Best AI tools for< Scale Support >

Cohere is a customer support platform that uses AI to help businesses resolve tickets faster and reduce costs. It offers a range of features, including automated ticket resolution, personalized answers, step-by-step guidance, and advanced analytics. Cohere integrates with existing support resources and can be implemented quickly and easily. It has been used by leading companies to achieve industry-leading outcomes, including Ramp, Loom, Rippling, OpenPhone, Flock Safety, and Podium.

ClearFeed is an AI-powered support platform designed for Slack and MS Teams, offering a next-gen support experience. It streamlines communication, enables private collaboration, and delivers resolutions 5X faster. The platform brings core helpdesk functions to Slack and MS Teams, leveraging AI to resolve queries efficiently. ClearFeed is trusted by leading companies globally and has received positive reviews for its ability to enhance support efficiency and productivity.

Revvie is an AI-powered real estate coaching and brokerage support platform that offers 24/7 assistance to brokerages and teams. It provides custom AI solutions for compliance questions, instant sales support, live and on-demand training, and human coaching. Revvie helps save time on training, offers affordable pricing plans, and aims to address common challenges in the real estate industry. The platform combines AI technology with human touch to enhance agent skills, lead generation, and deal closures.

Mava is a customer support platform that uses AI to help businesses manage their support operations. It offers a range of features, including a shared inbox, a Discord bot, and a knowledge base. Mava is designed to help businesses scale their support operations and improve their customer satisfaction.

Replient.ai is an AI-powered platform that automates customer support on social media. It transforms social media communication and advertising campaigns into success stories by leveraging AI to automate customer interactions and manage them 24/7. Replient intensifies customer interactions, protects online reputation, scales customer support, and maintains brand voice consistently across all channels effortlessly and without additional personnel costs. It utilizes artificial intelligence to quickly and automatically respond to comments, maximize the potential of social interactions, and strengthen customer relationships. The software helps minimize negative impacts on advertisements by reacting swiftly and automatically to comments, leading to cost savings and increased efficiency in customer support. Replient ensures brand voice compliance in customer communication, regardless of interaction volume or employee quality, and offers comprehensive multilingual support for improved customer satisfaction and seamless communication.

HubSpot's Breeze is an AI tool that powers the entire customer platform, providing AI-powered solutions for marketing, sales, and customer service teams. With features like Breeze Copilot for task assistance, Breeze Agents for workflow automation, and Breeze Intelligence for data enrichment, the application aims to boost productivity, scale growth, and unlock actionable insights for businesses. HubSpot's AI capabilities are easy to use, offering a seamless experience for users across various functions.

DataVisor is a modern, end-to-end fraud and risk SaaS platform powered by AI and advanced machine learning for financial institutions and large organizations. It provides a comprehensive suite of capabilities to combat a variety of fraud and financial crimes in real time. DataVisor's hyper-scalable, modern architecture allows you to leverage transaction logs, user profiles, dark web and other identity signals with real-time analytics to enrich and deliver high quality detection in less than 100-300ms. The platform is optimized to scale to support the largest enterprises with ultra-low latency. DataVisor enables early detection and adaptive response to new and evolving fraud attacks combining rules, machine learning, customizable workflows, device and behavior signals in an all-in-one platform for complete protection. Leading with an Unsupervised approach, DataVisor is the only proven, production-ready solution that can proactively stop fraud attacks before they result in financial loss.

Kubiya is an AI-powered platform designed to reduce Time-To-Automation for Developer and Infrastructure Operations teams. It allows users to focus on high-impact work by automating routine tasks and processes, powered by an Agentic-Native Platform. Kubiya is trusted by world-class engineering and operations teams, offering features such as AI teammates, JIT Permissions, Infrastructure Provisioning, Help Desk support, and Incident Response automation.

Ulai is a Gen-AI conversational commerce platform that helps businesses connect with their customers, acquire, retain, and engage them where they are most comfortable. It offers a range of features to help businesses increase revenue, including personalized recommendations, automated post-purchase processes, and seamless integration with third-party applications and CRMs.

Intercom is a customer engagement platform that helps businesses build better relationships with their customers through personalized messaging, automated support, and self-service help. Intercom's knowledge base software is a powerful tool that allows businesses to create and manage a comprehensive knowledge base that can help customers find answers to their questions quickly and easily. With Intercom's knowledge base software, businesses can reduce support volume, increase efficiency, and deliver personalized support at scale.

