Best AI tools for< Monitor Customer Experience >

Twig AI is an AI tool designed for Customer Experience, offering an AI assistant that resolves customer issues instantly, supporting both users and support agents 24/7. It provides features like converting user requests into API calls, instant responses for user questions, and factual answers cited with trustworthy sources. Twig simplifies data retrieval from external sources, offers personalization options, and includes a built-in knowledge base. The tool aims to drive agent productivity, provide insights to monitor customer experience, and offers various application interfaces for different user roles.

Feedbase is an AI-powered dashboard tool designed to help businesses listen to customer feedback, learn from it, and level up their operations. It offers easy integration through a simple script or widget, providing insights and analytics on customer feedback. With pricing plans catering to startups and businesses of all sizes, Feedbase aims to make customer feedback management simple and effective.

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

AutoRadiant is an AI-powered audio monitoring tool designed for businesses to enhance customer experience and optimize operations. It provides real-time audio transcription and insightful analytics, enabling efficient business operations accessible anytime and anywhere. With features like AI noise reduction, daily transcription summaries, and instant alerts, AutoRadiant helps businesses focus on meaningful customer interactions, turn conversations into actionable insights, and make data-driven decisions. The tool ensures top-notch security measures, strict privacy protocols, and full legal compliance to protect business and customer data.

ConvoZen.AI is a leading AI-driven conversational intelligence platform that provides businesses with insights and tools to improve their customer interactions. The platform offers a range of features, including AI-powered insights and key moment identification, conversation sentiment analysis, automated compliance audit, agent performance management, and custom reports and analytics. ConvoZen.AI integrates with enterprise CRM, emails, and other systems to provide real-time alerts and actionable insights. The platform is designed to help businesses improve sales, customer experience, compliance, and agent performance.

Vocode is an open-source voice AI platform that enables users to build, deploy, and scale hyperrealistic voice agents. It offers fully programmable voice bots that can be integrated into workflows without the need for human intervention. With multilingual capability, custom language models, and the ability to connect to knowledge bases, Vocode provides a comprehensive solution for automating actions like scheduling, payments, and more. The platform also offers analytics and monitoring features to track bot performance and customer interactions, making it a valuable tool for businesses looking to enhance customer support and engagement.

Rannkly is a comprehensive AI-powered platform offering review management, social media management, campaign management, messaging management, ticketing management, website widgets, and forms. It helps businesses collect, monitor, analyze, and respond to customer reviews, enhance brand presence on social media, streamline marketing campaigns, improve customer communication, and gather valuable data through forms. Rannkly integrates with over 100 platforms, simplifying the process of acquiring reviews, engaging with customers, and boosting revenue. The platform prioritizes data protection and offers various tools to enhance customer experience and streamline business operations.

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

Zensors is an AI application that offers Visual AI agents for real-world understanding. It provides a Spatial AI platform for spatial monetization, Virtual Manager AI solution to automate location operations, and On-Prem AI for understanding spaces, monitoring service processes, forecasting accurately, and ensuring efficiency. Zensors leverages Multimodal AI for video understanding and Spatial AI for structuring unstructured data. The application caters to various industries such as Aviation, Retail, and Commercial Real Estate, offering operational efficiencies, strategic planning, financial performance, safety, and sustainability through AI-driven solutions.

KocharTech is an AI-backed technology solutions provider that offers knowledge management, IoT, and BPM solutions for various industries. The company focuses on accelerating value delivery through innovation and technology for over 15 years. They provide virtual contact center services, help start-ups outsource CX initiatives, make warehouses future-ready, and support revenue growth during market volatility in the telecom sector. KocharTech leverages human intelligence and technology to build digital solutions that empower businesses to stay ahead of the competition. Their offerings include business process management, IoT software solutions, content & cataloging, e-surveillance, and more.

