
SupportLogic
Elevate Your Support Experience

SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. It offers a range of features, including sentiment analysis, backlog management, intelligent case routing, proactive alerts, swarming and collaboration, account health management, customer support analytics, text analytics, SLA/SLO management, quality monitoring and coaching, agent productivity, and translation. SupportLogic integrates with existing ticketing systems and apps, and can be implemented within 45 days.
For Tasks:
Click tags to check more tools for each tasksFor Jobs:
Features
- Sentiment analysis
- Backlog management
- Intelligent case routing
- Proactive alerts
- Swarming and collaboration
- Account health management
- Customer support analytics
- Text analytics
- SLA/SLO management
- Quality monitoring and coaching
- Agent productivity
- Translation
Advantages
- Predicts and prevents escalations
- Uncovers the voice of the customer
- Improves support response time
- Reduces time to resolution
- Improves customer satisfaction
- Increases agent productivity
- Provides real-time visibility into support operations
- Integrates with existing systems
- Easy to implement
Disadvantages
- Can be expensive
- Requires a significant investment in training and onboarding
- May not be suitable for all businesses
Frequently Asked Questions
-
Q:What is SupportLogic?
A:SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. -
Q:What are the benefits of using SupportLogic?
A:SupportLogic can help businesses improve their customer support operations in a number of ways, including predicting and preventing escalations, uncovering the voice of the customer, improving support response time, reducing time to resolution, improving customer satisfaction, increasing agent productivity, providing real-time visibility into support operations, integrating with existing systems, and being easy to implement. -
Q:How much does SupportLogic cost?
A:SupportLogic pricing is based on a number of factors, including the number of support agents, the number of support cases, and the level of support required. Please contact SupportLogic for a quote. -
Q:How do I get started with SupportLogic?
A:You can sign up for a free trial of SupportLogic at https://www.supportlogic.com/free-trial/.
Alternative AI tools for SupportLogic
Similar sites

SupportLogic
SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. It offers a range of features, including sentiment analysis, backlog management, intelligent case routing, proactive alerts, swarming and collaboration, account health management, customer support analytics, text analytics, SLA/SLO management, quality monitoring and coaching, agent productivity, and translation. SupportLogic integrates with existing ticketing systems and apps, and can be implemented within 45 days.

Cohere
Cohere is a customer support platform that uses AI to help businesses resolve tickets faster and reduce costs. It offers a range of features, including automated ticket resolution, personalized answers, step-by-step guidance, and advanced analytics. Cohere integrates with existing support resources and can be implemented quickly and easily. It has been used by leading companies to achieve industry-leading outcomes, including Ramp, Loom, Rippling, OpenPhone, Flock Safety, and Podium.

expert.ai
expert.ai is an AI platform that offers natural language technologies and responsible AI integrations across various industries such as insurance, banking, publishing, and more. The platform helps streamline operations, extract critical data, drive revelations, ensure compliance, and deliver key information for businesses. With a focus on responsible AI, expert.ai provides solutions for insurers, pharmaceuticals, publishers, and financial services companies to reduce errors, save time, lower costs, and accelerate intelligent process automation.

EdgeTier
EdgeTier is a customer engagement platform that uses AI to improve the efficiency and quality of customer interactions. It offers a range of features, including real-time trend detection, agent quality assessment, and personalized agent prompts. EdgeTier is used by a variety of businesses, including retail, travel, gaming, and utilities, to improve customer satisfaction and drive retention.

ClearPoint
ClearPoint is a strategic planning and execution software designed to drive change and streamline strategy for organizations of all sizes. It offers a robust platform with features such as data collection automation, extensive integrations, customized reporting, data security, artificial intelligence capabilities, analytics, automation, and real-time collaboration. ClearPoint provides solutions for strategy planning, business reporting, OKR management, organizational alignment, project management, and data visualization. The application is known for its user-friendly interface, flexibility, and ability to support any strategic framework or reporting structure. With over 12,000 users worldwide, ClearPoint is a trusted partner in strategy execution, offering personalized support and guidance from strategy experts. Powered by process automation and AI, ClearPoint helps organizations achieve their goals faster and more efficiently from one centralized platform.

