Best AI tools for< Reduce Support Costs >

HelperHat is a 24/7 AI live chat support tool for websites that helps businesses automate customer support using advanced AI models like GPT, Claude & Gemini. It offers instant, accurate responses, cost savings, easy setup, AI analytics, privacy & security, granular analytics, quick & easy setup, human-AI collaboration, unlimited team access, unlimited conversations, unlimited device access, customer topics & tracking, customer satisfaction analysis, spam filtering, and more.

GaliChat is an AI-powered chatbot that provides 24/7 customer support for businesses. It is designed to handle lead generation, answer customer questions, and reduce support costs. GaliChat is easy to set up and can be customized to match your website's branding. It is also trained on your own data to ensure accurate and personalized responses.

The website offers a universal search tool designed for SaaS companies to connect their help center and provide search, navigation, and AI-powered answers to users. It helps in setting up self-serve support, creating trigger widgets, and enhancing user experience by enabling quick access to relevant content. The tool aims to speed up time to value, create power users, reduce support costs, and keep users engaged within the app by surfacing necessary resources.

Brainfish is an AI-powered customer support tool that helps businesses provide self-service support to their customers. It uses advanced AI to help customers find answers to their questions quickly and easily, reducing the need for human support. Brainfish also provides businesses with insights into customer concerns, helping them improve their knowledge base content and provide better support.

ExplainIt is an AI-powered chatbot that can be integrated with your documentation to provide interactive and accurate answers to users' questions. It is designed to enhance the customer experience by making documentation more accessible and engaging. With ExplainIt, you can create a ChatGPT-powered chatbot in seconds, without the need for any coding or technical expertise.

Netomi is an AI-powered conversational AI platform that revolutionizes customer experience by providing proactive and automated customer care across various channels. It offers industry-leading enterprise-ready AI solutions, including sanctioned generative AI, goal-driven AI, and federated knowledge access. Netomi enables businesses to quickly respond to customer needs, increase resolution rates, and reduce support costs. The platform integrates seamlessly with existing systems, providing real-time omnichannel intelligence and security-first architecture for data privacy and security.

LiveChat is a complete customer service platform that delights your customers and fuels your sales. It offers a range of features to help businesses provide excellent customer support, including live chat, chatbots, and a knowledge base. LiveChat is trusted by over 37,000 companies worldwide and has a proven track record of helping businesses improve customer satisfaction, increase sales, and reduce support costs.

GoodGist is an AI platform that focuses on customer and partner enablement. It offers autonomous learning, support, and knowledge management powered by AI to help software companies onboard faster, implement better, and support stronger. The platform provides personalized training, reduces support tickets, generates reference architectures, and facilitates collaboration among teams and partners. GoodGist aims to enhance software proficiency, reduce support costs, improve customer satisfaction, and increase partner engagement through hyper-personalized learning experiences and adaptive content support.

Social Intents is a live chat and AI chatbot solution that helps businesses provide real-time customer support, generate leads, and automate sales processes. It integrates with popular communication platforms such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex, allowing businesses to manage customer interactions from a single dashboard. Social Intents also offers pre-trained ChatGPT chatbots that can be customized to handle specific customer queries and provide personalized responses. With its advanced features and integrations, Social Intents aims to enhance customer engagement, reduce support costs, and drive sales for businesses.

Copalot is an AI copilot application designed to provide AI chat and visual video support for small businesses. It helps in reducing customer interaction and support costs by offering AI chat and video FAQ bots that can be embedded in websites or linked to products. Copalot allows users to create custom ChatGPT and FAQs based on their own content, supporting multiple file formats and webpages. The application is user-friendly and multilingual, catering to a global customer base.

Gaspar AI is an AI application that offers AI support capabilities for businesses, enabling automation of tasks, workflows, and knowledge management. It provides a seamless employee experience by integrating Generative AI Virtual Agent across platforms like Slack, MS Teams, and Jira. Gaspar AI aims to reduce manual work, automate repetitive tasks, and accelerate approvals, ultimately enhancing productivity and efficiency within companies.

Zetabot is an advanced AI chatbot designed to streamline customer support operations, reduce costs, and enhance customer experiences for businesses. By leveraging cutting-edge artificial intelligence technology, Zetabot revolutionizes how businesses interact with customers, leading to long-term cost savings, increased productivity, and improved efficiency. The chatbot is available 24/7, providing instant assistance and consistent responses to build trust and loyalty. Zetabot offers personalized solutions, automation of repetitive tasks, and continuous learning from customer interactions to deliver exceptional customer service.

