Best AI tools for< Track Customer Touchpoints >

Zonka Feedback is a powerful Customer Feedback and Survey Platform that offers User Segmentation for precise targeting, AI capabilities for smarter surveys, and a wide range of features to measure and improve Customer Experience. It provides solutions for various industries and use cases, integrates with popular tools, and offers in-depth reporting and analytics. Zonka Feedback is known for its modern-looking surveys, ease of use, and extensive integrations, making it a versatile tool for collecting feedback from customers, users, visitors, patients, and employees.

Mava is a customer support platform that uses AI to help businesses manage their support operations. It offers a range of features, including a shared inbox, a Discord bot, and a knowledge base. Mava is designed to help businesses scale their support operations and improve their customer satisfaction.

Glass is an omnichannel customer relationship automation system that helps businesses automate tasks, track customer interactions, and gain insights into customer behavior. It integrates with various communication channels such as WhatsApp, Instagram, and QR codes, allowing businesses to engage with customers seamlessly. Glass also utilizes AI to analyze data and provide actionable recommendations, acting as a virtual business analyst. With its advanced features, Glass empowers businesses to improve customer satisfaction, increase sales, and reduce costs.

Chatmate is an AI Customer Support platform that offers AI chatbots to instantly resolve 80% of support queries. It allows users to create custom AI chatbots tailored to their business and customers, providing fast and accurate responses. The platform enables customization of chatbot widgets, tracking of AI insights, and offers comprehensive analytics to enhance customer experience. Chatmate ensures engaging and authentic conversations, intuitive engagement with customers, model customization, and trustworthy responses. It provides simple pricing plans suitable for businesses of all sizes.

CustomerIQ is an AI platform that automatically discovers and quantifies themes across customer feedback channels like calls, surveys, tickets, and transcripts. It aggregates customer feedback, extracts and categorizes feature requests, pain points, preferences, and highlights related to customers. The platform helps align teams, prioritize work, and build a customer-obsessed culture. CustomerIQ accelerates development by scoping project requirements faster and providing actionable insights backed with context.

Inbenta is a conversational AI platform that offers intelligent automation solutions for customer service, IT helpdesk, marketing & sales, HR, and digital transformation. The platform has been trained over a decade using billions of customer interactions to improve customer experience. Inbenta is trusted by over 1,000 companies globally to lower costs and enhance customer experience through AI automation.

Ortto is a customer relationship management (CRM) and marketing automation platform that helps businesses manage their customer data, create automated marketing campaigns, and track their results. Ortto's AI-powered features include an AI subject line writer, AI-powered live chat, and an AI-powered omnichannel inbox. Ortto integrates with a variety of other business applications, including Salesforce, Shopify, and Stripe.

Pulze.ai is a cloud-based AI-powered customer engagement platform that helps businesses automate their customer service and marketing efforts. It offers a range of features including a chatbot, live chat, email marketing, and social media management. Pulze.ai is designed to help businesses improve their customer satisfaction, increase sales, and reduce costs.

ZEN AI is a customer service AI application that provides next-generation customer service solutions through advanced algorithms and machine learning. It offers intelligent assistance, comprehensive analytics, and chat histories to enhance customer experience. The application seamlessly integrates with business websites, providing instant on-page customer assistance through a Floating Action Button (FAB), QR codes, and direct URL links. ZEN AI offers flexible pricing options suitable for businesses of all sizes and budgets, with a focus on shaping the future of customer service.

Customers.ai is an AI-powered platform that offers visitor identification and remarketing solutions to help businesses convert website visitors into customers. The platform provides advanced features such as Website Visitor ID Pixel, Contact Data Enrichment, Abandoned Cart Recovery, High-Intent Visitor Audiences, and AI Email Writer. Customers.ai enables personalized outreach, retargeting, and customer journey insights using AI technology. The platform is designed to enhance marketing performance, increase conversion rates, and improve user engagement through data-driven strategies.

Growcado is an AI-powered marketing automation platform that helps businesses unify data and content to engage and personalize customer experiences for better results. The platform leverages advanced AI analysis to predict customer segments accurately, extract customer preferences, and deliver customized experiences with precision and ease. With features like AI-powered segmentation, personalization engine, dynamic segmentation, intelligent content management, and real-time analytics, Growcado empowers businesses to optimize their marketing strategies and enhance customer engagement. The platform also offers seamless integrations, scalable architecture, and no-code customization for easy deployment of personalized marketing assets across multiple channels.

Emplifi is a customer engagement and social media marketing platform that helps businesses manage their social media presence, engage with customers, and track their results. It offers a variety of features, including social media scheduling, content creation, influencer marketing, and customer relationship management.

