Best AI tools for< Manage Customer >

ReviewElf is an AI-powered customer review management platform designed to help businesses efficiently handle and respond to customer reviews. The platform offers features such as generating high-quality review responses with a single click, motivating teams with challenges and rewards, assigning reviews to team members, spotting trending complaints, setting targets for teams, and providing a mobile-friendly interface. ReviewElf aims to transform the way businesses manage reviews by leveraging AI technology to enhance brand reputation and customer satisfaction.

Cloodot is an omni-channel customer experience management platform that helps businesses manage customer interactions across multiple channels, including Google Business Messages, Facebook, Instagram, WhatsApp, SMS, and webchat. It offers features such as AI-powered quick responses, custom canned replies, automatic summarization of interactions, customer segmentation, and performance analytics. Cloodot also provides review management tools, allowing businesses to collect and respond to reviews from Google My Business and Facebook.

Customerly is an AI-powered customer service solution that helps businesses automate support tasks, improve response times, and enhance customer satisfaction. It offers a range of features including AI chatbots, AI-powered response generation, global support, and a unified help desk. Customerly's AI capabilities enable it to learn from knowledge bases and canned responses, provide seamless assistance at any conversation stage, simplify complex tasks, and escalate to human agents when necessary.

Nextiva is a Unified Customer Experience Management Platform that offers a wide range of AI-powered solutions to help businesses acquire, retain, and grow their customers. It provides personalized customer experiences across various channels, real-time customer insight, automation, workforce engagement management, and more. Nextiva aims to enhance customer interactions, reduce operational costs, and maximize technology investments through its innovative platform.

Whelp is an omnichannel inbox software that helps businesses connect with customers on Voice, Email, Live Chat, SMS, and WhatsApp for seamless, personalized service. It offers a unified customer view, AI-powered automations, advanced reporting, and customizable communication campaigns. Whelp's platform simplifies the process of managing and responding to customer inquiries and concerns by consolidating all of their interactions and data in one place. It allows businesses to easily customize and automate their communication campaigns, sending bulk messages via WhatsApp, Telegram, Email, and Facebook Messenger. The chatbot builder on this platform makes it easy to design and deploy chatbots that can provide customers with 24/7 service and quick responses to their inquiries and concerns.

Omni Engage is a powerful omnichannel communications software designed to help businesses create meaningful and personalized interactions with their customers. It allows businesses to connect with their audience across multiple channels, including email, social media, and voice, and deliver a consistent and memorable experience for every customer. Omni Engage simplifies customer engagement with its Unified Inbox, which enables agents to handle requests from all channels seamlessly and efficiently. It also offers AI automation with Omni Automate, which streamlines customer interactions by automating routine inquiries and providing rapid response times. With its robust reporting and analytics capabilities, Omni Engage empowers supervisors to measure engagement and performance across all channels, identify areas for improvement, and drive success.

Skyla is an AI-powered customer service chatbot designed specifically for Shopify merchants. It offers instant, 24/7 customer support, personalized interactions, and customizable features to enhance the customer service experience. Skyla is built for speed, security, and performance, allowing businesses to focus on delivering exceptional service and growing their brand. The chatbot is easy to install from the Shopify App Store and provides an intuitive dashboard for monitoring performance and customer interactions.

ZEN AI is a customer service AI application that provides next-generation customer service solutions through advanced algorithms and machine learning. It offers intelligent assistance, comprehensive analytics, and chat histories to enhance customer experience. The application seamlessly integrates with business websites, providing instant on-page customer assistance through a Floating Action Button (FAB), QR codes, and direct URL links. ZEN AI offers flexible pricing options suitable for businesses of all sizes and budgets, with a focus on shaping the future of customer service.

Turtle is an AI-powered customer service chatbot that offers a comprehensive CRM platform for businesses. It enables teams to cover the entire customer journey, collaborate seamlessly, and manage various tasks such as live chat, support tickets, sales funnel, and product analytics on a single platform. With features like secure data storage, cost reduction, and improved customer retention, Turtle aims to streamline customer service operations and enhance user experience.

TarsyAI is an AI tool that allows users to build AI assistants without the need for coding. Users can create customized AI assistants to manage customer support, lead generation, sales, and more. The platform offers features such as training with own data, customizing chat widgets, deploying AI assistants, monitoring and improving performance. TarsyAI supports multiple languages, provides advanced AI instructions, lead generation capabilities, and detailed analytics to enhance user interactions. The tool offers various pricing options to cater to different user needs, with a free trial available for all plans.

