Best AI tools for< Optimize Contact Centers >

Prosodica is a contact center analytics platform that uses AI and machine learning to analyze conversational speech behaviors and non-verbal measures to provide a human-like perspective of conversational quality. It helps businesses optimize operations, improve agent performance, and increase customer loyalty.

1440.io is an Omnichannel Engagement Suite designed for Salesforce, offering a comprehensive set of tools to streamline customer engagement across various channels. It enables businesses to unify conversations across the customer journey, leverage AI-powered chatbots, personalize interactions, and optimize contact centers. The platform is trusted by leading enterprise brands and aims to improve time-to-value by maximizing the 1440 minutes we all have each day. With features like messaging studio, translation studio, reputation studio, and commerce studio, 1440.io empowers customer-facing teams to deliver premium experiences and drive sales through conversational commerce.

Observe.AI is a conversation intelligence software designed for contact centers, offering a suite of AI-powered tools to enhance customer interactions, support agents in real-time, and improve overall customer satisfaction. The platform combines advanced analytics, automation, and real-time assistance to drive continuous improvement and boost operational efficiency. Trusted by over 350 enterprises worldwide, Observe.AI helps businesses transform customer conversations into actionable insights, leading to measurable results such as increased sales conversions, improved compliance adherence, and enhanced customer sentiment.

Waanee.ai is a leading AI solution for contact centers, offering a range of AI-powered tools and solutions to transform customer conversations. It provides services such as AI-powered conversation audit, cloud contact center with built-in CRM, intelligent virtual agents, and more. Waanee.ai aims to enhance customer engagement and satisfaction by leveraging advanced AI technology to optimize customer interactions and streamline operational processes.

Cognigy is an AI-powered customer service platform that offers generative and conversational AI agents to transform customer engagement. The platform provides pre-trained AI agents for phone, voice chat, and messaging, along with agent assist solutions for sales and marketing. Cognigy.AI elevates contact centers across various industries by offering enterprise-grade capabilities such as low-code automation, voice connectivity, generative AI for CX transformation, AI-based semantic search, and knowledge management. The platform also supports multilingual customer journeys, live agent workspace, omnichannel reporting, and analytics.

Invoca is a Conversation Intelligence AI Leader that offers a Revenue Execution Platform to help marketing, sales, and contact centers drive more revenue. The platform provides solutions for call tracking, artificial intelligence, and interaction management. It integrates with Google, social advertising platforms, and offers APIs & webhooks. Invoca caters to various industries such as automotive, financial services, healthcare, insurance, retail, telecom, and travel & hospitality. The platform helps optimize ad spend, boost campaign performance, prioritize high-value callers, improve agent performance, and streamline data activation.

IntelePeer is a Customer Communications Automation Platform that offers various AI-powered solutions for contact centers, enterprises, and industries such as education, financial services, healthcare, retail, transportation, and utilities. The platform provides automation tools to enhance customer interactions, improve operational efficiency, and deliver personalized experiences. With features like SmartAgent, SmartEngage, SmartOffice, SmartCommunicator, and SmartWorker, IntelePeer aims to revolutionize communication workflows and optimize ROI through generative AI technology.

NICE CXone is a leading customer experience (CX) AI platform that helps organizations deliver exceptional customer experiences. With its unified interaction-centric platform, rich CX capabilities, and AI purpose-built for CX, NICE CXone empowers businesses to optimize and scale their CX operations, boost efficiency, and strengthen brand value.

SymTrain is an AI-powered platform that automates training and coaching for contact center agents. By utilizing simulations and AI technology, SymTrain offers a cost-effective solution that enhances agent performance, reduces training time, and improves overall customer satisfaction. The platform provides automated role-play scenarios, consistent feedback, and data-driven coaching to help organizations streamline their training processes and achieve better results. SymTrain revolutionizes how companies train and coach their agents, leading to increased efficiency, revenue, and customer satisfaction.

KocharTech is an AI-backed technology solutions provider that offers knowledge management, IoT, and BPM solutions for various industries. The company focuses on accelerating value delivery through innovation and technology for over 15 years. They provide virtual contact center services, help start-ups outsource CX initiatives, make warehouses future-ready, and support revenue growth during market volatility in the telecom sector. KocharTech leverages human intelligence and technology to build digital solutions that empower businesses to stay ahead of the competition. Their offerings include business process management, IoT software solutions, content & cataloging, e-surveillance, and more.

