Best AI tools for< Service Desk Coordinator >

The website offers AI-powered solutions for customer service automation, including chatbots, email bots, and ticket system assistants. It provides tools like OMQ Chatbot, OMQ Help, OMQ Contact, OMQ Assist, and OMQ Reply to streamline customer interactions and improve efficiency. The platform leverages artificial intelligence to provide real-time responses, reduce support efforts, and enhance customer satisfaction across various communication channels.

AI-Responder for HostAway is an AI-powered Chrome extension that significantly reduces writing time by providing automated responses based on property-specific knowledge documents, guest data, and previous chat history. The tool utilizes advanced AI models like OpenAI GPT-4o and GPT NeoX 20B to generate high-quality responses that mimic human-like interactions. With a focus on enhancing guest communication and streamlining response processes, AI-Responder for HostAway aims to revolutionize customer service in the hospitality industry.

CX Genie is an AI-powered customer support platform that offers a comprehensive solution for businesses seeking to enhance their customer support operations. It leverages advanced AI technology to deliver smarter, faster, and more accurate customer support, including AI chatbots, help desk management, workflow automation, product data synchronization, and ticket management. With features like seamless integrations, customizable plans, and a user-friendly interface, CX Genie aims to provide outstanding customer support and drive business growth.

Retainr is an all-in-one agency management software powered by AI, designed to help creative agencies and freelancers streamline their operations. It offers a comprehensive suite of features including file storage, client management, payments, tasks assignment, help desk, project delivery, and referrals. The platform aims to elevate agency identity by providing white-label features, custom sign-up experiences, and transparent pricing. Retainr simplifies client management from onboarding to service delivery, offers valuable insights into agency performance, and integrates with various tools for streamlined workflows. It enables agencies to scale their services, increase profitability, and enhance client experience through automation and collaboration tools.

Autohost is an AI-powered guest screening and verification platform designed for the hospitality industry. It offers a comprehensive solution to streamline the guest screening process, enhance security, and improve the overall guest experience. By leveraging automated systems and advanced technology, Autohost helps hosts in the hospitality and event industry to reduce risks and ensure a safe environment for their guests.

Innkeeper is an AI hotel management platform that offers a comprehensive suite of software and AI tools to optimize revenue, enhance guest services, and streamline hotel operations. It provides features such as AI dynamic pricing, competitor monitoring, automated front desk, website builder, and marketing operations. With a focus on maximizing revenue and guest satisfaction, Innkeeper serves as a one-stop solution for hoteliers to efficiently manage their properties and online presence.

SysAid is a Next-Gen ITSM Platform that offers a comprehensive IT service management solution with generative AI capabilities. It provides features such as AI chatbot integration, asset management, workflow automation, and performance insights. SysAid aims to streamline IT processes, empower agents with AI, and enhance end-user experience. The platform is designed to help organizations deliver exceptional service efficiently and scale seamlessly.

Rezolve.ai is a Generative AI-powered modern Employee Service Desk that brings instant employee support within Microsoft Teams, reducing enterprise friction and enhancing the employee experience.

Serviceaide offers a complete product portfolio of software solutions. AI-powered solutions deliver unmatched service across IT, business departments, and customer support. Serviceaide focuses on helping customers drive various digital process transformations leveraging automation and AI.

DeskDay is a Conversational Service Automation (CSA) platform designed for Managed Service Providers (MSPs) to deliver exceptional IT support. It offers chat-based ticketing, instant notifications, smart quality assurance, efficient billing, chat-based project management, and intelligent timesheet tracking. DeskDay aims to streamline service delivery, boost tech productivity, and reduce tool fatigue for MSPs and their customers.

My AI Front Desk is an AI-powered virtual receptionist software designed for small businesses to automate scheduling, answer customer inquiries, and handle phone calls 24/7. It offers features such as capturing calls and appointments, sending texts, scheduling appointments, and providing tailored responses based on the business's services. Users can easily build and customize their AI receptionist in minutes, benefiting from advanced analytics and integration options. The application aims to help businesses improve customer service, increase efficiency, and never miss a call again.

