Best AI tools for< Optimize Contact Center Operations >

Prosodica is a contact center analytics platform that uses AI and machine learning to analyze conversational speech behaviors and non-verbal measures to provide a human-like perspective of conversational quality. It helps businesses optimize operations, improve agent performance, and increase customer loyalty.

The [24]7.ai website offers AI customer service platform products and solutions to enhance customer interactions and contact center operations. Powered by [24]7 Lumos AI, the platform provides tools for conversation automation, omnichannel contact center management, workforce engagement, campaign management, and conversation insights. It also offers services such as CX as a Service, managed customer engagement, analytics, professional services, and learning services. The platform aims to improve customer experience, reduce operating costs, and optimize marketing strategies through AI-powered automation and analytics.

NICE CXone is a leading customer experience (CX) AI platform that helps organizations deliver exceptional customer experiences. With its unified interaction-centric platform, rich CX capabilities, and AI purpose-built for CX, NICE CXone empowers businesses to optimize and scale their CX operations, boost efficiency, and strengthen brand value.

KocharTech is an AI-backed technology solutions provider that offers knowledge management, IoT, and BPM solutions for various industries. The company focuses on accelerating value delivery through innovation and technology for over 15 years. They provide virtual contact center services, help start-ups outsource CX initiatives, make warehouses future-ready, and support revenue growth during market volatility in the telecom sector. KocharTech leverages human intelligence and technology to build digital solutions that empower businesses to stay ahead of the competition. Their offerings include business process management, IoT software solutions, content & cataloging, e-surveillance, and more.

Invoca is a Conversation Intelligence AI Leader that offers a Revenue Execution Platform to help marketing, sales, and contact centers drive more revenue. The platform provides solutions for call tracking, artificial intelligence, and interaction management. It integrates with Google, social advertising platforms, and offers APIs & webhooks. Invoca caters to various industries such as automotive, financial services, healthcare, insurance, retail, telecom, and travel & hospitality. The platform helps optimize ad spend, boost campaign performance, prioritize high-value callers, improve agent performance, and streamline data activation.

1440.io is an Omnichannel Engagement Suite designed for Salesforce, offering a comprehensive set of tools to streamline customer engagement across various channels. It enables businesses to unify conversations across the customer journey, leverage AI-powered chatbots, personalize interactions, and optimize contact centers. The platform is trusted by leading enterprise brands and aims to improve time-to-value by maximizing the 1440 minutes we all have each day. With features like messaging studio, translation studio, reputation studio, and commerce studio, 1440.io empowers customer-facing teams to deliver premium experiences and drive sales through conversational commerce.

Observe.AI is a conversation intelligence software designed for contact centers, offering a suite of AI-powered tools to enhance customer interactions, support agents in real-time, and improve overall customer satisfaction. The platform combines advanced analytics, automation, and real-time assistance to drive continuous improvement and boost operational efficiency. Trusted by over 350 enterprises worldwide, Observe.AI helps businesses transform customer conversations into actionable insights, leading to measurable results such as increased sales conversions, improved compliance adherence, and enhanced customer sentiment.

Waanee.ai is a leading AI solution for contact centers, offering a range of AI-powered tools and solutions to transform customer conversations. It provides services such as AI-powered conversation audit, cloud contact center with built-in CRM, intelligent virtual agents, and more. Waanee.ai aims to enhance customer engagement and satisfaction by leveraging advanced AI technology to optimize customer interactions and streamline operational processes.

NICE is a leading Customer Experience (CX) AI Platform offering a range of AI-driven solutions for businesses to enhance customer experiences, optimize workforce engagement, and improve operational efficiency. The platform provides AI companions for contact center employees, AI-driven customer self-service, AI tools for CX leaders, and actionable insights through CX analytics. NICE also offers solutions tailored for various industries such as healthcare, retail, financial services, insurance, telecom, travel, and hospitality. With a focus on transforming experiences with AI, NICE helps businesses identify behaviors that drive frictionless customer experiences, boost customer loyalty, empower agents, and drive digital transformation.

InsightPro is a workforce analytics platform specifically designed for healthcare payers. It integrates claims processing, quality assurance, training, and contact center functionalities, all powered by AI and machine learning. The platform offers capabilities such as dashboards, team productivity, workforce optimization, workload management, workforce access, real-time monitoring, and training management. InsightPro aims to improve operational efficiencies, reduce costs, enhance workforce planning, and foster team collaboration within payer organizations.

