AI Chatbot Hub

AI Chatbot Hub is a no-code AI chatbot platform that allows users to create AI agents quickly and easily. Users can build AI chatbots in minutes, customize appearance, track every chat with variables and labels, and integrate the chatbots anywhere. The platform offers features like lead collection, dynamic webhooks, file upload, human support, auto chatbot re-train, function calling, training files, sources and citations, and fine-tune intents. AI Chatbot Hub is suitable for various industries such as customer support, real estate, healthcare, restaurants, e-commerce, insurance, and contractors. It offers flexible pricing plans catering to small businesses and growing brands, with features like unlimited messages, AI agents, storage space, collaborators, tokens per chatbot, AI models, variables, conversation labels, and more.

GPTBots.ai is a powerful no-code platform for creating AI-driven business applications. It seamlessly integrates large language models with organizational data, services, and workflows to empower AI bots in driving business growth. The platform allows users to build and train AI bots without coding experience, access best-practice templates, optimize AI knowledge bases, and adapt to various scenarios with intelligent agent bots. GPTBots supports diverse input types, offers versatile language models, and enables seamless chatbot-human handoff. Trusted by over 100k companies worldwide, GPTBots enhances customer support, leads generation, SEO writing, and data analysis, catering to various industries.

Bland AI is an AI application that automates phone calls using conversational AI for enterprises. It allows users to automate inbound and outbound calls, customize voice and language, integrate with other tools, and create human-like conversations. Bland AI offers features such as voice cloning, language customization, tool integration, and pathway creation for conversations. It provides advantages like increased efficiency, improved customer service, scalability, customization, and enterprise-level support. However, some disadvantages include potential privacy concerns, reliance on AI technology, and the need for initial setup and training. The application is suitable for sales, customer support, operations, product development, and data collection tasks.

Quidget is a no-code AI Agent platform designed to build, train, and deploy AI assistants for websites, apps, or as standalone chatbots. It offers features such as answering customer support questions, engaging leads for sales, automating bookings, orders, and inquiries, as well as assisting with HR, finance, and operations. Quidget AI Agents are trained virtual assistants that go beyond basic chatbots by understanding, learning, and intelligently assisting customers. The platform allows customization of AI behavior, deployment on multiple channels, and integration with various tools. Quidget supports 45+ languages and ensures data security with end-to-end encryption and GDPR compliance.

Odin AI is a comprehensive AI platform that offers a range of tools and features to simplify and automate various tasks. It provides solutions for brand compliance, custom templates, guardrails, knowledge graph, model fine-tuning, conversational AI, task automation, meeting note-taking, chatbot building, and more. Odin AI aims to enhance productivity, streamline workflows, and improve decision-making across different industries and use cases.

CCX AI is a smart Client Relationship Management tool that leverages artificial intelligence to transform customer interactions. It offers features such as call, chat, personalized engagement, voice & video conferencing, SMS, mail, innovative dashboard, real-time analytics, screen sharing, call forwarding, CRM integration, and more. CCX AI empowers businesses to streamline workflows, drive efficiency, and scale confidently with its AI-powered customer communication solutions. The platform provides real-time insights, smart automation, sentiment analysis, conversational AI, predictive analytics, and workflow automation to enhance customer engagement and satisfaction across multiple channels.

Kore.ai is an enterprise AI platform that offers AI solutions for workforce, business, and customers. It provides a powerful agent platform and no-code tools to drive value from AI across various domains such as work, process, and service. With features like pre-built AI agents, custom agent tools, and universal workspace orchestration, Kore.ai empowers organizations to work faster and smarter. The platform caters to industries like banking, healthcare, retail, and more, offering AI solutions for improving operational efficiency, customer satisfaction, and service strategies.

SimpleTalk AI is an advanced AI application that offers voice AI technology to businesses, enabling them to streamline customer interactions, automate tasks, and enhance communication efficiency. With features like universal calendar syncing, conversational AI voicemail replacement, seamless handoff capability, intelligent real-time interaction, and global communication capabilities, SimpleTalk AI revolutionizes customer relationship management. The application provides custom-made voice AI agents for various industries, such as real estate, solar, health insurance, tech support, and credit repair, offering tailored solutions for different use cases. SimpleTalk AI empowers businesses to break language barriers, automate for efficiency, innovate customer service, and maximize savings by leveraging AI-driven communication solutions.