Ada is an AI-powered customer service automation platform that helps businesses resolve more customer inquiries with less effort. It offers a range of features, including automated resolution of up to 75% of customer inquiries, seamless integration with existing tech stacks, and continuous improvement through guidance and AI coaching.

Kustomer is an AI-powered customer service CRM platform that helps businesses provide personalized and efficient support to their customers. It offers a range of features, including a unified customer view, proactive support, AI-powered chatbots, and self-service options. Kustomer is trusted by some of the world's most innovative brands, including Airbnb, Spotify, and Uber.

Customerly is an AI-powered customer service solution that helps businesses automate support tasks, improve response times, and enhance customer satisfaction. It offers a range of features including AI chatbots, AI-powered response generation, global support, and a unified help desk. Customerly's AI capabilities enable it to learn from knowledge bases and canned responses, provide seamless assistance at any conversation stage, simplify complex tasks, and escalate to human agents when necessary.

Automi is an AI-powered platform that helps businesses automate their customer service and support operations. It uses natural language processing (NLP) and machine learning (ML) to understand customer queries and provide relevant answers. Automi also offers a range of features to help businesses manage their customer interactions, including a knowledge base, ticketing system, and live chat.

Gaspar AI is an AI application that offers AI support solutions for businesses. It uses Generative AI to automate tasks, streamline operations, and provide instant answers to employee helpdesk issues. The platform integrates seamlessly with popular chat platforms like Slack, MS Teams, and Jira, enhancing employee experience and productivity. Gaspar AI aims to reduce manual work by 80%, optimize knowledge management, and accelerate approval processes, making it a valuable tool for companies looking to boost efficiency and customer satisfaction.

BoldDesk by Syncfusion is a comprehensive customer service software designed to effortlessly resolve 70% of customer inquiries. It offers features such as ticketing system, live chat support, omnichannel inbox, knowledge base, task management, and AI Copilot. The application aims to enhance customer service efficiency through automation, collaboration, and customization. BoldDesk provides workflow automation, contact management, reports & analytics, mobile app, customer portal, apps & integrations, and satisfaction survey (CSAT). It caters to startups, small businesses, and enterprises, offering solutions for email ticketing, shared inbox software, multi-brand help desk, internal help desk software, trouble ticketing software, and embedded help widgets.

CyanArrow is an AI-first help desk application designed for solopreneurs to supercharge their customer service with AI chatbots and ticketing system. The application aims to address the challenges faced by solopreneurs in providing 24/7 customer support, leading to service gaps and unhappy customers. CyanArrow offers features such as 24/7 quality support, instant FAQ responses, time and resource savings, efficiency boost, and ticket volume reduction. The application helps businesses enhance customer support, save time, and ultimately boost profits by leveraging AI technology.

ZEN AI is a customer service AI application that provides next-generation customer service solutions through advanced algorithms and machine learning. It offers intelligent assistance, comprehensive analytics, and chat histories to enhance customer experience. The application seamlessly integrates with business websites, providing instant on-page customer assistance through a Floating Action Button (FAB), QR codes, and direct URL links. ZEN AI offers flexible pricing options suitable for businesses of all sizes and budgets, with a focus on shaping the future of customer service.

InteractIQ is an AI-powered customer service solution that helps businesses automate support, generate leads, and provide a 24/7 customizable chatbot. It uses AI to categorize and prioritize support tickets, provide instant replies, and offer multilingual support. InteractIQ integrates with various platforms and offers customization options to match brand identity. It combines AI capabilities with human support to enhance customer engagement and streamline support operations.

This repository does not provide a tool, but rather a collection of resources and strategies for academics in the field of artificial intelligence who are feeling depressed or overwhelmed by the rapid advancements in the field. The resources include articles, blog posts, and other materials that offer advice on how to cope with the challenges of working in a fast-paced and competitive environment.

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

The Conversational Azure OpenAI Accelerator is a tool designed to provide rapid, no-cost custom demos tailored to customer use cases, from internal HR/IT to external contact centers. It focuses on top use cases of GenAI conversation and summarization, plus live backend data integration. The tool automates conversations across voice and text channels, providing a valuable way to save money and improve customer and employee experience. By combining Azure OpenAI + Cognitive Search, users can efficiently deploy a ChatGPT experience using web pages, knowledge base articles, and data sources. The tool enables simultaneous deployment of conversational content to chatbots, IVR, voice assistants, and more in one click, eliminating the need for in-depth IT involvement. It leverages Microsoft's advanced AI technologies, resulting in a conversational experience that can converse in human-like dialogue, respond intelligently, and capture content for omni-channel unified analytics.

