Best AI tools for< Respond To Customer Concerns >

Whelp is an omnichannel inbox software that helps businesses connect with customers on Voice, Email, Live Chat, SMS, and WhatsApp for seamless, personalized service. It offers a unified customer view, AI-powered automations, advanced reporting, and customizable communication campaigns. Whelp's platform simplifies the process of managing and responding to customer inquiries and concerns by consolidating all of their interactions and data in one place. It allows businesses to easily customize and automate their communication campaigns, sending bulk messages via WhatsApp, Telegram, Email, and Facebook Messenger. The chatbot builder on this platform makes it easy to design and deploy chatbots that can provide customers with 24/7 service and quick responses to their inquiries and concerns.

Sapling is a language model copilot and API for businesses. It provides real-time suggestions to help sales, support, and success teams more efficiently compose personalized responses. Sapling also offers a variety of features to help businesses improve their customer service, including: * Autocomplete Everywhere: Provides deep learning-powered autocomplete suggestions across all messaging platforms, allowing agents to compose replies more quickly. * Sapling Suggest: Retrieves relevant responses from a team response bank and allows agents to respond more quickly to customer inquiries by simply clicking on suggested responses in real time. * Snippet macros: Allow for quick insertion of common responses. * Grammar and language quality improvements: Sapling catches 60% more language quality issues than other spelling and grammar checkers using a machine learning system trained on millions of English sentences. * Enterprise teams can define custom settings for compliance and content governance. * Distribute knowledge: Ensure team knowledge is shared in a snippet library accessible on all your web applications. * Perform blazing fast search on your knowledge library for compliance, upselling, training, and onboarding.

TalkbackAi is a Chrome browser extension that automates customer feedback responses using artificial intelligence. It allows users to define their brand voice, generate unique replies tailored to their style, and customize responses before using them. The extension integrates with various systems, making it easy to respond to reviews from different platforms. TalkbackAi is designed to save time and improve the efficiency of customer support teams and businesses.

ReviewElf is an AI-powered customer review management platform designed to help businesses efficiently handle and respond to customer reviews. The platform offers features such as generating high-quality review responses with a single click, motivating teams with challenges and rewards, assigning reviews to team members, spotting trending complaints, setting targets for teams, and providing a mobile-friendly interface. ReviewElf aims to transform the way businesses manage reviews by leveraging AI technology to enhance brand reputation and customer satisfaction.

Netomi is an AI-powered conversational AI platform that revolutionizes customer experience by providing proactive and automated customer care across various channels. It offers industry-leading enterprise-ready AI solutions, including sanctioned generative AI, goal-driven AI, and federated knowledge access. Netomi enables businesses to quickly respond to customer needs, increase resolution rates, and reduce support costs. The platform integrates seamlessly with existing systems, providing real-time omnichannel intelligence and security-first architecture for data privacy and security.

AIChatbot is an AI-powered conversational chatbot builder designed for customer service. It enables users to create a custom GPT chatbot trained from their own data by uploading website URLs, PDF files, or sitemaps. The chatbot can respond to customer inquiries in multiple languages and be embedded directly onto websites. AIChatbot stands out with its Natural Language Processing capabilities, automating text-based and email responses with minimal team involvement, ensuring top-level accuracy in generated answers.

Open is an AI-powered customer support tool that automates responses to customer queries. It uses artificial intelligence to understand and respond to customer messages, providing quick and accurate solutions. Open streamlines the customer support process, saving time and improving efficiency for businesses. With its AI autopilot feature, Open can handle a large volume of customer inquiries without human intervention, ensuring round-the-clock support for users. The tool is designed to enhance customer satisfaction and optimize support operations.

Userscom is an AI-powered ticketing software that helps businesses respond to customer queries faster and more efficiently. It uses AI to identify important tasks, create to-dos, and organize tickets into tabs. Userscom also integrates with websites in multiple ways, making it easy for businesses to collect and respond to customer inquiries.

Caelus AI is an AI-powered tool that helps businesses acquire new users by monitoring keyword mentions of problems and competitors across Twitter and Reddit, and replying to them automatically. It uses natural language processing to understand the intent of each mention and respond in a personalized way, sounding like the business itself. Caelus AI also learns from the business's existing Twitter and Reddit posts to ensure that its responses are consistent with the brand's voice and tone.

