Twig AI
Empowering Customer Experience with AI
Twig AI is an AI tool designed for Customer Experience, offering an AI assistant that resolves customer issues instantly, supporting both users and support agents 24/7. It provides features like converting user requests into API calls, instant responses for user questions, and factual answers cited with trustworthy sources. Twig simplifies data retrieval from external sources, offers personalization options, and includes a built-in knowledge base. The tool aims to drive agent productivity, provide insights to monitor customer experience, and offers various application interfaces for different user roles.
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Features
- Convert user requests into API calls
- Provide instant responses for user questions
- Offer factual answers with citations
- Simplify data retrieval from external sources
- Include a built-in knowledge base
Advantages
- Resolves customer issues instantly
- Supports users and agents 24/7
- Provides trustworthy and cited answers
- Enhances agent productivity
- Offers insights to monitor customer experience
Disadvantages
- May require training for optimal usage
- Dependence on external data sources
- Potential limitations in handling complex scenarios
Frequently Asked Questions
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Q:How do I justify the ROI on CX Brain?
A:40-50% savings in customer response times and hours spent have been reported by customers within 3 months of go-live. A team of 20 support engineers would save $125K per year. -
Q:Twig vs ChatGPT?
A:Twig works with private data sources refreshed weekly, while ChatGPT is more general. Learn more. -
Q:Twig vs InHouse AI?
A:Enterprise AI can seem simple to start with but get complex very fast. Learn more. -
Q:Twig vs ChatBots?
A:ChatBots are great for consumer applications with limited question types and responses. Learn more. -
Q:How does Twig handle compliance and security?
A:Twig is SOC 2 Type 2 Certified and offers compliance and reporting features. Learn more.
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