InsightPro is a workforce analytics platform specifically designed for healthcare payers. It integrates claims processing, quality assurance, training, and contact center functionalities, all powered by AI and machine learning. The platform offers capabilities such as dashboards, team productivity, workforce optimization, workload management, workforce access, real-time monitoring, and training management. InsightPro aims to improve operational efficiencies, reduce costs, enhance workforce planning, and foster team collaboration within payer organizations.

NICE is a leading Customer Experience (CX) AI Platform offering a range of AI-driven solutions for businesses to enhance customer experiences, optimize workforce engagement, and improve operational efficiency. The platform provides AI companions for contact center employees, AI-driven customer self-service, AI tools for CX leaders, and actionable insights through CX analytics. NICE also offers solutions tailored for various industries such as healthcare, retail, financial services, insurance, telecom, travel, and hospitality. With a focus on transforming experiences with AI, NICE helps businesses identify behaviors that drive frictionless customer experiences, boost customer loyalty, empower agents, and drive digital transformation.

The [24]7.ai website offers AI customer service platform products and solutions to enhance customer interactions and contact center operations. Powered by [24]7 Lumos AI, the platform provides tools for conversation automation, omnichannel contact center management, workforce engagement, campaign management, and conversation insights. It also offers services such as CX as a Service, managed customer engagement, analytics, professional services, and learning services. The platform aims to improve customer experience, reduce operating costs, and optimize marketing strategies through AI-powered automation and analytics.

Directly is an AI-powered platform that offers on-demand and automated customer support solutions. The platform connects organizations with highly qualified experts who can handle customer inquiries efficiently. By leveraging AI and machine learning, Directly automates repetitive questions, improving business continuity and digital transformation. The platform follows a pay-for-performance compensation model and provides global support in multiple languages. Directly aims to enhance customer satisfaction, reduce contact center volume, and save costs for businesses.

Samespace is an AI-powered platform designed to enhance collaboration, interactions, and team productivity in the workplace. It offers a suite of tools that leverage artificial intelligence to streamline communication, optimize workflow, and improve overall efficiency. With a focus on building dream teams effortlessly, Samespace provides a beautiful and privacy-focused team collaboration experience. The platform also includes productivity tracking features to help users monitor and enhance their performance. Additionally, Samespace offers a cutting-edge contact center platform tailored for the AI age, enabling businesses to deliver exceptional customer service.

Kore.ai is an AI application that offers a wide range of conversational AI solutions for various industries such as financial services, healthcare, retail, and more. The platform provides features like automation, contact center AI, agent AI, search AI, and document segmentation. With a focus on customer, employee, and agent experiences, Kore.ai aims to optimize interactions through AI technologies. The platform also offers resources like blog posts, whitepapers, webinars, and technical documentation to support users in leveraging AI for their businesses.

Nextiva is a Unified Customer Experience Management Platform that offers a wide range of AI-powered solutions to help businesses acquire, retain, and grow their customers. It provides personalized customer experiences across various channels, real-time customer insight, automation, workforce engagement management, and more. Nextiva aims to enhance customer interactions, reduce operational costs, and maximize technology investments through its innovative platform.

TestMarket is an AI-powered sales optimization platform for online marketplace sellers. It offers a range of services to help sellers increase their visibility, boost sales, and improve their overall performance on marketplaces such as Amazon, Etsy, and Walmart. TestMarket's services include product promotion, keyword analysis, Google Ads and SEO optimization, and advertising optimization.

Casablanca.ai is an AI application that revolutionizes online meetings by bringing back natural eye contact in video calls through software. It enhances trust, attention, and productivity by simulating eye contact without the need for an actual camera. The application is compatible with popular video conferencing tools like Zoom and Microsoft Teams, ensuring a seamless user experience. Casablanca.ai utilizes cutting-edge technology to create a more engaging and authentic virtual communication environment.