Help.center is a customer support knowledge base powered by AI that empowers businesses to reduce support tickets significantly and help more customers faster. It offers AI chatbot and knowledge base features to enable self-service for customers, manage customer conversations efficiently, and improve customer satisfaction rates. The application is designed to provide 24x7 support, multilingual assistance, and automatic learning capabilities. Help.center is trusted by over 500 companies and offers a user-friendly interface for easy integration into product ecosystems.

DOO is an AI-powered customer experience platform that helps businesses automate interactions, personalize engagement, and scale customer service effortlessly across all channels. It seamlessly connects, customizes, and optimizes every interaction, bringing all customer conversations into one place. With features like automated responses, unified inbox, multi-channel integration, control tower, and analytics hub, DOO empowers businesses to elevate customer experience and optimize customer satisfaction. The platform enables quick, personalized responses, centralizes conversations, enhances team productivity, provides data insights, and offers personalized engagement. DOO is designed to transform customer experience through AI technology, offering significant growth, efficiency, and revenue benefits.

OvationCXM is a Customer Experience Management (CXM) platform that helps businesses manage customer journeys, ecosystems, and AI. It provides tools to orchestrate customer relationships from beginning to end, connecting partners and AI to deliver smooth, AI-powered customer journeys. The platform offers features like designing and managing customer journeys in real-time, guiding CX across multiple providers, and embedding intelligence and automation. OvationCXM is used across various industries like Financial Services, Tech & Telecom, Healthcare, and Retail to drive deposits, retention, revenue, and personalized shopper experiences at scale.

Supermoon is an AI-powered E-Commerce & Customer Service Communication Management Software that simplifies customer support by leveraging the power of AI. It offers features such as Shared Inbox, Live Chat, Smart Contact Form, Omnichannel Inbox, AI Customization, Shopify integration, Team Chat, and CRM capabilities. Supermoon's AI assistant provides automatic reply suggestions, message summaries, sentiment analysis, and personalized responses to customer inquiries, enhancing customer service efficiency and satisfaction.

TalkbackAi is a Chrome browser extension that automates customer feedback responses using artificial intelligence. It allows users to define their brand voice, generate unique replies tailored to their style, and customize responses before using them. The extension integrates with various systems, making it easy to respond to reviews from different platforms. TalkbackAi is designed to save time and improve the efficiency of customer support teams and businesses.

Automi is an AI-powered platform that helps businesses automate their customer service and support operations. It uses natural language processing (NLP) and machine learning (ML) to understand customer queries and provide relevant answers. Automi also offers a range of features to help businesses manage their customer interactions, including a knowledge base, ticketing system, and live chat.

Contlo is an AI-powered marketing platform that helps businesses create personalized campaigns and automated customer journeys across multiple channels, including email, SMS, WhatsApp, web push, and social media. It also offers features such as audience management, data collection, and business insights.

Kustomer is an AI-powered customer service CRM platform that helps businesses provide personalized and efficient support to their customers. It offers a range of features, including a unified customer view, proactive support, AI-powered chatbots, and self-service options. Kustomer is trusted by some of the world's most innovative brands, including Airbnb, Spotify, and Uber.

Signum.AI is a sales intelligence platform that uses artificial intelligence (AI) to help businesses identify customers who are ready to buy. The platform tracks key customer behaviors, such as social media engagement, job changes, product launches, and keyword mentions, to identify the best time to reach out to them. Signum.AI also provides personalized recommendations on how to approach each customer, based on their individual needs and interests.

Tidio is a customer service platform that offers a range of features to help businesses improve their customer interactions. These features include live chat, chatbots, email marketing, and knowledge base. Tidio is designed to be easy to use and affordable, making it a great option for businesses of all sizes.

Tiledesk is an open-source live chat platform with integrated chatbots written in Node.js and Express. It is designed to be a multi-channel platform for web, Android, and iOS, and it can be used to increase sales or provide post-sales customer service. Tiledesk's chatbot technology allows for automation of conversations, and it also provides APIs and webhooks for connecting external applications. Additionally, it offers a marketplace for apps and features such as CRM, ticketing, and data export.

