Best AI tools for< Identify Customer Issues >

Syncly is an AI-powered customer feedback analysis tool that helps businesses understand their customers' needs and improve their customer experience. With Syncly, businesses can categorize feedback, identify negative signals, and prioritize issues to resolve. Syncly also integrates with other business tools, making it easy to manage all customer feedback in one place.

SupportLogic is a cloud-based support experience management platform that uses AI to help businesses improve their customer support operations. The platform provides a range of features, including sentiment analysis, case routing, and quality monitoring, that can help businesses to identify and resolve customer issues quickly and efficiently. SupportLogic also offers a number of integrations with popular CRM and ticketing systems, making it easy to implement and use.

EdgeTier is a customer engagement platform that uses AI to improve the efficiency and quality of customer interactions. It offers a range of features, including real-time trend detection, agent quality assessment, and personalized agent prompts. EdgeTier is used by a variety of businesses, including retail, travel, gaming, and utilities, to improve customer satisfaction and drive retention.

Fini is a customer support AI chatbot that helps businesses resolve customer queries, increase retention, revenue, and activation. It integrates with various platforms like Zendesk, Slack, and Discord, and can be customized to match the tone and character of the business. Fini uses machine learning to learn from customer interactions and improve its responses over time. It offers features such as seamless human routing, multi-channel deployment, and feedback-based learning.

Aide is an AI platform designed to enhance customer support operations. It offers a range of features to help businesses gain insights into customer needs, automate support processes, improve agent efficiency, and train AI chatbots. Aide's key capabilities include customer insights, workflow automation, agent assist, and AI chatbots. With Aide, businesses can analyze customer conversations, identify pain points, and automate repetitive tasks to streamline support operations and improve customer satisfaction.

Fathom is an AI-powered note-taking tool that helps you record, transcribe, and summarize your meetings. It integrates with Zoom and Google Meet, and offers a range of features to help you stay organized and productive. **Key Features** * **Automatic recording and transcription:** Fathom automatically records and transcribes your meetings, so you can focus on the conversation instead of taking notes. * **AI-generated summaries:** Fathom uses AI to generate summaries of your meetings, which can save you time and help you identify key takeaways. * **Highlighting and bookmarking:** You can highlight and bookmark important moments in your meetings, so you can easily find them later. * **Sharing and collaboration:** You can share your meeting recordings and summaries with others, and collaborate on notes and action items. * **Integrations:** Fathom integrates with a range of other tools, including Zoom, Google Meet, Slack, and Asana. **Benefits** * **Save time:** Fathom can save you hours of time by automatically recording and transcribing your meetings. * **Stay organized:** Fathom helps you stay organized by providing a central place to store your meeting recordings and notes. * **Improve productivity:** Fathom can help you improve your productivity by providing you with easy access to the information you need from your meetings. * **Make better decisions:** Fathom can help you make better decisions by providing you with a clear understanding of what was discussed in your meetings. **Pricing** Fathom is free to use for individuals. There is also a paid Team Edition that offers additional features, such as: * **Unlimited storage:** The Team Edition gives you unlimited storage for your meeting recordings and notes. * **Team management:** The Team Edition allows you to manage your team's access to Fathom. * **Custom branding:** The Team Edition allows you to customize Fathom with your own branding. **Alternatives** * Otter.ai * Trint * Descript * Rev **Use Cases** * **Sales:** Fathom can help sales teams track their progress and identify opportunities. * **Customer success:** Fathom can help customer success teams build relationships with their customers and resolve issues quickly. * **Product development:** Fathom can help product development teams gather feedback from users and improve their products. * **Marketing:** Fathom can help marketing teams track the effectiveness of their campaigns and generate leads. * **Education:** Fathom can help educators record and share lectures and other materials with students. **FAQ** **Q: How much does Fathom cost?** A: Fathom is free to use for individuals. There is also a paid Team Edition that offers additional features. **Q: What are the benefits of using Fathom?** A: Fathom can save you time, help you stay organized, improve your productivity, and make better decisions. **Q: What are the alternatives to Fathom?** A: Some alternatives to Fathom include Otter.ai, Trint, Descript, and Rev. **Q: What are some use cases for Fathom?** A: Fathom can be used for a variety of purposes, including sales, customer success, product development, marketing, and education.