Tiledesk is an AI tool that enables users to automate business workflows and operations with customizable AI Agents. It allows users to build autonomous AI Agents to automate customer support and internal processes, enhancing engagement, efficiency, and driving growth. Tiledesk offers features such as no-code implementation, scalability, and a visual AI builder. The application is recommended for various industries, including E-commerce, Healthcare, Financial Services, Telecom, Tourism, Manufacturing, Education, and Professional Services.

Regal is an AI-powered contact center software that leverages AI agents and automated personalization to drive better sales, support, and retention. It offers a range of products and solutions tailored for complex enterprises, with features such as Generative AI for contact centers, AI phone agents, AI SMS agents, unified customer profile analytics, journey builder, IVR, sales dialer, branded caller ID, spam remediation, and more. Regal aims to transform customer conversations by providing super-human agents and tools to empower teams, resulting in game-changing outcomes for high-consideration industries.

Relevance AI is a platform that allows users to build and deploy AI applications and agents. The platform provides a no-code builder, pre-built templates, and integrations with other tools and services. Relevance AI can be used for a variety of tasks, including sales, marketing, customer support, research, and operations.

Persana AI is an AI-powered sales prospecting platform that helps businesses find, enrich, and personalize their outbound outreach at scale. With Persana AI, sales teams can quickly build targeted lead lists from a variety of data sources, including LinkedIn, Apollo, Salesforce, ContactOut, GitHub, and more. Persana AI also offers a suite of AI-powered automations that can help sales teams save time and improve their results. These automations include AI-powered email personalization, lead scoring, and sales triggers.

MixerBox is an AI-powered platform offering a variety of super-apps designed to simplify and enhance daily life. It includes features such as AI chatbot, GPTs, social map, unlimited shows and news, smart scanning, meditation, bubble shooter game, cashback rewards, and more. MixerBox aims to provide users with convenience, entertainment, and productivity tools through innovative AI technology.

AI Assistify is an AI-powered virtual assistant application designed to streamline workflows for daily life and business. It offers a centralized platform to access various AI models, allowing users to build custom AI agents without any coding requirements. The application enhances productivity by providing humanlike chat experiences, document summarization, prompt libraries, and access to tools like stocks, weather, and news. AI Assistify is fully customizable, integrates with popular social networks, and ensures privacy and security with locally stored API keys.

Insighto is an AI Agent Builder offering Conversational AI Chatbots & AI Voice Agents. It provides a complete AI-led communication solution for transforming digital customer conversations via voice and chat. The platform offers personalized support, human-like AI phone calling, and omnichannel engagement with integrated AI agents. Insighto supports over 50 languages, trainable voice agents, and a comprehensive tools library for easy integration with third-party services. It caters to various industries like healthcare, real estate, restaurants, and SaaS, enhancing efficiency and customer experience.

Surfsite is an AI application designed for SaaS professionals to streamline workflows, make data-driven decisions, and enhance productivity. It offers AI assistants that connect to essential tools, provide real-time insights, and assist in various tasks such as market research, project management, and analytics. Surfsite aims to centralize data, improve decision-making, and optimize processes for product managers, growth marketers, and founders. The application leverages advanced LLMs and integrates seamlessly with popular tools like Google Docs, Jira, and Trello to offer a comprehensive AI-powered solution.

Realtor Blogs is an AI content marketing tool tailored for real estate professionals. It enables users to effortlessly create high-quality blog articles in minutes, leveraging AI technology to generate SEO-optimized content and auto-generated images. The tool also offers built-in lead capture features, one-click publishing, and the ability to edit and customize blog posts. With simple pricing and a user-friendly interface, Realtor Blogs streamlines the content creation process for realtors, helping them save time and resources while maintaining top-notch blog quality.

Twine is an AI business partner that acts as an AI receptionist for businesses, helping them capture and respond to leads efficiently. It can handle tasks like setting appointments, rescheduling, taking payments, and following up with customers. Twine is trained on your business specifics and can seamlessly integrate with your existing software for stress-free management of bookings and customer information.

Yep.so is a free, AI-powered no-code landing page builder that allows users to create high-converting landing pages in minutes. With Yep, users can easily convert visitors into paying customers, customize their pages with pre-built features or AI-generated content, and analyze traffic and conversion rates. The platform offers various pricing plans with different features and integrations to cater to different business needs. Yep.so simplifies the process of building landing pages, making it accessible to users without technical expertise.

