Best AI tools for< Handle Customer Complaints >

SupportAgent.ai is an AI-powered support agent that helps businesses automate their customer support conversations. It uses GPT-4, OpenAI's most advanced AI model, to quickly and accurately draft email replies. SupportAgent.ai learns from your previous replies and help docs to provide personalized and relevant responses. It can also filter by tags to ensure that the right answers are given to the right customers.

Autocalls.ai is an AI-powered solution that automates business phone calls using artificial intelligence. It offers a seamless, fast, and efficient way to handle customer support calls. The platform allows users to create and manage phone call campaigns, access call history and analysis, view detailed reports, and integrate with existing CRM and ERP systems. Autocalls.ai ensures precise and efficient call management, reduces human errors, improves customer satisfaction, and provides 24/7 availability. With features like natural voices, multilingual support, and sentiment analysis, it enhances communication experiences for customers. The tool is scalable, adapts to various business needs, and offers benefits such as process efficiency, cost reduction, and quick response times.

ReviewElf is an AI-powered customer review management platform designed to help businesses efficiently handle and respond to customer reviews. The platform offers features such as generating high-quality review responses with a single click, motivating teams with challenges and rewards, assigning reviews to team members, spotting trending complaints, setting targets for teams, and providing a mobile-friendly interface. ReviewElf aims to transform the way businesses manage reviews by leveraging AI technology to enhance brand reputation and customer satisfaction.

Octocom is an AI-first customer support solution designed specifically for e-commerce businesses. It accelerates response times, boosts customer satisfaction, and frees up human teams by handling repetitive tasks. The AI solution provides natural, human-like conversations, integrates with popular help desks and e-commerce platforms, and offers omnichannel support. It automates 90% of support tickets, handles order tracking, returns, refunds, complaints, and offers intelligent upselling. Octocom's AI reflects brand voice, provides 24/7 instant support, offers smart actions, customizations, smart analytics, and multilingual support.

OpenCall.ai is an AI call center application that offers businesses a customized AI solution to handle calls, appointments, and customer inquiries. It streamlines operations, improves customer satisfaction, and increases revenue by eliminating wait times and providing a personalized experience. The AI is tailored to fit different industries like medical, beauty, real estate, and more, ensuring seamless integration with existing processes. OpenCall.ai is easy to deploy, powerful in customization, private in data handling, and reliable in solving common communication challenges.

Azara.AI is an AI tool that automates workflows, saving hours and enabling fast scaling. It allows users to handle tasks with the help of AI-generated workflows and actions. The tool offers no-code automations with secure, encrypted, and compliant features. Users can easily build automations from private company data, enhancing productivity and efficiency. Azara.AI simplifies the process of building, deploying, and managing AI agents without requiring technical expertise.

SupBot is an AI-powered support solution that enables businesses to handle customer support instantly. It offers the ability to train and deploy AI support bots with ease, allowing for seamless integration into any website. With a user-friendly interface, SupBot simplifies the process of setting up and customizing support bots to meet specific requirements. The platform is designed to enhance customer service efficiency and streamline communication processes through the use of AI technology.

echowin is an AI-powered virtual receptionist and phone answering service that helps businesses manage incoming calls and customer inquiries efficiently. It uses advanced AI logic and reasoning to provide uninterrupted service in over 30 languages. The platform offers features such as smart call routing, call actions, real-time transcriptions, and multi-platform accessibility. echowin's AI receptionist works 24/7 to ensure businesses capture and convert every lead, offering a competitive advantage with crystal-clear calls and intelligent conversation handling. The application is designed to handle complex inquiries, customize voice and personality, and ensure secure handling of sensitive information for various businesses.

InteractIQ is an AI-powered customer service solution that helps businesses automate support, generate leads, and provide a 24/7 customizable chatbot. It uses AI to categorize and prioritize support tickets, provide instant replies, and offer multilingual support. InteractIQ integrates with various platforms and offers customization options to match brand identity. It combines AI capabilities with human support to enhance customer engagement and streamline support operations.

