Best AI tools for< Scale Call Center Operations >

Had-a Call is an AI-powered call management platform that revolutionizes customer outreach by breaking down language barriers and building stronger relationships with customers worldwide. It offers multi-language call center software, real-time call performance analytics, and scalable solutions for data-driven customer engagement. With Had-a Call, businesses can effortlessly scale their call center operations and make data-driven decisions to drive customer engagement and improve performance.

NICE CXone is a leading customer experience (CX) AI platform that helps organizations deliver exceptional customer experiences. With its unified interaction-centric platform, rich CX capabilities, and AI purpose-built for CX, NICE CXone empowers businesses to optimize and scale their CX operations, boost efficiency, and strengthen brand value.

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform call and contact centers into customer engagement centers of excellence. Our AI-powered solutions help businesses deliver exceptional customer experiences, improve operational efficiency, and reduce costs. With Five9, you can: * Empower agents to deliver results anywhere * Improve CX with practical AI * Find efficiency with AI & automation * Scale with AI & digital workforce * Realize results with Five9

Teneo.ai is an AI-driven platform that redefines contact center AI, customer service automation, and conversational IVR systems. It offers advanced TLML technology to boost AI accuracy to over +95% and enhance efficiency in customer interactions. Teneo helps contact centers achieve significant cost savings, reduce call misrouting, and engage customers proactively with personalized care. The platform is designed for high-volume contact centers seeking to elevate customer interaction quality without complexity, providing transformative results within hours.

Voximplant is a cloud communications platform that provides a range of tools and services for businesses to build and scale their communications solutions. The platform includes a variety of features such as voice, video, messaging, natural language processing, and SIP trunking. Voximplant also offers a no-code drag-and-drop contact center solution called Voximplant Kit, which is designed to help businesses improve customer experience and automate processes. Voximplant is used by millions of users worldwide and is trusted by companies such as Airbnb, Uber, and Salesforce.

DitLead is an all-in-one platform for LinkedIn, email, and call cold outreach. It offers features like unlimited cold emails, drag n' drop builder for sequence flows, automated email warmup, sales engagement CRM, and automated LinkedIn outreach. The platform helps users scale their outreach efforts while maintaining sender health and personalizing interactions with AI features.

AI Answering Service is an AI application that provides 24/7 AI receptionists for small businesses. It helps businesses handle calls, capture leads, and provide instant responses to common inquiries. The service is designed to scale with business needs, offering personalized service for small businesses while also capable of handling high call volumes. AI Answering Service aims to improve customer service, boost customer satisfaction, and reduce stress by automating incoming calls during peak hours.

DoubleO AIPURE AI DOUBLE .O. is an AI automation tool designed for non-developers to easily create powerful AI automations. The tool allows users to give simple instructions, connect tools, and let a team of highly-trained DoubleO AI agents automate complex tasks. It offers pre-built and custom workflows for various teams, such as Sales, Marketing, Product, and Operations. The tool integrates with popular tools like Intercom, Slack, Salesforce, and more, ensuring data security and privacy with end-to-end encryption and compliance with data security standards. Users can benefit from features like automating pre-call prep, analyzing customer feedback, creating launch plans, and maintaining roadmaps.

Small Hours is an AI-powered Root Cause Analysis (RCA) tool designed to minimize downtime and maximize efficiency for engineering teams. It offers automated RCA 24/7, streamlining on-call rotations, and providing intelligent triage of issues. The tool supports OpenTelemetry for seamless integration with any stack, hooks into existing alarms to identify critical issues, and allows for connecting codebases and runbooks as context and instructions. Small Hours is built by former engineers of Amazon and is optimized for enterprise velocity and scale, with a focus on resolving issues faster and providing accurate fixes.

Gong is a revenue intelligence platform that helps businesses maximize their revenue potential by providing them with the deepest understanding of their sales conversations, the most accurate AI models, and the largest integration ecosystem on the market. Gong's AI-powered insights help businesses save time on call reviews, improve deal predictability, and increase win rates. Gong is trusted by over 4,000 customers across industries, geographies, and sizes, including Snowflake, TEKSystems, LinkedIn, ADP, and Shopify.

unSkript is an Agentic Gen AI platform designed for IT support, offering proactive health checks, issue diagnosis, and resolution. The platform leverages AI to detect and resolve customer issues before they escalate, reducing MTTR, increasing first-call resolution rates, and minimizing ticket resolution time. With features like proactive health checks, automated RCA, and generative AI-based remediation, unSkript aims to streamline IT operations and minimize downtime for software teams. The platform is trusted by top companies worldwide and covered by Forbes.

