Best AI tools for< Manage Customer Interactions >

Cloodot is an omni-channel customer experience management platform that helps businesses manage customer interactions across multiple channels, including Google Business Messages, Facebook, Instagram, WhatsApp, SMS, and webchat. It offers features such as AI-powered quick responses, custom canned replies, automatic summarization of interactions, customer segmentation, and performance analytics. Cloodot also provides review management tools, allowing businesses to collect and respond to reviews from Google My Business and Facebook.

Omni Engage is a powerful omnichannel communications software designed to help businesses create meaningful and personalized interactions with their customers. It allows businesses to connect with their audience across multiple channels, including email, social media, and voice, and deliver a consistent and memorable experience for every customer. Omni Engage simplifies customer engagement with its Unified Inbox, which enables agents to handle requests from all channels seamlessly and efficiently. It also offers AI automation with Omni Automate, which streamlines customer interactions by automating routine inquiries and providing rapid response times. With its robust reporting and analytics capabilities, Omni Engage empowers supervisors to measure engagement and performance across all channels, identify areas for improvement, and drive success.

Nextiva is a Unified Customer Experience Management Platform that offers a wide range of AI-powered solutions to help businesses acquire, retain, and grow their customers. It provides personalized customer experiences across various channels, real-time customer insight, automation, workforce engagement management, and more. Nextiva aims to enhance customer interactions, reduce operational costs, and maximize technology investments through its innovative platform.

ZEN AI is a customer service AI application that provides next-generation customer service solutions through advanced algorithms and machine learning. It offers intelligent assistance, comprehensive analytics, and chat histories to enhance customer experience. The application seamlessly integrates with business websites, providing instant on-page customer assistance through a Floating Action Button (FAB), QR codes, and direct URL links. ZEN AI offers flexible pricing options suitable for businesses of all sizes and budgets, with a focus on shaping the future of customer service.

DOO is an AI-powered customer experience platform that helps businesses automate interactions, personalize engagement, and scale customer service effortlessly across all channels. It seamlessly connects, customizes, and optimizes every interaction, bringing all customer conversations into one place. With features like automated responses, unified inbox, multi-channel integration, control tower, and analytics hub, DOO empowers businesses to elevate customer experience and optimize customer satisfaction. The platform enables quick, personalized responses, centralizes conversations, enhances team productivity, provides data insights, and offers personalized engagement. DOO is designed to transform customer experience through AI technology, offering significant growth, efficiency, and revenue benefits.

OvationCXM is a Customer Experience Management (CXM) platform that helps businesses manage customer journeys, ecosystems, and AI. It provides tools to orchestrate customer relationships from beginning to end, connecting partners and AI to deliver smooth, AI-powered customer journeys. The platform offers features like designing and managing customer journeys in real-time, guiding CX across multiple providers, and embedding intelligence and automation. OvationCXM is used across various industries like Financial Services, Tech & Telecom, Healthcare, and Retail to drive deposits, retention, revenue, and personalized shopper experiences at scale.

CX Genie is an AI-powered customer support platform that offers a comprehensive solution for businesses seeking to enhance their customer support operations. It leverages advanced AI technology to deliver smarter, faster, and more accurate customer support, including AI chatbots, help desk management, workflow automation, product data synchronization, and ticket management. With features like seamless integrations, customizable plans, and a user-friendly interface, CX Genie aims to provide outstanding customer support and drive business growth.

Automi is an AI-powered platform that helps businesses automate their customer service and support operations. It uses natural language processing (NLP) and machine learning (ML) to understand customer queries and provide relevant answers. Automi also offers a range of features to help businesses manage their customer interactions, including a knowledge base, ticketing system, and live chat.

Kustomer is an AI-powered customer service CRM platform that helps businesses provide personalized and efficient support to their customers. It offers a range of features, including a unified customer view, proactive support, AI-powered chatbots, and self-service options. Kustomer is trusted by some of the world's most innovative brands, including Airbnb, Spotify, and Uber.

NICE CXone is a leading customer experience (CX) AI platform that helps organizations deliver exceptional customer experiences. With its unified interaction-centric platform, rich CX capabilities, and AI purpose-built for CX, NICE CXone empowers businesses to optimize and scale their CX operations, boost efficiency, and strengthen brand value.

Skyla is an AI-powered customer service chatbot designed specifically for Shopify merchants. It offers instant, 24/7 customer support, personalized interactions, and customizable features to enhance the customer service experience. Skyla is built for speed, security, and performance, allowing businesses to focus on delivering exceptional service and growing their brand. The chatbot is easy to install from the Shopify App Store and provides an intuitive dashboard for monitoring performance and customer interactions.

