

Twig AI is an AI-powered customer experience (CX) platform that helps businesses improve their customer support operations. It uses natural language processing (NLP) to read, analyze, and write responses to customer queries from help docs, private datasources, and past support tickets. Twig AI also provides a number of features that can help businesses improve their CX, such as:
- Unparalleled Features:
Twig AI offers a number of features that are unmatched by other CX platforms, including:
-
Factual answers you can rely on: Twig AI provides answers that are always cited with trustworthy sources. You can independently verify these sources and cite them to your customers.
-
Control how AI responds to questions: Your CX team can review AI answers and add tribal knowledge. Twig's Semantic Cache remembers overrides and refines responses.
-
AI Personas mapping to multiple CX roles: Customer experience consists of support, success, operations, and onboarding roles. Twig has multiple AI personas, each specializing in a specific topic and tailored to the unique style of each CX role.
-
Ecosystem Data beyond docs: Tech products frequently rely on external apis and platforms. Twig simplifies the process of pulling data from 3rd party sources. Twig's AI generates new synthetic data that improves answer quality.
-
Personalized AI in your own style: Set up your own preferences, such as answering style and tone. Templates allow you to personalize at scale.
-
Insights to help you oversee and refine AI: Twig captures accuracy rates and how your team uses the AI. These insights guide the selection of data sources and refinement to the AI model.
-
Unmatched Benefits:
Twig AI offers a number of benefits that can help businesses improve their CX, including:
-
2X Faster First Responses: Twig AI can help businesses reduce their first response times by up to 50%.
-
7,400+ users love Twig AI: Twig AI is used by over 7,400 businesses worldwide, including some of the world's leading brands.
-
We helped Basis save 50+% in customer response time: Twig AI helped Basis, a leading provider of customer experience software, save over 50% in customer response time.
-
Disadvantages:
There are a few potential disadvantages to using Twig AI, including:
-
Cost: Twig AI is a paid service, and pricing starts at $49 per month.
-
Learning curve: Twig AI can take some time to learn how to use effectively.
-
Accuracy: Twig AI is not always 100% accurate, and it is important to review AI answers before sending them to customers.
-
FAQs:
-
Q: How do I justify the ROI on CX Brain?
A:** 40-50% savings in customer response times and hours spent have been reported by customers within 3 months of go-live. A team of 20 support engineers would save $125K per year.
- Q: Twig vs ChatGPT?
A:** Twig works with your private data sources which are refreshed every week. Learn more
- Q: Twig vs InHouse AI?
A:** Enterprise AI can seem simple to start with but get complex very fast. Learn more
- Q: Twig vs ChatBots?
A:** ChatBots are great for consumer applications where question types and responses are limited. Learn more
-
Name: Twig AI
-
Slogan: The AI Brain for CX
-
Features:
-
Reads, analyzes, and writes responses to customer queries
-
Provides factual answers that are always cited with trustworthy sources
-
Allows businesses to control how AI responds to questions
-
Maps AI Personas to multiple CX roles
-
Pulls data from 3rd party sources and generates new synthetic data
-
Allows businesses to personalize AI in their own style
-
Captures accuracy rates and provides insights to help businesses oversee and refine AI
-
Advantages:
-
2X Faster First Responses
-
7,400+ users love Twig AI
-
We helped Basis save 50+% in customer response time
-
Disadvantages:
-
Cost
-
Learning curve
-
Accuracy
-
For_jobs:
-
Customer service representative
-
Technical support specialist
-
CX manager
-
Product manager
-
Data analyst
-
Ai_keywords:
-
AI
-
Customer experience
-
Natural language processing
-
Chatbot
-
Machine learning
-
For_tasks:
-
Answer customer queries
-
Generate support documentation
-
Train new customer service representatives
-
Analyze customer feedback
-
Improve customer satisfaction
For Tasks:
Click tags to check more tools for each tasksFor Jobs:
Features
Advantages
Disadvantages
Frequently Asked Questions
Alternative AI tools for
Similar sites

