Best AI tools for< Escalate To Live Agents >

Gleen AI is a highly accurate and capable generative AI platform designed for customer success. It leverages AI/ML systems like GPT-4 to provide accurate and relevant responses to customer queries. The platform can perform automatic actions, unify fragmented knowledge from various sources, and is used by over 250 companies to enhance customer interactions and support. Gleen AI is suitable for multiple functions across different industries, offering a seamless integration with various customer service and communication channels.

Customerly is an AI-powered customer service solution that helps businesses automate support tasks, improve response times, and enhance customer satisfaction. It offers a range of features including AI chatbots, AI-powered response generation, global support, and a unified help desk. Customerly's AI capabilities enable it to learn from knowledge bases and canned responses, provide seamless assistance at any conversation stage, simplify complex tasks, and escalate to human agents when necessary.

Lightup is a cloud data quality monitoring tool with AI-powered anomaly detection, incident alerts, and data remediation capabilities for modern enterprise data stacks. It specializes in helping large organizations implement successful and sustainable data quality programs quickly and easily. Lightup's pushdown architecture allows for monitoring data content at massive scale without moving or copying data, providing extreme scalability and optimal automation. The tool empowers business users with democratized data quality checks and enables automatic fixing of bad data at enterprise scale.

Converso is an AI-powered customer support platform that enables businesses to connect their own AI Assistant with a shared team inbox, thereby automating first-line customer support and reducing workload for front-line agents. AI Assistants can be connected to different channels, such as webchat, WhatsApp, SMS, and conversations can be transferred to a human agent in the event that the query is too complex for the AI Assistant to manage. Converso also enables outbound conversations via WhatsApp and SMS, managed via the same inbox, for proactive customer engagement.

VOLT AI is a cloud-based enterprise security application that utilizes advanced AI technology to intercept threats in real-time. The application offers solutions for various industries such as education, corporate, and cities, focusing on perimeter security, medical emergencies, and weapons detection. VOLT AI provides features like unified cameras, video intelligence, real-time notifications, automated escalations, and digital twin creation for advanced situational awareness. The application aims to enhance safety and security by detecting security risks and notifying users promptly.

Pentest Copilot by BugBase is an ultimate ethical hacking assistant that guides users through each step of the hacking journey, from analyzing web apps to root shells. It eliminates redundant research, automates payload and command generation, and provides intelligent contextual analysis to save time. The application excels at data extraction, privilege escalation, lateral movement, and leaving no trace behind. With features like secure VPN integration, total control over sessions, parallel command processing, and flexibility to choose between local or cloud execution, Pentest Copilot offers a seamless and efficient hacking experience without the need for Kali Linux installation.

unSkript is an Agentic Gen AI platform designed for IT support, offering proactive health checks, issue diagnosis, and resolution. It leverages AI to identify and resolve customer issues before they escalate, reducing MTTR, increasing first-call resolution rates, and decreasing ticket resolution time. The platform uses Agentic AI for automated RCA, Generative AI for remediation, and continuously learns from historical fixes to improve performance over time.

Aiyri is an AI-driven chatbot application that streamlines tasks, enhances workflow efficiency, and boosts productivity for businesses. It offers multichannel marketing strategies, smart automation, and secure data handling. Aiyri automates routine tasks, escalates complex issues to human agents, and supports multiple languages to provide instant customer support. The application is used by various industries like insurance, manufacturing, technology, transportation, entertainment, and real estate.

Chat EQ is an AI-powered application designed to help individuals develop conflict resolution skills for handling personal and professional conflicts. The app draws upon decades of research to provide users with research-based feedback and guidance to navigate difficult conversations effectively. By leveraging artificial intelligence, Chat EQ offers insights into users' emotional states, suggests conversation strategies, and aims to facilitate mutually beneficial outcomes while avoiding common pitfalls that can escalate conflicts.

Microsoft Copilot Studio is an end-to-end conversational AI platform that allows users to design intelligent, actionable, and connected AI assistants for employees and customers. Users can create custom copilots, design conversational applications using generative AI and large language models, and customize Copilot for Microsoft 365. The platform offers capabilities to build copilots, generate conversations, bring systems to life, control copilot responses, handle complex queries, and offer personalized interactions. It also enables users to expand copilot reach, extend line-of-business apps, and escalate conversations with human agents.

Resolves customer disputes and escalates unresolved issues.

A specialized assistant for Helpdesk information of companies and organizations.