BrainyBear is an AI tool that allows users to easily build and train AI chatbots and intelligent assistants. It offers a quick and accurate solution to customer queries by scanning websites or uploaded files. With BrainyBear, users can create, customize, and embed AI chatbots in just a few steps, without the need for complex training or setups. The tool leverages GPT-based AI technology to provide human-like interactions, multilingual support, and seamless integrations with popular messaging platforms.

Twine is an AI business partner that acts as an AI receptionist for businesses, helping them capture and respond to leads efficiently. It can handle tasks such as setting appointments, rescheduling, taking payments, answering customer queries, and requesting reviews. Twine is infinitely customizable and works 24/7 to get more customers for businesses.

AGENT is an AI chatbot powered by OpenAI and Anthropic, designed to handle customer inquiries, qualify leads, and enhance customer engagement. Developed by I Need Leads Ltd, AGENT combines advanced natural language processing, intelligent chatbots, and machine learning to empower businesses of all sizes in generating and managing leads efficiently. The platform adapts, learns, and grows with businesses, ensuring they stay ahead in the competitive digital landscape.

Directly is an AI-powered platform that offers on-demand and automated customer support solutions. The platform connects organizations with highly qualified experts who can handle customer inquiries efficiently. By leveraging AI and machine learning, Directly automates repetitive questions, improving business continuity and digital transformation. The platform follows a pay-for-performance compensation model and provides global support in multiple languages. Directly aims to enhance customer satisfaction, reduce contact center volume, and save costs for businesses.

Jochem is an AI tool designed to provide accurate answers quickly and enhance knowledge on-the-go. It helps users get instant answers to their questions, connects them with experts within the company, and continuously learns to improve performance. Jochem eliminates the need to search through files and articles by offering a smart matching system based on expertise. It also allows users to easily add and update the knowledge base, ensuring full control and transparency.

Kong.ai is an AI-powered platform offering Conversational Chatbots and AI Agents to automate and streamline various business operations such as customer support, sales, HR, and marketing workflows. The platform leverages state-of-the-art language models and machine learning to provide natural and intelligent conversations. Kong.ai provides specialized AI Agents for tasks like lead generation, social media management, recruitment, and more, helping businesses enhance efficiency and productivity.

Collab is a contact center software that enables digital transformation and helps achieve the right balance between Automation and Human Interaction. It provides enhanced experiences, resolves customer issues quickly and easily, fosters strong and trusty relationships, turns data into powerful insights, and empowers agents. Collab relies on its omnichannel solution, AI, CRM integration, data-driven insights, and empowered teams to provide seamless experiences.

Vee is an AI-powered conversational AI tool that facilitates business processes by engaging in conversations with millions of people. It combines breakthrough proprietary AI technology with real human conversation experience to enhance business efficiency. Vee is adept at handling various customer service processes, from helplines to outbound campaigns, across different industries. The Brilliance ecosystem, powered by Vee, offers intelligent automation for customer service calls. Vee is like having an intelligent consultant that people enjoy conversing with, capable of efficiently completing tasks assigned to call center employees. With Vee, businesses can achieve their goals precisely and effectively.

Cald AI is an AI-powered conversational agent application that revolutionizes business phone communication. It offers lifelike, smart, and turbocharged AI technology for efficient and human-like interactions. With advanced AI tech, seamless interruptions handling, ultra-low latency, real-time analytics, and instant call transfers, Cald AI ensures unmatched conversational experiences. It also provides voicemail recognition, text message integration, multilingual support, and scalability for enhanced customer interactions and business growth.

Zipchat is the #1 AI chat application designed for E-commerce businesses to boost sales and reduce support efforts. It proactively engages visitors, provides instant replies, and offers deep answers, all while being 100% controlled by the user. Zipchat is trained on the website's content, speaks the target market's language, and continuously learns from conversations to improve sales conversion rates. The application is integrated with various E-commerce platforms and offers a 7-day free trial for users to experience its benefits.

CallFluent AI is an AI-powered voice call software that enables businesses to create AI-powered voice call agents in just 60 seconds. It transforms missed calls into revenue by automating inbound and outbound calls with artificial intelligence-powered robots. The platform offers human-like voices, real-time call history, recordings, and transcriptions, 24/7 inbound and outbound automated call management, and over 30 neural AI voices replicating human emotions. CallFluent AI provides a cost-effective solution for sales and customer service, allowing businesses to handle calls efficiently and effectively.