Convertlyio is an AI-powered lead generation quiz funnel builder that allows users to create high-converting quiz funnels in seconds. By leveraging AI technology, Convertlyio simplifies the process of capturing high-intent leads, qualifying prospects, and recommending the right services or products. With customizable features and personalized outcomes, users can create engaging quizzes tailored to their brand and audience. The tool also offers seamless integration with over 6,000 apps through Zapier, enabling automated data syncing and streamlined processes across various platforms.

VideoAsk by Typeform is an interactive video platform that helps streamline conversations and build business relationships at scale. It offers features such as asynchronous interviews, easy scheduling, tagging, gathering contact info, capturing leads, research and feedback, training, customer support, and more. Users can create interactive video forms, conduct async interviews, and engage with their audience through AI-powered video chatbots. The platform is user-friendly, code-free, and integrates with over 1,500 applications through Zapier.

BotB9 is an AI chatbot application that is trained with your business data to provide personalized and programmable video guides. It serves as the missing link between businesses and their customers, offering features such as lead capture, order checkout, and customizable templates for various use cases. Users can interact with the chatbot to get answers to sales and support questions, create custom trained chatbots, and embed the chatbot on their websites and mobile apps. BotB9 aims to streamline customer interactions and improve user engagement through AI technology.

Chatsimple is an AI Copilot Chatbot Builder Platform that transforms websites into intelligent sales agents. It offers personalized agents for every visitor, supports over 175 languages, and provides proactive engagement with potential buyers. Chatsimple helps businesses increase engagement, drive sales meetings, capture leads, and offer personalized responses to visitors, ultimately enhancing customer experience and boosting conversions.

AIChatbot is an AI-powered conversational chatbot builder designed for customer service. It enables users to create a custom GPT chatbot trained from their own data by uploading website URLs, PDF files, or sitemaps. The chatbot can respond to customer inquiries in multiple languages and be embedded directly onto websites. AIChatbot stands out with its Natural Language Processing capabilities, automating text-based and email responses with minimal team involvement, ensuring top-level accuracy in generated answers.

Stackbear is an AI tool that allows users to easily create custom AI chatbots for their websites. The platform offers features such as natural language understanding, knowledge base integration, human escalation, personalization, and multilingual support. Users can build and deploy chatbots quickly, engage with website visitors, capture leads, automate tasks, and improve customer support and sales productivity. Stackbear provides a user-friendly interface for creating and managing chatbots without the need for coding skills.

Build Chatbot is a no-code chatbot builder designed to simplify the process of creating chatbots. It enables users to build their chatbot without any coding knowledge, auto-train it with personalized content, and get the chatbot ready with an engaging UI. The platform offers various features to enhance user engagement, provide personalized responses, and streamline communication with website visitors. Build Chatbot aims to save time for both businesses and customers by making information easily accessible and transforming visitors into satisfied customers.

Chatterdocs is a platform that allows users to create custom, GPT-powered chatbots in minutes. With Chatterdocs, users can harness the power of AI to resolve support questions, capture leads, and book appointments, all without coding. The platform is easy to use, and users can build and customize their chatbots in minutes. Chatterdocs also offers a variety of features, such as the ability to connect to other tools and services, embed chatbots on websites, and collect valuable insights from visitor questions.

SMOC.AI is a digital sales agent that uses AI to help businesses capture leads, convert them into customers, and increase sales. It offers a variety of features, including automated chatbots, personalized flows, and gamification. SMOC.AI is designed to be easy to use and can be integrated with a variety of marketing and sales tools.

I Need Leads is an all-in-one lead generation and marketing platform that helps businesses of all sizes capture, nurture, and close leads more easily and efficiently. With its user-friendly tools and powerful AI capabilities, I Need Leads streamlines the lead management process, automates marketing tasks, and provides valuable insights to help businesses grow and succeed.

ChatFast is a platform that allows businesses to create custom GPT chatbots using their own data. These chatbots can be used to answer customer questions, capture leads, and schedule appointments. ChatFast is easy to use and requires no coding. It is trusted by thousands of businesses and provides a range of powerful features, including the ability to train chatbots on multiple data sources, revise responses, capture leads, and create smart forms.