Intellecta is an AI-powered customer experience platform that helps businesses improve their response time, ticket resolution, ad performance, and NPS. It uses GPT models to respond to customer inquiries across various platforms, such as chat, social media, and email. Intellecta also enhances social media presence by automatically liking, replying to comments and DMs, and moderating content to protect brand reputation. Additionally, it provides insights extraction from social networks, email, and chat to help businesses understand customer interactions and identify trends.

Rannkly is a comprehensive AI-powered platform offering review management, social media management, campaign management, messaging management, ticketing management, website widgets, and forms. It helps businesses collect, monitor, analyze, and respond to customer reviews, enhance brand presence on social media, streamline marketing campaigns, improve customer communication, and gather valuable data through forms. Rannkly integrates with over 100 platforms, simplifying the process of acquiring reviews, engaging with customers, and boosting revenue. The platform prioritizes data protection and offers various tools to enhance customer experience and streamline business operations.

JustReply is a customer support tool designed for teams that use Slack. It enables users to manage, respond, and resolve customer support conversations directly within their Slack workspace. JustReply offers features such as a beautiful helpcenter with customizable templates, flexible chat widget supporting various communication channels, minimalist inbox for prioritizing conversations, speedy macros for quick responses, powerful search functionality, and a smart editor for creating and editing support articles. The tool aims to streamline customer support processes and improve efficiency for smaller teams that heavily rely on Slack for communication and collaboration.

Aide is an AI platform designed to enhance customer support operations. It offers a range of features to help businesses gain insights into customer needs, automate support processes, improve agent efficiency, and train AI chatbots. Aide's key capabilities include customer insights, workflow automation, agent assist, and AI chatbots. With Aide, businesses can analyze customer conversations, identify pain points, and automate repetitive tasks to streamline support operations and improve customer satisfaction.

YarpBot is an advanced AI chatbot application designed to streamline customer interactions and improve user engagement. With its natural language processing capabilities, YarpBot can understand and respond to user queries in real-time, providing personalized assistance and support. The application is equipped with a range of features such as sentiment analysis, multi-language support, conversation history tracking, and integration with popular messaging platforms. YarpBot offers businesses a cost-effective solution to automate customer service and enhance customer satisfaction. Its intuitive interface and customizable settings make it easy to deploy and manage, catering to the needs of various industries and organizations.

Replient.ai is an AI-powered platform that automates customer support on social media. It transforms social media communication and advertising campaigns into success stories by leveraging AI to automate customer interactions and manage them 24/7. Replient intensifies customer interactions, protects online reputation, scales customer support, and maintains brand voice consistently across all channels effortlessly and without additional personnel costs. It utilizes artificial intelligence to quickly and automatically respond to comments, maximize the potential of social interactions, and strengthen customer relationships. The software helps minimize negative impacts on advertisements by reacting swiftly and automatically to comments, leading to cost savings and increased efficiency in customer support. Replient ensures brand voice compliance in customer communication, regardless of interaction volume or employee quality, and offers comprehensive multilingual support for improved customer satisfaction and seamless communication.

Twine is an AI-powered business partner that acts as a virtual receptionist for businesses, helping them capture and respond to leads efficiently. It can handle tasks such as setting appointments, rescheduling, taking payments, and answering customer queries across various communication channels. Twine is designed to work seamlessly with existing software, ensuring that customer information and bookings are synchronized. With its conversational AI capabilities, Twine aims to enhance customer engagement and streamline business operations.

AI-Responder for HostAway is an AI-powered Chrome extension that significantly reduces writing time by providing automated responses based on property-specific knowledge documents, guest data, and previous chat history. The tool utilizes advanced AI models like OpenAI GPT-4o and GPT NeoX 20B to generate high-quality responses that mimic human-like interactions. With a focus on enhancing guest communication and streamlining response processes, AI-Responder for HostAway aims to revolutionize customer service in the hospitality industry.

AWSME AI is a Conversational AI application designed to enhance customer support experiences by providing fun and informative chats. It offers features such as adding FAQs, customizing AI appearance, integrating with favorite tools, and supporting multiple languages. The application aims to simplify the customer journey, boost engagement, and improve sales pipeline efficiency through personalized interactions and real-time feedback. AWSME AI leverages Conversational AI technology to understand and respond to human speech effectively, making it a valuable tool for businesses seeking to enhance customer interactions and streamline operations.