Maxx AI is an AI-powered solution designed to automate customer service interactions and boost efficiency for businesses of all sizes. By integrating custom-trained AI Assistants into communication channels, Maxx AI provides fast, reliable, and cost-effective customer interactions 24/7. The application offers features such as instant responses across messaging platforms, custom AI training, multilingual support, voice recognition, scalability, and cost-effectiveness. Maxx AI aims to help businesses reduce staffing needs, cut operational costs, improve response times, and expand into new markets effortlessly.

Inbenta is a conversational AI platform that offers intelligent automation solutions for customer service, IT helpdesk, marketing & sales, HR, and digital transformation. The platform has been trained over a decade using billions of customer interactions to improve customer experience. Inbenta is trusted by over 1,000 companies globally to lower costs and enhance customer experience through AI automation.

Fini is an AI application that turns your knowledge base into an AI chat in just 2 minutes. It helps businesses supercharge their customer support by resolving 70% of customer questions with AI agents, saving costs, and keeping customers happy. Fini securely integrates with private data and provides AI agents ready 24/7 to solve customer queries on platforms like Zendesk, Slack, and Discord. It also helps growth teams at PLG companies identify reasons for churn and deliver personalized experiences to retain existing customers.

EBI.AI is a customer service AI assistant that can help businesses with a variety of tasks, such as answering customer questions, resolving issues, and providing support. It is a self-serve platform that allows businesses to create and launch their own AI assistant in minutes. EBI.AI also offers a range of features, such as natural language processing, human-in-the-loop support, and integrations with other business systems. With EBI.AI, businesses can improve customer satisfaction, reduce costs, and increase efficiency.

GrapixAI is a leading provider of low-cost cloud GPU rental services and AI server solutions. The company's focus on flexibility, scalability, and cutting-edge technology enables a variety of AI applications in both local and cloud environments. GrapixAI offers the lowest prices for on-demand GPUs such as RTX4090, RTX 3090, RTX A6000, RTX A5000, and A40. The platform provides Docker-based container ecosystem for quick software setup, powerful GPU search console, customizable pricing options, various security levels, GUI and CLI interfaces, real-time bidding system, and personalized customer support.

VEGA AI is an AI-powered virtual entity designed for guidance and assistance in the field of education. It offers an AI-first learning platform that allows users to effortlessly create personalized courses, gain learning insights, and support students with the help of an AI avatar. Trusted by leading institutions worldwide, VEGA AI helps educators deploy adaptive learning environments, build personalized learning paths, and provide 24/7 AI avatar support. The platform aims to transform teaching by automating workflows, reducing workload, and boosting student outcomes through AI automation and personalized learning journeys.

Directly is an AI-powered platform that offers on-demand and automated customer support solutions. The platform connects organizations with highly qualified experts who can handle customer inquiries efficiently. By leveraging AI and machine learning, Directly automates repetitive questions, improving business continuity and digital transformation. The platform follows a pay-for-performance compensation model and provides global support in multiple languages. Directly aims to enhance customer satisfaction, reduce contact center volume, and save costs for businesses.

Pulse is a world-class expert support tool for BigData stacks, specifically focusing on ensuring the stability and performance of Elasticsearch and OpenSearch clusters. It offers early issue detection, AI-generated insights, and expert support to optimize performance, reduce costs, and align with user needs. Pulse leverages AI for issue detection and root-cause analysis, complemented by real human expertise, making it a strategic ally in search cluster management.

WDoc is a powerful Retrieval-Augmented Generation (RAG) system designed to summarize, search, and query documents across various file types. It supports querying tens of thousands of documents simultaneously, offers tailored summaries to efficiently manage large amounts of information, and includes features like supporting multiple file types, various LLMs, local and private LLMs, advanced RAG capabilities, advanced summaries, trust verification, markdown formatted answers, sophisticated embeddings, extensive documentation, scriptability, type checking, lazy imports, caching, fast processing, shell autocompletion, notification callbacks, and more. WDoc is ideal for researchers, students, and professionals dealing with extensive information sources.

SudoLang is a programming language designed for collaboration with AI language models like ChatGPT, Bing Chat, Anthropic Claude, Google Gemini, Meta's Llama models, etc. It emphasizes natural language constraint-based programming, interfaces, semantic pattern matching, referential omnipotence, function composition, and Mermaid diagrams. SudoLang is easier to learn than traditional programming languages, improves reasoning performance, and offers a declarative, constraint-based, interface-oriented approach. It provides structured pseudocode for complex prompts, reducing prompting costs and response times.

