Twig AI

Twig AI

Empowering Customer Experience with AI

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Twig AI is an AI tool designed for Customer Experience, offering an AI assistant that resolves customer issues instantly, supporting both users and support agents 24/7. It provides features like converting user requests into API calls, instant responses for user questions, and factual answers cited with trustworthy sources. Twig simplifies data retrieval from external sources, offers personalization options, and includes a built-in knowledge base. The tool aims to drive agent productivity, provide insights to monitor customer experience, and offers various application interfaces for different user roles.

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Features

Advantages

  • Resolves customer issues instantly
  • Supports users and agents 24/7
  • Provides trustworthy and cited answers
  • Enhances agent productivity
  • Offers insights to monitor customer experience

Disadvantages

  • May require training for optimal usage
  • Dependence on external data sources
  • Potential limitations in handling complex scenarios

Frequently Asked Questions

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