Kursaha is an AI-powered customer engagement and acquisition platform that helps businesses connect with their audiences in a personalized and meaningful way. It offers a range of features such as chat automation, OTP automation, real-time analytics, audience segmentation, and content generation. Kursaha integrates with various tools and systems, making it a comprehensive solution for marketing, data, and product teams.

Zeta Global is an AI-powered marketing cloud that helps businesses acquire, grow, and retain customers more efficiently. The Zeta Marketing Platform (ZMP) is a cloud-based system that provides tools for data management, messaging, activation, and more. ZMP is powered by proprietary data and AI, which enables businesses to create individualized experiences and drive outcomes throughout the customer lifecycle.

June is a product and customer analytics software designed for B2B SaaS companies. It integrates with popular CRMs like Salesforce and HubSpot to help product, customer success, and sales teams better understand customer behavior and drive growth. June provides automated reports, no-code metric creation, and success playbooks to enhance user experience and increase customer retention. Trusted by numerous B2B SaaS companies, June offers a comprehensive solution for analyzing product usage data and improving customer interactions.

Unthread is an AI-powered support tool designed to streamline and automate customer support processes within Slack. It offers features such as AI-generated support responses, shared email inbox integration, in-app live chat, and ticket tracking. Unthread helps teams prioritize, assign, and resolve support tickets efficiently by leveraging AI technology. It also allows for seamless integration with task managers, CRMs, and other tools to enhance support workflows.

Ulai is a Gen-AI conversational commerce platform that helps businesses connect with their customers, acquire, retain, and engage them where they are most comfortable. It offers a range of features to help businesses increase revenue, including personalized recommendations, automated post-purchase processes, and seamless integration with third-party applications and CRMs.

Wati is a business messaging solution that allows businesses to communicate with their customers through WhatsApp. It offers a range of features such as broadcast messaging, chatbots, and integrations with other business tools. Wati is designed to help businesses improve their customer service, sales, and marketing efforts.

Factors.AI is a B2B account intelligence, analytics, and attribution tool designed to help businesses grow their pipeline by identifying and engaging with high-intent accounts. The platform offers features such as revenue attribution, customer journey tracking, unified reporting, and integrations with sales and marketing tools. Factors.AI provides AI-led insights to refine marketing strategies, optimize sales performance, and maximize ROI. With a focus on intent-driven outreach and account identification, Factors.AI empowers users to make data-driven decisions and drive revenue growth.

Ace Peak is an AI-powered cloud communication solution provider that offers advanced virtual phone numbers and innovative services to empower businesses with cutting-edge communication tools for success in the digital age. With a vast network of carriers and automation tools, Ace Peak aims to deliver exceptional customer experiences and optimize call center operations through real-time analytics and customer service automation. Trusted by over 1000 partners, Ace Peak is a reliable partner for businesses looking to expand globally and enhance their communication strategies.

Tiledesk is an open-source live chat platform with integrated chatbots written in Node.js and Express. It is designed to be a multi-channel platform for web, Android, and iOS, and it can be used to increase sales or provide post-sales customer service. Tiledesk's chatbot technology allows for automation of conversations, and it also provides APIs and webhooks for connecting external applications. Additionally, it offers a marketplace for apps and features such as CRM, ticketing, and data export.

ai-collective-tools is an open-source community dedicated to creating a comprehensive collection of AI tools for developers, researchers, and enthusiasts. The repository provides a curated selection of AI tools and resources across various categories such as 3D, Agriculture, Art, Audio Editing, Avatars, Chatbots, Code Assistant, Cooking, Copywriting, Crypto, Customer Support, Dating, Design Assistant, Design Generator, Developer, E-Commerce, Education, Email Assistant, Experiments, Fashion, Finance, Fitness, Fun Tools, Gaming, General Writing, Gift Ideas, HealthCare, Human Resources, Image Classification, Image Editing, Image Generator, Interior Designing, Legal Assistant, Logo Generator, Low Code, Models, Music, Paraphraser, Personal Assistant, Presentations, Productivity, Prompt Generator, Psychology, Real Estate, Religion, Research, Resume, Sales, Search Engine, SEO, Shopping, Social Media, Spreadsheets, SQL, Startup Tools, Story Teller, Summarizer, Testing, Text to Speech, Text to Image, Transcriber, Travel, Video Editing, Video Generator, Weather, Writing Generator, and Other Resources.

Tools4AI is a Java-based Agentic Framework for building AI agents to integrate with enterprise Java applications. It enables the conversion of natural language prompts into actionable behaviors, streamlining user interactions with complex systems. By leveraging AI capabilities, it enhances productivity and innovation across diverse applications. The framework allows for seamless integration of AI with various systems, such as customer service applications, to interpret user requests, trigger actions, and streamline workflows. Prompt prediction anticipates user actions based on input prompts, enhancing user experience by proactively suggesting relevant actions or services based on context.