This repository contains an implementation of Ring Attention, a technique for processing large sequences in transformers. Ring Attention splits the data across the sequence dimension and applies ring reduce to the processing of the tiles of the attention matrix, similar to flash attention. It also includes support for Striped Attention, a follow-up paper that permutes the sequence for better workload balancing for autoregressive transformers, and grouped query attention, which saves on communication costs during the ring reduce. The repository includes a CUDA version of the flash attention kernel, which is used for the forward and backward passes of the ring attention. It also includes logic for splitting the sequence evenly among ranks, either within the attention function or in the external ring transformer wrapper, and basic test cases with two processes to check for equivalent output and gradients.

RSS-Translator is an open-source, simple, and self-deployable tool that allows users to translate titles or content, display in bilingual, subscribe to translated RSS/JSON feeds, support multiple translation engines, control update frequency of translation sources, view translation status, cache all translated content to reduce translation costs, view token/character usage for each source, provide AI content summarization, and retrieve full text. It currently supports various translation engines such as Free Translators, DeepL, OpenAI, ClaudeAI, Azure OpenAI, Google Gemini, Google Translate, Microsoft Translate API, Caiyun API, Moonshot AI, Together AI, OpenRouter AI, Groq, Doubao, OpenL, and Kagi API, with more being added continuously.

The NVIDIA TensorRT Model Optimizer is a library designed to quantize and compress deep learning models for optimized inference on GPUs. It offers state-of-the-art model optimization techniques including quantization and sparsity to reduce inference costs for generative AI models. Users can easily stack different optimization techniques to produce quantized checkpoints from torch or ONNX models. The quantized checkpoints are ready for deployment in inference frameworks like TensorRT-LLM or TensorRT, with planned integrations for NVIDIA NeMo and Megatron-LM. The tool also supports 8-bit quantization with Stable Diffusion for enterprise users on NVIDIA NIM. Model Optimizer is available for free on NVIDIA PyPI, and this repository serves as a platform for sharing examples, GPU-optimized recipes, and collecting community feedback.

RouteLLM is a framework for serving and evaluating LLM routers. It allows users to launch an OpenAI-compatible API that routes requests to the best model based on cost thresholds. Trained routers are provided to reduce costs while maintaining performance. Users can easily extend the framework, compare router performance, and calibrate cost thresholds. RouteLLM supports multiple routing strategies and benchmarks, offering a lightweight server and evaluation framework. It enables users to evaluate routers on benchmarks, calibrate thresholds, and modify model pairs. Contributions for adding new routers and benchmarks are welcome.

DevOpsGPT is an AI-driven software development automation solution that combines Large Language Models (LLM) with DevOps tools to convert natural language requirements into working software. It improves development efficiency by eliminating the need for tedious requirement documentation, shortens development cycles, reduces communication costs, and ensures high-quality deliverables. The Enterprise Edition offers features like existing project analysis, professional model selection, and support for more DevOps platforms. The tool automates requirement development, generates interface documentation, provides pseudocode based on existing projects, facilitates code refinement, enables continuous integration, and supports software version release. Users can run DevOpsGPT with source code or Docker, and the tool comes with limitations in precise documentation generation and understanding existing project code. The product roadmap includes accurate requirement decomposition, rapid import of development requirements, and integration of more software engineering and professional tools for efficient software development tasks under AI planning and execution.

BoCoEL is a tool that leverages Bayesian Optimization to efficiently evaluate large language models by selecting a subset of the corpus for evaluation. It encodes individual entries into embeddings, uses Bayesian optimization to select queries, retrieves from the corpus, and provides easily managed evaluations. The tool aims to reduce computation costs during evaluation with a dynamic budget, supporting models like GPT2, Pythia, and LLAMA through integration with Hugging Face transformers and datasets. BoCoEL offers a modular design and efficient representation of the corpus to enhance evaluation quality.

DB-GPT-Hub is an experimental project leveraging Large Language Models (LLMs) for Text-to-SQL parsing. It includes stages like data collection, preprocessing, model selection, construction, and fine-tuning of model weights. The project aims to enhance Text-to-SQL capabilities, reduce model training costs, and enable developers to contribute to improving Text-to-SQL accuracy. The ultimate goal is to achieve automated question-answering based on databases, allowing users to execute complex database queries using natural language descriptions. The project has successfully integrated multiple large models and established a comprehensive workflow for data processing, SFT model training, prediction output, and evaluation.

SynthLang is a tool designed to optimize AI prompts by reducing costs and improving processing speed. It brings academic rigor to prompt engineering, creating precise and powerful AI interactions. The tool includes core components like a Translator Engine, Performance Optimization, Testing Framework, and Technical Architecture. It offers mathematical precision, academic rigor, enhanced security, a modern interface, and instant testing. Users can integrate mathematical frameworks, model complex relationships, and apply structured prompts to various domains. Security features include API key management and data privacy. The tool also provides a CLI for prompt engineering and optimization capabilities.