Obsei is an open-source, low-code, AI powered automation tool that consists of an Observer to collect unstructured data from various sources, an Analyzer to analyze the collected data with various AI tasks, and an Informer to send analyzed data to various destinations. The tool is suitable for scheduled jobs or serverless applications as all Observers can store their state in databases. Obsei is still in alpha stage, so caution is advised when using it in production. The tool can be used for social listening, alerting/notification, automatic customer issue creation, extraction of deeper insights from feedbacks, market research, dataset creation for various AI tasks, and more based on creativity.

Tribe AI is a low code tool designed to rapidly build and coordinate multi-agent teams. It leverages the langgraph framework to customize and coordinate teams of agents, allowing tasks to be split among agents with different strengths for faster and better problem-solving. The tool supports persistent conversations, observability, tool calling, human-in-the-loop functionality, easy deployment with Docker, and multi-tenancy for managing multiple users and teams.

Functionary is a language model that interprets and executes functions/plugins. It determines when to execute functions, whether in parallel or serially, and understands their outputs. Function definitions are given as JSON Schema Objects, similar to OpenAI GPT function calls. It offers documentation and examples on functionary.meetkai.com. The newest model, meetkai/functionary-medium-v3.1, is ranked 2nd in the Berkeley Function-Calling Leaderboard. Functionary supports models with different context lengths and capabilities for function calling and code interpretation. It also provides grammar sampling for accurate function and parameter names. Users can deploy Functionary models serverlessly using Modal.com.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

Aimeos is a professional, full-featured, and high-performance e-commerce extension for TYPO3. It can be installed in an existing TYPO3 website within 5 minutes and can be adapted, extended, overwritten, and customized to meet specific needs.

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The Oracle Cloud Infrastructure Data Science and AI services Examples repository provides demos, tutorials, and code examples showcasing various features of the OCI Data Science service and AI services. It offers tools for data scientists to develop and deploy machine learning models efficiently, with features like Accelerated Data Science SDK, distributed training, batch processing, and machine learning pipelines. Whether you're a beginner or an experienced practitioner, OCI Data Science Services provide the resources needed to build, train, and deploy models easily.

Call Center AI is an AI-powered call center solution that leverages Azure and OpenAI GPT. It is a proof of concept demonstrating the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI to build an automated call center solution. The project showcases features like accessing claims on a public website, customer conversation history, language change during conversation, bot interaction via phone number, multiple voice tones, lexicon understanding, todo list creation, customizable prompts, content filtering, GPT-4 Turbo for customer requests, specific data schema for claims, documentation database access, SMS report sending, conversation resumption, and more. The system architecture includes components like RAG AI Search, SMS gateway, call gateway, moderation, Cosmos DB, event broker, GPT-4 Turbo, Redis cache, translation service, and more. The tool can be deployed remotely using GitHub Actions and locally with prerequisites like Azure environment setup, configuration file creation, and resource hosting. Advanced usage includes custom training data with AI Search, prompt customization, language customization, moderation level customization, claim data schema customization, OpenAI compatible model usage for the LLM, and Twilio integration for SMS.

Pipecat Flows is a framework designed for building structured conversations in AI applications. It allows users to create both predefined conversation paths and dynamically generated flows, handling state management and LLM interactions. The framework includes a Python module for building conversation flows and a visual editor for designing and exporting flow configurations. Pipecat Flows is suitable for scenarios such as customer service scripts, intake forms, personalized experiences, and complex decision trees.

ChatBook provides a one-stop AI service, including basic AI dialogue, AI role agents, AI customer service, AI knowledge base, AI mind map generation, and AI PPTX generation. Users can define AI workflows freely to handle more complex business scenarios. The backend uses serverless functions with data stored in the ./data directory. The tool allows administrators to manage knowledge bases, configure keys, and review user registrations. Normal users can directly use AI models and knowledge bases after registration. The technology stack includes LLM models like Langchain, Pinecone, OpenAi, Gemini, Baidu Wenxin, Node Express for backend, and React, NextJS, MUI for frontend.