CueLab CRM is an AI-powered lead management and CRM app that helps businesses capture, contact, and manage leads from multiple sources, including WhatsApp, Facebook, LinkedIn, and IndiaMart. With its instant lead notifications, quick communication buttons, and lead caller ID pop-ups, CueLab CRM helps businesses streamline their lead management process and convert more leads into customers.

Chatbit is a tool that allows users to create their own AI chatbots, trained on their own data, in minutes. No coding is required. Chatbots can be customized to match the look and feel of a website, and can be used to boost engagement, answer questions, and capture leads.

f13o is an AI assistant designed to enhance user engagement on your website or e-commerce platform. It adds a chat feature to your site, enabling users to interact with your content, ask questions, and receive detailed information on topics of interest. By providing answers, capturing leads, and increasing time spent on site, f13o helps you improve user experience, boost revenue, and grow your subscriber list.

OptiMonk is a Digital Customer Experience Optimization platform that helps businesses create personalized experiences for their website visitors. With OptiMonk, businesses can create popups, nanobars, lucky wheels, full-screen messages, side messages, and more to capture leads, increase sales, and reduce cart abandonment. OptiMonk also offers a variety of AI-powered features, such as AI-driven popups, website personalization, and smart form display. With OptiMonk, businesses can create targeted campaigns that are tailored to the individual needs of their visitors, resulting in increased conversions and revenue.

Superseek is a custom ChatGPT AI tool designed to help businesses enhance customer service by creating custom AI assistants that can resolve customer queries instantly. It offers multilingual answers in over 95 languages, powered by the user's content to ensure accuracy. Superseek allows users to customize their AI agents without any coding knowledge, capture leads with timely forms, and seamlessly handoff complex queries to human teams. It provides different pricing plans with varying features and advantages to suit different business needs.

ChatSumo is a cutting-edge chatbot solution that offers custom ChatGPT models for agencies to integrate into client websites. It empowers agencies to elevate interactions, capture leads, and engage audiences 24/7. With features like Answer Revision, Confidence Scoring, and platform harmony, ChatSumo ensures precise and reliable customer interactions. The tool allows effortless customization of chatbot appearance and user experience, aligning seamlessly with brand identity. Trusted by 15+ agencies worldwide, ChatSumo provides a versatile and powerful solution for communication across platforms.

Loman is a 24/7 AI phone agent and receptionist designed specifically for restaurants. It revolutionizes the way restaurants manage calls by answering calls, taking orders, booking reservations, upselling customers, and more. Loman ensures every customer call is answered instantly, eliminates wait times, and provides seamless, personalized service. The AI technology behind Loman allows for top-tier customer service, reduced operational costs, and increased efficiency, ultimately enhancing the restaurant's reputation and bottom line.

Conversion Blitz is an AI-powered lead generation and sales automation software suite that offers a comprehensive range of tools to help businesses grow effectively. The platform provides features such as data enrichment, email extraction, chatbot solutions, domain registration tracking, online review management, email marketing, and more. With a focus on enhancing marketing strategies and supporting lead generation efforts, Conversion Blitz empowers users to find leads, send targeted emails, create chatbots, and improve online credibility. The suite is designed to streamline outreach efforts, drive more leads, and provide valuable insights into customer behavior.

LawDroid is an AI legal assistant application designed to help legal professionals work smarter and more efficiently. It serves as a force multiplier, enabling users to accomplish more tasks without additional overhead. LawDroid offers features such as case law research, drafting emails and letters, and document analysis. It also provides benefits like intake new clients, data-driven decisions, automate documents, human in the loop automation, and building scalable tools. The application is used by students, faculty, and legal professionals to streamline legal processes and improve client experiences.

Blazeo is an AI-powered platform that offers solutions for ad conversion, lead capture, lead qualification, appointment scheduling, and more. It provides tools like live chat, voice call centers, virtual assistant, and SMS communication to help businesses engage with customers effectively. Blazeo aims to ignite growth for its customers by delivering innovative solutions with passion, speed, and energy.