Ticket AI is a Discord bot that automates customer support by answering tickets with AI. It simplifies support by allowing users to upload training data, such as support documents, and then using that data to answer customer questions. Ticket AI is easy to use, with no coding experience required, and it offers features such as custom support channels, ephemeral replies, and 24/7 availability. With Ticket AI, businesses can save time and improve the efficiency of their customer support.

Tidio is a customer service platform that offers a range of features to help businesses improve their customer interactions. These features include live chat, chatbots, email marketing, and knowledge base. Tidio is designed to be easy to use and affordable, making it a great option for businesses of all sizes.

Social Intents is a live chat and AI chatbot solution that helps businesses provide real-time customer support, generate leads, and automate sales processes. It integrates with popular communication platforms such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex, allowing businesses to manage customer interactions from a single dashboard. Social Intents also offers pre-trained ChatGPT chatbots that can be customized to handle specific customer queries and provide personalized responses. With its advanced features and integrations, Social Intents aims to enhance customer engagement, reduce support costs, and drive sales for businesses.

Omnichat Blog 2.0 is an AI-powered platform that offers omnichannel messaging solutions for businesses, enabling seamless communication with customers across various messaging channels such as WhatsApp, Facebook Messenger, Instagram, LINE, and WeChat. The platform provides features like automated messaging, chatbot development, personalized customer interactions, and integration of messaging channels into existing systems. With a focus on enhancing customer communication and driving growth, Omnichat helps businesses improve sales, customer satisfaction, and marketing strategies.

Atomico is an AI-first CRM platform that facilitates communication between businesses and their customers across various channels. The platform aims to simplify interactions with businesses by providing a seamless and contextual communication experience. Atomico focuses on empowering workers and enhancing productivity through digital transformation, leveraging technology to drive innovation in various industries.

Wati is a business messaging solution that allows businesses to communicate with their customers through WhatsApp. It offers a range of features such as broadcast messaging, chatbots, and integrations with other business tools. Wati is designed to help businesses improve their customer service, sales, and marketing efforts.

Zaia is an AI tool designed to automate support and sales processes using Autonomous Artificial Intelligence Agents. It enables businesses to enhance customer interactions and streamline sales operations through intelligent automation. With Zaia, companies can leverage AI technology to provide efficient and personalized customer service, leading to improved customer satisfaction and increased sales revenue.

Socialvar Ltd is a leading marketing platform offering cloud software products for businesses. Their full-stack social media solution includes features like scheduling and publishing social media posts, email marketing, and SMS campaigns. Additionally, they provide a WhatsApp marketing solution to help businesses automate customer interactions. Socialvar aims to streamline marketing efforts, increase sales, and reach more customers through automation and targeted messaging.

RAGnexus is a company that specializes in creating personalized AI assistants using RAG (Retriever-Augmented Generation) technology. Their assistants are designed to provide highly personalized and contextually relevant responses to clients' individual needs. RAGnexus uses private information provided by customers to ensure that responses are accurate and tailored to each specific use case. Retriever-Augmented Generation (RAG) technology uses a two-step approach for generating responses: first, it retrieves relevant information from a database, and then it uses that information to generate accurate and context-specific answers.

Tiledesk is an open-source live chat platform with integrated chatbots written in Node.js and Express. It is designed to be a multi-channel platform for web, Android, and iOS, and it can be used to increase sales or provide post-sales customer service. Tiledesk's chatbot technology allows for automation of conversations, and it also provides APIs and webhooks for connecting external applications. Additionally, it offers a marketplace for apps and features such as CRM, ticketing, and data export.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

Call Center AI is an AI-powered call center solution that leverages Azure and OpenAI GPT. It is a proof of concept demonstrating the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI to build an automated call center solution. The project showcases features like accessing claims on a public website, customer conversation history, language change during conversation, bot interaction via phone number, multiple voice tones, lexicon understanding, todo list creation, customizable prompts, content filtering, GPT-4 Turbo for customer requests, specific data schema for claims, documentation database access, SMS report sending, conversation resumption, and more. The system architecture includes components like RAG AI Search, SMS gateway, call gateway, moderation, Cosmos DB, event broker, GPT-4 Turbo, Redis cache, translation service, and more. The tool can be deployed remotely using GitHub Actions and locally with prerequisites like Azure environment setup, configuration file creation, and resource hosting. Advanced usage includes custom training data with AI Search, prompt customization, language customization, moderation level customization, claim data schema customization, OpenAI compatible model usage for the LLM, and Twilio integration for SMS.

Claude Memory is a Chrome extension that enhances interactions with Claude by storing and retrieving important information from conversations, making interactions personalized and context-aware. It allows users to easily manage and organize stored information, with seamless integration with the Claude AI interface.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

TEN Framework, short for Transformative Extensions Network, is the world's first real-time multimodal AI agent framework. It offers native support for high-performance, real-time multimodal interactions, supports multiple languages and platforms, enables edge-cloud integration, provides flexibility beyond model limitations, and allows for real-time agent state management. The framework facilitates the development of complex AI applications that transcend the limitations of large models by offering a drag-and-drop programming approach. It is suitable for scenarios like simultaneous interpretation, speech-to-text conversion, multilingual chat rooms, audio interaction, and audio-visual interaction.