Macgence is an AI training data services platform that offers high-quality off-the-shelf structured training data for organizations to build effective AI systems at scale. They provide services such as custom data sourcing, data annotation, data validation, content moderation, and localization. Macgence combines global linguistic, cultural, and technological expertise to create high-quality datasets for AI models, enabling faster time-to-market across the entire model value chain. With more than 5 years of experience, they support and scale AI initiatives of leading global innovators by designing custom data collection programs. Macgence specializes in handling AI training data for text, speech, image, and video data, offering cognitive annotation services to unlock the potential of unstructured textual data.

DitLead is an all-in-one platform for LinkedIn, email, and call cold outreach. It offers features like unlimited cold emails, drag n' drop builder for sequence flows, automated email warmup, sales engagement CRM, and automated LinkedIn outreach. The platform helps users scale their outreach efforts while maintaining sender health and personalizing interactions with AI features.

unSkript is an Agentic Gen AI platform designed for IT support, offering proactive health checks, issue diagnosis, and resolution. It leverages AI to identify and resolve customer issues before they escalate, reducing MTTR, increasing first-call resolution rates, and decreasing ticket resolution time. The platform uses Agentic AI for automated RCA, Generative AI for remediation, and continuously learns from historical fixes to improve performance over time.

Front is an AI-powered platform designed to enhance customer service and operational efficiency. It offers a comprehensive suite of tools for managing shared inboxes, live chat support, team collaboration, AI chatbots, knowledge base management, workflow automation, integrations, and analytics. Front caters to various industries such as technology, financial services, logistics, manufacturing, professional services, and travel, providing solutions for customer service, operations, inbound sales, account management, and success. The platform aims to deliver exceptional customer experiences at scale by leveraging real-time collaboration, automation, and AI capabilities.

Azara.AI is an AI tool that automates workflows, saving hours and enabling fast scaling. It allows users to handle tasks with the help of AI-generated workflows and actions. The tool offers no-code automations with secure, encrypted, and compliant features. Users can easily build automations from private company data, enhancing productivity and efficiency. Azara.AI simplifies the process of building, deploying, and managing AI agents without requiring technical expertise.

Ultimate is a customer support automation platform powered by Generative AI. It offers AI-powered chat automation and ticket automation solutions for various industries such as Ecommerce, Financial Services, Travel, Telecommunications, and Healthtech. UltimateGPT is a bot that integrates with help centers to build bots in minutes. The platform provides backend integrations, analytics, and insights to enhance customer support processes and drive business growth.

Voiceflow is a powerful, flexible, and collaborative platform for building AI automation. It allows teams of any size to build agents of any scale and complexity, easily. Voiceflow's visual workflow builder is used by developers and designers to collaboratively create, iterate, and ship complex agents. Voiceflow also offers a central CMS for managing all of your agent content, including variables, intents, entities, and knowledge base sources. With Voiceflow, you can integrate with any API or service, share and test prototypes, and launch agents to any interface.

Aisera is a generative AI platform that provides various AI-powered solutions for businesses, including AI Copilot, AI Search, AI Assist, and AI Voice Bot. These solutions are designed to automate tasks, improve efficiency, and enhance customer experience. Aisera's AI Copilot acts as a proactive concierge, providing personalized assistance and automating workflows. AI Search offers enterprise-wide search capabilities powered by large language models (LLMs), ensuring personalized and privacy-aware results. AI Assist empowers agents with real-time answers, summaries, and next-best actions, boosting their productivity. AI Voice Bot enables natural language interactions, providing instant support and automating routine tasks.

SMS-iT is an advanced Agentic AI CRM + ERP platform designed for Sales, Marketing, and Management. It offers 60+ AI-driven modules, 500,000 free verified leads monthly, and official Google Cloud partnership. With features like AI-driven lead generation, adaptive workflows, and seamless deal closures, SMS-iT empowers businesses to scale effortlessly. The platform integrates AI technology from Gemini & Open-AI to redefine customer relationships, automate critical processes, and optimize operations. SMS-iT is trusted by over 21,000 businesses worldwide for its intelligent platform that drives growth and success.

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