Converso

Save agent time with AI-powered customer support

Monthly visits:

Description:

Converso is an AI-powered helpdesk that enables businesses to connect their own AI Assistant with a shared team inbox, thereby automating first line customer support and reducing workload for front line agents. AI Assistants can be connected to different channels, such as webchat, WhatsApp, SMS, and conversations can be transferred to a human agent in the event that the query is too complex for the AI Assistant to manage. Converso also enables outbound conversations via WhatsApp and SMS, managed via the same inbox, for proactive customer engagement.

For Tasks:

answer customer questions resolve customer issues generate leads schedule appointments send invoices

For Jobs:

customer service representative help desk technician technical support specialist sales representative marketing manager

Features

Deploy your own AI Assistant "trained" on your product and company data
Automate first line support
Handover to human agent
View chat transcripts
Boost customer satisfaction

Advantages

Reduce agent message volumes by 50% whilst improving customer service levels
Increase helpdesk productivity
Fast, accurate responses
Seamless agent input
Boost lead generation

Disadvantages

May require technical expertise to set up and integrate
AI responses may not always be perfect and may require human intervention
May not be suitable for all types of customer queries

Frequently Asked Questions

Q:What does Converso do?

A:Converso is an AI powered helpdesk that enables businesses to connect their own AI Assistant with a shared team inbox, thereby automating first line customer support and reducing workload for front line agents.
Q:Why is Converso different?

A:At Converso, we’ve built our service so that it’s easy for businesses to leverage the increasing power of AI platforms and automation tools. We provide flexibility to build your own tailored assistant or chatbot based on your own data, and connect it with our helpdesk solution.
Q:Which platforms does Converso integrate with?

A:Converso connects with OpenAI so you can deploy your own Custom GPT (via the Assistants API) across webchat, WhatsApp and SMS, connecting with your customers wherever they are, or exposing it to your internal users. We also connect with Voiceflow, so you can create your own automations and assistants, and also deploy these across multiple communication channels.
Q:What is an AI Assistant?

A:An AI assistant is similar to a chatbot, but one that is “trained” on your own data. You upload information specific to your business, such as your website, product descriptions etc, and the assistant is then able to answer questions accurately only using this data.