DisplayGateGuard is a brand safety and suitability provider that leverages AI-powered analysis to help advertisers choose the right placements, isolate fraudulent websites, and enhance brand safety and suitability. The platform offers curated inclusion and exclusion lists to provide deeper insights into the environments and contexts where ads are shown, ensuring campaigns reach the right audience effectively. By utilizing artificial intelligence, DisplayGateGuard assesses websites through diverse metrics to curate placements that align seamlessly with advertisers' specific requirements and values.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

Liger Kernel is a collection of Triton kernels designed for LLM training, increasing training throughput by 20% and reducing memory usage by 60%. It includes Hugging Face Compatible modules like RMSNorm, RoPE, SwiGLU, CrossEntropy, and FusedLinearCrossEntropy. The tool works with Flash Attention, PyTorch FSDP, and Microsoft DeepSpeed, aiming to enhance model efficiency and performance for researchers, ML practitioners, and curious novices.

MATLAB-Simulink-Challenge-Project-Hub is a repository aimed at contributing to the progress of engineering and science by providing challenge projects with real industry relevance and societal impact. The repository offers a wide range of projects covering various technology trends such as Artificial Intelligence, Autonomous Vehicles, Big Data, Computer Vision, and Sustainability. Participants can gain practical skills with MATLAB and Simulink while making a significant contribution to science and engineering. The projects are designed to enhance expertise in areas like Sustainability and Renewable Energy, Control, Modeling and Simulation, Machine Learning, and Robotics. By participating in these projects, individuals can receive official recognition for their problem-solving skills from technology leaders at MathWorks and earn rewards upon project completion.

ai-collective-tools is an open-source community dedicated to creating a comprehensive collection of AI tools for developers, researchers, and enthusiasts. The repository provides a curated selection of AI tools and resources across various categories such as 3D, Agriculture, Art, Audio Editing, Avatars, Chatbots, Code Assistant, Cooking, Copywriting, Crypto, Customer Support, Dating, Design Assistant, Design Generator, Developer, E-Commerce, Education, Email Assistant, Experiments, Fashion, Finance, Fitness, Fun Tools, Gaming, General Writing, Gift Ideas, HealthCare, Human Resources, Image Classification, Image Editing, Image Generator, Interior Designing, Legal Assistant, Logo Generator, Low Code, Models, Music, Paraphraser, Personal Assistant, Presentations, Productivity, Prompt Generator, Psychology, Real Estate, Religion, Research, Resume, Sales, Search Engine, SEO, Shopping, Social Media, Spreadsheets, SQL, Startup Tools, Story Teller, Summarizer, Testing, Text to Speech, Text to Image, Transcriber, Travel, Video Editing, Video Generator, Weather, Writing Generator, and Other Resources.

This repository contains a C++ application that demonstrates face recognition capabilities using computer vision techniques. The demo utilizes OpenCV and dlib libraries for efficient face detection and recognition with 3D passive face liveness detection (face anti-spoofing). Key Features: Face detection: The SDK utilizes advanced computer vision techniques to detect faces in images or video frames, enabling a wide range of applications. Face recognition: It can recognize known faces by comparing them with a pre-defined database of individuals. Age estimation: It can estimate the age of detected faces. Gender detection: It can determine the gender of detected faces. Liveness detection: It can detect whether a face is from a live person or a static image.

Collective Mind (CM) is a collection of portable, extensible, technology-agnostic and ready-to-use automation recipes with a human-friendly interface (aka CM scripts) to unify and automate all the manual steps required to compose, run, benchmark and optimize complex ML/AI applications on any platform with any software and hardware: see online catalog and source code. CM scripts require Python 3.7+ with minimal dependencies and are continuously extended by the community and MLCommons members to run natively on Ubuntu, MacOS, Windows, RHEL, Debian, Amazon Linux and any other operating system, in a cloud or inside automatically generated containers while keeping backward compatibility - please don't hesitate to report encountered issues here and contact us via public Discord Server to help this collaborative engineering effort! CM scripts were originally developed based on the following requirements from the MLCommons members to help them automatically compose and optimize complex MLPerf benchmarks, applications and systems across diverse and continuously changing models, data sets, software and hardware from Nvidia, Intel, AMD, Google, Qualcomm, Amazon and other vendors: * must work out of the box with the default options and without the need to edit some paths, environment variables and configuration files; * must be non-intrusive, easy to debug and must reuse existing user scripts and automation tools (such as cmake, make, ML workflows, python poetry and containers) rather than substituting them; * must have a very simple and human-friendly command line with a Python API and minimal dependencies; * must require minimal or zero learning curve by using plain Python, native scripts, environment variables and simple JSON/YAML descriptions instead of inventing new workflow languages; * must have the same interface to run all automations natively, in a cloud or inside containers. CM scripts were successfully validated by MLCommons to modularize MLPerf inference benchmarks and help the community automate more than 95% of all performance and power submissions in the v3.1 round across more than 120 system configurations (models, frameworks, hardware) while reducing development and maintenance costs.