The 'ai-audio-startups' repository is a community list of startups working with AI for audio and music tech. It includes a comprehensive collection of tools and platforms that leverage artificial intelligence to enhance various aspects of music creation, production, source separation, analysis, recommendation, health & wellbeing, radio/podcast, hearing, sound detection, speech transcription, synthesis, enhancement, and manipulation. The repository serves as a valuable resource for individuals interested in exploring innovative AI applications in the audio and music industry.

ClearML Serving is a command line utility for model deployment and orchestration, enabling model deployment including serving and preprocessing code to a Kubernetes cluster or custom container based solution. It supports machine learning models like Scikit Learn, XGBoost, LightGBM, and deep learning models like TensorFlow, PyTorch, ONNX. It provides a customizable RestAPI for serving, online model deployment, scalable solutions, multi-model per container, automatic deployment, canary A/B deployment, model monitoring, usage metric reporting, metric dashboard, and model performance metrics. ClearML Serving is modular, scalable, flexible, customizable, and open source.

Awesome AI is a curated list of artificial intelligence resources including courses, tools, apps, and open-source projects. It covers a wide range of topics such as machine learning, deep learning, natural language processing, robotics, conversational interfaces, data science, and more. The repository serves as a comprehensive guide for individuals interested in exploring the field of artificial intelligence and its applications across various domains.

008 is an open-source event-driven AI powered WebRTC Softphone compatible with macOS, Windows, and Linux. It is also accessible on the web. The name '008' or 'agent 008' reflects our ambition: beyond crafting the premier Open Source Softphone, we aim to introduce a programmable, event-driven AI agent. This agent utilizes embedded artificial intelligence models operating directly on the softphone, ensuring efficiency and reduced operational costs.

The 'carrot' repository on GitHub provides a list of free and user-friendly ChatGPT mirror sites for easy access. The repository includes sponsored sites offering various GPT models and services. Users can find and share sites, report errors, and access stable and recommended sites for ChatGPT usage. The repository also includes a detailed list of ChatGPT sites, their features, and accessibility options, making it a valuable resource for ChatGPT users seeking free and unlimited GPT services.

Awesome AI is a repository that collects and shares resources in the fields of large language models (LLM), AI-assisted programming, AI drawing, and more. It explores the application and development of generative artificial intelligence. The repository provides information on various AI tools, models, and platforms, along with tutorials and web products related to AI technologies.

MFLUX is a line-by-line port of the FLUX implementation in the Huggingface Diffusers library to Apple MLX. It aims to run powerful FLUX models from Black Forest Labs locally on Mac machines. The codebase is minimal and explicit, prioritizing readability over generality and performance. Models are implemented from scratch in MLX, with tokenizers from the Huggingface Transformers library. Dependencies include Numpy and Pillow for image post-processing. Installation can be done using `uv tool` or classic virtual environment setup. Command-line arguments allow for image generation with specified models, prompts, and optional parameters. Quantization options for speed and memory reduction are available. LoRA adapters can be loaded for fine-tuning image generation. Controlnet support provides more control over image generation with reference images. Current limitations include generating images one by one, lack of support for negative prompts, and some LoRA adapters not working.

This solution accelerator is built on Azure Cognitive Search Service and Azure OpenAI Service to synthesize post-contact center transcripts for intelligent contact center scenarios. It converts raw transcripts into customer call summaries to extract insights around product and service performance. Key features include conversation summarization, key phrase extraction, speech-to-text transcription, sensitive information extraction, sentiment analysis, and opinion mining. The tool enables data professionals to quickly analyze call logs for improvement in contact center operations.

The Azure OpenAI Proxy service aims to simplify access to an Azure OpenAI `Playground-like` experience by supporting Azure OpenAI SDKs, LangChain, and REST endpoints for developer events, workshops, and hackathons. Users can access the service using a timebound `event code`. The solution documentation is available for reference.