Chatbot Chatbot is an AI-powered chatbot application designed to provide automated responses to user queries and engage in conversations. It utilizes natural language processing and machine learning algorithms to understand and respond to user inputs effectively. The application is user-friendly and can be integrated into websites or messaging platforms to enhance customer support and engagement.

MARA AI Review Management is an AI tool designed to help businesses manage and respond to online reviews efficiently. It offers features such as Review Inbox, Review Analytics, AI Review Reply Generator, Smart Snippets, and Brand Voice to streamline the review management process. With MARA, businesses can save time, improve response rates, and learn from customer feedback to enhance their online reputation.

Contoso Chat is a Python sample demonstrating how to build, evaluate, and deploy a retail copilot application with Azure AI Studio using Promptflow with Prompty assets. The sample implements a Retrieval Augmented Generation approach to answer customer queries based on the company's product catalog and customer purchase history. It utilizes Azure AI Search, Azure Cosmos DB, Azure OpenAI, text-embeddings-ada-002, and GPT models for vectorizing user queries, AI-assisted evaluation, and generating chat responses. By exploring this sample, users can learn to build a retail copilot application, define prompts using Prompty, design, run & evaluate a copilot using Promptflow, provision and deploy the solution to Azure using the Azure Developer CLI, and understand Responsible AI practices for evaluation and content safety.

ChatGPT is a large language model that can generate human-like text, translate languages, write different kinds of creative content, and answer your questions in a conversational way. It is trained on a massive amount of text data, and it is able to understand and respond to a wide range of natural language prompts. Here are 5 jobs suitable for this tool, in lowercase letters: 1. content writer 2. chatbot assistant 3. language translator 4. creative writer 5. researcher

Whisper Dictation is a fast, offline, privacy-focused tool for voice typing, AI voice chat, voice control, and translation. It allows hands-free operation, launching and controlling apps, and communicating with OpenAI ChatGPT or a local chat server. The tool also offers the option to speak answers out loud and draw pictures. It includes client and server versions, inspired by the Star Trek series, and is designed to keep data off the internet and confidential. The project is optimized for dictation and translation tasks, with voice control capabilities and AI image generation using stable-diffusion API.

The Conversational Azure OpenAI Accelerator is a tool designed to provide rapid, no-cost custom demos tailored to customer use cases, from internal HR/IT to external contact centers. It focuses on top use cases of GenAI conversation and summarization, plus live backend data integration. The tool automates conversations across voice and text channels, providing a valuable way to save money and improve customer and employee experience. By combining Azure OpenAI + Cognitive Search, users can efficiently deploy a ChatGPT experience using web pages, knowledge base articles, and data sources. The tool enables simultaneous deployment of conversational content to chatbots, IVR, voice assistants, and more in one click, eliminating the need for in-depth IT involvement. It leverages Microsoft's advanced AI technologies, resulting in a conversational experience that can converse in human-like dialogue, respond intelligently, and capture content for omni-channel unified analytics.

Tiledesk Design Studio is an open-source, no-code development platform for creating chatbots and conversational apps. It offers a user-friendly, drag-and-drop interface with pre-ready actions and integrations. The platform combines the power of LLM/GPT AI with a flexible 'graph' approach for creating conversations and automations with ease. Users can automate customer conversations, prototype conversations, integrate ChatGPT, enhance user experience with multimedia, provide personalized product recommendations, set conditions, use random replies, connect to other tools like HubSpot CRM, integrate with WhatsApp, send emails, and seamlessly enhance existing setups.

This repository provides a sample solution for building generative AI agents using Amazon Bedrock, Amazon DynamoDB, Amazon Kendra, Amazon Lex, and LangChain. The solution creates a generative AI financial services agent capable of assisting users with account information, loan applications, and answering natural language questions. It serves as a launchpad for developers to create personalized conversational agents for applications like chatbots and virtual assistants.

Call GPT is a voice application that utilizes Deepgram for Speech to Text, elevenlabs for Text to Speech, and OpenAI for GPT prompt completion. It allows users to chat with ChatGPT on the phone, providing better transcription, understanding, and speaking capabilities than traditional IVR systems. The app returns responses with low latency, allows user interruptions, maintains chat history, and enables GPT to call external tools. It coordinates data flow between Deepgram, OpenAI, ElevenLabs, and Twilio Media Streams, enhancing voice interactions.