cl-waffe2 is an experimental deep learning framework in Common Lisp, providing fast, systematic, and customizable matrix operations, reverse mode tape-based Automatic Differentiation, and neural network model building and training features accelerated by a JIT Compiler. It offers abstraction layers, extensibility, inlining, graph-level optimization, visualization, debugging, systematic nodes, and symbolic differentiation. Users can easily write extensions and optimize their networks without overheads. The framework is designed to eliminate barriers between users and developers, allowing for easy customization and extension.

PromptAgent is a repository for a novel automatic prompt optimization method that crafts expert-level prompts using language models. It provides a principled framework for prompt optimization by unifying prompt sampling and rewarding using MCTS algorithm. The tool supports different models like openai, palm, and huggingface models. Users can run PromptAgent to optimize prompts for specific tasks by strategically sampling model errors, generating error feedbacks, simulating future rewards, and searching for high-reward paths leading to expert prompts.

ClearML Fractional GPU is a tool designed to optimize GPU resource utilization by allowing multiple containers to run on the same GPU with driver-level memory limitation and compute time-slicing. It supports CUDA 11.x & CUDA 12.x, preventing greedy processes from grabbing the entire GPU memory. The tool offers options like Dynamic GPU Slicing, Container-based Memory Limits, and Kubernetes-based Static MIG Slicing to enhance hardware utilization and workload performance for AI development.

Labelbox is a data-centric AI platform for enterprises to develop, optimize, and use AI to solve problems and power new products and services. Enterprises use Labelbox to curate data, generate high-quality human feedback data for computer vision and LLMs, evaluate model performance, and automate tasks by combining AI and human-centric workflows. The academic & research community uses Labelbox for cutting-edge AI research.

The CryptoToken-Sender-Airdrop-Staking-Liquidity repository provides an ultimate tool for efficient and automated token distribution across blockchain wallets. It is designed for projects, DAOs, and blockchain-based organizations that need to distribute tokens to thousands of wallet addresses with ease. The platform offers advanced integrations with DeFi protocols for staking, liquidity farming, and automated payments. Users can send tokens in bulk, distribute tokens to multiple wallets instantly, optimize gas fees, integrate with DeFi protocols for liquidity provision and staking, set up recurring payments, automate liquidity farming strategies, support multi-chain operations, monitor transactions in real-time, and work with various token standards. The repository includes features for connecting to blockchains, importing and managing wallets, customizing mailing parameters, monitoring transaction status, logging transactions, and providing a user-friendly interface for configuration and operation.

DeepEval is a simple-to-use, open-source LLM evaluation framework specialized for unit testing LLM outputs. It incorporates various metrics such as G-Eval, hallucination, answer relevancy, RAGAS, etc., and runs locally on your machine for evaluation. It provides a wide range of ready-to-use evaluation metrics, allows for creating custom metrics, integrates with any CI/CD environment, and enables benchmarking LLMs on popular benchmarks. DeepEval is designed for evaluating RAG and fine-tuning applications, helping users optimize hyperparameters, prevent prompt drifting, and transition from OpenAI to hosting their own Llama2 with confidence.

Akagi is a project designed to help users understand and improve their performance in Majsoul game matches in real-time. It provides educational insights and tools for analyzing gameplay. Users can install Akagi on Windows or Mac systems and follow the setup instructions to enhance their gaming experience. The project aims to offer features like Autoplay, Auto Ron, and integration with MajsoulUnlocker. It also focuses on enhancing user safety by providing guidelines to minimize the risk of account suspension. Akagi is a tool that combines MITM interception, AI decision-making, and user interaction to optimize gameplay strategies and performance.

GLake is an acceleration library and utilities designed to optimize GPU memory management and IO transmission for AI large model training and inference. It addresses challenges such as GPU memory bottleneck and IO transmission bottleneck by providing efficient memory pooling, sharing, and tiering, as well as multi-path acceleration for CPU-GPU transmission. GLake is easy to use, open for extension, and focuses on improving training throughput, saving inference memory, and accelerating IO transmission. It offers features like memory fragmentation reduction, memory deduplication, and built-in security mechanisms for troubleshooting GPU memory issues.