Birdeye is a leading AI-powered social media and reputation management platform for local brands. It helps businesses generate, monitor, manage, and share reviews on various sites, create and schedule social posts, get discovered in local search, collect feedback, analyze sentiment with AI, and measure sentiment, reputation, and online presence. Birdeye offers a range of solutions for small businesses and enterprises across different industries, such as automotive, dental, financial services, healthcare, home services, legal, property management, self storage, real estate, retail, and wellness. The platform also provides insights, analytics, integrations with over 3,000 apps, and a Google partnership for local businesses.

VOC AI is a unified customer experience management platform that fuses customer insights with AI chatbot excellence. It offers various tools such as market insight, sentiment analysis, competitive analysis, product research, and customer analytics for Amazon sellers. The platform helps users understand customer needs, preferences, and market trends to develop better products and services. VOC AI also provides AI chatbots powered by OpenAI, trained on user data to ensure precise responses and prevent misleading answers. With features like social listening, sentiment analysis, and review analysis, VOC AI empowers businesses to transform customer relationships and boost growth and profitability.

Glassix is an AI Customer Support, Omnichannel Ticketing, and Chatbot Software Platform that offers a unified inbox for managing business conversations across various messaging channels. It provides features such as conversation routing engine, cross channel continuity, customer conversation history, rich media & large files sharing, and visual chatbot builder. Glassix helps companies drive customer delight through personalized and automated interactions, leveraging Conversational AI and sophisticated Chatbots. It enables real-time agent takeover and facilitates seamless communication across channels to enhance customer satisfaction and efficiency.

Quid is an AI-powered consumer and market intelligence platform that offers a comprehensive view of customer context through Generative AI technology. It goes beyond simple data collection and analytics to provide insights through the lens of the future. Quid helps businesses make informed decisions by analyzing conversations, sentiments, and developments. The platform offers various solutions for marketing, consumer insights, data science, customer experience, agencies, and communications, empowering organizations to stay ahead in a competitive landscape.

InStore.ai is an AI-powered tool designed to monitor, compare, and elevate customer experience across stores. It helps businesses improve store performance by providing key performance scores, proactive guidance, and instant search capabilities to summarize in-store interactions and trends. The tool offers solutions for various industries like fuel & convenience, hospitality, and luxury retail, enabling businesses to understand customer feedback, optimize service, and refine customer interactions. InStore.ai leverages AI to enhance face-to-face experiences for customers and employees, providing timely insights, detailed support, and configurable recommendations tailored to specific audiences.

Talkwalker is a leading consumer intelligence platform that provides social listening, media monitoring, and social benchmarking technology. It helps businesses navigate the dynamic world of social and consumer data to drive loyalty, win new customers, and outplay competitors. Talkwalker's platform is used by over 2,500 brands and is a leader in The Forrester New Wave™ AI-Enabled Consumer Intelligence Platforms Q3 2021.

SurveyLoom is an AI-powered survey creation tool that simplifies the process of creating, distributing, and analyzing surveys. With intuitive survey building features, real-time analytics, customizable templates, and advanced AI insights, SurveyLoom offers a comprehensive solution for businesses and individuals to gather valuable feedback. The platform also provides team collaboration capabilities, dedicated support, and data security measures to ensure a seamless survey experience.

Frame AI is a premier Streaming AI Platform powered by STAG, designed to provide proactive insights and tools for every team by continuously querying customer data to detect traits, track trends, and trigger workflows. The platform turns unstructured data into actionable insights, helping teams stay ahead of risks and opportunities. Frame AI's architecture autonomously queries customer data based on user objectives, activating inside existing business tools to provide real-time customer data. With features like enrichments, triggers, alerts, and insights, Frame AI enables better decisions faster by combining predictive signals in customer text into task-specific scores. The platform is suitable for marketing, CX, support, and product teams, offering real-time usability feedback, demographic and psychographic trait detection, and secure data handling. Frame AI is SOC 2 Type II certified and HIPAA compliant, with a team of AI experts leading the development of AI solutions for various organizations.

