Best AI tools for< Customer Support Manager >

SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. It offers a range of features, including sentiment analysis, backlog management, intelligent case routing, proactive alerts, swarming and collaboration, account health management, customer support analytics, text analytics, SLA/SLO management, quality monitoring and coaching, agent productivity, and translation. SupportLogic integrates with existing ticketing systems and apps, and can be implemented within 45 days.

Mithrin is an AI chatbot application that offers chatbot agents with custom knowledge integration and a variety of smart tools to improve customer interactions. It provides businesses with the ability to create intelligent chatbots that can engage with customers, answer queries, and provide personalized assistance. Mithrin's advanced features and user-friendly interface make it a valuable tool for companies looking to enhance their customer service and streamline communication processes.

Adaptify is a platform that uses AI to help businesses with their SEO and customer support. The Adaptify SEO platform helps businesses rank higher on Google, and the Adaptify AI Chatbot can be trained on a business's own data and integrated into their customer support system.

Kore.ai is an AI-powered platform that offers bot development and integration solutions for businesses. It provides tools and resources for building, managing, and optimizing chatbots and virtual assistants. The platform supports various channels and integrations, enabling seamless communication and automation for customer service, sales, and other business functions.

User.com is a marketing automation platform that helps businesses automate their marketing, sales, and customer support workflows. It offers a range of features, including a drag-and-drop automation builder, email marketing, live chat, and a CRM. User.com is designed to help businesses improve their customer engagement and conversion rates.

AutomationEdge is a hyperautomation company offering a platform with RPA, IT Automation, Conversational AI, and Document Processing capabilities. They provide industry-specific automation solutions through their extensible platform, enabling end-to-end automation. The company focuses on making workplaces smarter and better through automation and AI technologies. AutomationEdge offers solutions for various industries such as banking, insurance, healthcare, manufacturing, and more. Their platform includes features like Robotic Process Automation (RPA), Conversational AI, Intelligent Document Processing, and Data & API Integration.

Locale is an AI-powered platform that enables businesses to automate their business processes using AI agents. It allows users to build AI workflows for various business functions such as marketing, sales, payments, and operations. With features like AI workflow builder, drag-and-drop and SQL builders, and integrations with popular tools like Slack and Zendesk, Locale helps in streamlining processes and increasing team productivity. The platform offers advanced features like AI Copilot, drag-&-drop Workflow Builder, SQL for complex Use Cases, and Human-in-the-loop Steps to enhance automation capabilities. Locale has been successfully used by companies to optimize workflows, reduce manual effort, and improve operational efficiency.

RambleFix is an AI note-taking and writing tool that helps users transcribe, clean up, and rewrite their spoken thoughts into articles, notes, emails, social posts, lists, and journal entries. It supports multiple languages and offers features like transcription, restyling with AI, easy sharing, editing, uploading files, mimicking writing style, appending to existing content, and translations. RambleFix is trusted by over 6,000 happy users and is praised for its productivity-boosting capabilities.

JustReply is a customer support tool designed for teams that use Slack. It enables users to manage, respond, and resolve customer support conversations directly within their Slack workspace. JustReply offers features such as a beautiful helpcenter with customizable templates, flexible chat widget supporting various communication channels, minimalist inbox for prioritizing conversations, speedy macros for quick responses, powerful search functionality, and a smart editor for creating and editing support articles. The tool aims to streamline customer support processes and improve efficiency for smaller teams that heavily rely on Slack for communication and collaboration.

Question Base is an AI-powered autoresponder for Slack that helps businesses automate repetitive questions and improve operational efficiency. It uses AI to generate answers based on chat history, and allows users to verify and control the content to ensure accuracy. Question Base is designed to save time for managers and support teams by eliminating the need to answer the same questions repeatedly, and by providing instant answers to employees within 3 seconds.

This AI-powered customer support chatbot is a cutting-edge tool that transforms customer engagement and drives revenue growth. It leverages advanced natural language processing (NLP) and machine learning algorithms to provide personalized, real-time support to customers across multiple channels. By automating routine inquiries, resolving complex issues, and offering proactive assistance, this chatbot empowers businesses to enhance customer satisfaction, increase conversion rates, and optimize their support operations.

Mava is a customer support platform that uses AI to help businesses manage their support operations. It offers a range of features, including a shared inbox, a Discord bot, and a knowledge base. Mava is designed to help businesses scale their support operations and improve their customer satisfaction.

Molin AI is an advanced AI tool designed to revolutionize customer support in e-commerce. It offers a wide range of features such as product recommendations, multilingual support, content creation, customer analytics, and business copilot assistance. Molin uses state-of-the-art AI technology to provide accurate and instant solutions to customer queries, generate product descriptions, and create marketing content in multiple languages. The tool is highly versatile, integrating seamlessly with various e-commerce platforms and websites. Molin aims to streamline support processes, increase sales, and enhance the overall customer experience.