Twig AI is an AI-powered customer experience (CX) platform that helps businesses improve their customer support operations. It uses natural language processing (NLP) to read, analyze, and write responses to customer queries from help docs, private datasources, and past support tickets. Twig AI also provides a number of features that can help businesses improve their CX, such as: * **Unparalleled Features:** Twig AI offers a number of features that are unmatched by other CX platforms, including: * **Factual answers you can rely on:** Twig AI provides answers that are always cited with trustworthy sources. You can independently verify these sources and cite them to your customers. * **Control how AI responds to questions:** Your CX team can review AI answers and add tribal knowledge. Twig's Semantic Cache remembers overrides and refines responses. * **AI Personas mapping to multiple CX roles:** Customer experience consists of support, success, operations, and onboarding roles. Twig has multiple AI personas, each specializing in a specific topic and tailored to the unique style of each CX role. * **Ecosystem Data beyond docs:** Tech products frequently rely on external apis and platforms. Twig simplifies the process of pulling data from 3rd party sources. Twig's AI generates new synthetic data that improves answer quality. * **Personalized AI in your own style:** Set up your own preferences, such as answering style and tone. Templates allow you to personalize at scale. * **Insights to help you oversee and refine AI:** Twig captures accuracy rates and how your team uses the AI. These insights guide the selection of data sources and refinement to the AI model. * **Unmatched Benefits:** Twig AI offers a number of benefits that can help businesses improve their CX, including: * **2X Faster First Responses:** Twig AI can help businesses reduce their first response times by up to 50%. * **7,400+ users love Twig AI:** Twig AI is used by over 7,400 businesses worldwide, including some of the world's leading brands. * **We helped Basis save 50+% in customer response time:** Twig AI helped Basis, a leading provider of customer experience software, save over 50% in customer response time. * **Disadvantages:** There are a few potential disadvantages to using Twig AI, including: * **Cost:** Twig AI is a paid service, and pricing starts at $49 per month. * **Learning curve:** Twig AI can take some time to learn how to use effectively. * **Accuracy:** Twig AI is not always 100% accurate, and it is important to review AI answers before sending them to customers. * **FAQs:** * **Q:** How do I justify the ROI on CX Brain? A:** 40-50% savings in customer response times and hours spent have been reported by customers within 3 months of go-live. A team of 20 support engineers would save $125K per year. * **Q:** Twig vs ChatGPT? A:** Twig works with your private data sources which are refreshed every week. Learn more * **Q:** Twig vs InHouse AI? A:** Enterprise AI can seem simple to start with but get complex very fast. Learn more * **Q:** Twig vs ChatBots? A:** ChatBots are great for consumer applications where question types and responses are limited. Learn more * **Name:** Twig AI * **Slogan:** The AI Brain for CX * **Features:** * Reads, analyzes, and writes responses to customer queries * Provides factual answers that are always cited with trustworthy sources * Allows businesses to control how AI responds to questions * Maps AI Personas to multiple CX roles * Pulls data from 3rd party sources and generates new synthetic data * Allows businesses to personalize AI in their own style * Captures accuracy rates and provides insights to help businesses oversee and refine AI * **Advantages:** * 2X Faster First Responses * 7,400+ users love Twig AI * We helped Basis save 50+% in customer response time * **Disadvantages:** * Cost * Learning curve * Accuracy * **For_jobs:** * Customer service representative * Technical support specialist * CX manager * Product manager * Data analyst * **Ai_keywords:** * AI * Customer experience * Natural language processing * Chatbot * Machine learning * **For_tasks:** * Answer customer queries * Generate support documentation * Train new customer service representatives * Analyze customer feedback * Improve customer satisfaction

DataRobot
DataRobot is a leading provider of AI cloud platforms. It offers a range of AI tools and services to help businesses build, deploy, and manage AI models. DataRobot's platform is designed to make AI accessible to businesses of all sizes, regardless of their level of AI expertise. DataRobot's platform includes a variety of features to help businesses build and deploy AI models, including: * A drag-and-drop interface that makes it easy to build AI models, even for users with no coding experience. * A library of pre-built AI models that can be used to solve common business problems. * A set of tools to help businesses monitor and manage their AI models. * A team of AI experts who can provide support and guidance to businesses using the platform.

BotGPT
BotGPT is a 24/7 custom AI chatbot assistant for websites. It offers a data-driven ChatGPT that allows users to create virtual assistants from their own data. Users can easily upload files or crawl their website to start asking questions and deploy a custom chatbot on their website within minutes. The platform provides a simple and efficient way to enhance customer engagement through AI-powered chatbots.

Simple Metrics - Google Gemini AI in Google Sheets
Simple Metrics' Gemini AI for Google Sheets is a powerful tool that allows users to harness the power of AI directly within Google Sheets. With a suite of 10 AI formulas and the ability to perform full sheet analysis, Gemini AI empowers users to automate tasks, gain valuable insights, and streamline their workflows. Its user-friendly interface and customizable settings make it accessible to users of all levels, while its free tier ensures that everyone can experience the benefits of AI in Google Sheets.

PoweredbyAI
PoweredbyAI is a platform offering a variety of free AI tools for users to utilize. Users can access a range of AI-powered applications to assist with various tasks and projects. The platform aims to simplify the use of AI technology for individuals and businesses, providing easy access to tools that can enhance productivity and efficiency. With a user-friendly interface, PoweredbyAI caters to both beginners and advanced users looking to leverage AI capabilities in their work.