Siteproxy 2.0 is a web proxy tool that utilizes service worker for enhanced stability and increased website coverage. It replaces express with hono for a 4x speed boost and supports deployment on Cloudflare worker. It enables reverse proxying, allowing access to YouTube/Google without VPN, and supports login for GitHub and Telegram web. The tool also features DuckDuckGo AI Chat with free access to GPT3.5 and Claude3. It offers a pure web-based online proxy with no client configuration required, facilitating reverse proxying to the internet.

Tiledesk is an open-source live chat platform with integrated chatbots written in Node.js and Express. It is designed to be a multi-channel platform for web, Android, and iOS, and it can be used to increase sales or provide post-sales customer service. Tiledesk's chatbot technology allows for automation of conversations, and it also provides APIs and webhooks for connecting external applications. Additionally, it offers a marketplace for apps and features such as CRM, ticketing, and data export.

This project is an intelligent dialogue customer service tool based on a large model, which supports access to platforms such as WeChat, Qianniu, Bilibili, Douyin Enterprise, Douyin, Doudian, Weibo chat, Xiaohongshu professional account operation, Xiaohongshu, Zhihu, etc. You can choose GPT3.5/GPT4.0/ Lazy Treasure Box (more platforms will be supported in the future), which can process text, voice and pictures, and access external resources such as operating systems and the Internet through plug-ins, and support enterprise AI applications customized based on their own knowledge base.

Tiledesk-server is the server engine of Tiledesk. Tiledesk is an Open Source Live Chat platform with integrated Chatbots written in NodeJs and Express. Build your own customer support with a multi-channel platform for Web, Android and iOS. Designed to be open source since the beginning, we actively worked on it to create a totally new, first class customer service platform based on instant messaging. What is Tiledesk today? It became the open source “conversational app development” platform that everyone needs 😌 You can use Tiledesk to increase sales for your website or for post-sales customer service. Every conversation can be automated using our first class native chatbot technology. You can also connect your own applications using our APIs or Webhooks. Moreover you can deploy entire visual applications inside a conversation. And your applications can converse with your chatbots or your end-users! We know this is cool 😎 Tiledesk is multichannel in a totally new way. You can write your chatbot scripts with images, buttons and other cool elements that your channels support. But you will configureyour chatbot replies only once. They will run on every channel, auto-adapting the responses to the target channel whatever it is, Whatsapp, Facebook Messenger, Telegram etc. More info on Tiledesk website: https://www.tiledesk.com. You can find technical documentation here: https://developer.tiledesk.com

Venom is a high-performance system developed with JavaScript to create a bot for WhatsApp, support for creating any interaction, such as customer service, media sending, sentence recognition based on artificial intelligence and all types of design architecture for WhatsApp.

WPPConnect is an open source project developed by the JavaScript community with the aim of exporting functions from WhatsApp Web to the node, which can be used to support the creation of any interaction, such as customer service, media sending, intelligence recognition based on phrases artificial and many other things.

AIGES is a core component of the Athena Serving Framework, designed as a universal encapsulation tool for AI developers to deploy AI algorithm models and engines quickly. By integrating AIGES, you can deploy AI algorithm models and engines rapidly and host them on the Athena Serving Framework, utilizing supporting auxiliary systems for networking, distribution strategies, data processing, etc. The Athena Serving Framework aims to accelerate the cloud service of AI algorithm models and engines, providing multiple guarantees for cloud service stability through cloud-native architecture. You can efficiently and securely deploy, upgrade, scale, operate, and monitor models and engines without focusing on underlying infrastructure and service-related development, governance, and operations.

OpenKF (Open Knowledge Flow) is an online intelligent customer service system. It is an open-source customer service system based on OpenIM, supporting LLM (Local Knowledgebase) customer service and multi-channel customer service. It is easy to integrate with third-party systems, deploy, and perform secondary development. The system provides features like login page, config page, dashboard page, platform page, and session page. Users can quickly get started with OpenKF by following the installation and run instructions. The architecture follows MVC design with a standardized directory structure. The community encourages involvement through community meetings, contributions, and development. OpenKF is licensed under the Apache 2.0 license.

A specialized assistant for Helpdesk information of companies and organizations.

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