Revealr
Revealr is an AI-powered application that focuses on digitalization for business documents. It offers solutions for transforming, complying, and managing various types of documents using AI technology. Revealr helps organizations unlock knowledge from Word and PDF documents, leverage SharePoint investments, and apply AI in a trusted ecosystem to analyze and explain content. The application aims to deliver real-time access to policies and procedures, reduce costs and risks associated with managing brand portfolios, and empower remote workforces with secure information access. Revealr caters to industries such as financial services, government, insurance, and legal sectors, providing digital solutions to improve compliance, reduce risk, and enhance customer experience.

Paymefy
Paymefy is a platform designed to optimize debt management by providing digital solutions to streamline and secure the payment process for businesses. It offers features such as Customer Journey optimization, User Behaviours analysis, Payment Gateways integration, and Payment flexibilizations. Paymefy aims to help businesses accelerate collections, reduce payment delays, and improve accounts receivable management through automation, segmentation, and control of the entire billing cycle. It caters to various industries like Utility, Telecommunications, Financial, and others, providing tailored solutions for CFOs, Controllers, AR Managers, and Financial Operations. The platform leverages advanced Artificial Intelligence to deliver personalized payment experiences, increase payment rates, and ensure brand consistency. Paymefy also emphasizes data security, collaboration tools, mobile app access, and maintenance for a seamless user experience.

Kumo
Kumo is an AI-powered platform that helps businesses personalize customer experiences, acquire new customers, understand customer behavior, improve planning and monitoring, resolve data inconsistencies, fight fraud and abuse, detect money laundering, and empower data scientists with advanced techniques. It offers cutting-edge solutions for various AI and machine learning tasks, such as predictive modeling, anomaly detection, entity resolution, and graph embeddings. Kumo's capabilities are designed to enhance customer interactions, optimize marketing campaigns, and provide valuable insights for businesses across different industries.

TAZI
TAZI is an AI platform that provides explanations to business users on data, models, and results, allowing them to take actions or update data/models based on insights. It offers adaptive business solutions for growth, with features like GenAI AutoML, continuous self-learning, MLOps, security integrations, and solutions tailored for various industries and use cases. TAZI is known for its explainable and adaptive nature, delivering rapid value and scaling efficiently for enterprise-wide collaboration. The platform empowers businesses with AI technology to boost loyalty, predict churn, increase demand and revenue, and stay ahead of fraud.

Zetabot
Zetabot is an advanced AI chatbot designed to streamline customer support operations, reduce costs, and enhance customer experiences for businesses. By leveraging cutting-edge artificial intelligence technology, Zetabot revolutionizes how businesses interact with customers, leading to long-term cost savings, increased productivity, and improved efficiency. The chatbot is available 24/7, providing instant assistance and consistent responses to build trust and loyalty. Zetabot offers personalized solutions, automation of repetitive tasks, and continuous learning from customer interactions to deliver exceptional customer service.

Alltius
Alltius is an AI platform that offers conversational AI agents for sales and support solutions in industries such as insurance, financial services, banking, SaaS, and industrial sectors. It provides personalized storytelling, instant help, and support for users, sales reps, and field staff. Alltius aims to redefine customer experiences by providing accurate responses, in-depth answers, and ensuring data privacy and security. The platform is designed to enhance customer interactions, increase sales conversions, and resolve customer queries efficiently.

SAS Blogs
SAS Blogs is an AI tool that offers a platform for advanced analytics, artificial intelligence, and machine learning. It provides insights and resources on various topics such as customer intelligence, data management, risk management, and programming tips. The platform caters to a wide range of industries including banking, healthcare, manufacturing, and sports. Users can access a wealth of information, articles, and events related to SAS software and applications.

Nanonets
Nanonets is an AI-powered intelligent document processing and workflow automation platform that offers data capture for various documents like invoices, bills of lading, purchase orders, passports, ID cards, bank statements, and receipts. It provides document and email workflows, AP automation, financial reconciliation, and AI agents across different functions such as finance & accounting, supply chain & operations, human resources, customer support, and legal, catering to industries like banking & finance, insurance, healthcare, logistics, and commercial real estate. Nanonets helps automate complex business processes with AI, extract valuable information from unstructured data, and make faster, more informed decisions.

PwC
PwC is a global network of professional services firms that provides assurance, tax, and consulting services to businesses and individuals. The company has a strong focus on artificial intelligence (AI) and its potential to transform the way businesses operate. PwC's AI-powered solutions help clients improve efficiency, reduce costs, and make better decisions.