Nextiva is a Unified Customer Experience Management Platform that offers a wide range of AI-powered solutions to help businesses acquire, retain, and grow their customers. It provides personalized customer experiences across various channels, real-time customer insight, automation, workforce engagement management, and more. Nextiva aims to enhance customer interactions, reduce operational costs, and maximize technology investments through its innovative platform.

IntelePeer is a Customer Communications Automation Platform that offers various AI-powered solutions for contact centers, enterprises, and industries such as education, financial services, healthcare, retail, transportation, and utilities. The platform provides automation tools to enhance customer interactions, improve operational efficiency, and deliver personalized experiences. With features like SmartAgent, SmartEngage, SmartOffice, SmartCommunicator, and SmartWorker, IntelePeer aims to revolutionize communication workflows and optimize ROI through generative AI technology.

SymTrain is an AI-powered platform that automates training and coaching for contact center agents. By utilizing simulations and AI technology, SymTrain offers a cost-effective solution that enhances agent performance, reduces training time, and improves overall customer satisfaction. The platform provides automated role-play scenarios, consistent feedback, and data-driven coaching to help organizations streamline their training processes and achieve better results. SymTrain revolutionizes how companies train and coach their agents, leading to increased efficiency, revenue, and customer satisfaction.

Cognigy is an AI-powered customer service platform that offers generative and conversational AI agents to transform customer engagement. The platform provides pre-trained AI agents for phone, voice chat, and messaging, along with agent assist solutions for sales and marketing. Cognigy.AI elevates contact centers across various industries by offering enterprise-grade capabilities such as low-code automation, voice connectivity, generative AI for CX transformation, AI-based semantic search, and knowledge management. The platform also supports multilingual customer journeys, live agent workspace, omnichannel reporting, and analytics.

Directly is an AI-powered platform that offers on-demand and automated customer support solutions. The platform connects organizations with highly qualified experts who can handle customer inquiries efficiently. By leveraging AI and machine learning, Directly automates repetitive questions, improving business continuity and digital transformation. The platform follows a pay-for-performance compensation model and provides global support in multiple languages. Directly aims to enhance customer satisfaction, reduce contact center volume, and save costs for businesses.

Samespace is an AI-powered platform designed to enhance collaboration, interactions, and team productivity in the workplace. It offers a suite of tools that leverage artificial intelligence to streamline communication, optimize workflow, and improve overall efficiency. With a focus on building dream teams effortlessly, Samespace provides a beautiful and privacy-focused team collaboration experience. The platform also includes productivity tracking features to help users monitor and enhance their performance. Additionally, Samespace offers a cutting-edge contact center platform tailored for the AI age, enabling businesses to deliver exceptional customer service.

Kore.ai is an AI application that offers a wide range of conversational AI solutions for various industries such as financial services, healthcare, retail, and more. The platform provides features like automation, contact center AI, agent AI, search AI, and document segmentation. With a focus on customer, employee, and agent experiences, Kore.ai aims to optimize interactions through AI technologies. The platform also offers resources like blog posts, whitepapers, webinars, and technical documentation to support users in leveraging AI for their businesses.

TestMarket is an AI-powered sales optimization platform for online marketplace sellers. It offers a range of services to help sellers increase their visibility, boost sales, and improve their overall performance on marketplaces such as Amazon, Etsy, and Walmart. TestMarket's services include product promotion, keyword analysis, Google Ads and SEO optimization, and advertising optimization.

DisplayGateGuard is an AI-powered brand safety and suitability provider that helps advertisers choose the right placements, isolate fraudulent websites, and enhance brand safety. By leveraging artificial intelligence, the platform offers curated inclusion and exclusion lists to provide deeper insights into the environments and contexts where ads are shown, ensuring campaigns reach the right audience effectively.