Minions is a communication protocol that enables small on-device models to collaborate with frontier models in the cloud. By only reading long contexts locally, it reduces cloud costs with minimal or no quality degradation. The repository provides a demonstration of the protocol.

Project Lakechain is a cloud-native, AI-powered framework for building document processing pipelines on AWS. It provides a composable API with built-in middlewares for common tasks, scalable architecture, cost efficiency, GPU and CPU support, and the ability to create custom transform middlewares. With ready-made examples and emphasis on modularity, Lakechain simplifies the deployment of scalable document pipelines for tasks like metadata extraction, NLP analysis, text summarization, translations, audio transcriptions, computer vision, and more.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

ARTKIT is a Python framework developed by BCG X for automating prompt-based testing and evaluation of Gen AI applications. It allows users to develop automated end-to-end testing and evaluation pipelines for Gen AI systems, supporting multi-turn conversations and various testing scenarios like Q&A accuracy, brand values, equitability, safety, and security. The framework provides a simple API, asynchronous processing, caching, model agnostic support, end-to-end pipelines, multi-turn conversations, robust data flows, and visualizations. ARTKIT is designed for customization by data scientists and engineers to enhance human-in-the-loop testing and evaluation, emphasizing the importance of tailored testing for each Gen AI use case.

dwata is an open source desktop app designed to manage all your private data on your laptop, providing offline access, fast search capabilities, and organization features for emails, files, contacts, events, and tasks. It aims to reduce cognitive overhead in daily digital life by offering a centralized platform for personal data management. The tool prioritizes user privacy, with no data being sent outside the user's computer without explicit permission. dwata is still in early development stages and offers integration with AI providers for advanced functionalities.

Minuet AI is a Neovim plugin that integrates with nvim-cmp to provide AI-powered code completion using multiple AI providers such as OpenAI, Claude, Gemini, Codestral, and Huggingface. It offers customizable configuration options and streaming support for completion delivery. Users can manually invoke completion or use cost-effective models for auto-completion. The plugin requires API keys for supported AI providers and allows customization of system prompts. Minuet AI also supports changing providers, toggling auto-completion, and provides solutions for input delay issues. Integration with lazyvim is possible, and future plans include implementing RAG on the codebase and virtual text UI support.

Chat Nio is a next-generation AI one-stop solution that provides a rich and user-friendly interface for interacting with various AI models. It offers features such as AI chat conversation, rich format compatibility, markdown support, message menu support, multi-platform adaptation, dialogue memory, full-model file parsing, full-model DuckDuckGo online search, full-screen large text editing, model marketplace, preset support, site announcements, preference settings, internationalization support, and a rich admin system. Chat Nio also boasts a powerful channel management system that utilizes a self-developed channel distribution algorithm, supports multi-channel management, is compatible with multiple formats, allows for custom models, supports channel retries, enables balanced load within the same channel, and provides channel model mapping and user grouping. Additionally, Chat Nio offers forwarding API services that are compatible with multiple formats in the OpenAI universal format and support multiple model compatible layers. It also provides a custom build and install option for highly customizable deployments. Chat Nio is an open-source project licensed under the Apache License 2.0 and welcomes contributions from the community.

Gateway is a tool that streamlines requests to 100+ open & closed source models with a unified API. It is production-ready with support for caching, fallbacks, retries, timeouts, load balancing, and can be edge-deployed for minimum latency. It is blazing fast with a tiny footprint, supports load balancing across multiple models, providers, and keys, ensures app resilience with fallbacks, offers automatic retries with exponential fallbacks, allows configurable request timeouts, supports multimodal routing, and can be extended with plug-in middleware. It is battle-tested over 300B tokens and enterprise-ready for enhanced security, scale, and custom deployments.

The discourse-chatbot is an original AI chatbot for Discourse forums that allows users to converse with the bot in posts or chat channels. Users can customize the character of the bot, enable RAG mode for expert answers, search Wikipedia, news, and Google, provide market data, perform accurate math calculations, and experiment with vision support. The bot uses cutting-edge Open AI API and supports Azure and proxy server connections. It includes a quota system for access management and can be used in RAG mode or basic bot mode. The setup involves creating embeddings to make the bot aware of forum content and setting up bot access permissions based on trust levels. Users must obtain an API token from Open AI and configure group quotas to interact with the bot. The plugin is extensible to support other cloud bots and content search beyond the provided set.

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