Open is an AI-powered customer support tool that automates responses to customer queries. It uses artificial intelligence to understand and respond to customer messages, providing quick and accurate solutions. Open streamlines the customer support process, saving time and improving efficiency for businesses. With its AI autopilot feature, Open can handle a large volume of customer inquiries without human intervention, ensuring round-the-clock support for users. The tool is designed to enhance customer satisfaction and optimize support operations.

ChatFlow is an AI-driven customer support application that revolutionizes customer service for startups and SMEs. It offers a modern, scalable, and intelligent solution to help businesses build customer satisfaction. With features like live chat, AI-powered chatbots, automated ticketing, multi-channel integration, analytics and reporting, and a knowledge base, ChatFlow empowers businesses to provide unrivaled customer support. The application ensures high availability with 24/7 automated customer support, reducing wait times and increasing customer happiness.

My AskAI is an affordable Zendesk AI alternative that provides AI customer support solutions. It aims to help businesses enhance their customer support efficiency by deflecting up to 75% of customer support requests with AI technology. The tool is 5-10 times cheaper than Zendesk's AI features, offering cost-effective AI resolution at only $0.10 per conversation. My AskAI seamlessly integrates with Zendesk's App Marketplace, allowing businesses to set up AI support agent quickly without the need for extensive training or system replacement. The tool also emphasizes the importance of human touch in customer support, enabling a smooth AI + Human customer support experience.

Chatmate is an AI Customer Support platform that offers AI chatbots to instantly resolve 80% of support queries. It allows users to create custom AI chatbots tailored to their business and customers, providing fast and accurate responses. The platform enables customization of chatbot widgets, tracking of AI insights, and offers comprehensive analytics to enhance customer experience. Chatmate ensures engaging and authentic conversations, intuitive engagement with customers, model customization, and trustworthy responses. It provides simple pricing plans suitable for businesses of all sizes.

Replient.ai is an AI-powered platform that automates customer support on social media. It transforms social media communication and advertising campaigns into success stories by leveraging AI to automate customer interactions and manage them 24/7. Replient intensifies customer interactions, protects online reputation, scales customer support, and maintains brand voice consistently across all channels effortlessly and without additional personnel costs. It utilizes artificial intelligence to quickly and automatically respond to comments, maximize the potential of social interactions, and strengthen customer relationships. The software helps minimize negative impacts on advertisements by reacting swiftly and automatically to comments, leading to cost savings and increased efficiency in customer support. Replient ensures brand voice compliance in customer communication, regardless of interaction volume or employee quality, and offers comprehensive multilingual support for improved customer satisfaction and seamless communication.

LunaGPT is a cutting-edge automation tool powered by ChatGPT, designed to revolutionize customer support and lead generation. It allows users to train their own GPT chatbot on their data, enabling it to provide instant, friendly, and precise answers to customers 24/7. LunaGPT offers a state-of-the-art SaaS platform that can be customized to unlock the true potential of products. With powerful AI capabilities, including access to OpenAI conversational models like GPT-3.5-turbo and GPT-4, LunaGPT is a comprehensive solution for businesses looking to supercharge their customer support and lead generation efforts.

StartConvo is an AI tool that allows users to create custom AI chatbots for websites to enhance customer support, engagement, and user experience. The platform offers easy integration, intelligent query resolution, performance analytics, customizable responses, and 24/7 availability. Users can design tailored chatbots, connect to a knowledge base, and gain deep insights into customer interactions. StartConvo revolutionizes customer service by automating tasks, freeing up team members for high-value activities, and providing round-the-clock support.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

The Conversational Azure OpenAI Accelerator is a tool designed to provide rapid, no-cost custom demos tailored to customer use cases, from internal HR/IT to external contact centers. It focuses on top use cases of GenAI conversation and summarization, plus live backend data integration. The tool automates conversations across voice and text channels, providing a valuable way to save money and improve customer and employee experience. By combining Azure OpenAI + Cognitive Search, users can efficiently deploy a ChatGPT experience using web pages, knowledge base articles, and data sources. The tool enables simultaneous deployment of conversational content to chatbots, IVR, voice assistants, and more in one click, eliminating the need for in-depth IT involvement. It leverages Microsoft's advanced AI technologies, resulting in a conversational experience that can converse in human-like dialogue, respond intelligently, and capture content for omni-channel unified analytics.

Support Channels into a Public FAQ with AI. Extract customer conversations into an FAQ accessible via public URL. Connects to Discord, converts conversations into FAQ using ChatGPT. Monorepo with NX containing backend, Discord bot, panel, tenants website, marketing website, and documentation. Self-funded project seeking community support.

Tiledesk is an open-source live chat platform with integrated chatbots written in Node.js and Express. It is designed to be a multi-channel platform for web, Android, and iOS, and it can be used to increase sales or provide post-sales customer service. Tiledesk's chatbot technology allows for automation of conversations, and it also provides APIs and webhooks for connecting external applications. Additionally, it offers a marketplace for apps and features such as CRM, ticketing, and data export.