Pinecone is a vector database designed to build knowledgeable AI applications. It offers a serverless platform with high capacity and low cost, enabling users to perform low-latency vector search for various AI tasks. Pinecone is easy to start and scale, allowing users to create an account, upload vector embeddings, and retrieve relevant data quickly. The platform combines vector search with metadata filters and keyword boosting for better application performance. Pinecone is secure, reliable, and cloud-native, making it suitable for powering mission-critical AI applications.

Hyperbound is an AI Sales Role-Play & Upskilling Platform designed to help sales teams improve their skills through realistic AI roleplays. It allows users to practice cold, warm, discovery, and post-sales calls with AI buyers customized for their target persona. The platform has received high ratings and positive feedback from sales professionals globally, offering interactive demos and no credit card required for booking a demo.

CCX AI is a smart Client Relationship Management tool that leverages artificial intelligence to transform customer interactions. It offers features such as call, chat, personalized engagement, voice & video conferencing, SMS, mail, innovative dashboard, real-time analytics, screen sharing, call forwarding, CRM integration, and more. CCX AI empowers businesses to streamline workflows, drive efficiency, and scale confidently with its AI-powered customer communication solutions. The platform provides real-time insights, smart automation, sentiment analysis, conversational AI, predictive analytics, and workflow automation to enhance customer engagement and satisfaction across multiple channels.

AI Caller is a robocaller application that leverages AI technology for automated outbound phone calls. It offers hyper-realistic, human-like voice calls to assist in various tasks such as lead qualification, customer feedback, data gathering, and more. The application is designed to scale efficiently, integrate with external systems, and provide actionable insights through call transcripts analysis. AI Caller is customizable for all industries and use cases, making it a versatile tool for businesses looking to streamline their calling processes.

iWishAI is an AI-powered sales enablement platform designed to help Sales Development Representatives (SDRs) and Business Development Representatives (BDRs) improve their sales skills and performance. The platform offers features such as AI-powered sales role-play, AI feedback, power dialer, email generator, and more to enhance sales conversations and increase productivity. With iWishAI, sales teams can practice realistic scenarios, receive constructive feedback, handle objections effectively, and run hyper-targeted email campaigns at scale.

Beebzi.AI is an all-in-one AI content creation platform that offers a wide array of tools for generating various types of content such as articles, blogs, emails, images, voiceovers, and more. The platform utilizes advanced AI technology and behavioral science to empower businesses and individuals in their marketing and sales endeavors. With features like AI Article Wizard, AI Room Designer, AI Landing Page Generator, and AI Code Generation, Beebzi.AI revolutionizes content creation by providing customizable templates, multiple language support, and real-time data insights. The platform also offers various subscription plans tailored for individual entrepreneurs, teams, and businesses, with flexible pricing models based on word count allocations. Beebzi.AI aims to streamline content creation processes, enhance productivity, and drive organic traffic through SEO-optimized content.

Mai Writer is an AI-powered writing assistant that helps businesses create high-quality content for marketing and other purposes. It offers a range of features, including the ability to generate articles, blog posts, social media content, and more. Mai Writer also includes a number of tools to help users improve their writing, such as a grammar checker and a plagiarism checker. The application is designed to be easy to use, even for those who are not familiar with AI technology.

Scratchpad is an AI-powered workspace designed for sales teams to streamline their sales processes and enhance productivity. It offers features such as AI Sales Assistant, Pipeline Management, Slack Deal Rooms, Automations & Enablement, Deal Inspection, and Sales Forecasting. With Scratchpad, sales teams can automate collaboration, improve Salesforce hygiene, track deal progress, and gain insights into deal movement and pipeline changes. The application aims to simplify sales workflows, provide real-time notes and call summaries, and enhance team collaboration for better performance and efficiency.

Scratchpad is an AI-powered workspace designed for sales teams to streamline their sales processes and enhance productivity. It offers a range of features such as AI Sales Assistant, Pipeline Management, Deal Rooms, Automations & Enablement, and Deal Inspection. With Scratchpad, sales teams can benefit from real-time notes, call summaries, and transcripts, as well as AI prompts for sales processes. The application aims to simplify sales execution, improve CRM hygiene, and provide better deal control through automation and in-line coaching.