OpenKF (Open Knowledge Flow) is an online intelligent customer service system. It is an open-source customer service system based on OpenIM, supporting LLM (Local Knowledgebase) customer service and multi-channel customer service. It is easy to integrate with third-party systems, deploy, and perform secondary development. The system provides features like login page, config page, dashboard page, platform page, and session page. Users can quickly get started with OpenKF by following the installation and run instructions. The architecture follows MVC design with a standardized directory structure. The community encourages involvement through community meetings, contributions, and development. OpenKF is licensed under the Apache 2.0 license.

FastWiki is an enterprise-level artificial intelligence customer service management system. It is a high-performance knowledge base system designed for large-scale information retrieval and intelligent search. Leveraging Microsoft's Semantic Kernel for deep learning and natural language processing, combined with .NET 8 and React framework, it provides an efficient, user-friendly, and scalable intelligent vector search platform. The system aims to offer an intelligent search solution that can understand and process complex queries, assisting users in quickly and accurately obtaining the needed information.

ChatFAQ is an open-source comprehensive platform for creating a wide variety of chatbots: generic ones, business-trained, or even capable of redirecting requests to human operators. It includes a specialized NLP/NLG engine based on a RAG architecture and customized chat widgets, ensuring a tailored experience for users and avoiding vendor lock-in.

ChatGPT-On-CS is an intelligent chatbot tool based on large models, supporting various platforms like WeChat, Taobao, Bilibili, Douyin, Weibo, and more. It can handle text, voice, and image inputs, access external resources through plugins, and customize enterprise AI applications based on proprietary knowledge bases. Users can set custom replies, utilize ChatGPT interface for intelligent responses, send images and binary files, and create personalized chatbots using knowledge base files. The tool also features platform-specific plugin systems for accessing external resources and supports enterprise AI applications customization.

ChatBook provides a one-stop AI service, including basic AI dialogue, AI role agents, AI customer service, AI knowledge base, AI mind map generation, and AI PPTX generation. Users can define AI workflows freely to handle more complex business scenarios. The backend uses serverless functions with data stored in the ./data directory. The tool allows administrators to manage knowledge bases, configure keys, and review user registrations. Normal users can directly use AI models and knowledge bases after registration. The technology stack includes LLM models like Langchain, Pinecone, OpenAi, Gemini, Baidu Wenxin, Node Express for backend, and React, NextJS, MUI for frontend.

Nile is a serverless Postgres database designed for modern SaaS applications. It virtualizes tenants/customers/organizations into Postgres to enable native tenant data isolation, performance isolation, per-tenant backups, and tenant placement on shared or dedicated compute globally. With Nile, you can manage multiple tenants effortlessly, without complex permissions or buggy scripts. Additionally, it offers opt-in user management capabilities, customer-specific vector embeddings, and instant tenant admin dashboards. Built for the cloud, Nile provides a true serverless experience with effortless scaling.

Aimeos JQAdm is a VueJS and Bootstrap based admin backend for Aimeos. It provides a user-friendly interface for managing your Aimeos e-commerce website. With Aimeos JQAdm, you can easily add, edit, and delete products, categories, orders, and customers. You can also manage your website's settings, such as payment methods, shipping methods, and taxes. Aimeos JQAdm is a powerful and easy-to-use tool that can help you manage your Aimeos website more efficiently.

Call Center AI is an AI-powered call center solution that leverages Azure and OpenAI GPT. It is a proof of concept demonstrating the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI to build an automated call center solution. The project showcases features like accessing claims on a public website, customer conversation history, language change during conversation, bot interaction via phone number, multiple voice tones, lexicon understanding, todo list creation, customizable prompts, content filtering, GPT-4 Turbo for customer requests, specific data schema for claims, documentation database access, SMS report sending, conversation resumption, and more. The system architecture includes components like RAG AI Search, SMS gateway, call gateway, moderation, Cosmos DB, event broker, GPT-4 Turbo, Redis cache, translation service, and more. The tool can be deployed remotely using GitHub Actions and locally with prerequisites like Azure environment setup, configuration file creation, and resource hosting. Advanced usage includes custom training data with AI Search, prompt customization, language customization, moderation level customization, claim data schema customization, OpenAI compatible model usage for the LLM, and Twilio integration for SMS.