Image Marketing Group is an AI-powered marketing agency that offers comprehensive branding, content marketing, SEO, website design and development, PPC advertising, AI services, design services, training services, and consulting. They specialize in transforming brands through storytelling, AI integration, visual design, and strategic marketing campaigns. With over 25 years of experience, they provide tailored solutions to enhance brand visibility, customer engagement, and business growth.

ai-collective-tools is an open-source community dedicated to creating a comprehensive collection of AI tools for developers, researchers, and enthusiasts. The repository provides a curated selection of AI tools and resources across various categories such as 3D, Agriculture, Art, Audio Editing, Avatars, Chatbots, Code Assistant, Cooking, Copywriting, Crypto, Customer Support, Dating, Design Assistant, Design Generator, Developer, E-Commerce, Education, Email Assistant, Experiments, Fashion, Finance, Fitness, Fun Tools, Gaming, General Writing, Gift Ideas, HealthCare, Human Resources, Image Classification, Image Editing, Image Generator, Interior Designing, Legal Assistant, Logo Generator, Low Code, Models, Music, Paraphraser, Personal Assistant, Presentations, Productivity, Prompt Generator, Psychology, Real Estate, Religion, Research, Resume, Sales, Search Engine, SEO, Shopping, Social Media, Spreadsheets, SQL, Startup Tools, Story Teller, Summarizer, Testing, Text to Speech, Text to Image, Transcriber, Travel, Video Editing, Video Generator, Weather, Writing Generator, and Other Resources.

cl-waffe2 is an experimental deep learning framework in Common Lisp, providing fast, systematic, and customizable matrix operations, reverse mode tape-based Automatic Differentiation, and neural network model building and training features accelerated by a JIT Compiler. It offers abstraction layers, extensibility, inlining, graph-level optimization, visualization, debugging, systematic nodes, and symbolic differentiation. Users can easily write extensions and optimize their networks without overheads. The framework is designed to eliminate barriers between users and developers, allowing for easy customization and extension.

The CryptoToken-Sender-Airdrop-Staking-Liquidity repository provides an ultimate tool for efficient and automated token distribution across blockchain wallets. It is designed for projects, DAOs, and blockchain-based organizations that need to distribute tokens to thousands of wallet addresses with ease. The platform offers advanced integrations with DeFi protocols for staking, liquidity farming, and automated payments. Users can send tokens in bulk, distribute tokens to multiple wallets instantly, optimize gas fees, integrate with DeFi protocols for liquidity provision and staking, set up recurring payments, automate liquidity farming strategies, support multi-chain operations, monitor transactions in real-time, and work with various token standards. The repository includes features for connecting to blockchains, importing and managing wallets, customizing mailing parameters, monitoring transaction status, logging transactions, and providing a user-friendly interface for configuration and operation.

JLB AI Agent is an innovative solution built on the Solana blockchain that harnesses the power of artificial intelligence to automate complex tasks and optimize decision-making in the DeFi space. It aims to provide real-time analytics, efficient operations, and seamless integration for both newcomers and experienced crypto enthusiasts. The tool offers features like blockchain agent chat terminal, real-time streaming implementation, trading infrastructure, NFT management, AI integration, and more, empowering users with autonomous technology where AI meets the dynamic landscape of blockchain.

JLB AI Agent is an innovative solution on the Solana blockchain that leverages artificial intelligence to automate complex tasks and enhance decision-making in the DeFi space. It offers real-time analytics, efficient operations, and seamless integration for both newcomers and experienced crypto enthusiasts. With features like autonomous trading, NFT management, DeFi insights, and comprehensive ecosystem integration, JLB empowers users with cutting-edge technology to navigate the dynamic landscape of blockchain.

LLM-Pruner is a tool for structural pruning of large language models, allowing task-agnostic compression while retaining multi-task solving ability. It supports automatic structural pruning of various LLMs with minimal human effort. The tool is efficient, requiring only 3 minutes for pruning and 3 hours for post-training. Supported LLMs include Llama-3.1, Llama-3, Llama-2, LLaMA, BLOOM, Vicuna, and Baichuan. Updates include support for new LLMs like GQA and BLOOM, as well as fine-tuning results achieving high accuracy. The tool provides step-by-step instructions for pruning, post-training, and evaluation, along with a Gradio interface for text generation. Limitations include issues with generating repetitive or nonsensical tokens in compressed models and manual operations for certain models.

APOLLO is a memory-efficient optimizer designed for large language model (LLM) pre-training and full-parameter fine-tuning. It offers SGD-like memory cost with AdamW-level performance. The optimizer integrates low-rank approximation and optimizer state redundancy reduction to achieve significant memory savings while maintaining or surpassing the performance of Adam(W). Key contributions include structured learning rate updates for LLM training, approximated channel-wise gradient scaling in a low-rank auxiliary space, and minimal-rank tensor-wise gradient scaling. APOLLO aims to optimize memory efficiency during training large language models.