Intuitivo is an AI-driven platform that revolutionizes the retail industry by providing autonomous points of purchase (A-POPs) powered by Computer Vision technology. The platform offers a range of solutions including Intuitive Inventory for restocking, Second Skin Wallet for seamless transactions, and Insight Board for business intelligence. With a focus on data-centric mindset and ease of use, Intuitivo aims to create a connected and frictionless shopping experience for customers.

GPTBricks is a no-code/low-code platform that enables users to create and customize AI chatbots powered by OpenAI's GPT-4 technology. It offers a user-friendly interface for building conversational flows and integrating them with systems or external APIs without the need for coding skills. The platform provides features like no-code design, dynamic customization, effortless deployment, scalability, powerful analytics, and 24/7 support to revolutionize chat automation and enhance customer interactions.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

Project Miyagi showcases Microsoft's Copilot Stack in an envisioning workshop aimed at designing, developing, and deploying enterprise-grade intelligent apps. By exploring both generative and traditional ML use cases, Miyagi offers an experiential approach to developing AI-infused product experiences that enhance productivity and enable hyper-personalization. Additionally, the workshop introduces traditional software engineers to emerging design patterns in prompt engineering, such as chain-of-thought and retrieval-augmentation, as well as to techniques like vectorization for long-term memory, fine-tuning of OSS models, agent-like orchestration, and plugins or tools for augmenting and grounding LLMs.

OpenAGI is a framework designed to make the development of autonomous human-like agents accessible to all. It aims to pave the way towards open agents and eventually AGI for everyone. The initiative strongly believes in the transformative power of AI and offers developers a platform to create autonomous human-like agents. OpenAGI features a flexible agent architecture, streamlined integration and configuration processes, and automated/manual agent configuration generation. It can be used in education for personalized learning experiences, in finance and banking for fraud detection and personalized banking advice, and in healthcare for patient monitoring and disease diagnosis.

This practical free hands-on course focuses on Large Language models and their applications, providing a hands-on experience using models from OpenAI and the Hugging Face library. The course is divided into three major sections: Techniques and Libraries, Projects, and Enterprise Solutions. It covers topics such as Chatbots, Code Generation, Vector databases, LangChain, Fine Tuning, PEFT Fine Tuning, Soft Prompt tuning, LoRA, QLoRA, Evaluate Models, Knowledge Distillation, and more. Each section contains chapters with lessons supported by notebooks and articles. The course aims to help users build projects and explore enterprise solutions using Large Language Models.

Responsible AI Toolbox is a suite of tools providing model and data exploration and assessment interfaces and libraries for understanding AI systems. It empowers developers and stakeholders to develop and monitor AI responsibly, enabling better data-driven actions. The toolbox includes visualization widgets for model assessment, error analysis, interpretability, fairness assessment, and mitigations library. It also offers a JupyterLab extension for managing machine learning experiments and a library for measuring gender bias in NLP datasets.

The Generative AI Application Builder on AWS (GAAB) is a solution that provides a web-based management dashboard for deploying customizable Generative AI (Gen AI) use cases. Users can experiment with and compare different combinations of Large Language Model (LLM) use cases, configure and optimize their use cases, and integrate them into their applications for production. The solution is targeted at novice to experienced users who want to experiment and productionize different Gen AI use cases. It uses LangChain open-source software to configure connections to Large Language Models (LLMs) for various use cases, with the ability to deploy chat use cases that allow querying over users' enterprise data in a chatbot-style User Interface (UI) and support custom end-user implementations through an API.

