Description:

Twig AI is an AI-powered customer experience (CX) platform that helps businesses improve their customer support operations. It uses natural language processing (NLP) to read, analyze, and write responses to customer queries from help docs, private datasources, and past support tickets. Twig AI also provides a number of features that can help businesses improve their CX, such as:

• Unparalleled Features:

Twig AI offers a number of features that are unmatched by other CX platforms, including:

• Factual answers you can rely on: Twig AI provides answers that are always cited with trustworthy sources. You can independently verify these sources and cite them to your customers.

• Control how AI responds to questions: Your CX team can review AI answers and add tribal knowledge. Twig's Semantic Cache remembers overrides and refines responses.

• AI Personas mapping to multiple CX roles: Customer experience consists of support, success, operations, and onboarding roles. Twig has multiple AI personas, each specializing in a specific topic and tailored to the unique style of each CX role.

• Ecosystem Data beyond docs: Tech products frequently rely on external apis and platforms. Twig simplifies the process of pulling data from 3rd party sources. Twig's AI generates new synthetic data that improves answer quality.

• Personalized AI in your own style: Set up your own preferences, such as answering style and tone. Templates allow you to personalize at scale.

• Insights to help you oversee and refine AI: Twig captures accuracy rates and how your team uses the AI. These insights guide the selection of data sources and refinement to the AI model.

• Unmatched Benefits:

Twig AI offers a number of benefits that can help businesses improve their CX, including:

• 2X Faster First Responses: Twig AI can help businesses reduce their first response times by up to 50%.

• 7,400+ users love Twig AI: Twig AI is used by over 7,400 businesses worldwide, including some of the world's leading brands.

• We helped Basis save 50+% in customer response time: Twig AI helped Basis, a leading provider of customer experience software, save over 50% in customer response time.

• Disadvantages:

There are a few potential disadvantages to using Twig AI, including:

• Cost: Twig AI is a paid service, and pricing starts at $49 per month.

• Learning curve: Twig AI can take some time to learn how to use effectively.

• Accuracy: Twig AI is not always 100% accurate, and it is important to review AI answers before sending them to customers.

• FAQs:

• Q: How do I justify the ROI on CX Brain?

A:** 40-50% savings in customer response times and hours spent have been reported by customers within 3 months of go-live. A team of 20 support engineers would save $125K per year.

• Q: Twig vs ChatGPT?

A:** Twig works with your private data sources which are refreshed every week. Learn more

• Q: Twig vs InHouse AI?

A:** Enterprise AI can seem simple to start with but get complex very fast. Learn more

• Q: Twig vs ChatBots?

A:** ChatBots are great for consumer applications where question types and responses are limited. Learn more

• Name: Twig AI

• Slogan: The AI Brain for CX

• Features:

• Reads, analyzes, and writes responses to customer queries

• Provides factual answers that are always cited with trustworthy sources

• Allows businesses to control how AI responds to questions

• Maps AI Personas to multiple CX roles

• Pulls data from 3rd party sources and generates new synthetic data

• Allows businesses to personalize AI in their own style

• Captures accuracy rates and provides insights to help businesses oversee and refine AI

• Advantages:

• 2X Faster First Responses

• 7,400+ users love Twig AI

• We helped Basis save 50+% in customer response time

• Disadvantages:

• Cost

• Learning curve

• Accuracy

• For_jobs:

• Customer service representative

• Technical support specialist

• CX manager

• Product manager

• Data analyst

• Ai_keywords:

• AI

• Customer experience

• Natural language processing

• Chatbot

• Machine learning

• For_tasks:

• Answer customer queries

• Generate support documentation

• Train new customer service representatives

• Analyze customer feedback

• Improve customer satisfaction

For Tasks:

For Jobs:

Features

Frequently Asked Questions

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