Haast
Haast is a marketing and content compliance platform that leverages unrivalled AI technology to help marketing, content, legal, and compliance teams streamline their approval processes, reduce risks, and save time. The platform offers features such as instant feedback, multi-modal coverage, and peace of mind by reducing the risk of brand damage and fines. Haast is designed to make compliance processes more efficient and effective, allowing teams to focus on value-adding work they enjoy.

Doxel
Doxel is an AI-powered construction progress tracking tool that provides a comprehensive solution for stakeholders in various industries. It automates progress tracking, reduces schedule risks, and speeds up construction processes by capturing and analyzing detailed data using advanced image recognition technology. Doxel offers powerful tools for both office and field use, enabling project leaders to mitigate risks, increase reliability, and predictability. With its objective visibility and automation features, Doxel helps stakeholders save time, make informed decisions, and improve project efficiency.
For similar tasks

VOC AI
VOC AI is an AI-powered platform that offers unified customer experience management solutions. It combines customer insights with Solvea-AI agent excellence to provide E-commerce businesses with tools for customer support, Amazon product research, and sales trend analysis. The platform aims to drive customer growth and retention by delivering instant 24/7 support and helping businesses find profitable products to scale their operations.

Momentum AI
Momentum AI is an enterprise listening platform that offers AI-driven agents to assist modern revenue teams in deal execution, customer retention, coaching, and AI CRO. The application integrates with various team tools to automate processes and streamline workflows. Momentum's AI agents organize conversations into insights, empowering teams to collaborate, prioritize, close deals, and expand business seamlessly. The platform provides features such as MEDDPIC Autopilot, AI Summaries, Tasks + Emails, Churn Risk Signals, Sentiment Analysis, and more to enhance sales and customer success strategies.

Feelsy
Feelsy is a social media sentiment analysis tool that helps businesses understand how their audience feels about their content. With Feelsy, businesses can track the sentiment of their Instagram comments in real-time, identify the content that resonates most with their audience, and measure the effectiveness of their social media campaigns.

SupportLogic
SupportLogic is a cloud-based support experience management platform that uses AI to help businesses improve their customer support operations. The platform provides a range of features, including sentiment analysis, case routing, and quality monitoring, that can help businesses to identify and resolve customer issues quickly and efficiently. SupportLogic also offers a number of integrations with popular CRM and ticketing systems, making it easy to implement and use.

SupportLogic
SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. It offers a range of features, including sentiment analysis, backlog management, intelligent case routing, proactive alerts, swarming and collaboration, account health management, customer support analytics, text analytics, SLA/SLO management, quality monitoring and coaching, agent productivity, and translation. SupportLogic integrates with existing ticketing systems and apps, and can be implemented within 45 days.
For similar jobs

Pay77
Pay77 is a website offering a slot game application with a high return to player rate, providing a reliable and entertaining experience for all members. The platform features various slot games with a verified 90% accuracy rate, along with e-Ticketing services. Users can claim daily bonuses and enjoy a seamless gaming experience on Pay77.

75 Wbet Com Daftar : OLX500
75 Wbet Com Daftar : OLX500 is an online platform offering a variety of casino games, including slots, live casino, poker, and more. Users can access popular games like Sweet Bonanza, Mahjong Ways, and Gates of Olympus. The platform also provides guidance on how to install the app on Android devices. With a focus on responsible gambling, 75 Wbet Com Daftar : OLX500 aims to enhance the gaming experience for its users.

Total Casino
Total Casino is one of the most popular online casinos in Poland, offering players a variety of games and attractive promotions. With a Curacao license, Total Casino ensures full security and fairness of games, making it a credible choice in the gambling market. The platform is available on both computers and mobile devices, allowing gaming anywhere. Total Casino regularly updates its game and bonus offerings, attracting new players and motivating existing users to continue playing.

Scheduled App
Scheduled App is a messaging automation tool that allows users to schedule and send messages across various platforms like iMessage, WhatsApp, Telegram, SMS, and Email. It helps users stay in touch with their contacts by enabling them to send messages at specific times. The app also includes a Personal Relationship Manager feature to manage and nurture personal and professional relationships effectively. Scheduled App aims to streamline communication processes and enhance user experience by providing a convenient way to organize and automate messaging tasks.