GoEmailTracker is a secured and free email tracking service designed for Google Mail users. It offers a user-friendly interface with detailed reports and analytics to help users track and optimize their email performance. The tool is particularly beneficial for businesses and individuals engaged in email marketing, providing features such as open rate tracking, link tracking, real-time reporting, CTR tracking, geolocation tracking, and advanced security measures. Users can improve campaign performance, identify engaged recipients, increase conversions, and receive real-time notifications. GoEmailTracker is privacy compliant, offers 24/7 support, and has received positive user reviews for its effectiveness and ease of use.

Botly is an AI chatbot designed specifically for OnlyFans creators to streamline their interactions with fans. It offers features like personalized chat responses, mutual trust building, content selling, and re-engagement strategies. With AI superpowers, Botly reads previous messages to optimize responses. Users have reported improved fan interactions, increased earnings, and faster chat responses since integrating Botly into their workflow.

AISEKAI is an AI Character platform where users can engage with fictional characters that have long-term memories and tailored interactions. The platform has recently shut down, but promises to return with a new platform in the next few weeks. Users can stay updated by following their social media channels.

Scheduled App is a messaging scheduling and automation application that allows users to schedule and auto-send messages across various platforms like iMessage, WhatsApp, Telegram, Line, and SMS. It offers features such as message scheduling, automation, personal relationship management, and contact organization. Users can create and send messages at specific times, ensuring timely communication with their contacts. The app aims to enhance communication efficiency and help users stay connected with their network effortlessly.

AI Sidekick is a team analytics tool powered by ChatGPT that integrates with Slack to provide actionable insights from daily Q&A sessions. It acts as an all-knowing Executive Assistant, helping users prevent burnout, improve team morale, and identify and solve blockers faster. With context-rich insights, users can get more done in less time, including asking about their team and even having the AI write emails. The tool offers a 14-day free trial with pricing plans for individual users or entire workspaces.

MaskMyPrompt is an AI tool designed to anonymize prompts before sending them to ChatGPT. It ensures privacy by masking sensitive information in the prompt, allowing users to interact with ChatGPT without revealing personal details. The tool is programmed by Mike Ushakov and ChatGPT, leveraging the power of Transformers.js for efficient masking. Users can trust that their prompt data remains private within the browser window, as it is never saved or sent to any server. For any feedback, bug reports, or feature requests, users can easily reach out to the developer via email or Twitter.

Vectara is a conversational search demo that showcases the capabilities of a search tool powered by natural language processing. The tool allows users to interact with the search engine using conversational language, making the search process more intuitive and user-friendly. By enabling JavaScript, users can experience the demo and explore how conversational search can enhance their search experience.

The website is a platform that provides information about reliable betting sites in 2024. It offers access to current login addresses for various betting companies. Users can find details about bonuses, payment methods, sports betting options, casino games, live betting, and mobile compatibility. The site emphasizes the importance of choosing reliable and licensed casino sites. It also covers topics such as welcome bonuses, game fairness, payment security, and bonus terms and conditions. Additionally, it discusses strategies like the Reverse Martingale and card counting in blackjack. The platform aims to guide users in making informed decisions while engaging in online betting and casino activities.

SimpliTerms is a browser extension designed to simplify the process of understanding and accepting Terms of Use and Privacy Policies on websites. It provides users with quick and easy-to-understand summaries of lengthy legal documents, helping them save time, avoid legal issues, and protect their privacy. The extension offers improved AI-generated responses, supports multiple languages, and ensures better detection of policies on visited webpages. SimpliTerms is user-friendly, requiring just one click to access real-time summaries, making it a valuable tool for anyone concerned about online privacy and legal compliance.

MagicForm AI is an AI-powered lead generation tool that supercharges the top of the sales funnel by qualifying, converting, and following up with leads. It offers easy installation, training, instruction, deployment, and follow-up features to enhance customer interactions and boost conversion rates. With various pricing plans catering to solopreneurs, small businesses, and companies/agencies, MagicForm AI is a versatile solution for businesses looking to leverage AI technology for improved customer engagement and sales performance.

Giti Multilingual ChatGPT is a powerful AI chat assistant that utilizes GPT technology to provide users with a personalized chatbot experience in multiple languages. It offers a wide range of features such as rephrasing content, article writing, SEO keyword generation, and more. Users can choose from different pricing plans to access varying levels of features and benefits. With support for over 130 languages, Giti ChatGPT aims to revolutionize the way users interact with AI chatbots.