Strategic Intelligence is an AI-powered platform that helps businesses make better decisions by providing them with real-time insights into their data. The platform uses a variety of machine learning and artificial intelligence techniques to analyze data from a variety of sources, including social media, news articles, and financial reports. This data is then used to generate reports and insights that can help businesses identify opportunities, mitigate risks, and make better decisions.

Hexometer is an AI-powered website monitoring tool that helps businesses protect and grow their online presence. It continuously monitors websites for availability, performance, user experience, SEO, health, and security issues, and alerts businesses when problems are detected. Hexometer also provides businesses with insights into their website's performance and helps them identify opportunities for improvement.

The website seems to be experiencing a technical issue as it is displaying a '500 Internal Server Error'. This error typically indicates a problem with the server hosting the website, preventing it from fulfilling the request made by the user. The '500 Internal Server Error' is a generic error message that does not provide specific details about the underlying issue. Users encountering this error are advised to wait and refresh the page later, as it may be a temporary problem that the website administrators are working to resolve.

MAIHEM is an AI-powered quality assurance platform that helps businesses test and improve the performance and safety of their AI applications. It automates the testing process, generates realistic test cases, and provides comprehensive analytics to help businesses identify and fix potential issues. MAIHEM is used by a variety of businesses, including those in the customer support, healthcare, education, and sales industries.

Omni Engage is a powerful omnichannel communications software designed to help businesses create meaningful and personalized interactions with their customers. It allows businesses to connect with their audience across multiple channels, including email, social media, and voice, and deliver a consistent and memorable experience for every customer. Omni Engage simplifies customer engagement with its Unified Inbox, which enables agents to handle requests from all channels seamlessly and efficiently. It also offers AI automation with Omni Automate, which streamlines customer interactions by automating routine inquiries and providing rapid response times. With its robust reporting and analytics capabilities, Omni Engage empowers supervisors to measure engagement and performance across all channels, identify areas for improvement, and drive success.

The website appears to be experiencing technical difficulties as the store is currently unavailable. Users encountering this message are advised to return to the previous page. The error message includes a Request ID for reference.

Vanta is a trust management platform that helps businesses automate compliance, streamline security reviews, and build trust with customers. It offers a range of features to help businesses manage risk and prove security in real time, including: * **Compliance automation:** Vanta automates up to 90% of the work for security and privacy frameworks, making it easy for businesses to achieve and maintain compliance. * **Real-time monitoring:** Vanta provides real-time visibility into the state of a business's security posture, with hourly tests and alerts for any issues. * **Holistic risk visibility:** Vanta offers a single view across key risk surfaces in a business, including employees, assets, and vendors, to help businesses identify and mitigate risks. * **Efficient audits:** Vanta streamlines the audit process, making it easier for businesses to prepare for and complete audits. * **Integrations:** Vanta integrates with a range of tools and platforms to help businesses automate security and compliance tasks.

ACHIV is an AI tool for ideas validation and market research. It helps businesses make informed decisions based on real market needs by providing data-driven insights. The tool streamlines the market validation process, allowing quick adaptation and refinement of product development strategies. ACHIV offers a revolutionary approach to data collection and preprocessing, along with proprietary AI models for smart analysis and predictive forecasting. It is designed to assist entrepreneurs in understanding market gaps, exploring competitors, and enhancing investment decisions with real-time data.

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

Laxis is a revolutionary AI Meeting Assistant designed to capture and distill key insights from every customer interaction effortlessly. It seamlessly integrates across platforms, from online meetings to CRM updates, all with a user-friendly interface. Laxis empowers revenue teams to maximize every customer conversation, ensuring no valuable detail is missed. With Laxis, sales teams can close more deals with AI note-taking and insights from client conversations, business development teams can engage prospects more effectively and grow their business faster, marketing teams can repurpose podcasts, webinars, and meetings into engaging content with a single click, product and market researchers can conduct better research interviews that get to the "aha!" moment faster, project managers can remember key takeaways and status updates, and capture them for progress reports, and product and UX designers can capture and organize insights from their interviews and user research.

