Best AI tools for< Reduce Call Misrouting >

Teneo.ai is an AI-driven platform that redefines contact center AI, customer service automation, and conversational IVR systems. It offers advanced TLML technology to boost AI accuracy to over +95% and enhance efficiency in customer interactions. Teneo helps contact centers achieve significant cost savings, reduce call misrouting, and engage customers proactively with personalized care. The platform is designed for high-volume contact centers seeking to elevate customer interaction quality without complexity, providing transformative results within hours.

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

Beebzi.AI is an all-in-one AI content creation platform that offers a wide array of tools for generating various types of content such as articles, blogs, emails, images, voiceovers, and more. The platform utilizes advanced AI technology and behavioral science to empower businesses and individuals in their marketing and sales endeavors. With features like AI Article Wizard, AI Room Designer, AI Landing Page Generator, and AI Code Generation, Beebzi.AI revolutionizes content creation by providing customizable templates, multiple language support, and real-time data insights. The platform also offers various subscription plans tailored for individual entrepreneurs, teams, and businesses, with flexible pricing models based on word count allocations. Beebzi.AI aims to streamline content creation processes, enhance productivity, and drive organic traffic through SEO-optimized content.

Wonderway is an AI Sales Coach and Sales Training Platform that uses AI to provide automated sales coaching on every call. It helps sales teams train, upskill, and certify their members, leading to increased conversion rates and reduced ramp time. The platform offers personalized training, aligns teams faster, and improves sales onboarding. Wonderway's AI technology understands where sales teams need help and provides recommendations for improvement, making it a valuable tool for sales professionals.

BookingBee.ai is an AI appointment scheduling software that offers a comprehensive solution for beauty and wellness businesses. It provides an AI receptionist that handles appointment scheduling, lead capture, client engagement, and multilingual support. The platform helps businesses streamline operations, minimize no-shows, communicate with clients via text, and gain insights through real-time analytics. BookingBee.ai empowers businesses to grow by automating front-desk duties, marketing across channels, and turning one-time clients into repeat customers.

interface.ai is an AI platform that offers generative AI solutions and intelligent virtual assistant services tailored for banks and credit unions. The platform aims to optimize call center operations, automate processes, enhance customer and employee experience, and increase revenue for financial institutions. With a focus on conversational AI, voice-based biometrics, and caller-id authentication, interface.ai provides advanced solutions to improve operational efficiency and deliver personalized recommendations to prospects and customers. The platform is designed to handle call volumes, reduce wait times, and provide 24/7 member support, ultimately transforming call centers into revenue centers.

Resolvd is an AI-powered incident resolution platform that creates a knowledge base of logs, data sources, and apps to autonomously diagnose and resolve incidents. It helps cut down response time, reduce manual log review efforts, and streamline data querying with automated anomaly detection. Resolvd integrates with various systems like Slack, Jira, and PagerDuty to deliver insights in real-time and supercharge incident response.

TalkForce AI is an AI-powered customer care solution that revolutionizes customer service and operational efficiency. It offers 24/7 support, automated tasks, and personalized experiences to enhance customer satisfaction. The application integrates seamlessly with existing systems, providing tailored responses and efficient solutions for businesses across various industries.

Tomato.ai is an AI accent softening and neutralization software designed to improve customer service and sales metrics in call centers. The software uses AI-powered voice filters to clarify offshore agent voices, making them more intelligible and reducing customer frustration. Tomato.ai offers benefits such as improving CSAT, reducing agent churn, boosting savings and sales, and enabling the hiring of more offshore agents. The software works in real-time to soften accents, enhance voice quality, cancel noise, and preserve the natural rhythm of the speaker.

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

PolyAI is an AI tool that offers a conversational platform for contact centers, enabling natural interactions with customers. It provides voice AI solutions to handle various tasks like account management, authentication, billing, booking, and troubleshooting. PolyAI aims to enhance customer experience, increase operational efficiency, and drive revenue generation through voice assistants. The platform is designed to transform call centers into revenue generators by resolving inquiries, improving customer satisfaction, and reducing operational costs.