Awesome OpenVINO is a curated list of AI projects based on the OpenVINO toolkit, offering a rich assortment of projects, libraries, and tutorials covering various topics like model optimization, deployment, and real-world applications across industries. It serves as a valuable resource continuously updated to maximize the potential of OpenVINO in projects, featuring projects like Stable Diffusion web UI, Visioncom, FastSD CPU, OpenVINO AI Plugins for GIMP, and more.

Tribe AI is a low code tool designed to rapidly build and coordinate multi-agent teams. It leverages the langgraph framework to customize and coordinate teams of agents, allowing tasks to be split among agents with different strengths for faster and better problem-solving. The tool supports persistent conversations, observability, tool calling, human-in-the-loop functionality, easy deployment with Docker, and multi-tenancy for managing multiple users and teams.

A curated list of Generative AI projects, tools, artworks, and models

ML Contests is a platform that provides a sortable list of public machine learning/data science/AI contests, viewable on mlcontests.com. Users can submit pull requests for any changes or additions to the competitions list by editing the competitions.json file on the GitHub repository. The platform requires mandatory fields such as competition name, URL, type of ML, deadline for submissions, prize information, platform running the competition, and sponsorship details. Optional fields include conference affiliation, conference year, competition launch date, registration deadline, additional URLs, and tags relevant to the challenge type. The platform is transitioning towards assigning multiple tags to competitions for better categorization and searchability.

DeepEval is a simple-to-use, open-source LLM evaluation framework specialized for unit testing LLM outputs. It incorporates various metrics such as G-Eval, hallucination, answer relevancy, RAGAS, etc., and runs locally on your machine for evaluation. It provides a wide range of ready-to-use evaluation metrics, allows for creating custom metrics, integrates with any CI/CD environment, and enables benchmarking LLMs on popular benchmarks. DeepEval is designed for evaluating RAG and fine-tuning applications, helping users optimize hyperparameters, prevent prompt drifting, and transition from OpenAI to hosting their own Llama2 with confidence.

Vectara Answer is a sample app for Vectara-powered Summarized Semantic Search (or question-answering) with advanced configuration options. For examples of what you can build with Vectara Answer, check out Ask News, LegalAid, or any of the other demo applications.

UpTrain is an open-source unified platform to evaluate and improve Generative AI applications. We provide grades for 20+ preconfigured evaluations (covering language, code, embedding use cases), perform root cause analysis on failure cases and give insights on how to resolve them.

Awesome AI is a curated list of artificial intelligence resources including courses, tools, apps, and open-source projects. It covers a wide range of topics such as machine learning, deep learning, natural language processing, robotics, conversational interfaces, data science, and more. The repository serves as a comprehensive guide for individuals interested in exploring the field of artificial intelligence and its applications across various domains.

The `vectara-agentic` Python library is designed for developing powerful AI assistants using Vectara and Agentic-RAG. It supports various agent types, includes pre-built tools for domains like finance and legal, and enables easy creation of custom AI assistants and agents. The library provides tools for summarizing text, rephrasing text, legal tasks like summarizing legal text and critiquing as a judge, financial tasks like analyzing balance sheets and income statements, and database tools for inspecting and querying databases. It also supports observability via LlamaIndex and Arize Phoenix integration.

Burn is a new comprehensive dynamic Deep Learning Framework built using Rust with extreme flexibility, compute efficiency and portability as its primary goals.

Giskard is an open-source Python library that automatically detects performance, bias & security issues in AI applications. The library covers LLM-based applications such as RAG agents, all the way to traditional ML models for tabular data.

The Vertex AI SDK for Python is a library that provides a convenient way to use the Vertex AI API. It offers a high-level interface for creating and managing Vertex AI resources, such as datasets, models, and endpoints. The SDK also provides support for training and deploying custom models, as well as using AutoML models. With the Vertex AI SDK for Python, you can quickly and easily build and deploy machine learning models on Vertex AI.

Flyte is an open-source orchestrator that facilitates building production-grade data and ML pipelines. It is built for scalability and reproducibility, leveraging Kubernetes as its underlying platform. With Flyte, user teams can construct pipelines using the Python SDK, and seamlessly deploy them on both cloud and on-premises environments, enabling distributed processing and efficient resource utilization.

ChatGPT is a large language model that can generate human-like text, translate languages, write different kinds of creative content, and answer your questions in a conversational way. It is trained on a massive amount of text data, and it is able to understand and respond to a wide range of natural language prompts. Here are 5 jobs suitable for this tool, in lowercase letters: 1. content writer 2. chatbot assistant 3. language translator 4. creative writer 5. researcher

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Data analysis and insight tool for SMEs.

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