KING88
KING88 is a reputable online betting platform that offers a wide range of entertainment options including casino games, sports betting, live casino, slot games, game bài, bắn cá, and xổ số. Established in 2018, KING88 operates under the jurisdiction of the Philippine Amusement and Gaming Corporation (PAGCOR) and collaborates with top game providers to ensure high-quality gaming experiences. The platform prioritizes legal compliance, transparency, and security to provide a safe betting environment for players. With a user-friendly interface and a diverse range of betting options, KING88 aims to deliver a comprehensive entertainment ecosystem for its members.

Nanonets
Nanonets is an AI-powered intelligent document processing and workflow automation platform that offers data capture for various documents like invoices, bills of lading, purchase orders, passports, ID cards, bank statements, and receipts. It provides document and email workflows, AP automation, financial reconciliation, and AI agents across different functions such as finance & accounting, supply chain & operations, human resources, customer support, and legal, catering to industries like banking & finance, insurance, healthcare, logistics, and commercial real estate. Nanonets helps automate complex business processes with AI, extract valuable information from unstructured data, and make faster, more informed decisions.

Gapai567
Gapai567 is a trusted online gambling platform that offers a wide range of slot games and interactive features. With a focus on providing a secure and fair gaming environment, Gapai567 ensures an enjoyable and rewarding experience for players. The platform is known for its easy access to games through reliable online slots links and is recommended as a trustworthy site for slot enthusiasts. Established in 2015, Gapai567 continues to attract a large player base with its quality games and opportunities to win big.

G11BET
G11BET is an online platform offering a wide range of advanced and exciting slot games, licensed from renowned providers such as Pragmatic Play, PGSoft, Habanero, and more. The site features thousands of games with large bonuses, including options like sabung ayam, lottery, live casino, sportbook, and e-sport. G11BET ensures strict security measures and high trust levels to protect player data. The platform also provides customer support services and international product shipping. Users can easily register and access the diverse gaming options available on the site.

Pin-Up Casino
Pin-Up is an online casino platform in Guatemala that offers a wide range of games including slots, table games, live casino, and special games. With high-quality graphics, smooth gameplay, and generous payouts, Pin-Up provides a thrilling and rewarding gaming experience. The platform is licensed and regulated in Guatemala, ensuring secure payment processing and a mobile-friendly design. Players can enjoy various promotions and bonuses, participate in VIP programs, and access customer support via live chat and email. Pin-Up collaborates with top game providers like NetEnt, Microgaming, Evolution Gaming, and Play'n GO to deliver the best gaming experience. The platform promotes responsible gaming and provides tools for managing gaming habits. Join Pin-Up today to experience the excitement of online gaming and claim your welcome bonus.

RIMBASLOT
RIMBASLOT is an online slot website that allows users to deposit as low as 10 thousand rupiahs. It offers features like high RTP slots, easy maxwin opportunities, and a variety of slot games. Users can enjoy a seamless gaming experience with high winning chances and convenient transactions. The website provides a platform for users to play slots and win big prizes with minimal deposit requirements.

ROMO88
ROMO88 is a popular online slot deposit website in Indonesia, offering a wide range of slot games with affordable deposit options. Players can easily access and enjoy various slot games starting from a minimum bet of 200 perak. The website also provides customer support, international product shipping, and a user-friendly interface for a seamless gaming experience.

Pare
Pare is a website that is currently in private testing phase. It is not accessible to the public at the moment. The website provides limited information, with a message thanking visitors for stopping by and informing them to check back later. The site mentions that it is in private testing and provides contact information for the team. The website seems to be a platform or service that is not yet fully launched, and its purpose or features are not clearly stated.

Replika
Replika is an AI companion application that provides emotional support and conversation for users. It is designed to mimic human interaction and learn from user input to create personalized responses. Users can chat with their Replika, engage in various activities together, share experiences, and even have video calls. Replika aims to be a supportive friend, partner, or mentor to users, offering a safe space for self-expression and emotional connection. The application is known for its ability to provide comfort, companionship, and encouragement to users, especially during challenging times.

pgslotc4
pgslotc4 is a leading online slot website offering a wide range of slot games and casino options. With a focus on direct access and professional service, pgslotc4 ensures a safe and enjoyable gaming experience. The website features a variety of popular slot games, easy deposit and withdrawal options, and a user-friendly interface. Players can enjoy bonuses, automatic spinning, and low-stakes betting. pgslotc4 is licensed and regulated, providing a secure platform for players to explore and win real money rewards.