Guidejar is an AI-powered tool that allows users to create interactive product demos and step-by-step guides effortlessly. It simplifies complex processes by providing easy-to-follow guides with AI superpowers. Trusted by teams worldwide, Guidejar helps transform any process into an interactive demo or guide. Users can customize their guides, share them easily, and enhance them with AI magic, voiceovers, and translations. With features like browser extension, branding, step management, guide views, and call-to-action, Guidejar boosts user activation and conversion rates. It offers different pricing plans to cater to various user needs, from free basic features to premium plans with extensive customization and analytics.

Talkdesk is an AI-powered cloud contact center platform that helps businesses deliver exceptional customer experiences, reduce costs, and improve operational efficiencies. It offers a range of AI-driven solutions for industries, self-service, omnichannel engagement, workforce management, employee collaboration, and customer experience analytics. With features like automating customer self-service, empowering agents, generating insights, and customizing workflows, Talkdesk aims to revolutionize customer service through the power of AI.

AIReception is a conversational AI voice assistant platform that allows businesses to build virtual receptionists capable of answering customer questions 24/7. The AI voice assistants are designed to replicate human speech patterns and interactions, providing a natural and immersive experience. The platform offers features such as hyper-realistic voices, human-like interaction, perfect memory, customizable responses, and call transferring. AIReception aims to enhance customer service, reduce overhead costs, and provide detailed analytics for customer interactions.

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform call and contact centers into customer engagement centers of excellence. Our AI-powered solutions help businesses deliver exceptional customer experiences, improve operational efficiency, and reduce costs. With Five9, you can: * Empower agents to deliver results anywhere * Improve CX with practical AI * Find efficiency with AI & automation * Scale with AI & digital workforce * Realize results with Five9

Wendy Labs is an AI application that provides on-call AI Therapist services for teams to support mental health and well-being in the workplace. The application offers 24/7 mental health support, personalized assistance, and measurable insights to empower employees and improve team retention. Wendy aims to eliminate stigma associated with seeking mental health support and offers a cost-effective and scalable solution for organizations to address mental health issues effectively.

InsightPro is a workforce analytics platform specifically designed for healthcare payers. It integrates claims processing, quality assurance, training, and contact center functionalities, all powered by AI and machine learning. The platform offers capabilities such as dashboards, team productivity, workforce optimization, workload management, workforce access, real-time monitoring, and training management. InsightPro aims to improve operational efficiencies, reduce costs, enhance workforce planning, and foster team collaboration within payer organizations.

Hyperbound is an AI Sales Role-Play & Upskilling Platform designed to help sales teams improve their skills through realistic AI roleplays. It allows users to practice cold, warm, discovery, and post-sales calls with AI buyers customized for their target persona. The platform has received high ratings and positive feedback from sales professionals globally, offering interactive demos and no credit card required for booking a demo.

boost.ai is a Conversational AI Platform designed for enterprises to automate customer service using AI chat and voice bots. The platform is powered by Generative AI technology, enabling hyper-personalized customer connections and high-quality interactions across all customer touchpoints. boost.ai helps businesses manage high traffic, increase customer satisfaction, and reduce costs by delivering outstanding customer experiences.

Tely is an autonomous AI agent that helps businesses run B2B content marketing. It uses machine learning to understand your product, build domain expertise, run SEO optimization, and create a content plan. Tely can also personalize your content with infographics, code snippets, experts' quotes, and call to actions. With Tely, you can drive sales with expert-level content on autopilot, reduce customer acquisition cost, increase conversion rate, and save money on marketing expenses.

DocETL is a tool for creating and executing data processing pipelines, especially suited for complex document processing tasks. It offers a low-code, declarative YAML interface to define LLM-powered operations on complex data. Ideal for maximizing correctness and output quality for semantic processing on a collection of data, representing complex tasks via map-reduce, maximizing LLM accuracy, handling long documents, and automating task retries based on validation criteria.

Ragtacts is a Clojure library that allows users to easily interact with Large Language Models (LLMs) such as OpenAI's GPT-4. Users can ask questions to LLMs, create question templates, call Clojure functions in natural language, and utilize vector databases for more accurate answers. Ragtacts also supports RAG (Retrieval-Augmented Generation) method for enhancing LLM output by incorporating external data. Users can use Ragtacts as a CLI tool, API server, or through a RAG Playground for interactive querying.

