, Haptik provides bespoke AI solutions tailored to unique enterprise requirements across various industries. The platform leverages Generative AI to offer intelligent analytics, user behavior insights, and low code builder tools for creating conversational experiences across multiple channels like WhatsApp, Instagram, Messenger, Google Business Messages, and more.

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Features

Advantages

  • Higher ROI and customer satisfaction
  • Fast, accurate, and personalized assistance
  • Conversational buying guidance
  • AI-powered chat summaries for agent efficiency
  • Customized LLM-powered applications

Disadvantages

  • May require initial setup and training
  • Dependence on internet connectivity
  • Potential for misinterpretation of complex queries

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