Panora is an open-source unified API tool that allows users to easily integrate and interact with various software platforms. It provides features like Magic Links for data access, Custom Fields for specific data points, Passthrough Requests for interacting with other platforms, and Webhooks for receiving normalized data. The tool supports integrations with CRM, Ticketing, ATS, HRIS, File Storage, Ecommerce, and more. Users can easily manage contacts, deals, notes, engagements, tasks, users, companies, and other data across different platforms. Panora aims to simplify data management and streamline workflows for businesses.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

AzureOpenAI-with-APIM is a repository that provides a one-button deploy solution for Azure API Management (APIM), Key Vault, and Log Analytics to work seamlessly with Azure OpenAI endpoints. It enables organizations to scale and manage their Azure OpenAI service efficiently by issuing subscription keys via APIM, delivering usage metrics, and implementing policies for access control and cost management. The repository offers detailed guidance on implementing APIM to enhance Azure OpenAI resiliency, scalability, performance, monitoring, and chargeback capabilities.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

Emohaa AI Free API is a free API that allows you to access the Emohaa AI chatbot. Emohaa AI is a powerful chatbot that can understand and respond to a wide range of natural language queries. It can be used for a variety of purposes, such as customer service, information retrieval, and language translation. The Emohaa AI Free API is easy to use and can be integrated into any application. It is a great way to add AI capabilities to your projects without having to build your own chatbot from scratch.

Ryoma is an AI Powered Data Agent framework that offers a comprehensive solution for data analysis, engineering, and visualization. It leverages cutting-edge technologies like Langchain, Reflex, Apache Arrow, Jupyter Ai Magics, Amundsen, Ibis, and Feast to provide seamless integration of language models, build interactive web applications, handle in-memory data efficiently, work with AI models, and manage machine learning features in production. Ryoma also supports various data sources like Snowflake, Sqlite, BigQuery, Postgres, MySQL, and different engines like Apache Spark and Apache Flink. The tool enables users to connect to databases, run SQL queries, and interact with data and AI models through a user-friendly UI called Ryoma Lab.

This repository contains notebooks, code samples, sample apps, and other resources that demonstrate how to use, develop and manage generative AI workflows using Generative AI on Google Cloud, powered by Vertex AI. For more Vertex AI samples, please visit the Vertex AI samples Github repository.

Contoso Chat is a Python sample demonstrating how to build, evaluate, and deploy a retail copilot application with Azure AI Studio using Promptflow with Prompty assets. The sample implements a Retrieval Augmented Generation approach to answer customer queries based on the company's product catalog and customer purchase history. It utilizes Azure AI Search, Azure Cosmos DB, Azure OpenAI, text-embeddings-ada-002, and GPT models for vectorizing user queries, AI-assisted evaluation, and generating chat responses. By exploring this sample, users can learn to build a retail copilot application, define prompts using Prompty, design, run & evaluate a copilot using Promptflow, provision and deploy the solution to Azure using the Azure Developer CLI, and understand Responsible AI practices for evaluation and content safety.

The W3C Cognitive AI Community Group focuses on advancing Cognitive AI through collaboration on defining use cases, open source implementations, and application areas. The group aims to demonstrate the potential of Cognitive AI in various domains such as customer services, healthcare, cybersecurity, online learning, autonomous vehicles, manufacturing, and web search. They work on formal specifications for chunk data and rules, plausible knowledge notation, and neural networks for human-like AI. The group positions Cognitive AI as a combination of symbolic and statistical approaches inspired by human thought processes. They address research challenges including mimicry, emotional intelligence, natural language processing, and common sense reasoning. The long-term goal is to develop cognitive agents that are knowledgeable, creative, collaborative, empathic, and multilingual, capable of continual learning and self-awareness.

QA-Pilot is an interactive chat project that leverages online/local LLM for rapid understanding and navigation of GitHub code repository. It allows users to chat with GitHub public repositories using a git clone approach, store chat history, configure settings easily, manage multiple chat sessions, and quickly locate sessions with a search function. The tool integrates with `codegraph` to view Python files and supports various LLM models such as ollama, openai, mistralai, and localai. The project is continuously updated with new features and improvements, such as converting from `flask` to `fastapi`, adding `localai` API support, and upgrading dependencies like `langchain` and `Streamlit` to enhance performance.

Ollama4j is a Java library that serves as a wrapper or binding for the Ollama server. It allows users to communicate with the Ollama server and manage models for various deployment scenarios. The library provides APIs for interacting with Ollama, generating fake data, testing UI interactions, translating messages, and building web UIs. Users can easily integrate Ollama4j into their Java projects to leverage the functionalities offered by the Ollama server.

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