This solution accelerator is built on Azure Cognitive Search Service and Azure OpenAI Service to synthesize post-contact center transcripts for intelligent contact center scenarios. It converts raw transcripts into customer call summaries to extract insights around product and service performance. Key features include conversation summarization, key phrase extraction, speech-to-text transcription, sensitive information extraction, sentiment analysis, and opinion mining. The tool enables data professionals to quickly analyze call logs for improvement in contact center operations.

Multi-Agent Orchestrator is a flexible and powerful framework for managing multiple AI agents and handling complex conversations. It intelligently routes queries to the most suitable agent based on context and content, supports dual language implementation in Python and TypeScript, offers flexible agent responses, context management across agents, extensible architecture for customization, universal deployment options, and pre-built agents and classifiers. It is suitable for various applications, from simple chatbots to sophisticated AI systems, accommodating diverse requirements and scaling efficiently.

Zep is a long-term memory service for AI Assistant apps. With Zep, you can provide AI assistants with the ability to recall past conversations, no matter how distant, while also reducing hallucinations, latency, and cost. Zep persists and recalls chat histories, and automatically generates summaries and other artifacts from these chat histories. It also embeds messages and summaries, enabling you to search Zep for relevant context from past conversations. Zep does all of this asyncronously, ensuring these operations don't impact your user's chat experience. Data is persisted to database, allowing you to scale out when growth demands. Zep also provides a simple, easy to use abstraction for document vector search called Document Collections. This is designed to complement Zep's core memory features, but is not designed to be a general purpose vector database. Zep allows you to be more intentional about constructing your prompt: 1. automatically adding a few recent messages, with the number customized for your app; 2. a summary of recent conversations prior to the messages above; 3. and/or contextually relevant summaries or messages surfaced from the entire chat session. 4. and/or relevant Business data from Zep Document Collections.

Bittensor is an internet-scale neural network that incentivizes computers to provide access to machine learning models in a decentralized and censorship-resistant manner. It operates through a token-based mechanism where miners host, train, and procure machine learning systems to fulfill verification problems defined by validators. The network rewards miners and validators for their contributions, ensuring continuous improvement in knowledge output. Bittensor allows anyone to participate, extract value, and govern the network without centralized control. It supports tasks such as generating text, audio, images, and extracting numerical representations.

Lobe Chat is an open-source, modern-design ChatGPT/LLMs UI/Framework. Supports speech-synthesis, multi-modal, and extensible ([function call][docs-functionc-call]) plugin system. One-click **FREE** deployment of your private OpenAI ChatGPT/Claude/Gemini/Groq/Ollama chat application.

R2R (RAG to Riches) is a fast and efficient framework for serving high-quality Retrieval-Augmented Generation (RAG) to end users. The framework is designed with customizable pipelines and a feature-rich FastAPI implementation, enabling developers to quickly deploy and scale RAG-based applications. R2R was conceived to bridge the gap between local LLM experimentation and scalable production solutions. **R2R is to LangChain/LlamaIndex what NextJS is to React**. A JavaScript client for R2R deployments can be found here. ### Key Features * **🚀 Deploy** : Instantly launch production-ready RAG pipelines with streaming capabilities. * **🧩 Customize** : Tailor your pipeline with intuitive configuration files. * **🔌 Extend** : Enhance your pipeline with custom code integrations. * **⚖️ Autoscale** : Scale your pipeline effortlessly in the cloud using SciPhi. * **🤖 OSS** : Benefit from a framework developed by the open-source community, designed to simplify RAG deployment.

The NVIDIA AI Blueprint for Vulnerability Analysis for Container Security showcases accelerated analysis on common vulnerabilities and exposures (CVE) at an enterprise scale, reducing mitigation time from days to seconds. It enables security analysts to determine software package vulnerabilities using large language models (LLMs) and retrieval-augmented generation (RAG). The blueprint is designed for security analysts, IT engineers, and AI practitioners in cybersecurity. It requires NVAIE developer license and API keys for vulnerability databases, search engines, and LLM model services. Hardware requirements include L40 GPU for pipeline operation and optional LLM NIM and Embedding NIM. The workflow involves LLM pipeline for CVE impact analysis, utilizing LLM planner, agent, and summarization nodes. The blueprint uses NVIDIA NIM microservices and Morpheus Cybersecurity AI SDK for vulnerability analysis.

