Best AI tools for< Monitor Call Center Agents >

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

LangCall is an AI-powered application that allows users to skip the hassle of making phone calls by letting AI agents handle the entire process. From navigating phone menus to connecting you with a human representative, LangCall ensures hold-free calls and fully automated AI interactions. Users can monitor call conversations in real-time and receive AI-generated summaries online. With a simple 1-2-3 process, LangCall offers a user-friendly web interface for effortless call management. The application offers different pricing plans based on usage, starting from a free plan with limited AI calls to premium plans for higher usage.

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

EarningsCall.ai is an AI-powered application that provides stock earnings call summaries and insights, helping users save time and increase productivity in equity research. The tool summarizes earnings call insights into Guidance, Strategic Updates, Risk, and Tweet, offering a personalized Q&A section for users. Testimonials highlight the tool's ability to provide key facts and strategic highlights from company earnings, making it easier to monitor multiple companies at once. EarningsCall.ai acts as a virtual CFO/CEO bot, assisting users in understanding company trends, priorities, and business challenges.

Flagright is an AI-native AML compliance and risk management solution that offers a comprehensive platform for financial institutions to monitor, detect, investigate, and report financial crimes. It provides real-time transaction monitoring, automated case management, AI forensics, customer risk assessment, and sanctions screening. Flagright's platform streamlines compliance efforts, reduces false positives, and improves risk management capabilities for businesses globally.

UpTrain is a full-stack LLMOps platform designed to help users with all their production needs, from evaluation to experimentation to improvement. It offers diverse evaluations, automated regression testing, enriched datasets, and precision metrics to help users build production-grade LLM applications efficiently. UpTrain is an open-source tool compliant with data governance needs and can be integrated easily with a single API call. It provides high-quality evaluations at a fraction of the cost, ensuring reliability and scalability for users across various industries.

Slang.ai is a voice AI tool designed specifically for restaurants to intelligently handle phone calls. It allows restaurants to answer questions, take reservations, and provide a seamless customer experience. The tool is built to understand different accents, answer common questions, and manage reservations efficiently. Slang.ai helps restaurants increase reservations, improve ROI, and save time by handling calls 24/7. It offers customizable experiences, real-time analytics, and easy setup within minutes.

CallCare is an AI-driven application designed to provide peace of mind for users concerned about the mental wellness of their elderly loved ones. The platform allows users to schedule intelligent calls to monitor the well-being of their loved ones, analyze call details with advanced analytics, and track mental wellness metrics through detailed reports. With a focus on mimicking human interaction, CallCare offers a secure and private environment for engaging conversations that aim to detect any mental wellness decline early on.

Aura is an all-in-one digital safety platform that uses artificial intelligence (AI) to protect your family online. It offers a wide range of features, including financial fraud protection, identity theft protection, VPN & online privacy, antivirus, password manager & smart vault, parental controls & safe gaming, and spam call protection. Aura is easy to use and affordable, and it comes with a 60-day money-back guarantee.

Roic AI is an AI tool designed to provide users with essential financial data for analyzing companies. It offers comprehensive company summaries, 30+ years of financial statements, and earnings call transcripts in a single location. Users can access crucial information about popular companies like Apple Inc. and Microsoft Corporation through this platform.

Elixir is an AI tool designed for observability and testing of AI voice agents. It offers features such as automated testing, call review, monitoring, analytics, tracing, scoring, and reviewing. Elixir helps in simulating realistic test calls, analyzing conversations, identifying mistakes, and debugging issues with audio snippets and call transcripts. It provides detailed traces for complex abstractions, streamlines manual review processes, and allows for simulating thousands of calls for full test coverage. The tool is suitable for monitoring agent performance, detecting anomalies in real-time, and improving conversational systems through human-in-the-loop feedback.

AIGUR is a generative AI platform that enables teams to build, collaborate, deploy, and manage generative AI flows. With AIGUR's no-code editor, users can create generative AI flows by dragging and dropping AI blocks and configuring how they interact. AIGUR also provides collaboration tools that allow multiple users to work on the same flow simultaneously. Once a flow is created, it can be integrated into any web or mobile application using a simple API call. AIGUR also provides monitoring tools that give users visibility into the different executions of their flows, as well as their cost, performance, and availability.

DoubleO AIPURE AI DOUBLE .O. is an AI automation tool designed for non-developers to easily create powerful AI automations. The tool allows users to give simple instructions, connect tools, and let a team of highly-trained DoubleO AI agents automate complex tasks. It offers pre-built and custom workflows for various teams, such as Sales, Marketing, Product, and Operations. The tool integrates with popular tools like Intercom, Slack, Salesforce, and more, ensuring data security and privacy with end-to-end encryption and compliance with data security standards. Users can benefit from features like automating pre-call prep, analyzing customer feedback, creating launch plans, and maintaining roadmaps.