Hume AI
Hume AI is an advanced artificial intelligence tool designed to facilitate natural language conversations and interactions. It leverages cutting-edge AI technology to enable users to build chatbots and conversational interfaces effortlessly. With Hume AI, users can create interactive and engaging chat experiences for their websites or applications without the need for extensive coding knowledge. The platform offers a user-friendly interface and a wide range of customization options to tailor chatbots to specific needs. Hume AI empowers businesses to enhance customer engagement, automate customer support, and streamline communication processes.

Onvo AI
Onvo AI is an embedded data visualization platform that allows users to create interactive dashboards and data visualizations using simple AI prompts. It connects to various data sources, enabling users to build insightful charts and visualizations without the need for complex queries or manual data manipulation. Onvo AI offers customization options, allowing users to match their brand's identity and provides secure sharing and embedding features. It also includes analytics capabilities, enabling users to track dashboard usage and user engagement.

Basejump AI
Basejump AI is an AI-powered data access tool that allows users to interact with their database using natural language queries. It empowers teams to access data quickly and easily, providing instant insights and eliminating the need to navigate through complex dashboards. With Basejump AI, users can explore data, save relevant information, create custom collections, and refine datapoints to meet their specific requirements. The tool ensures data accuracy by allowing users to compare datapoints side by side. Basejump AI caters to various industries such as healthcare, HR, and software, offering real-time insights and analytics to streamline decision-making processes and optimize workflow efficiency.

PopularAiTools
PopularAiTools is a platform offering a variety of AI tools to assist users in various tasks. From data analysis to natural language processing, the website provides a range of tools to streamline processes and enhance productivity. Users can access cutting-edge AI technology without the need for advanced technical knowledge, making it suitable for both beginners and experts. With a user-friendly interface and reliable performance, PopularAiTools aims to simplify complex tasks and empower users to achieve their goals efficiently.

Openfabric
Openfabric is an AI tool designed to provide users with a simple and accessible way to leverage artificial intelligence technology. The platform offers a user-friendly interface that allows individuals to easily integrate AI capabilities into their projects and workflows. With Openfabric, users can harness the power of AI without the need for extensive technical knowledge or expertise. Whether you are a beginner or an experienced professional, Openfabric empowers you to incorporate AI into your work seamlessly and efficiently.

Superseek
Superseek is a custom ChatGPT AI tool designed to help businesses enhance customer service by creating custom AI assistants that can resolve customer queries instantly. It offers multilingual answers in over 95 languages, powered by the user's content to ensure accuracy. Superseek allows users to customize their AI agents without any coding knowledge, capture leads with timely forms, and seamlessly handoff complex queries to human teams. It provides different pricing plans with varying features and advantages to suit different business needs.

Smartbot
Smartbot is a 100% customizable AI assistant designed to boost productivity and seamlessly integrate into daily work life. It offers a prompt library with ready-to-use prompts, access to top AI models, and tailored support for employability. Developers can benefit from a code visualization interface to test and visualize generated code. Smartbot aims to optimize tasks, provide high-quality responses, and enhance skills through events and resources.

AI Top Rank
AI Top Rank is an AI tool designed to gather feedback and feature requests from users. It provides a platform for users to share their ideas, suggestions, and feedback on various topics. The tool helps in organizing and prioritizing feedback to improve products or services. With AI capabilities, it offers intelligent insights and analysis to drive decision-making processes. AI Top Rank aims to enhance user engagement and satisfaction by incorporating user feedback into product development.

BuildShip.com
BuildShip.com is a powerful AI Assistant Builder that allows users to create AI Assistant ChatBots in just 5 minutes. The platform enables users to connect to tools and databases without the need for any code, offering full flexibility with low-code options. Users can build AI Assistants using popular models like OpenAI, Claude 3, and Azure, and can easily ship their creations as APIs, chat widgets, workflow, or schedule jobs. The platform also provides secure integration with databases, the ability to generate custom action nodes, and seamless plugin chat widgets for websites. BuildShip.com simplifies the process of building AI Assistants and empowers users to bring their ideas to life effortlessly.

Dotsfy
Dotsfy is an AI tool designed to make using artificial intelligence easier for users. The platform offers AI Agents to help create a better and more efficient world. Users can access various features and tools to streamline their AI processes and tasks. Dotsfy aims to simplify the integration of AI technology into everyday workflows, making it accessible to a wider audience.

Vilosia
Vilosia is an AI-powered platform that helps medium and large enterprises with internal development teams to visualize their software architecture, simplify migration, and improve system modularity. The platform uses Gen AI to automatically add event triggers to the codebase, enabling users to understand data flow, system dependencies, domain boundaries, and external APIs. Vilosia also offers AI workflow analysis to extract workflows from function call chains and identify database usage. Users can scan their codebase using CLI client & CI/CD integration and stay updated with new features through the newsletter.