Mahilo is a flexible framework for creating multi-agent systems that can interact with humans while sharing context internally. It allows developers to set up complex agent networks for various applications, from customer service to emergency response simulations. Agents can communicate with each other and with humans, making the system efficient by handling context from multiple agents and helping humans stay focused on specific problems. The system supports Realtime API for voice interactions, WebSocket-based communication, flexible communication patterns, session management, and easy agent definition.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

AI-powered call center solution with Azure and OpenAI GPT. The bot can answer calls, understand the customer's request, and provide relevant information or assistance. It can also create a todo list of tasks to complete the claim, and send a report after the call. The bot is customizable, and can be used in multiple languages.

WebWhiz is an open-source tool that allows users to train ChatGPT on website data to build AI chatbots for customer queries. It offers easy integration, data-specific responses, regular data updates, no-code builder, chatbot customization, fine-tuning, and offline messaging. Users can create and train chatbots in a few simple steps by entering their website URL, automatically fetching and preparing training data, training ChatGPT, and embedding the chatbot on their website. WebWhiz can crawl websites monthly, collect text data and metadata, and process text data using tokens. Users can train custom data, but bringing custom open AI keys is not yet supported. The tool has no limitations on context size but may limit the number of pages based on the chosen plan. WebWhiz SDK is available on NPM, CDNs, and GitHub, and users can self-host it using Docker or manual setup involving MongoDB, Redis, Node, Python, and environment variables setup. For any issues, users can contact [email protected].

Hercules is the world’s first open-source testing agent designed to handle the toughest testing tasks for modern web applications. It turns simple Gherkin steps into fully automated end-to-end tests, making testing simple, reliable, and efficient. Hercules adapts to various platforms like Salesforce and is suitable for CI/CD pipelines. It aims to democratize and disrupt test automation, making top-tier testing accessible to everyone. The tool is transparent, reliable, and community-driven, empowering teams to deliver better software. Hercules offers multiple ways to get started, including using PyPI package, Docker, or building and running from source code. It supports various AI models, provides detailed installation and usage instructions, and integrates with Nuclei for security testing and WCAG for accessibility testing. The tool is production-ready, open core, and open source, with plans for enhanced LLM support, advanced tooling, improved DOM distillation, community contributions, extensive documentation, and a bounty program.

CrewAI is a cutting-edge framework designed to orchestrate role-playing autonomous AI agents. By fostering collaborative intelligence, CrewAI empowers agents to work together seamlessly, tackling complex tasks. It enables AI agents to assume roles, share goals, and operate in a cohesive unit, much like a well-oiled crew. Whether you're building a smart assistant platform, an automated customer service ensemble, or a multi-agent research team, CrewAI provides the backbone for sophisticated multi-agent interactions. With features like role-based agent design, autonomous inter-agent delegation, flexible task management, and support for various LLMs, CrewAI offers a dynamic and adaptable solution for both development and production workflows.

Ryoma is an AI Powered Data Agent framework that offers a comprehensive solution for data analysis, engineering, and visualization. It leverages cutting-edge technologies like Langchain, Reflex, Apache Arrow, Jupyter Ai Magics, Amundsen, Ibis, and Feast to provide seamless integration of language models, build interactive web applications, handle in-memory data efficiently, work with AI models, and manage machine learning features in production. Ryoma also supports various data sources like Snowflake, Sqlite, BigQuery, Postgres, MySQL, and different engines like Apache Spark and Apache Flink. The tool enables users to connect to databases, run SQL queries, and interact with data and AI models through a user-friendly UI called Ryoma Lab.

Tools4AI is a Java-based Agentic Framework for building AI agents to integrate with enterprise Java applications. It enables the conversion of natural language prompts into actionable behaviors, streamlining user interactions with complex systems. By leveraging AI capabilities, it enhances productivity and innovation across diverse applications. The framework allows for seamless integration of AI with various systems, such as customer service applications, to interpret user requests, trigger actions, and streamline workflows. Prompt prediction anticipates user actions based on input prompts, enhancing user experience by proactively suggesting relevant actions or services based on context.

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Data Privacy for Event Management and Ticketing Services handle personal data such as names, contact details, and payment information for event registrations and ticket purchases.