Laxis is an AI Meeting Assistant designed to empower revenue teams by capturing and distilling key insights from customer interactions effortlessly. It offers seamless integration across platforms, from online meetings to CRM updates, with a user-friendly interface. Laxis helps users stay focused during meetings, auto-generate meeting summaries, identify customer requirements, and extract valuable insights. It supports multilingual interactions, real-time transcriptions, and provides answers based on past conversations. Trusted by over 35,000 business professionals from 3000 organizations, Laxis saves time, improves note-taking, and enhances communication with clients and prospects.

Four/Four is a data-driven decision-making software that helps businesses understand their customers' needs and make better decisions. The software automatically captures the voice of the customer from real-life conversations, links it with CRM data, and analyzes it through an AI engine to create actionable insights. Four/Four can be used by a variety of teams within an organization, including product marketing, sales, customer success, and executives. The software can help businesses with a variety of tasks, such as account development, lead qualification, opportunity development, customer profiling, roadmap planning, market segmentation, and market due diligence.

Lang.ai is an AI-powered customer experience (CX) insights and automation platform designed for mid-market businesses. It helps businesses unlock CX data, increase automation beyond chatbots, drive decisions based on relevant and accurate CX insights, and improve the overall customer experience. Lang.ai offers a range of features, including intelligent triage of complex requests, email automation, continuous improvement of chatbots, granular tagging, proactive alerts, automated discovery of new topics, and custom taxonomies. It integrates seamlessly with popular helpdesks such as Zendesk, Salesforce, Intercom, Kustomer, Dixa, and Freshworks.

Prosodica is a contact center analytics platform that uses AI and machine learning to analyze conversational speech behaviors and non-verbal measures to provide a human-like perspective of conversational quality. It helps businesses optimize operations, improve agent performance, and increase customer loyalty.

Callytics is an advanced call analytics solution that leverages speech recognition and large language models (LLMs) technologies to analyze phone conversations from customer service and call centers. By processing both the audio and text of each call, it provides insights such as sentiment analysis, topic detection, conflict detection, profanity word detection, and summary. These cutting-edge techniques help businesses optimize customer interactions, identify areas for improvement, and enhance overall service quality. When an audio file is placed in the .data/input directory, the entire pipeline automatically starts running, and the resulting data is inserted into the database. This is only a v1.1.0 version; many new features will be added, models will be fine-tuned or trained from scratch, and various optimization efforts will be applied.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

This GitHub repository provides support for developers, partners, and customers to create advanced GenAI solutions on SAP Business Technology Platform (SAP BTP) following the Reference Architecture. It includes examples on integrating Foundation Models and Large Language Models via Generative AI Hub, using LangChain in CAP, and implementing advanced techniques like Retrieval Augmented Generation (RAG) through embeddings and SAP HANA Cloud's Vector Engine for enhanced value in customer support scenarios.

`npcsh` is a python-based command-line tool designed to integrate Large Language Models (LLMs) and Agents into one's daily workflow by making them available and easily configurable through the command line shell. It leverages the power of LLMs to understand natural language commands and questions, execute tasks, answer queries, and provide relevant information from local files and the web. Users can also build their own tools and call them like macros from the shell. `npcsh` allows users to take advantage of agents (i.e. NPCs) through a managed system, tailoring NPCs to specific tasks and workflows. The tool is extensible with Python, providing useful functions for interacting with LLMs, including explicit coverage for popular providers like ollama, anthropic, openai, gemini, deepseek, and openai-like providers. Users can set up a flask server to expose their NPC team for use as a backend service, run SQL models defined in their project, execute assembly lines, and verify the integrity of their NPC team's interrelations. Users can execute bash commands directly, use favorite command-line tools like VIM, Emacs, ipython, sqlite3, git, pipe the output of these commands to LLMs, or pass LLM results to bash commands.

Functionary is a language model that interprets and executes functions/plugins. It determines when to execute functions, whether in parallel or serially, and understands their outputs. Function definitions are given as JSON Schema Objects, similar to OpenAI GPT function calls. It offers documentation and examples on functionary.meetkai.com. The newest model, meetkai/functionary-medium-v3.1, is ranked 2nd in the Berkeley Function-Calling Leaderboard. Functionary supports models with different context lengths and capabilities for function calling and code interpretation. It also provides grammar sampling for accurate function and parameter names. Users can deploy Functionary models serverlessly using Modal.com.