Hamming is an AI tool designed to help automate voice agent testing and optimization. It offers features such as prompt optimization, automated voice testing, monitoring, and more. The platform allows users to test AI voice agents against simulated users, create optimized prompts, actively monitor AI app usage, and simulate customer calls to identify system gaps. Hamming is trusted by AI-forward enterprises and is built for inbound and outbound agents, including AI appointment scheduling, AI drive-through, AI customer support, AI phone follow-ups, AI personal assistant, and AI coaching and tutoring.

Belva is an AI-powered phone-calling assistant that can make calls on your behalf. With Belva, you can simply state your objective and the AI will make the call for you, providing you with a live transcription of the conversation. Belva's envoys can handle a variety of tasks, from making appointments and reservations to solving customer issues. You can monitor your active calls in real-time or review saved transcripts to collect information from the call. With Belva, you can get off the phone and let the AI do the talking, saving you time and hassle.

New Relic is an AI monitoring platform that offers an all-in-one observability solution for monitoring, debugging, and improving the entire technology stack. With over 30 capabilities and 750+ integrations, New Relic provides the power of AI to help users gain insights and optimize performance across various aspects of their infrastructure, applications, and digital experiences.

Browse AI is an AI-powered tool that allows users to easily extract and monitor data from any website without the need for coding. With prebuilt robots and over 7,000 integrations, users can train robots in minutes to extract specific data, monitor changes, and automate tasks. The tool offers features like data extraction, monitoring, prebuilt robots for popular use cases, and integration with various applications. Browse AI is trusted by over 370,000 individuals and teams for its ease of use, efficiency, and time-saving capabilities.

Arize AI is an AI Observability & LLM Evaluation Platform that helps you monitor, troubleshoot, and evaluate your machine learning models. With Arize, you can catch model issues, troubleshoot root causes, and continuously improve performance. Arize is used by top AI companies to surface, resolve, and improve their models.

Devi is an AI-powered social media lead generation and outreach tool that helps businesses find and engage with potential customers on Facebook, LinkedIn, Twitter, Reddit, and other platforms. It uses artificial intelligence to monitor keywords and identify high-intent leads, and then provides users with tools to reach out to those leads and build relationships. Devi also offers a variety of other features, such as AI-generated content, scheduling, and analytics.

Hexowatch is an AI-powered website monitoring and archiving tool that helps businesses track changes to any website, including visual, content, source code, technology, availability, or price changes. It provides detailed change reports, archives snapshots of pages, and offers side-by-side comparisons and diff reports to highlight changes. Hexowatch also allows users to access monitored data fields as a downloadable CSV file, Google Sheet, RSS feed, or sync any update via Zapier to over 2000 different applications.

AgentOps is a toolkit for evaluating and developing robust and reliable AI agents. It provides benchmarks, observability, and replay analytics to help developers build better agents. AgentOps is open beta and can be signed up for here. Key features of AgentOps include: - Session replays in 3 lines of code: Initialize the AgentOps client and automatically get analytics on every LLM call. - Time travel debugging: (coming soon!) - Agent Arena: (coming soon!) - Callback handlers: AgentOps works seamlessly with applications built using Langchain and LlamaIndex.

tinyllm is a lightweight framework designed for developing, debugging, and monitoring LLM and Agent powered applications at scale. It aims to simplify code while enabling users to create complex agents or LLM workflows in production. The core classes, Function and FunctionStream, standardize and control LLM, ToolStore, and relevant calls for scalable production use. It offers structured handling of function execution, including input/output validation, error handling, evaluation, and more, all while maintaining code readability. Users can create chains with prompts, LLM models, and evaluators in a single file without the need for extensive class definitions or spaghetti code. Additionally, tinyllm integrates with various libraries like Langfuse and provides tools for prompt engineering, observability, logging, and finite state machine design.

Invariant Analyzer is an open-source scanner designed for LLM-based AI agents to find bugs, vulnerabilities, and security threats. It scans agent execution traces to identify issues like looping behavior, data leaks, prompt injections, and unsafe code execution. The tool offers a library of built-in checkers, an expressive policy language, data flow analysis, real-time monitoring, and extensible architecture for custom checkers. It helps developers debug AI agents, scan for security violations, and prevent security issues and data breaches during runtime. The analyzer leverages deep contextual understanding and a purpose-built rule matching engine for security policy enforcement.

Tribe AI is a low code tool designed to rapidly build and coordinate multi-agent teams. It leverages the langgraph framework to customize and coordinate teams of agents, allowing tasks to be split among agents with different strengths for faster and better problem-solving. The tool supports persistent conversations, observability, tool calling, human-in-the-loop functionality, easy deployment with Docker, and multi-tenancy for managing multiple users and teams.