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

Obsei is an open-source, low-code, AI powered automation tool that consists of an Observer to collect unstructured data from various sources, an Analyzer to analyze the collected data with various AI tasks, and an Informer to send analyzed data to various destinations. The tool is suitable for scheduled jobs or serverless applications as all Observers can store their state in databases. Obsei is still in alpha stage, so caution is advised when using it in production. The tool can be used for social listening, alerting/notification, automatic customer issue creation, extraction of deeper insights from feedbacks, market research, dataset creation for various AI tasks, and more based on creativity.

WebWhiz is an open-source tool that allows users to train ChatGPT on website data to build AI chatbots for customer queries. It offers easy integration, data-specific responses, regular data updates, no-code builder, chatbot customization, fine-tuning, and offline messaging. Users can create and train chatbots in a few simple steps by entering their website URL, automatically fetching and preparing training data, training ChatGPT, and embedding the chatbot on their website. WebWhiz can crawl websites monthly, collect text data and metadata, and process text data using tokens. Users can train custom data, but bringing custom open AI keys is not yet supported. The tool has no limitations on context size but may limit the number of pages based on the chosen plan. WebWhiz SDK is available on NPM, CDNs, and GitHub, and users can self-host it using Docker or manual setup involving MongoDB, Redis, Node, Python, and environment variables setup. For any issues, users can contact [email protected].

VectorVein is a no-code AI workflow software inspired by LangChain and langflow, aiming to combine the powerful capabilities of large language models and enable users to achieve intelligent and automated daily workflows through simple drag-and-drop actions. Users can create powerful workflows without the need for programming, automating all tasks with ease. The software allows users to define inputs, outputs, and processing methods to create customized workflow processes for various tasks such as translation, mind mapping, summarizing web articles, and automatic categorization of customer reviews.

LLMClient is a JavaScript/TypeScript library that simplifies working with large language models (LLMs) by providing an easy-to-use interface for building and composing efficient prompts using prompt signatures. These signatures enable the automatic generation of typed prompts, allowing developers to leverage advanced capabilities like reasoning, function calling, RAG, ReAcT, and Chain of Thought. The library supports various LLMs and vector databases, making it a versatile tool for a wide range of applications.

GenAI Agents is a comprehensive repository for developing and implementing Generative AI (GenAI) agents, ranging from simple conversational bots to complex multi-agent systems. It serves as a valuable resource for learning, building, and sharing GenAI agents, offering tutorials, implementations, and a platform for showcasing innovative agent creations. The repository covers a wide range of agent architectures and applications, providing step-by-step tutorials, ready-to-use implementations, and regular updates on advancements in GenAI technology.

The Generative AI Use Cases Repository showcases a wide range of applications in generative AI, including Retrieval-Augmented Generation (RAG), AI Agents, and industry-specific use cases. It provides practical notebooks and guidance on utilizing frameworks such as LlamaIndex and LangChain, and demonstrates how to integrate models from leading AI research companies like Anthropic and OpenAI.

The Keras-llm-robot Web UI project is an open-source tool designed for offline deployment and testing of various open-source models from the Hugging Face website. It allows users to combine multiple models through configuration to achieve functionalities like multimodal, RAG, Agent, and more. The project consists of three main interfaces: chat interface for language models, configuration interface for loading models, and tools & agent interface for auxiliary models. Users can interact with the language model through text, voice, and image inputs, and the tool supports features like model loading, quantization, fine-tuning, role-playing, code interpretation, speech recognition, image recognition, network search engine, and function calling.

Ax is a Typescript library that allows users to build intelligent agents inspired by agentic workflows and the Stanford DSP paper. It seamlessly integrates with multiple Large Language Models (LLMs) and VectorDBs to create RAG pipelines or collaborative agents capable of solving complex problems. The library offers advanced features such as streaming validation, multi-modal DSP, and automatic prompt tuning using optimizers. Users can easily convert documents of any format to text, perform smart chunking, embedding, and querying, and ensure output validation while streaming. Ax is production-ready, written in Typescript, and has zero dependencies.

A curated list of Generative AI projects, tools, artworks, and models

Tiledesk is an Open Source Live Chat platform with integrated Chatbots written in NodeJs and Express. It provides a multi-channel platform for Web, Android, and iOS, offering out-of-the-box chatbots that work alongside humans. Users can automate conversations using native chatbot technology powered by AI, connect applications via APIs or Webhooks, deploy visual applications within conversations, and enable applications to interact with chatbots or end-users. Tiledesk is multichannel, allowing chatbot scripts with images and buttons to run on various channels like Whatsapp, Facebook Messenger, and Telegram. The project includes Tiledesk Server, Dashboard, Design Studio, Chat21 ionic, Web Widget, Server, Http Server, MongoDB, and a proxy. It offers Helm charts for Kubernetes deployment, but customization is recommended for production environments, such as integrating with external MongoDB or monitoring/logging tools. Enterprise customers can request private Docker images by contacting [email protected].

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