Duix is a silicon-based digital human SDK for intelligent interaction, providing users with instant virtual human interaction experience on devices like Android and iOS. The SDK offers intuitive effect display and supports user customization through open documentation. It is fully open-source, allowing developers to understand its workings, optimize, and innovate further.

AIOS, a Large Language Model (LLM) Agent operating system, embeds large language model into Operating Systems (OS) as the brain of the OS, enabling an operating system "with soul" -- an important step towards AGI. AIOS is designed to optimize resource allocation, facilitate context switch across agents, enable concurrent execution of agents, provide tool service for agents, maintain access control for agents, and provide a rich set of toolkits for LLM Agent developers.

Koordinator is a QoS based scheduling system for hybrid orchestration workloads on Kubernetes. It aims to improve runtime efficiency and reliability of latency sensitive workloads and batch jobs, simplify resource-related configuration tuning, and increase pod deployment density. It enhances Kubernetes user experience by optimizing resource utilization, improving performance, providing flexible scheduling policies, and easy integration into existing clusters.

DB-GPT is a personal database administrator that can solve database problems by reading documents, using various tools, and writing analysis reports. It is currently undergoing an upgrade. **Features:** * **Online Demo:** * Import documents into the knowledge base * Utilize the knowledge base for well-founded Q&A and diagnosis analysis of abnormal alarms * Send feedbacks to refine the intermediate diagnosis results * Edit the diagnosis result * Browse all historical diagnosis results, used metrics, and detailed diagnosis processes * **Language Support:** * English (default) * Chinese (add "language: zh" in config.yaml) * **New Frontend:** * Knowledgebase + Chat Q&A + Diagnosis + Report Replay * **Extreme Speed Version for localized llms:** * 4-bit quantized LLM (reducing inference time by 1/3) * vllm for fast inference (qwen) * Tiny LLM * **Multi-path extraction of document knowledge:** * Vector database (ChromaDB) * RESTful Search Engine (Elasticsearch) * **Expert prompt generation using document knowledge** * **Upgrade the LLM-based diagnosis mechanism:** * Task Dispatching -> Concurrent Diagnosis -> Cross Review -> Report Generation * Synchronous Concurrency Mechanism during LLM inference * **Support monitoring and optimization tools in multiple levels:** * Monitoring metrics (Prometheus) * Flame graph in code level * Diagnosis knowledge retrieval (dbmind) * Logical query transformations (Calcite) * Index optimization algorithms (for PostgreSQL) * Physical operator hints (for PostgreSQL) * Backup and Point-in-time Recovery (Pigsty) * **Continuously updated papers and experimental reports** This project is constantly evolving with new features. Don't forget to star ⭐ and watch 👀 to stay up to date.

GuideLLM is a powerful tool for evaluating and optimizing the deployment of large language models (LLMs). By simulating real-world inference workloads, GuideLLM helps users gauge the performance, resource needs, and cost implications of deploying LLMs on various hardware configurations. This approach ensures efficient, scalable, and cost-effective LLM inference serving while maintaining high service quality. Key features include performance evaluation, resource optimization, cost estimation, and scalability testing.

Cosdata is a cutting-edge AI data platform designed to power the next generation search pipelines. It features immutability, version control, and excels in semantic search, structured knowledge graphs, hybrid search capabilities, real-time search at scale, and ML pipeline integration. The platform is customizable, scalable, efficient, enterprise-grade, easy to use, and can manage multi-modal data. It offers high performance, indexing, low latency, and high requests per second. Cosdata is designed to meet the demands of modern search applications, empowering businesses to harness the full potential of their data.

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Clone and replicate the source site using a screenshot, while enabling continuous development and optimization capabilities. - 通过截图复制源站点前端代码，同时具备持续开发和优化功能。Any Issue: contact me @X: https://twitter.com/tb_xy09

Advises on contract administration to optimize procurement processes.

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Streamlines supplier interactions to optimize organizational efficiency and cost-effectiveness.

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Professional Resume & CV Assistant 📝 Optimize for ATS 🤖 Tailor to Job Descriptions 🎯 Compelling Content ✨ Interview Tips 💡

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I'll help you optimize your website for more conversions, and compare your site's CRO potential to competitors’.

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