Actor-core is a lightweight and flexible library for building actor-based concurrent applications in Java. It provides a simple API for creating and managing actors, as well as handling message passing between actors. With actor-core, developers can easily implement scalable and fault-tolerant systems using the actor model.

Julep is an advanced platform for creating stateful and functional AI apps powered by large language models. It offers features like statefulness by design, automatic function calling, production-ready deployment, cron-like asynchronous functions, 90+ built-in tools, and the ability to switch between different LLMs easily. Users can build AI applications without the need to write code for embedding, saving, and retrieving conversation history, and can connect to third-party applications using Composio. Julep simplifies the process of getting started with AI apps, whether they are conversational, functional, or agentic.

AIlice is a fully autonomous, general-purpose AI agent that aims to create a standalone artificial intelligence assistant, similar to JARVIS, based on the open-source LLM. AIlice achieves this goal by building a "text computer" that uses a Large Language Model (LLM) as its core processor. Currently, AIlice demonstrates proficiency in a range of tasks, including thematic research, coding, system management, literature reviews, and complex hybrid tasks that go beyond these basic capabilities. AIlice has reached near-perfect performance in everyday tasks using GPT-4 and is making strides towards practical application with the latest open-source models. We will ultimately achieve self-evolution of AI agents. That is, AI agents will autonomously build their own feature expansions and new types of agents, unleashing LLM's knowledge and reasoning capabilities into the real world seamlessly.

Jina is a tool that allows users to build multimodal AI services and pipelines using cloud-native technologies. It provides a Pythonic experience for serving ML models and transitioning from local deployment to advanced orchestration frameworks like Docker-Compose, Kubernetes, or Jina AI Cloud. Users can build and serve models for any data type and deep learning framework, design high-performance services with easy scaling, serve LLM models while streaming their output, integrate with Docker containers via Executor Hub, and host on CPU/GPU using Jina AI Cloud. Jina also offers advanced orchestration and scaling capabilities, a smooth transition to the cloud, and easy scalability and concurrency features for applications. Users can deploy to their own cloud or system with Kubernetes and Docker Compose integration, and even deploy to JCloud for autoscaling and monitoring.

A curated list of 50+ resources to help you become a Generative AI Data Scientist. This repository includes resources on building GenAI applications with Large Language Models (LLMs), and deploying LLMs and GenAI with Cloud-based solutions.

AReaL (Ant Reasoning RL) is an open-source reinforcement learning system developed at the RL Lab, Ant Research. It is designed for training Large Reasoning Models (LRMs) in a fully open and inclusive manner. AReaL provides reproducible experiments for 1.5B and 7B LRMs, showcasing its scalability and performance across diverse computational budgets. The system follows an iterative training process to enhance model performance, with a focus on mathematical reasoning tasks. AReaL is equipped to adapt to different computational resource settings, enabling users to easily configure and launch training trials. Future plans include support for advanced models, optimizations for distributed training, and exploring research topics to enhance LRMs' reasoning capabilities.

Swarms provides simple, reliable, and agile tools to create your own Swarm tailored to your specific needs. Currently, Swarms is being used in production by RBC, John Deere, and many AI startups.

MAVIS (Math Visual Intelligent System) is an AI-driven application that allows users to analyze visual data such as images and generate interactive answers based on them. It can perform complex mathematical calculations, solve programming tasks, and create professional graphics. MAVIS supports Python for coding and frameworks like Matplotlib, Plotly, Seaborn, Altair, NumPy, Math, SymPy, and Pandas. It is designed to make projects more efficient and professional.

Factorio Learning Environment is an open source framework designed for developing and evaluating LLM agents in the game of Factorio. It provides two settings: Lab-play with structured tasks and Open-play for building large factories. Results show limitations in spatial reasoning and automation strategies. Agents interact with the environment through code synthesis, observation, action, and feedback. Tools are provided for game actions and state representation. Agents operate in episodes with observation, planning, and action execution. Tasks specify agent goals and are implemented in JSON files. The project structure includes directories for agents, environment, cluster, data, docs, eval, and more. A database is used for checkpointing agent steps. Benchmarks show performance metrics for different configurations.

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