Awesome AI Tools is a curated list of popular tools and resources for artificial intelligence enthusiasts. It includes a wide range of tools such as machine learning libraries, deep learning frameworks, data visualization tools, and natural language processing resources. Whether you are a beginner or an experienced AI practitioner, this repository aims to provide you with a comprehensive collection of tools to enhance your AI projects and research. Explore the list to discover new tools, stay updated with the latest advancements in AI technology, and find the right resources to support your AI endeavors.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

Chat with your data using OpenAI and AI Search. This solution accelerator uses an Azure OpenAI GPT model and an Azure AI Search index generated from your data, which is integrated into a web application to provide a natural language interface, including speech-to-text functionality, for search queries. Users can drag and drop files, point to storage, and take care of technical setup to transform documents. There is a web app that users can create in their own subscription with security and authentication.

Omniscient is an advanced AI Platform offered as a SaaS, empowering projects with cutting-edge artificial intelligence capabilities. Seamlessly integrating with Next.js 14, React, Typescript, and APIs like OpenAI and Replicate, it provides solutions for code generation, conversation simulation, image creation, music composition, and video generation.

AzureOpenAI-with-APIM is a repository that provides a one-button deploy solution for Azure API Management (APIM), Key Vault, and Log Analytics to work seamlessly with Azure OpenAI endpoints. It enables organizations to scale and manage their Azure OpenAI service efficiently by issuing subscription keys via APIM, delivering usage metrics, and implementing policies for access control and cost management. The repository offers detailed guidance on implementing APIM to enhance Azure OpenAI resiliency, scalability, performance, monitoring, and chargeback capabilities.

A curated list of Generative AI projects, tools, artworks, and models

Awesome AI is a curated list of artificial intelligence resources including courses, tools, apps, and open-source projects. It covers a wide range of topics such as machine learning, deep learning, natural language processing, robotics, conversational interfaces, data science, and more. The repository serves as a comprehensive guide for individuals interested in exploring the field of artificial intelligence and its applications across various domains.

ChatGPT is a large language model that can generate human-like text, translate languages, write different kinds of creative content, and answer your questions in a conversational way. It is trained on a massive amount of text data, and it is able to understand and respond to a wide range of natural language prompts. Here are 5 jobs suitable for this tool, in lowercase letters: 1. content writer 2. chatbot assistant 3. language translator 4. creative writer 5. researcher

Top AI Tools is a comprehensive, community-curated directory that aims to catalog and showcase the most outstanding AI-powered products. This index is not exhaustive, but rather a compilation of our research and contributions from the community.

ChatGPT Queue Prompts is a collection of prompt chains designed to enhance interactions with large language models like ChatGPT. These prompt chains help build context for the AI before performing specific tasks, improving performance. Users can copy and paste prompt chains into the ChatGPT Queue extension to process prompts in sequence. The repository includes example prompt chains for tasks like conducting AI company research, building SEO optimized blog posts, creating courses, revising resumes, enriching leads for CRM, personal finance document creation, workout and nutrition plans, marketing plans, and more.

Optimizes business operations through process enhancements.

Easily create Home Assistant automations.

Your go-to for comprehensive Home Assistant guidance. *NOT* officially associated with Nabu Casa or Home Assistant.

Especialista em análise de qualidade e feedback em redes sociais.

Tracks real-time flights

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Data analysis and insight tool for SMEs.

Image recognition app that counts people in a photo.

Stay informed on AGI - with the latest, most relevant news.

Seismic and volcanic monitor with in-depth data and visuals.

Frost Protection System is an AI bot optimizing open field farming of fruits, vegetables, and flowers, combining real-time data and AI to boost yield, cut costs, and foster sustainable practices in a user-friendly interface.

Your SRE, DevOps and Observability buddy

A specialist in DataOps and Data Observability, aiding in data management and monitoring.

EUR/ZAR analysis with real-time rate and current news focus

stunspot's advisor for all things Financial Cybersec

Expert in Broad Financial Compliance

Specializes in Anti-Money Laundering/Counter-Financing of Terrorism compliance and analysis.

Advanced DevOps Guru with Linux distro and cloud-native tech expertise.

Facilitates Socratic dialogues to refine your network state.