DB-GPT is a personal database administrator that can solve database problems by reading documents, using various tools, and writing analysis reports. It is currently undergoing an upgrade. **Features:** * **Online Demo:** * Import documents into the knowledge base * Utilize the knowledge base for well-founded Q&A and diagnosis analysis of abnormal alarms * Send feedbacks to refine the intermediate diagnosis results * Edit the diagnosis result * Browse all historical diagnosis results, used metrics, and detailed diagnosis processes * **Language Support:** * English (default) * Chinese (add "language: zh" in config.yaml) * **New Frontend:** * Knowledgebase + Chat Q&A + Diagnosis + Report Replay * **Extreme Speed Version for localized llms:** * 4-bit quantized LLM (reducing inference time by 1/3) * vllm for fast inference (qwen) * Tiny LLM * **Multi-path extraction of document knowledge:** * Vector database (ChromaDB) * RESTful Search Engine (Elasticsearch) * **Expert prompt generation using document knowledge** * **Upgrade the LLM-based diagnosis mechanism:** * Task Dispatching -> Concurrent Diagnosis -> Cross Review -> Report Generation * Synchronous Concurrency Mechanism during LLM inference * **Support monitoring and optimization tools in multiple levels:** * Monitoring metrics (Prometheus) * Flame graph in code level * Diagnosis knowledge retrieval (dbmind) * Logical query transformations (Calcite) * Index optimization algorithms (for PostgreSQL) * Physical operator hints (for PostgreSQL) * Backup and Point-in-time Recovery (Pigsty) * **Continuously updated papers and experimental reports** This project is constantly evolving with new features. Don't forget to star ⭐ and watch 👀 to stay up to date.

Liger Kernel is a collection of Triton kernels designed for LLM training, increasing training throughput by 20% and reducing memory usage by 60%. It includes Hugging Face Compatible modules like RMSNorm, RoPE, SwiGLU, CrossEntropy, and FusedLinearCrossEntropy. The tool works with Flash Attention, PyTorch FSDP, and Microsoft DeepSpeed, aiming to enhance model efficiency and performance for researchers, ML practitioners, and curious novices.

GCOP (Git Copilot) is an AI-powered Git assistant that automates commit message generation, enhances Git workflow, and offers 20+ smart commands. It provides intelligent commit crafting, customizable commit templates, smart learning capabilities, and a seamless developer experience. Users can generate AI commit messages, add all changes with AI-generated messages, undo commits while keeping changes staged, and push changes to the current branch. GCOP offers configuration options for AI models and provides detailed documentation, contribution guidelines, and a changelog. The tool is designed to make version control easier and more efficient for developers.

UFO is a UI-focused dual-agent framework to fulfill user requests on Windows OS by seamlessly navigating and operating within individual or spanning multiple applications.

A curated collection of papers and resources on Mixture of Experts in Large Language Models. The repository provides a chronological overview of several representative Mixture-of-Experts (MoE) models in recent years, structured according to release dates. It covers MoE models from various domains like Natural Language Processing (NLP), Computer Vision, Multimodal, and Recommender Systems. The repository aims to offer insights into Inference Optimization Techniques, Sparsity exploration, Attention mechanisms, and safety enhancements in MoE models.

DB-GPT-Hub is an experimental project leveraging Large Language Models (LLMs) for Text-to-SQL parsing. It includes stages like data collection, preprocessing, model selection, construction, and fine-tuning of model weights. The project aims to enhance Text-to-SQL capabilities, reduce model training costs, and enable developers to contribute to improving Text-to-SQL accuracy. The ultimate goal is to achieve automated question-answering based on databases, allowing users to execute complex database queries using natural language descriptions. The project has successfully integrated multiple large models and established a comprehensive workflow for data processing, SFT model training, prediction output, and evaluation.