Beyond LLM offers an all-in-one toolkit for experimentation, evaluation, and deployment of Retrieval-Augmented Generation (RAG) systems. It simplifies the process with automated integration, customizable evaluation metrics, and support for various Large Language Models (LLMs) tailored to specific needs. The aim is to reduce LLM hallucination risks and enhance reliability.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

Simple-OpenAI is a Java library that provides a simple way to interact with the OpenAI API. It offers consistent interfaces for various OpenAI services like Audio, Chat Completion, Image Generation, and more. The library uses CleverClient for HTTP communication, Jackson for JSON parsing, and Lombok to reduce boilerplate code. It supports asynchronous requests and provides methods for synchronous calls as well. Users can easily create objects to communicate with the OpenAI API and perform tasks like text-to-speech, transcription, image generation, and chat completions.

CodeGeeX4-ALL-9B is an open-source multilingual code generation model based on GLM-4-9B, offering enhanced code generation capabilities. It supports functions like code completion, code interpreter, web search, function call, and repository-level code Q&A. The model has competitive performance on benchmarks like BigCodeBench and NaturalCodeBench, outperforming larger models in terms of speed and performance.

The GPT Server project leverages the basic capabilities of FastChat to provide the capabilities of an openai server. It perfectly adapts more models, optimizes models with poor compatibility in FastChat, and supports loading vllm, LMDeploy, and hf in various ways. It also supports all sentence_transformers compatible semantic vector models, including Chat templates with function roles, Function Calling (Tools) capability, and multi-modal large models. The project aims to reduce the difficulty of model adaptation and project usage, making it easier to deploy the latest models with minimal code changes.

Nous is an open-source TypeScript platform for autonomous AI agents and LLM based workflows. It aims to automate processes, support requests, review code, assist with refactorings, and more. The platform supports various integrations, multiple LLMs/services, CLI and web interface, human-in-the-loop interactions, flexible deployment options, observability with OpenTelemetry tracing, and specific agents for code editing, software engineering, and code review. It offers advanced features like reasoning/planning, memory and function call history, hierarchical task decomposition, and control-loop function calling options. Nous is designed to be a flexible platform for the TypeScript community to expand and support different use cases and integrations.

Sophia is an open-source TypeScript platform designed for autonomous AI agents and LLM based workflows. It aims to automate processes, review code, assist with refactorings, and support various integrations. The platform offers features like advanced autonomous agents, reasoning/planning inspired by Google's Self-Discover paper, memory and function call history, adaptive iterative planning, and more. Sophia supports multiple LLMs/services, CLI and web interface, human-in-the-loop interactions, flexible deployment options, observability with OpenTelemetry tracing, and specific agents for code editing, software engineering, and code review. It provides a flexible platform for the TypeScript community to expand and support various use cases and integrations.

AnnA is a Python script designed to create filtered decks in optimal review order for Anki flashcards. It uses Machine Learning / AI to ensure semantically linked cards are reviewed far apart. The script helps users manage their daily reviews by creating special filtered decks that prioritize reviewing cards that are most different from the rest. It also allows users to reduce the number of daily reviews while increasing retention and automatically identifies semantic neighbors for each note.

APIPark is an open-source AI Gateway and Developer Portal that enables users to easily manage, integrate, and deploy AI and API services. It provides robust API management features, including creation, monitoring, and access control, to help developers efficiently and securely develop and manage their APIs. The platform aims to solve challenges such as connecting to powerful AI models, managing complex AI & API call relationships, overseeing API creation and security, simplifying fault detection and troubleshooting, and enhancing the visibility and valuation of data assets.