Call GPT is a voice application that utilizes Deepgram for Speech to Text, elevenlabs for Text to Speech, and OpenAI for GPT prompt completion. It allows users to chat with ChatGPT on the phone, providing better transcription, understanding, and speaking capabilities than traditional IVR systems. The app returns responses with low latency, allows user interruptions, maintains chat history, and enables GPT to call external tools. It coordinates data flow between Deepgram, OpenAI, ElevenLabs, and Twilio Media Streams, enhancing voice interactions.

HumanLayer is a Python toolkit designed to enable AI agents to interact with humans in tool-based and asynchronous workflows. By incorporating humans-in-the-loop, agentic tools can access more powerful and meaningful tasks. The toolkit provides features like requiring human approval for function calls, human as a tool for contacting humans, omni-channel contact capabilities, granular routing, and support for various LLMs and orchestration frameworks. HumanLayer aims to ensure human oversight of high-stakes function calls, making AI agents more reliable and safe in executing impactful tasks.

Multi-Agent Orchestrator is a flexible and powerful framework for managing multiple AI agents and handling complex conversations. It intelligently routes queries to the most suitable agent based on context and content, supports dual language implementation in Python and TypeScript, offers flexible agent responses, context management across agents, extensible architecture for customization, universal deployment options, and pre-built agents and classifiers. It is suitable for various applications, from simple chatbots to sophisticated AI systems, accommodating diverse requirements and scaling efficiently.

Mem0 is a tool that provides a smart, self-improving memory layer for Large Language Models, enabling personalized AI experiences across applications. It offers persistent memory for users, sessions, and agents, self-improving personalization, a simple API for easy integration, and cross-platform consistency. Users can store memories, retrieve memories, search for related memories, update memories, get the history of a memory, and delete memories using Mem0. It is designed to enhance AI experiences by enabling long-term memory storage and retrieval.

Awesome AI is a curated list of artificial intelligence resources including courses, tools, apps, and open-source projects. It covers a wide range of topics such as machine learning, deep learning, natural language processing, robotics, conversational interfaces, data science, and more. The repository serves as a comprehensive guide for individuals interested in exploring the field of artificial intelligence and its applications across various domains.

A curated list of Generative AI projects, tools, artworks, and models

Awesome AI Tools is a curated list of popular tools and resources for artificial intelligence enthusiasts. It includes a wide range of tools such as machine learning libraries, deep learning frameworks, data visualization tools, and natural language processing resources. Whether you are a beginner or an experienced AI practitioner, this repository aims to provide you with a comprehensive collection of tools to enhance your AI projects and research. Explore the list to discover new tools, stay updated with the latest advancements in AI technology, and find the right resources to support your AI endeavors.

Your go-to expert for all things HubSpot, from basic tool use to advanced API coding.

I assist in refining sales strategies.

AI language model specializing in orchestrating human-AI interactions

Drives client retention, renewals, upsells and client satisfaction.

A social media user who reacts strongly to critical posts.

Enhances customer loyalty and reduces churn rates.

Prompt Engineer automatically enhances the prompt, autonomously reasons based on that prompt, and generates exceptional responses.

実践スキル向上のための対話型学習アシスタント　　　　　　　　　（Interactive learning assistant to improve practical skills）

Offering guidance on improving social interactions with empathetic, respectful, and effective communication strategies.

RISEN Prompt Engineer GPT streamlines AI interactions by applying the RISEN framework, focusing on specific, structured prompts for targeted, creative responses. This method improves the precision of AI-generated answers, ensuring they meet user expectations effectively.

Harness the power of AI to revolutionize your content strategy, engage in meaningful interactions, and unlock new opportunities for personal and business financial growth on the Mars Platform.

A GPT agent specializing in humor, adept at crafting jokes and puns relevant to user interactions.

Strengthens business relationships through client interaction and feedback analysis.

A specialist in explaining social cues and cultural norms for clarity in conversations

Embrace the humor and dynamics of 'Seinfeld' with Seinfeld Squad Bot, featuring Jerry, Elaine, George, and Kramer in engaging, character-true dialogues. A personalized, humorous digital companion capturing the essence of the iconic sitcom for lively interactions and connection.

Hey there! Gigi Hadid checking in. Want the lowdown on my Instagram life, like recent follows, likes, and who I've been chatting with the most? You're in the perfect spot.

Wrong answers of the highest quality

Elaya 2 - cold-calling

Accessible expert in GPT interaction analysis

Your gateway to delightful discoveries and joyous surprises, sparking creativity and companionship in every interaction.