The NVIDIA AI Blueprint for Vulnerability Analysis for Container Security showcases accelerated analysis on common vulnerabilities and exposures (CVE) at an enterprise scale, reducing mitigation time from days to seconds. It enables security analysts to determine software package vulnerabilities using large language models (LLMs) and retrieval-augmented generation (RAG). The blueprint is designed for security analysts, IT engineers, and AI practitioners in cybersecurity. It requires NVAIE developer license and API keys for vulnerability databases, search engines, and LLM model services. Hardware requirements include L40 GPU for pipeline operation and optional LLM NIM and Embedding NIM. The workflow involves LLM pipeline for CVE impact analysis, utilizing LLM planner, agent, and summarization nodes. The blueprint uses NVIDIA NIM microservices and Morpheus Cybersecurity AI SDK for vulnerability analysis.

MATLAB-Simulink-Challenge-Project-Hub is a repository aimed at contributing to the progress of engineering and science by providing challenge projects with real industry relevance and societal impact. The repository offers a wide range of projects covering various technology trends such as Artificial Intelligence, Autonomous Vehicles, Big Data, Computer Vision, and Sustainability. Participants can gain practical skills with MATLAB and Simulink while making a significant contribution to science and engineering. The projects are designed to enhance expertise in areas like Sustainability and Renewable Energy, Control, Modeling and Simulation, Machine Learning, and Robotics. By participating in these projects, individuals can receive official recognition for their problem-solving skills from technology leaders at MathWorks and earn rewards upon project completion.

Analyze the following text from a github repository (name and readme text at end) . Then, generate a JSON object with the following keys and provide the corresponding information for each key, in lowercase letters: 'description' (detailed description of the repo, must be less than 400 words，Ensure that no line breaks and quotation marks.),'for_jobs' (List 5 jobs suitable for this tool,in lowercase letters), 'ai_keywords' (keywords of the tool,user may use those keyword to find the tool,in lowercase letters), 'for_tasks' (list of 5 specific tasks user can use this tool to do,in lowercase letters), 'answer' (in english languages)

Timefold Solver is an optimization engine evolved from OptaPlanner. Developed by the original OptaPlanner team, our aim is to free the world of wasteful planning.

HoloInsight is a cloud-native observability platform that provides low-cost and high-performance monitoring services for cloud-native applications. It offers deep insights through real-time log analysis and AI integration. The platform is designed to help users gain a comprehensive understanding of their applications' performance and behavior in the cloud environment. HoloInsight is easy to deploy using Docker and Kubernetes, making it a versatile tool for monitoring and optimizing cloud-native applications. With a focus on scalability and efficiency, HoloInsight is suitable for organizations looking to enhance their observability and monitoring capabilities in the cloud.

Expert in Magento and Adobe Commerce, ready to share knowledge. For creation and support of Magento and Adobe Commerce stores - contact https://magenable.com.au

Clone and replicate the source site using a screenshot, while enabling continuous development and optimization capabilities. - 通过截图复制源站点前端代码，同时具备持续开发和优化功能。Any Issue: contact me @X: https://twitter.com/tb_xy09

Advises on contract administration to optimize procurement processes.

Auditor for Solidity contracts, focusing on security, bug-finding and gas efficiency.

Streamlines supplier interactions to optimize organizational efficiency and cost-effectiveness.

An expert Solidity developer aiding in smart contract creation and optimization.

Your personal Ethereum magician — Simply ask a question or provide a code sample for insights into vulnerabilities, gas optimizations, and best practices. Don't be shy to ask about tooling and legendary attacks.

Professional Resume & CV Assistant 📝 Optimize for ATS 🤖 Tailor to Job Descriptions 🎯 Compelling Content ✨ Interview Tips 💡

A friendly AI that helps artists optimize their artwork listings for SEO.

Optimize your ecommerce store for SEO with tailored SEO strategies.

I help you optimize your hotel's OTA distribution Mix

Optimize a YouTube script based on the top viral videos

I'll help you optimize your website for more conversions, and compare your site's CRO potential to competitors’.

Advises on thermodynamics processes to optimize system efficiency.

Guides cloud strategy and architecture to optimize business operations.

Manages project expenses to optimize financial efficiency.

Advises on international tax matters to optimize company's global tax position.

Provides strategic financial guidance for investment behavior to optimize organization's wealth.

Optimize your business with sustainable practices! ESG Strategy Navigator helps integrate Environmental, Social, Governance (ESG) factors into corporate strategy, ensuring compliance, ethical impact, and value creation. 🌟

Optimize and compress your images. Up to 80% in file size reduction.