
Feedback Navigator
Empowering Businesses with Customer Insights

Feedback Navigator is an AI-powered platform designed to help businesses analyze and extract valuable insights from customer feedback data. It offers features such as sentiment analysis, request detection, custom workflows, and the ability to import feedback from various sources. The platform aims to streamline the process of gathering and understanding customer feedback to empower businesses in making informed decisions and enhancing customer satisfaction.
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Features
- Sentiment analysis
- Request detection
- Custom categories
- Custom workflows
- CSV export
Advantages
- Automated feedback analysis
- Centralized feedback management
- Insightful data visualization
- Enhanced decision-making
- Improved customer satisfaction
Disadvantages
- Limited credits for analysis
- May require technical knowledge for API use
- Subscription-based pricing model
Frequently Asked Questions
-
Q:What data sources can be used with Feedback Navigator?
A:Feedback Navigator supports platforms like Trustpilot, Booking.com, and Yelp, as well as CSV file uploads and API integration. -
Q:How does sentiment analysis work on the platform?
A:Feedback Navigator utilizes large language models to accurately extract sentiment from overall feedback and custom-defined categories. -
Q:Is there a free trial available for Feedback Navigator?
A:Yes, users can get started for free with a trial that includes 100 credits for analysis.
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