AIlice is a fully autonomous, general-purpose AI agent that aims to create a standalone artificial intelligence assistant, similar to JARVIS, based on the open-source LLM. AIlice achieves this goal by building a "text computer" that uses a Large Language Model (LLM) as its core processor. Currently, AIlice demonstrates proficiency in a range of tasks, including thematic research, coding, system management, literature reviews, and complex hybrid tasks that go beyond these basic capabilities. AIlice has reached near-perfect performance in everyday tasks using GPT-4 and is making strides towards practical application with the latest open-source models. We will ultimately achieve self-evolution of AI agents. That is, AI agents will autonomously build their own feature expansions and new types of agents, unleashing LLM's knowledge and reasoning capabilities into the real world seamlessly.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

Phidata is a framework for building AI Assistants with memory, knowledge, and tools. It enables LLMs to have long-term conversations by storing chat history in a database, provides them with business context by storing information in a vector database, and enables them to take actions like pulling data from an API, sending emails, or querying a database. Memory and knowledge make LLMs smarter, while tools make them autonomous.

Gateway is a tool that streamlines requests to 100+ open & closed source models with a unified API. It is production-ready with support for caching, fallbacks, retries, timeouts, load balancing, and can be edge-deployed for minimum latency. It is blazing fast with a tiny footprint, supports load balancing across multiple models, providers, and keys, ensures app resilience with fallbacks, offers automatic retries with exponential fallbacks, allows configurable request timeouts, supports multimodal routing, and can be extended with plug-in middleware. It is battle-tested over 300B tokens and enterprise-ready for enhanced security, scale, and custom deployments.

Open-Source Evaluation for LLM Applications. `continuous-eval` is an open-source package created for granular and holistic evaluation of GenAI application pipelines. It offers modularized evaluation, a comprehensive metric library covering various LLM use cases, the ability to leverage user feedback in evaluation, and synthetic dataset generation for testing pipelines. Users can define their own metrics by extending the Metric class. The tool allows running evaluation on a pipeline defined with modules and corresponding metrics. Additionally, it provides synthetic data generation capabilities to create user interaction data for evaluation or training purposes.

This repository contains a hand-curated list of great machine (deep) learning resources for Natural Language Processing (NLP) with a focus on Generative Pre-trained Transformer (GPT), Bidirectional Encoder Representations from Transformers (BERT), attention mechanism, Transformer architectures/networks, Chatbot, and transfer learning in NLP.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

Chainlit is an open-source async Python framework which allows developers to build scalable Conversational AI or agentic applications. It enables users to create ChatGPT-like applications, embedded chatbots, custom frontends, and API endpoints. The framework provides features such as multi-modal chats, chain of thought visualization, data persistence, human feedback, and an in-context prompt playground. Chainlit is compatible with various Python programs and libraries, including LangChain, Llama Index, Autogen, OpenAI Assistant, and Haystack. It offers a range of examples and a cookbook to showcase its capabilities and inspire users. Chainlit welcomes contributions and is licensed under the Apache 2.0 license.

Easy, fast, and cheap pretrain, finetune, serving for everyone

DeepFlow is an open-source project that provides deep observability for complex cloud-native and AI applications. It offers Zero Code data collection with eBPF for metrics, distributed tracing, request logs, and function profiling. DeepFlow is integrated with SmartEncoding to achieve Full Stack correlation and efficient access to all observability data. With DeepFlow, cloud-native and AI applications automatically gain deep observability, removing the burden of developers continually instrumenting code and providing monitoring and diagnostic capabilities covering everything from code to infrastructure for DevOps/SRE teams.

AppBuilder SDK is a one-stop development tool for AI native applications, providing basic cloud resources, AI capability engine, Qianfan large model, and related capability components to improve the development efficiency of AI native applications.

Parea AI provides a SDK to evaluate & monitor AI applications. It allows users to test, evaluate, and monitor their AI models by defining and running experiments. The SDK also enables logging and observability for AI applications, as well as deploying prompts to facilitate collaboration between engineers and subject-matter experts. Users can automatically log calls to OpenAI and Anthropic, create hierarchical traces of their applications, and deploy prompts for integration into their applications.

The 'ai-dev-2024-ml-workshop' repository contains materials for the Deploy and Monitor ML Pipelines workshop at the AI_dev 2024 conference in Paris, focusing on deployment designs of machine learning pipelines using open-source applications and free-tier tools. It demonstrates automating data refresh and forecasting using GitHub Actions and Docker, monitoring with MLflow and YData Profiling, and setting up a monitoring dashboard with Quarto doc on GitHub Pages.

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