Embodied Agents is a toolkit for integrating large multi-modal models into existing robot stacks with just a few lines of code. It provides consistency, reliability, scalability, and is configurable to any observation and action space. The toolkit is designed to reduce complexities involved in setting up inference endpoints, converting between different model formats, and collecting/storing datasets. It aims to facilitate data collection and sharing among roboticists by providing Python-first abstractions that are modular, extensible, and applicable to a wide range of tasks. The toolkit supports asynchronous and remote thread-safe agent execution for maximal responsiveness and scalability, and is compatible with various APIs like HuggingFace Spaces, Datasets, Gymnasium Spaces, Ollama, and OpenAI. It also offers automatic dataset recording and optional uploads to the HuggingFace hub.

This repository is dedicated to the pruning of large language models (LLMs). It aims to serve as a comprehensive resource for researchers and practitioners interested in the efficient reduction of model size while maintaining or enhancing performance. The repository contains various papers, summaries, and links related to different pruning approaches for LLMs, along with author information and publication details. It covers a wide range of topics such as structured pruning, unstructured pruning, semi-structured pruning, and benchmarking methods. Researchers and practitioners can explore different pruning techniques, understand their implications, and access relevant resources for further study and implementation.

Aino is an experimental HTTP framework for Elixir that uses elli instead of Cowboy like Phoenix and Plug. It focuses on writing handlers to process requests through middleware functions. Aino works on a token instead of a conn, allowing flexibility in adding custom keys. It includes built-in middleware for common tasks and a routing layer for defining routes. Handlers in Aino must return a token with specific keys for response rendering.

aiostream provides a collection of stream operators for creating asynchronous pipelines of operations. It offers features like operator pipe-lining, repeatability, safe iteration context, simplified execution, slicing and indexing, and concatenation. The stream operators are categorized into creation, transformation, selection, combination, aggregation, advanced, timing, and miscellaneous. Users can combine these operators to perform various asynchronous tasks efficiently.

Smartcat is a CLI interface that brings language models into the Unix ecosystem, allowing power users to leverage the capabilities of LLMs in their daily workflows. It features a minimalist design, seamless integration with terminal and editor workflows, and customizable prompts for specific tasks. Smartcat currently supports OpenAI, Mistral AI, and Anthropic APIs, providing access to a range of language models. With its ability to manipulate file and text streams, integrate with editors, and offer configurable settings, Smartcat empowers users to automate tasks, enhance code quality, and explore creative possibilities.

The bilingual_book_maker is an AI translation tool that uses ChatGPT to assist users in creating multi-language versions of epub/txt/srt files and books. It supports various models like gpt-4, gpt-3.5-turbo, claude-2, palm, llama-2, azure-openai, command-nightly, and gemini. Users need ChatGPT or OpenAI token, epub/txt books, internet access, and Python 3.8+. The tool provides options to specify OpenAI API key, model selection, target language, proxy server, context addition, translation style, and more. It generates bilingual books in epub format after translation. Users can test translations, set batch size, tweak prompts, and use different models like DeepL, Google Gemini, Tencent TranSmart, and more. The tool also supports retranslation, translating specific tags, and e-reader type specification. Docker usage is available for easy setup.

Spring AI Alibaba is an AI application framework for Java developers that seamlessly integrates with Alibaba Cloud QWen LLM services and cloud-native infrastructures. It provides features like support for various AI models, high-level AI agent abstraction, function calling, and RAG support. The framework aims to simplify the development, evaluation, deployment, and observability of AI native Java applications. It offers open-source framework and ecosystem integrations to support features like prompt template management, event-driven AI applications, and more.

LLMWare is a framework for quickly developing LLM-based applications including Retrieval Augmented Generation (RAG) and Multi-Step Orchestration of Agent Workflows. This project provides a comprehensive set of tools that anyone can use - from a beginner to the most sophisticated AI developer - to rapidly build industrial-grade, knowledge-based enterprise LLM applications. Our specific focus is on making it easy to integrate open source small specialized models and connecting enterprise knowledge safely and securely.

CISO Assistant is a tool that helps organizations manage their cybersecurity posture and compliance. It provides a centralized platform for managing security controls, threats, and risks. CISO Assistant also includes a library of pre-built frameworks and tools to help organizations quickly and easily implement best practices.

To master Unified Communications Data across platforms like Cisco, Avaya, Mitel, and Microsoft Teams, by orchestrating a team of expert agents and providing actionable solutions.

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