Crisp is an all-in-one AI-powered business messaging platform that centralizes teams, conversations, data, and knowledge in one place. It offers features like centralizing inbound messages, automations, CRM integration, AI agent training, knowledge base creation, website chat widget, proactive campaigns, and more. Crisp aims to streamline customer support, marketing, and sales processes by leveraging artificial intelligence and automation.

ChatGPT.com is an AI-powered chatbot application that provides instant responses and engages in conversations with users. It utilizes advanced natural language processing to understand and generate human-like text. Users can interact with the chatbot by typing messages and receiving intelligent replies in real-time. ChatGPT.com offers a seamless and interactive experience for individuals looking for automated communication solutions.

Speechforms.com is a domain currently parked for free by GoDaddy.com. The website does not provide any specific content or services at the moment, as it appears to be under construction or not actively used. The domain name suggests that it may potentially be related to speech or forms in the future.

ddle.dev is an AI-powered platform that offers functional AI assistants to help users with various tasks. The platform is designed to provide an ultra-fast and secure environment for users to access fleets of networked AI assistants. Users can utilize credits to access assistants, without the need for downloads. ddle.dev also features voice-assisted narrator and authentication requests to enhance user experience. The platform aims to simplify tasks and boost productivity by leveraging AI and automation technologies.

ScreenApp is an AI-powered tool that serves as a notetaker, transcription tool, summarizer, and recorder for audio and video content. It offers a wide range of features to help users efficiently manage their recordings and meetings. ScreenApp is designed to capture and convert recordings into actionable insights, making it a valuable assistant for various tasks and industries.

Dialpad is an AI-powered customer communications platform that offers various solutions such as cloud-based support, sales outreach, and contact center services. It leverages artificial intelligence to streamline communication processes, provide in-call coaching, and deliver insights to enhance team productivity. Dialpad caters to industries like retail, insurance, technology, healthcare, and more, aiming to empower teams and deliver exceptional customer experiences.

The website is a platform for Android apps available on Google Play. It features a wide range of games, movies, books, and kids' content. Users can explore and download various apps, make payments, redeem offers, and personalize their experience. The platform also provides updates on popular apps, in-app purchases, and upcoming releases.

ChatWP is an AI chatbot designed to provide direct answers to WordPress-related questions. It is trained on official WordPress documentation to ensure accurate and truthful responses. Users can interact with the chatbot to get help with various WordPress queries, making it a valuable tool for website owners and developers.

KupidAI is an AI application that allows users to create and chat with their personalized AI girlfriend. Users can design their virtual companion by choosing hair color, style, appearance, and defining unique personality traits. The platform offers a futuristic AI chat experience where interactions feel personal and real. With advanced technology, KupidAI adapts to user preferences, providing flirty, fun, and meaningful conversations anytime, anywhere.

TextSynth is an AI tool that provides access to large language models such as Mistral, Llama, Stable Diffusion, Whisper for text-to-image, text-to-speech, and speech-to-text capabilities via a REST API and playground. It employs custom inference code for faster inference on standard GPUs and CPUs. Founded in 2020, TextSynth was among the first to offer access to the GPT-2 language model. The service is free with rate limitations, and users can opt for custom support at a small cost per request. All servers are located in France.

Nastia is an uncensored AI companion application that provides emotional support, mental coaching, and companionship. Users can engage in private chats, group chats, generate AI pictures, receive voice messages, and share interests with Nastia. The application encourages users to express their thoughts and emotions freely, explore self-discovery, and receive support for mental wellness. Nastia aims to create genuine bonds and meaningful connections with users, offering a unique and fulfilling relationship experience.

MindPal is an AI platform that enables users to design, deploy, and manage custom AI agents and multi-agent workflows to automate tasks and boost productivity in the workplace. Users can create specialized AI agents for various tasks, provide instructions and context, train agents with different types of data, and connect multiple agents to collaborate on complex workflows. MindPal offers a user-friendly interface to streamline the process of building AI workflows and provides a range of AI models to choose from.

LiftSites AI is an AI-powered platform that enables users to create interactive websites that engage visitors in custom conversations, adapt UI in real-time, improve lead quality, and provide valuable insights through analytics. It eliminates the need for chatbots by facilitating real-time interactions with visitors. LiftSites AI is SEO-optimized, integrates with various analytics and marketing tools, and offers early access to exclusive features for users to enhance their online presence and customer engagement.