MB66
MB66 is an online platform designed to provide entertainment services, online betting, and top online gaming experiences in the Asian region. With a user-friendly interface, rich content, and unique features, MB66 stands out in the tech industry by offering a wide range of entertainment options, from online casino games to convenient financial services. The platform ensures transparency, reliability, and security, catering to millions of users who enjoy entertainment in a healthy and fair environment.

Vavada Casino
Vavada Casino is an online gambling platform that was established in 2017 and quickly gained popularity worldwide. It offers a vast library of 4500 games, operates under a Curacao license, and is known for its reliability and fairness. One of its key advantages is the easy withdrawal process without verification or fees. The platform also provides a unique rewards program for players' achievements. Vavada Casino actively expands its global presence, attracting gamers from various countries and offering a seamless gaming experience.

GoLinks®
GoLinks® is an AI-driven platform that offers instant access to internal knowledge through short links. It empowers teams to retrieve and share information quickly, improving collaboration and productivity. The platform transforms long URLs into memorable short links, integrates with favorite apps, and provides AI-powered resource search. GoLinks® offers features like collections, tags, AI-powered suggestions, mobile apps, usage trends, analytics, API & webhooks, QR codes, and more. It is designed to streamline workplace communication and knowledge sharing.

SamurAI bot chat
SamurAI bot chat is an AI-powered chatbot application that provides automated responses and conversations with users. It utilizes artificial intelligence algorithms to understand and respond to user queries in real-time. The application aims to enhance user engagement and customer support by offering personalized interactions and quick solutions through chat conversations.

KWIKmotion
KWIKmotion is a platform that offers OTT (Over-The-Top) services, video on demand, and live streaming solutions. It provides a seamless experience for users to access a wide range of content anytime, anywhere. With KWIKmotion, users can enjoy their favorite movies, TV shows, and live events on various devices. The platform is designed to cater to the growing demand for on-demand video content and live streaming services.

EnhanceDocs
EnhanceDocs is an AI-powered documentation tool that revolutionizes the way teams access and manage their documentation. It helps users effortlessly find documentation across various platforms like Notion, Google Drive, Confluence, SharePoint, and OneDrive. The tool offers features such as natural language documentation search, AI-generated content suggestions, and valuable analytics insights. EnhanceDocs aims to save teams time, improve productivity, and enhance the overall documentation experience.

SLOT88
SLOT88 is an online gambling platform claiming to be the 'site of today's gacor slots' with a variety of online slot games. The site is often promoted as an easy-to-win slot playing place (definitely win 2025) and provides access links to Slot88 games. However, it is important to understand that such claims need to be critically analyzed, especially because the results of online gambling depend on luck and RNG algorithms, not absolute winning promises.

MyLoans.ai
MyLoans.ai is a free AI tool designed to provide personalized guidance for complex student loans. It offers instant, clear, and accurate answers to student loan queries, helping borrowers make informed decisions about their financial future. By skipping expensive advisors and confusing government websites, MyLoans.ai aims to save users thousands of dollars by leveraging official government sources for guidance.

ABC8
ABC8 is a leading online betting platform in Asia, offering a wide range of high-quality and reputable betting options. With a diverse selection of over 1,000 engaging games from renowned developers, ABC8 provides players with a top-notch entertainment experience. The platform is licensed by PAGCOR and adheres to strict regulatory oversight, ensuring transparency and reliability in its betting services. ABC8 aims to become a premier betting destination, expanding its operations to Europe and America while prioritizing security, fairness, and player satisfaction.

Sheriff
Sheriff is a Slack bot that helps you save time with rotating rosters and AI language understanding. It allows you to create a rotating roster of users in a channel that will become the designated @sheriff for a period of time. Whenever a user comes into this channel, they can tag @sheriff which will in turn notify the current user in the roster. This simple functionality can be used in multiple ways: Sheriff acting as the first point of contact for any questions from outside the team, Use sheriff in a support channel to answer incoming questions, Use sheriff to track a recurring role that cycles between team members.