Emohaa AI Free API is a free API that allows you to access the Emohaa AI chatbot. Emohaa AI is a powerful chatbot that can understand and respond to a wide range of natural language queries. It can be used for a variety of purposes, such as customer service, information retrieval, and language translation. The Emohaa AI Free API is easy to use and can be integrated into any application. It is a great way to add AI capabilities to your projects without having to build your own chatbot from scratch.

Call Center AI is an AI-powered call center solution that leverages Azure and OpenAI GPT. It is a proof of concept demonstrating the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI to build an automated call center solution. The project showcases features like accessing claims on a public website, customer conversation history, language change during conversation, bot interaction via phone number, multiple voice tones, lexicon understanding, todo list creation, customizable prompts, content filtering, GPT-4 Turbo for customer requests, specific data schema for claims, documentation database access, SMS report sending, conversation resumption, and more. The system architecture includes components like RAG AI Search, SMS gateway, call gateway, moderation, Cosmos DB, event broker, GPT-4 Turbo, Redis cache, translation service, and more. The tool can be deployed remotely using GitHub Actions and locally with prerequisites like Azure environment setup, configuration file creation, and resource hosting. Advanced usage includes custom training data with AI Search, prompt customization, language customization, moderation level customization, claim data schema customization, OpenAI compatible model usage for the LLM, and Twilio integration for SMS.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

AntSK is an AI knowledge base/agent built with .Net8+Blazor+SemanticKernel. It features a semantic kernel for accurate natural language processing, a memory kernel for continuous learning and knowledge storage, a knowledge base for importing and querying knowledge from various document formats, a text-to-image generator integrated with StableDiffusion, GPTs generation for creating personalized GPT models, API interfaces for integrating AntSK into other applications, an open API plugin system for extending functionality, a .Net plugin system for integrating business functions, real-time information retrieval from the internet, model management for adapting and managing different models from different vendors, support for domestic models and databases for operation in a trusted environment, and planned model fine-tuning based on llamafactory.

Functionary is a language model that interprets and executes functions/plugins. It determines when to execute functions, whether in parallel or serially, and understands their outputs. Function definitions are given as JSON Schema Objects, similar to OpenAI GPT function calls. It offers documentation and examples on functionary.meetkai.com. The newest model, meetkai/functionary-medium-v3.1, is ranked 2nd in the Berkeley Function-Calling Leaderboard. Functionary supports models with different context lengths and capabilities for function calling and code interpretation. It also provides grammar sampling for accurate function and parameter names. Users can deploy Functionary models serverlessly using Modal.com.

Chat with your data using OpenAI and AI Search. This solution accelerator uses an Azure OpenAI GPT model and an Azure AI Search index generated from your data, which is integrated into a web application to provide a natural language interface, including speech-to-text functionality, for search queries. Users can drag and drop files, point to storage, and take care of technical setup to transform documents. There is a web app that users can create in their own subscription with security and authentication.

Mimics social media users; precise, adaptable.

Facilitates customer satisfaction through effective feedback management.

Gentle reminders to be kind to AI

I respond to prompts as David Allison, human values expert, best-selling author, keynote speaker, and founder of the Valuegraphics Project.

帮助用户使用不同话术进行内容回复

I craft polite declines to 'quick question' emails.

Writes replies to email

Expert in crafting empathetic, professional emails for customer support.

An IRC bot that responds to messages sent to the bot

I'm Wendy, your go-to for witty Wendy's slogans and sassy clap backs!

高情商大师教你应对各种沟通场合

A witty GPT for comebacks in various online games, avoiding explicit language.

帮助你回复女生信息

Focused on crafting email replies only.

Your assistant for crafting context-appropriate text responses.

Witty and sharp-tongued comeback generator

Watchmakers and Jewelry Designers, high-end businesses dealing with valuable items and personal details of clients, making data privacy and security paramount.

I playfully respond with 'Hello World' to everything.

Simply tell me what the girl texted you or said to you, and I will respond with what she means. 💋

I interpret text and respond with witty, humorous emojis.