Coral Cloud Resorts is a sample hospitality application that showcases Data Cloud, Agents, and Prompts. It provides highly personalized guest experiences through smart automation, content generation, and summarization. The app requires licenses for Data Cloud, Agents, Prompt Builder, and Einstein for Sales. Users can activate features, deploy metadata, assign permission sets, import sample data, and troubleshoot common issues. Additionally, the repository offers integration with modern web development tools like Prettier, ESLint, and pre-commit hooks for code formatting and linting.

UpTrain is an open-source unified platform to evaluate and improve Generative AI applications. We provide grades for 20+ preconfigured evaluations (covering language, code, embedding use cases), perform root cause analysis on failure cases and give insights on how to resolve them.

Responsible AI Toolbox is a suite of tools providing model and data exploration and assessment interfaces and libraries for understanding AI systems. It empowers developers and stakeholders to develop and monitor AI responsibly, enabling better data-driven actions. The toolbox includes visualization widgets for model assessment, error analysis, interpretability, fairness assessment, and mitigations library. It also offers a JupyterLab extension for managing machine learning experiments and a library for measuring gender bias in NLP datasets.

The Oracle Cloud Infrastructure Data Science and AI services Examples repository provides demos, tutorials, and code examples showcasing various features of the OCI Data Science service and AI services. It offers tools for data scientists to develop and deploy machine learning models efficiently, with features like Accelerated Data Science SDK, distributed training, batch processing, and machine learning pipelines. Whether you're a beginner or an experienced practitioner, OCI Data Science Services provide the resources needed to build, train, and deploy models easily.

Swarms provides simple, reliable, and agile tools to create your own Swarm tailored to your specific needs. Currently, Swarms is being used in production by RBC, John Deere, and many AI startups.

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ChatGPT Queue Prompts is a collection of prompt chains designed to enhance interactions with large language models like ChatGPT. These prompt chains help build context for the AI before performing specific tasks, improving performance. Users can copy and paste prompt chains into the ChatGPT Queue extension to process prompts in sequence. The repository includes example prompt chains for tasks like conducting AI company research, building SEO optimized blog posts, creating courses, revising resumes, enriching leads for CRM, personal finance document creation, workout and nutrition plans, marketing plans, and more.

CAMEL is an open-source library designed for the study of autonomous and communicative agents. We believe that studying these agents on a large scale offers valuable insights into their behaviors, capabilities, and potential risks. To facilitate research in this field, we implement and support various types of agents, tasks, prompts, models, and simulated environments.

Drives client retention, renewals, upsells and client satisfaction.

Drop your Support Log Here, Allowing it to automatically generate concise summaries reporting to the tech team.

Advising B2B founders on identifying customer burning needs

Un aiuto nella costruzione della Customer Journey del tuo cliente

Strengthens business relationships through client interaction and feedback analysis.

Expert in JTBD, business strategy, and Lean Startup

Guides B2B startups in a structured customer segment evaluation process. Stop guessing! Ideate, Evaluate & Make data-driven decision.

Enhances customer loyalty and reduces churn rates.

Analyzes customer churn and provides strategies to improve loyalty and retention.

Optimizes business operations through process enhancements.

Marketing analyst optimizing targeted strategies

Analyzes and enhances customer's journey across all touchpoints.

Show me your job description or just describe what you do professionally, and I'll help you identify high value use cases for AI in your day-to-day work. I'll also coach you on simple techniques to get the best out of ChatGPT.

Analyzes text for narcissistic or inconsiderate traits.

Efficient in identifying key customer outcomes, related KPIs, and thoughts-provoking, outcomes-deciphering questions.

Enables sales & marketing leadership to identify high-value AI use cases

Resolves complex customer complaints to ensure satisfaction.

Keyword Extraction Tool: Efficiently extracts keywords from various texts, social media, and customer feedback with our user-friendly, scalable tool.

Strategize, Identify, Contact, Close

A helpful guide for identifying unknown callers and missed calls.